商务英语学习资料
商务英语学习资料：50个英语绝佳句型
1.i'm an office worker. 我是上班族。
2.i work for the government. 我在政府机关做事。
3.i'm happy to meet you. 很高兴见到你。
4.i like your sense of humor. 我喜欢你的幽默感。
5.i'm glad to see you again. 很高兴再次见到你。
6.i'll call you. 我会打电话给你。
7.i feel like sleeping / taking a walk. 我想睡/散步。
8.i want something to eat. 我想吃点东西。
9.i need your help. 我需要你的帮助。
10.i would like to talk to you for a minute. 我想和你谈一下。
11.i have a lot of problems. 我有很多问题。
12.i hope our dreams come true. 我希望我们的梦想成真。
13.i'm looking forward to seeing you. 我期望见到你。hearing from you
14.i'm supposed to go on a diet / get a raise. 我应该节食/涨工资。
15.i heard that you＇re getting married. congratulations.听说你要结婚了，恭喜！
16.i see what your mean. 我了解你的意思。
17.i can't do this. 我不能这么做。
18.let me explain why i was late. 让我解释迟到的理由。
19.let's have a beer or something. 咱们喝点啤酒什么的。
20.where is your office? 你们的办公室在哪
21.what is your plan? 你的计划是什么
22.when is the store closing? 这家店什么时候结束营业
23.Are you sure you can come by at nine? 你肯定你九点能来吗
24.Am i allowed to stay out past 10? 我可以十点过后再回家吗
25.The meeting was scheduled for two hours, but it is not over yet.
会议原定了两个小时，不过现在还没有结束。
26.Tom's birthday is this week. 汤姆的生日就在这个星期。
27.Would you care to see it / sit down for a while? 你要不要看/坐一会呢
28.Can you cover for me on friday / help me / tell me how to get there?
星期五能不能请你替我个班/你能帮我吗/你能告诉我到那里怎么走吗
29.could you do me a big favor? 能否请你帮我个忙give me a hand
30.he is crazy about crazy english. 他对疯狂英语很着迷。
31.can you imagine how much he paid for that car?
你能想象他买那车花了多少钱吗
32.can you believe that i bought a tv for $25?
你能相信我花25美元买了一台电视机吗
33.did you know he was having an affair / cheating on his wife?
你知道他有外遇了吗/欺骗他的妻子吗
34.did you hear about the new project? 你知道那个新项目吗
35.do you realize that all of these shirts are half off?你知道这些衬衫都卖半价了吗
36.do you mind if i take tomorrow off? 你介意我明天请假吗
37.i enjoy working with you very much. 我很喜欢和你一起工作。
38.did you know that stone ended up marrying his secretary?
你知道吗斯通最终和他的秘书结婚了。
39.let's get together for lunch. 让我们一起吃顿午餐吧。
40.how did you do on your test?你这次考试的结果如何
41.do you think you can come? 你认为你能来吗
42.how was your weekend ? 你周末过得怎么样
43.here is my card. 这是我的名片。
44.he is used to eating out all the time. 他已经习惯在外面吃饭了。
45.i'm getting a new computer for birthday present. 我得到一台电脑作生日礼物。
46.have you ever driven a bmw? 你有没有开过“宝马”
47.how about if we go tomorrow instead? 我们改成明天去怎么样
48.how do you like hong kong? 你喜欢香港吗
49.how do you want your steak? 你的牛排要几分熟
50.how did the game turn out? 球赛结果如何
商务英语BEC前台接待访客常用会
许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.
我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.
ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here.
(DIALS)
MARIA: Mr Shelli's Office.
ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.
MARIA: Mr Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company.
MARIA: Oh, yes, that's right. I'll come and fetch him now.
ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.
MR HUSSEIN: Thank you.
MARIA: Mr Hussein?
MR HUSSEIN: Yes, that's right.
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.
一般的访客都是提前有预约的。但也有些没有预约的“不速之客”。这个时候前台应该怎样接待这些客人呢?我们看看Rose 是怎么做的吧!
The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli.
MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait?
ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later.
MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
公司里常来的客户一般前台都熟悉。当然，也会有陌生人来造访。这不，Mr Lefere 来造访Mr Ballito 了。且看Rose如何处理。
MR LEFERE: Good morning.
ROSE: Good morning. Can I help you?
MR LEFERE: Er, yes. I have an appointment with Mr Ballito at a quarter past ten.
ROSE: May I have your name please?
MR LEFERE: Paul Lefere…from the International Hotel Group.
ROSE: Thank you. Please take a seat, Mr Lefere, and I'll phone Mr Ballito's office.
(DIALS)
OPAL: Mr Ballito's office.
ROSE: Hello, Opal. This is Reception. Mr Lefere is here for his 10:15 appointment.
OPAL: Oh yes Rose. Mr Ballito's expecting him. He is in Room 9 on the first floor.
ROSE: Thanks. (REPLACES PHONE) MR Lefere, would you please go up to Room 9 on the first floor. Mr Ballito's expecting you.
MR LEFERE: Room 9 on the first floor.
ROSE: That's right. The stairs are on the left.
MR LEFERE: Thank you.
商务必备：15种商务英语电话应答
情况一：打电话的人找的是你自己
Is Daisy there （Daisy 在吗）
This is she. 我就是。（注：男的用This is he.）
Youre speaking/talking to her. 你正在跟她说话。（注：男的用You‘re speaking/talking to him.）This is Daisy. 我就是Daisy.
Thats me. 我就是。
情况二：打电话的人要找的人不在
May I speak to Mr. Gates （请问Gates 先生在吗）
Hes not here right now. 他现在不在这里。
Hes out. 他出去了。
Hes in a meeting right now. 他现在正在开会。
Youve just missed him. 你刚好错过他了。
Hes just stepped out. 他刚好出去了。
情况三：打电话的人要找的人不在，问对方是否要留言
Can I talk to Mark （我可以跟Mark 讲话吗）
Hes out on his lunch break right now. Would you like to leave a message
他出去吃午饭了，你要留言吗
Hes not available right now. Can I take a message
他不在，我可以帮你传话吗
情况四：打电话的人问他要找的人何时回来
Do you know when he will be back
你知道他什么时候会回来吗
Im sorry. I dont know.
抱歉，我不知道。
I have no idea. 我不知道。
He should be back in 20 minutes.
他应该二十分钟内会回来。
情况五：打电话的人问他要找的人在哪里
Do you have any idea where he is
你知道他在哪里吗
Sorry. I dont know. 抱歉，我不知道。
Hes at work right now. Do you want his phone number
他现在在上班。你要不要他的电话号码
情况六：打电话的人要找的人不在，愿意接受对方的留言
Can I leave a message 我可以留个话
Yes. Go ahead, please. 可以，请继续。
Of course. Hold on for just a second so I can grab a pen and paper.
当然，稍等一下让我拿个纸笔。
Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.
当然，如果你可以等我一下下，让我找张纸写下来。
情况七：接受对方留言时听不清楚，希望对方重复
When he comes back, can you have him call me at (206) 5551212
他回来后，能不能让他打（206）5551212 这个号码给我
Can you repeat again, please 能不能请你再重复一次
(Say) Again, please 再说一次好吗
Pardon 抱歉。（请再说一次）
Come again, please 再说一次好吗
Im sorry 抱歉。（请再说一次）
情况八：对方希望留话，怕听错了，不想接受对方的留言
May I leave a message 我能否留个话
You know what My English is not that great, and I dont want to miss anything. Would you mind calling back later Im sorry.
你知道吗我的英文不是非常好，我不想听错话。你介意稍后再打来吗我很抱歉。
If you dont mind, could you please call back and leave a message on the answering machine My English is not very good.
如果你不介意的话，能否请你再打一次，然后在录音机上留言我的英文不是很好。
情况九：打电话的人要找的人是别人，请对方稍等
Is Brandon there Brandon 在吗
Yes, he is. One moment, please. 他在。请稍等。
Hold, please. 请稍等。
Hold on, please. 请稍等。
Let me see if hes here. Hang on. O.K.
我看看他在不在。等一下，好吗
情况十：对方打错电话
Can I speak to Alexander Walker
我可以和Alexander Walker 说话吗
Alexander Walker Im sorry, but theres nobody here by this name. Alexander Walker 抱歉，这里没这个人。
Im sorry. Im afraid youve got the wrong number.
抱歉，恐怕你打错电话了。
What number did you dial 你打几号
情况十一：跟对方要求跟（打电话的人）刚刚已经通过话的人再讲话
Can you put Daisy back on I forgot to tell her something.
你能否请Daisy再来听电话呢我忘了跟她讲一件事。
Sure. Ill go get her.
当然！我这就去叫她。
情况十二：电话没人接（或录音机）
旁人／你（接电话的人）
Is he there 他在吗
No one is there. 没人在。
Nobody answered. 没人接。
No. I got the answering machine. 没有！是录音机。
情况十三：电话打不通
Did it go through （电话）打通了吗
The line was busy. 电话忙线。
I got the busy signals……电话忙线。
情况：十四：（因自己忙等原因）请别人去接电话
Paul, can you answer the phone Im busy. Paul，
你能不能去接电话我在忙。
Can you get it, Paul My hands are tied. Paul.
你能不能去接电话我现在不能接。
Yes, dear. 是的，亲爱的。
情况十五：接到无人电话（就是打来了却不说话的那种）
旁人／你（接电话的人）
Who called 谁打来的
No one. He hung up on me. 没人。他把电话挂了。
Wrong number, I guess. He hung up without saying a word.
打错了，我想。他一句话也没说就把电话挂了。
这一篇的「电话对答篇」整理了几个录音机留言的参考范例。所有的例子都可以按自己的需要混合着用。
16、范例一
嗨！我是Abby.我现在不在家。请留言。Hi！This is Abby. Im not home right now. Please leave a message.
17、范例二
嗨！这里是555-5555.我们现在不在。请留言。谢谢！Hi！This is 555-5555. Were not here. Please leave your message. Thank you.
18、范例三
嗨！我是Brenda.我现不能接电话。请你留言。我会尽快回你的电话。Hi！This is Brenda. I cant come to the phone at this time. Please leave a message and Ill call you back as soon as possible.
商务英语：英语打电话N 种说法篇
1、打公用电话：
1. I’m calling from a public phone, so I’ll call her again.
2. I’m not at home now, so I’ll call her around three o’clock again.
3. May I use your phone?
4. Would you mind if I use your phone?
5. How do I get an outside line?
翻译&解析：
1. 我现在是打公用电话，我会再打给她。
2. 我现在不在家里，三点左右我会再打给她。
3. 我可以借您的电话用一下吗?
4. 你不介意我用你的电话吧?
5. 如何打外线?
解析：*1. public phone 是公用电话，pay phone 也是(投币式)公用电话;而公用电话亭则是telephone booth.*2. 在外打公用电话就表示无法让对方回电，所以通常会再告知下次联络时间或方
式。*3. 有时找不到公用电话，必要时需向商家借用电话，或者在别人的公司借电话时可用以上几句。*4. outside line 是“电话外线”，而extension 为电话(内线)分机。
2、打错电话：
1. I’m sorry I have the wrong number.
2. Is this 02-2718-5398?
3. Sorry to have bothered you.
4. I’m sorry. I think I must have dialed the wrong number.
5. Could I check the number? Is it 2211-3344
翻译&解析
1. 抱歉我打错电话了。(打错电话通常用：have the wrong number 表示)
2. 这里是02-2718-5398吗?
3. 很抱歉打扰你了。
4. 很抱歉。我想我一定是打错电话了。
5. 我可以核对一下电话号码吗?是不是2211-3344?
解析：1. 区域号码是area code2. 电话号码的念法：02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成oh 或zero* 22 可念成two-two 或double two
3、抱歉这么晚打来的说法：
1. I’m sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn’t catch you at a bad time. 抱歉这种时候找你。(含有希望没有打扰到你的意思)
3. I hope I didn’t wake you up so early. 我希望这么早没有吵到你。
4. I’m sorry to call you so early. 对不起这么早打电话来。
5. I’m sorry to bother you at this hour. 很抱歉在这时打扰你。
4、有急事时的表达方法：
1. It’s urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码?
2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她?
3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。
5、若对方不在的说法：
1. It’s nothing important. 没什么重要事。
2. It’s nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。
3. I’ll call her again. 我会再打给她。
4. I’ll call back later. 我稍后会再打来。
5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。
6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛?
7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。
8. Can I leave a message? 我可以留言吗?
9. Please have her return my call.请她回电话给我。
10. Could you ask him to to call me back? 可以请他给我回电话吗?
11. Please tell her Carol called. 请告诉她卡洛找她。
12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。
13. Please tell him to phone 2233-4455. 请他给2233-4455回电话.
6、电话答录机:
1This is a recording. I’m not at home now. Please leave a message after the beep. Thank you.这是电话答录机。我现在不在家，请在"哔"的一声之后开始留言。谢谢!
(*: 电话答录机是telephone answering machine)
2This is Carol. Pleae give me a call when you are free. My number is 2244-6688.我是卡洛。有空请回电话给我。我的号码是2244-6688.
对电话答录机留话时与一般留言无异，说出以下重点即可：
1. 来电者姓名
2. 来电时间
3. 来电目的
4. 联络电话或方式
7、订购商品及询问：
1. I’d like to place an order for your party dress from your catalog.
2. May I order some flowers?
3. How can I pay for this item?
4. I’d like to buy the car on your TV commercial.
5. Please send me your catalogue.
6. Do you have any life Menu Magazine tenin stock?
7. How long will it arrive?
8. The Product you sent to me is not what I ordered.
9. I’m calling about an order I placed a month ago. It hasn’t arrived yet.
翻译&解析
1.我想要订你们目录上的晚礼服。
2.我可以订些花吗?
3.我要怎么付款?
4.我想要买你们电视广告上的汽车。
5.请寄目录给我。
6.你们第十期的“生活菜单”还有存货吗?
7.需要多久才会送到呢?
8.你们送来的产品不是我订的东西.
9. 我打电话是因为一个月前我订的东西。产品到现在都还没到。
解析：
1. 现在电话或网络订购在国内也很流行，即使是人在国内你也可以订购外国目录上的产品。但在打电话前一定要先记下商品的型号及尺寸，以节省通话时间。
2. commercial有(电视、广播中的)商业广告之意，也可说成commercial film, 简称为c.f. 。而advertisement则指(平面的)广告，简称为ad; advertisement mail 是广告邮件; advertisement column是广告栏，这些都是很常用到的。
3. place 有开出订单之意。ie: to place an order with sb. (和某人订订单)
8、道谢接受别人的礼物或招待后，打电话道谢为最起码的礼貌之一：
1. Thank you for the present. It’s just what I wanted.
2. Thank you so much for the homemade cake.
3. I don’t know how to thank you for such a beautiful flower.
4. I received your gift. Thank you for the lovely bracelet.
翻译：
1. 谢谢你的礼物，这正是我想要的。
2. 非常谢谢你作的蛋糕。
3. 真不知道要如何谢谢你，这么漂亮的花。
4. 我收到你的礼物了。谢谢你可爱的手镯。
当在回答他人的致谢时，可以说下面的句子，都有别客气的意思：1. You’re welcome.别客气。
2. Not at all.这没什么。
3. It’s my pleasure.这是我的荣幸。
4. Don’t mention it.别放在心上。
5. That’s all right.这没什么。
6.No trouble at all.一点也不麻烦。
7.I’m gload you enjoyed it.真高兴你觉得满意。
9、听不清楚：
1. Sorry, I didn’t catch you.对不起，我听不懂你说的。
2. Sorry, I didn’t understand. 抱歉，我听不懂。
3. Sorry, I didn’t get what you said. 对不起，我没听懂你说的话。
4. I can’t hear you very well. 我听不太清楚。
5. I can barely hear you. 我几乎听不到你说的。
6. I’m having trouble hearing you. 我听不清楚。
7. We have a bad connection. 通讯效果不太好。
8. I can’t catch what you are saying. 我听不太清楚你说的话。
发生上面的情况，你可以请对方在重复一遍，你可以说：
1. Pardon?
请再说一遍好吗?
2. Excuse me?
请再说一遍?上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。听到这句话时就要知道对方要自己再说一遍。
3. I beg you pardon?
能请你再说一遍吗?(此句有请求对方原谅及再说一次的意思)
4. Could you repeat that, please?
能请你再说一遍吗?
5. Would you say that again?
你能再说一遍吗?
10、请对方说慢点的说法：
1. Would you speak more slowly?
你能再说慢一点吗?
2. Could you speak up a little?
你能在大声一点吗?(speak up 大声说=speak out)
3. Would you speak more clearly?
你能再说清楚一点吗?
4. Would you explain more for me?
可以为我解释一遍吗?
5. Please speak a little louder.
请讲大声一点。
6. Would you slow down, please?
清说慢一点好吗?
11、工作活用篇帮忙转分机：
1. may i have extension two-one-one?
2. can i have extension two-one-one, please?
3. may i speak to david, extension tow-one-one?
4. extension two-one-one, please.
5. please connect me with extension two-one-one.
6. could you put me through to the personnel department, please?
翻译：***通常句子都是越长越礼貌，太简短会让人有鲁莽的感觉。
1. 能帮我转分机211?
2. 能帮我转分机211吗?
3. 我可以找211分机的大卫吗?
4. 请转211。
5. 请帮我转分机211。
6. 请帮我接人事部好吗?
必备：120句商务英语交际礼节实用套语
一轮会谈one round of talks
决议resolution
谅解备忘录memorandum of understanding
现在开会I declare the meeting open.
请…发言I invite the representative of …to take the floor.
下面我给各位简要介绍一下北京的经济情况Nnow I would like to give you a brief overview of Beijing’s economy.
我的介绍完了，谢谢。That’s all for my presentation.thank you.
我先说这么多。So much for my remarks for now.
我要说的就是这些。That’s all for what I want to say.
您看是先谈原则问题呢，还是先谈具体问题I wonder if you would like to start with matters of principle or specific issues?
让我先谈一个问题。If you agree,(With your permission)let me start with one issue
在谈那个问题之前我想对您刚才讲的话谈点看法。Before we trun to that issue, I wish to make a few comments/remarks on your presentation.
您对此事怎么看呢I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter?
我提议休会十分钟。I propose a ten-minute break.
我想接着刚才的问题讲下去。I will pick up where we left off just now.
对不起，我插一句。Sorry for the interruption but
当然可以。By all means
怎么都行。Whatever you say.
我没有异议。I have no objection
我方对这个问题有异议。We take exception to this question.
我们高兴地看到We note with pleasure that
这个日期贵方觉得合适吗I wonder if this date wuld be suitable for you?
不知你们上午谈的怎样I wonder how the meeting went this morning?
我方很希望贵方能尽早给予肯定的答复。We would greatlyl appreciate it if you could give us your favourable and prompt commitment as soonas possible.
请你们务必在8月1日前提出意向书。You are kindly requested to submit the letter of intent on the date no later than 1st August.
纠缠这个问题entangle this issue
提倡节约advocate/uphold thriftiness
为了国家的繁荣for the sake of national property
经受了时间考验的友谊给我留下了很深的印象。The time-tested friendship leave me a deep impression.
密切注视Keep close watch on
促进密切合作spur/promote intensive cooperation
久仰I’ve heard so much about you.
好久不见了Long time no see.
辛苦了You’ve had a long day.You’ve had a long flight.
尊敬的朋友们distinguished/Honorable/Respected friends
阁下(多用于称呼大使) Your Excellency
我代表北京市政府欢迎各位朋友访问北京. On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing.
对您的大力协助，我谨代表北京市政府表示衷心的感谢。On behalf of the Beijing Municipal government, I wish to express our heartfelt thanks to you for your gracious assistance.
在北京过得怎么样How are you making out in Beijing?
我一定向他转达您的问候和邀请. I’ll surely remember you and your invitation to him.
欢迎美商来北京投资. American businessmen are welcome to make investment in Beijing.
欢迎多提宝贵意见. Your valuable advice is most welcome.
不虚此行It’s a rewarding trip.
您的日程很紧,我们的会见是否就到此为止. As you have a tight schedule, I will not take up more of your time.
请代我问候...先生please remember me to Mr.
感谢光临Thank you so much for coming.
欢迎再来Hope you’ll come again.
欢迎以后多来北京Hope you’ll visit Beijing more often.
请留步,不用送了. I will see myself out, please.
多保重Take care.
祝您一路平安. Have a nice trip.
愿为您效劳。At your service.
为…举行宴会/宴请host a dinner/banquet/luncheon in honor of …
欢迎宴会welcome dinner
便宴informal dinner
午宴（附有情况介绍或专题演讲等内容）luncheon
便餐light meal
工作午餐working luncheon
自助餐buffet dinner/luncheon
答谢宴会return dinner
告别宴会farewell dinner
庆功宴glee feast
招待会reception
庆祝中华人民共和国成立四十五周年招待会Reception Celebrating the 45th Anniversary of the Founding of the People’s Republic of China
鸡尾酒会cocktail party
茶话会tea party
包餐/点餐table d’hote/a la carte
上菜serve a courst
您的位置在这里Here is your seat.
请入席Please have a seat.
欢聚一堂enjoy this happy get-together
请随便Please yourself at home./Please enjoy yourself.
请各位随意用餐Help yourself please.
您喝点什么what would you like to drink?
现在我提议，为了…和…之间的合作，为了…参议员的健康，干杯！At this point, I propose a toast: to the cooperation between …and …, to the health of Senator…, cheers!
最后，我借主人的酒，提议为…干杯！Lastly, taking up this glass of fine wine, I propose a toast to …请各位举杯并同我一起为所有在座的朋友们的健康干杯！I’d ask you to raise your glass and join me in a toast ot the health of all our friends present here.
敬您一杯。Here’s to you.
祝你健康To your health.
我要为此干杯I’ll drink to that!
随量Whatever you like.
我失陪一会儿Excuse me for a minute.
菜不好，请多多包涵Hope you enjoy yourself.
女士们先生们，欢迎各位光临，演出很快就要开始了，请尽快就坐。Ladies and gentlemen, good evening. The concert/show would start soon. Please get yourself seated. Thank you.
招待会现在开始。The reception will now begin.
出席今天招待会的贵宾有The distinguished guests paarticipating the reception are
现在请…讲话I have the honour to call upon…
开幕式现在结束。This concludes the opening ceremony.
隆重庆祝grand celebration
情况介绍presentation
小组讨论panel discussion
同有关单位磋商hold consultations with the organizations concerned
庆祝成立…一周年celebrating the 1st Anniversary of the Establishment of …
热烈祝贺第一届…锦标赛Hail the first FIFA of …
值此节日之际致以节日的祝贺On the occasion of the season, I would like to extend season’s reetings. 祝您工作顺利、事业成功、身体健康、家庭幸福！Wish you the very best of luck in your job, every successin your future endeavours, good health and a happy family!
衷心祝贺您当选…Hearty congratulations on your recent ecletion as …
举行会议/研讨会/大会/座谈会/学术报告会hold a meeting/seminar/conference /forum/symposium
赞助人/主办人/承办人/协办人patron/sponsor/organizer/co-organizer
举行谈判enter into negotiation
交涉make representations with sb. on sth./deal with sb.
事物性会谈talks at working level
对口会谈counterpart talks
议程项目items on the agenda
主题theme
议题topic for discussion
双方商定的议程schedule mutually agreed upon
开幕会议opening session
全体会议plenary session
商务英语（BEC）考试必备句型经典48句
1 Do I have to make a reconfirmation?
我还要再确认吗?
2 Is there any earlier one?
还有更早一点的吗?
3 Could you tell me my reservation number, please?
请你告诉我我的预订号码好吗?
4 Can I get a seat for todays 7:00 a.m. train?
我可以买到今天上午7点的火车座位吗?
5 Could you change my flight date from London to Tokyo?
请你更改一下从伦敦到东京的班机日期好吗?
6 Is there any discount for the USA Railpass?
火车通行证有折扣吗?
7 May I reconfirm my flight?
我可以确认我的班机吗?
8 Are they all non-reserved seats?
他们全部不预订的吗?
9 Do I have to reserve a seat?
我一定要预订座位吗?
10 May I see a timetable?
我可以看时刻表吗?
11 How long will I have to wait?
我要等多久呢?
12 Which would you prefer, a smoking seat or a non-smoking seat?
你喜欢哪种，吸烟座还是禁烟座呢?
13 Do you have any other flights?
14 When would you like to leave?
15 Can I reconfirm by phone?
我能电话确认吗?
16 Where can I make a reservation?
我到哪里可以预订?
17 Do I need a reservation for the dining car?
我需要预订餐车吗?
18 How many more minutes will it take for the train to arrive?
火车还要多少分钟就要到达呢?
19 Is this a daily flight?
这是每日航班吗?
20 Excuse me. May I get by?
对不起，我可以上车吗?
21 How much does it cost to go there by ship?
坐船到那里要花多少钱?
22 Can I cancel this ticket?
我可以取消这票吗?
23 Check it to my final destination
把它托运到我的目的地。
24 Please come to the airport by eight thirty at the latest.
最迟要在8点30分到达机场。
25 Take your baggage to the baggage section.
把你的行李拿到行李房去。
26 Please open your baggage.
请把你行李打开。
27 Please fill in this disembarkation card.
请你填写这张入境卡。
28 Let me see your passport, please.
29 I have come to make sure that your stay in Beijing is a pleasant one.
我特地为你们安排使你们在北京的逗留愉快。
30 Youre going out of your way for us, I believe.
我相信这是对我们的特殊照顾了。
31 Its just the matter of the schedule, that is, if it is convenient of you right now.
如果你们感到方便的话，我想现在讨论一下日程安排的问题。
32 I think we can draw up a tentative plan now.
我认为现在可以先草拟一具临时方案。
33 If he wants to make any changes, minor alternations can be made then.
如果他有什幺意见，我们还可以对计划稍加修改。
34 Is there any way of ensuring well have enough time for our talks?
我们是否能保证有充足的时间来谈判?
35 So our evenings will be quite full then?
那幺我们的活动在晚上也安排满了吗?
36 Well leave some evenings free, that is, if it is all right with you.
如果你们愿意，我们想留几晚供你们自由支配。
37 Wed have to compare notes on what weve discussed during the day.
我们想用点时间来研究讨论一下白天谈判的情况。
38 Thatll put us both in the picture.
这样双方都能了解全面的情况。
39 Then wed have some idea of what youll be needing.
那我们会心中有数，知道你们需要什幺了。
40 I cant say for certain off-hand.
我还不能马上说定。
41 Better have something we can get our hands on rather than just spend all our time talking. 有些实际材料拿到手总比坐着闲聊强。
42 Itll be easier for us to get down to facts then.
这样就容易进行实质性的谈判了。
43 But wouldnt you like to spend an extra day or two here?
你们不愿意在北京多待一天吗?
44 Im afraid that wont be possible, much as wed like to.
尽管我们很想这样做，但恐怕不行了。
45 Weve got to report back to the head office.
我们还要回去向总部汇报情况呢。
46 Thank you for you cooperation.
47 Weve arranged our schedule without any trouble.
我们已经很顺利地把活动日程安排好了。
48 Here is a copy of itinerary we have worked out for you and your friends. Would you please have a look at it?
这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗?
外企生存十大英语关键词
想在外企有所建树快来看看外企生存的十大英语关键词吧，知己知彼，才能百战不殆。
1. Performance (n.) 人业绩、表现
His performance this month has been less than satisfactory.
他这个月的业绩不是很令人满意。
2. Performance Evaluation 定期的员工个人评定
The performance evaluation test is a way of seeing how efficient a workers performance is.
定期的员工个人评定是一种考察员工的工作有多高效的手段。
3. Challenge (v.) 在外企的英文中它不当“挑战”讲而是“谴责、批评、指责”
His poor performance gave rise to a challenge from his boss.
他差劲的表现遭到了老板的批评。
4. Presentation (n.) 做介绍（一般指打投影仪的那种汇报）
His presentation on the Earth Summit proves that we really need to pay more attention to the global environment.
他在地球峰会上的报告证实了我们的确要更加关注全球的环境。
5. Quota (n.) 员工的（一年或半年的）任务量
Have you reached your predicted quota for this quarter?
你达到了本季度预期的任务量了吗
6. Solid (n.) 可靠的、稳妥的
Their partnership is solid as a rock. 他们的伙伴关系像岩石一样坚不可摧。
7. Complicated (adj.) 复杂的
English grammar is very complicated.
英语语法非常复杂。
8/9. V acation = Leave 休假(n.)
It is my vacation soon, I think Ill go to Huang Shan to relax.
商务英语课程教学大纲
“商务英语”课程教学大纲 教研室主任：王艳执笔人：王兴华 一、课程基本信息 开课单位：经济学院 课程名称：商务英语 课程编号：202019 英文名称：Business English 课程类型：专业方向限选课 总学时：54 理论学时：54 实验学时：0 学分：3 开设专业：人力资源管理 先修课程：无 二、课程任务目标 （一）课程任务 本课程是贸易经济专业的专业基础课。通过本课程的学习，可以使学生熟悉商务领域中各类外贸书信、电传、电报，掌握商务领域中的外贸英语术语、缩略语、惯用句型和表达方法，同时也可使学生系统地掌握英文函电的格式、专业词语、行文方法及文体特点。提高学生在商务外贸业务活动中正确地使用英语的能力，从而提高对外进行各项业务联系和通讯活动的能力。 （二）课程目标 在学完本课程之后，学生能够： 1.了解国际贸易实务的流程、贸易术语等基本理论；熟悉国际贸易中的英语术语和表达方法； 2.掌握商务外贸英语中函电的格式、专业词汇、行文方法与文本特点，并掌握对外经济贸易成功的经营策略与谈判技巧； 3.熟练掌握外经贸的基本知识并加以运用。 三、教学内容和要求 （一）理论教学的内容及要求 Chapter1 Fundamentals of Business Letters 1.了解商务书信的功能;
2.理解商务书信的写作原则，英语的语言特点，即体贴、准确、完整、具体、简洁、清楚、礼貌; 3.掌握相关内容的英语表达方式、相关英语词汇、短语、句子。 Chapter2 The Structure and the Format of Business Letters 1.了解商务书信的基本组成部分; 2.理解商务书信的格式，掌握正确信封的书写方法; 3.掌握相关内容的英语表达方式、相关英语词汇、短语、句子。 Chapter 3 Establishing Business Relations 1.了解建立贸易关系信函的一般内容和写作方法; 2.掌握运用所学知识用英文给客户写信;掌握掌握相关内容的英语表达方式、相关英语词汇、短语、句子。 Chapter 4 Enquiries and Replies 1.理解国际贸易的交易过程包括询盘、报盘、还盘和成交等环节; 2.掌握询盘信函涉及的内容、格式和技巧，以及如何回复;掌握相关内容的英语表达方式、相关英语词汇、短语、句子。 Chapter 5 Quotations and Offers 1.理解报价和发盘信函的主要组成部分; 2.掌握相关内容的英语表达方式、相关英语词汇、短语、句子。 Chapter 6 Counter Offers 1.理解还盘信的主要组成部分; 2.掌握写作还盘书信时的常用英文表达和典型句型。 Chapter 7 Sales Letters 1.理解促销信函的基本组成部分; 2.掌握写作促销信函的AIDA原则;掌握相关内容的英语表达方式、相关英语词汇、短语、句子。 Chapter 8 Orders and Acknowledgements 1.理解订货信函的主要内容; 2.掌握此类信函的典型英文句型和常用表达。 Chapter 9 Payment 1.理解各种支付方式、有关支付条款商谈涉及的信函类型及内容; 2.掌握国际贸易支付中涉及到的专业用语、单据格式和常用语句。 Chapter 10 Letter of Credit
商务英语经常使用术语
商务英语常用术语 airway bill/(A/B) 空运提单 abstract of title 产权说明书，产权证据摘要acceptance bank 承兑银行 acceptance credit 承兑信贷 accident insurance 意外险，事故保险 account paid 已付款，帐款已付 account payable 应付帐款 account sales(A/S) 承兑帐，寄信销售清单 account transfer memo 转帐通知单 accounting firm 会计事务所 actual market 现货交易 adaption of budget 核定预算 advance freight 预付运费 advance payment 预付货款 affilianted company 联营公司，附属公司 against all risks (A.A.R) 保一切险 allotment advice 拨款通知 arbitrated par 股票交易比例定价，股票票面公断定价arrival notice 到货通知，抵港通知 bank check 银行支票 bank draft 银行汇票 bank reference 银行征信，银行资信证明书 bearer check 无记名支票 bearer share (stock) 无记名股票 bilateral trade 双边贸易 bill broker 票据经纪人，证券经纪人 bill of exchange 汇票 bill of lading 提单，提货单 blue chip 热门股票 board of directors 董事会， board of directors 理事会 bonded area 保税区 bottom price 最低价格 business forecasting 商情预测 buying rate 买入汇率 capital turnover 资本周转 cargo marking 货物标志 cash against documents 凭单付现 cash with order 定货付现 certificate of origin 原产地证书 civil debt 民事债务 clean bill 光票
BEC中级口试题目和的答案解析归纳
1.The first impression is vital. We should be neatly dressed to leave a good impression on the audience. 2.If you have a good sense of humor, it helps to enhance atmosphere at the presentation and the audience will become more friendly and engaging Teamwork(mutual trust, full co-operation) 1. What is important when managing a project? ●Encouraging team work ●Keeping to schedule ●Selection of the team members Firstly, encouraging teamwork is very important when managing a project. Teamwork reflects the combined experiences, knowledge, intelligence and views of a group of people, so it will definitely improve the quality and efficiency of the work. Secondly, keeping to schedule is also important. Time is always of essence for a project. You should ensure that you would be running before the schedule rather than after it. Otherwise it will lead to late completion. On top of that, selection of the participants should be also taken into consideration. People with a wide range of experiences can enhance the chance of the successfully sorting out problems. 2. What is important when choosing people to work in teams? ●Variety of experience ●Personal qualities ●Attitude Firstly, variety of experience is very important to a team member, because you never know what kind of problems might suddenly come up to you. Experiences in different fields will enhance the chance of successfully sorting out problems with you knowledge which is based on your past experience Secondly, personal qualities are also important. The basis of the team work is mutual trust and friendly atmosphere, which requires team members to be patient, modest and to have good interpersonal skills. What’s more, attitude should be also taken into account. As the old saying goes “Attitude is everything”. It has a direct impact on the success or failure of the teamwork.
商务英语课程教学大纲
商务英语课程教学大纲文稿归稿存档编号：[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-
《商务英语》课程教学大纲 一、课程名称：《商务英语》 二、适用学生：商务英语、旅游英语专业，大二学生 三、计划学时：120学时（两个学期，每周4学时） 四、培养目标： 经济日益全球化的趋势迫切需要我们培养一大批熟练掌握外语，通晓商务知识，熟悉国际商务环境，善于跨文化交际的国际型商务人才。本课程正是为训练学生语言技能和拓广学生的商务英语知识而开设的。为学生的就业打下必要的基础。通过本课程的学习，使学生具备商务英语的基本理论和听力技能，使学生能够自如应付各种形式的商务英语听力素材，熟悉国际商务环境，在各种涉外商务场所善于沟通和交流。 五、课程简介： 本课程涵盖了商务和贸易的方方面面，包括市场营销、人力资源管理、企业管理、组织机构、证券投资、服务贸易、广告宣传、跨国经营、金融保险、电子商务、信息技术、办公文秘、酒店餐饮、全球化品牌等广泛的国际商务知识。 六、教学目的： 《商务英语》是一门以语言技能为主，商务技能为辅的融实践性、交际性为一体的语言课程。它以大量而真实的语言素材为载体，突出讲授了在特定的商务环境中如何运用英语来说明事物、处理文书、解决问题。通过该课程系统地讲授商务知识和语言知识，提高学生熟练运用语言进行交际的能力，加深对商务知识的理解，加强商务谈判、商务协作等交际能力的培养，能够利用所学英语语言及商务知识较规范化地说明各项商务事件，解决商务活动中的常见问题。 七、教材及主要参考书目： 1. 教材：
1）《新编剑桥商务英语》（初级）经济科学出版社出版Cook, R 和Pedretti. M 等主编； 2) 《新编剑桥商务英语》（中级）经济科学出版社出版John Hughes主编 2. 主要参考书目： 1、《新视野商务英语》（上下册）外语教学与研究出版社， Sue Robbins 着 2、《体验商务英语视听说》高等教育出版社出版原文引进版教材 3、《21世纪大学商务英语综合教程》复旦大学出版社张静等主编 八、授课计划、内容及课时安排： 1、60 学时（第3学期，新编剑桥商务英语初级）
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商务英语教学大纲
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商务英语专业面试自我介绍
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外贸商务英语词汇大全
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出口操作费export handing charges 重签费reseal fee 拆箱费devanning fee 查验费customs inspection fee 操作费handing charges 超重费over weight charges 堆存费overtime strage charges 目的港手续费destination delivery charges 代垫费用other charges 电放费surrender charges 到付佣金collect commission 地面服务费ground agent service fee 文件费document fee 待时费waiting fee 倒箱费exchange container fee 附加费additional charges
最新BEC中级第二辑阅读真题及答案详解
1 the contact between coach and employee not solving all difficulties at work 2 the discussion of how certain situations could be better handled if they occur again 3 a coach encouraging an employee to apply what has been taught to routine work situations 4 coaching providing new interest to individuals who are unhappy in their current positions 5 coaching providing a supportive environment to discuss performance 6 employees being asked to analyse themselves and practise greater self-awareness 7 coaching enabling a company to respond rapidly to a lack of expertise in a certain area Coaching A Coaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere. B Coaching means influencing the learner's personal development, for example his or her confidence and ambition. It can take place any time during an individual's career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things. C The coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice. D Effective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems. 这篇文章讲的是培训（coaching）的作用。培训对一个公司的发展和员工的成长都是至 关重要的。文章的内容比较泛，但是题目的答案比较明显。 第一题，教练和员工之间的接触不能解决工作中的所有困难。答案是C段的这么一句： In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理论上，培训可以提供所有问题的答案。但是实践中达不到这样。Fall short of是关键词。
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三、教学目标： 1．课程能力目标： （1）能够根据招聘广告并结合个人实际情况，熟练撰写英语求职信、应聘信、求职追踪信和个人简历等求职类文书 （2）能够运用商务交际中的礼节和技巧，撰写英语邀请函、感信、祝贺信等常见社交类文书 （3）能够规地起草英语启示、通知、备忘录、商务报告、会议纪要等常用公务文书（4）能够比较规地撰写英语名片、简章、商品使用说明书、推销函等主要商务宣传文书 （5）能够正确、得体地处理询盘信、发盘信、还盘信、订单与合同等常规外贸商务函电。 2．课程知识目标 （1）掌握英文求职信、应聘信和个人简历的基本格式和主要容； （2）了解英文书信的基本格式和不同书信类型的写作特点；
商务英语专业面试自我介绍(精选多篇)
商务英语专业面试自我介绍(精选多篇) 第一篇：商务英语专业面试自我介绍 商务英语专业面试自我介绍 各位领导，大家好。我叫朱，来自湖南常德，是一名湖南xxxxx外国语学院的好范文，我的专业是商务英语。我喜欢打羽毛球，喜欢听音乐，是个活泼开朗，热情大方的女孩子。喜欢交朋友，也总会给别人带来欢笑。 我是一个来自农村的普通女孩，从小被农村淳朴的感情渲染。我有一个幸福的家庭，和爸爸妈妈，妹妹一起生活。从小我亲眼目睹了爸爸妈妈为了这个家所付出的辛苦，劳累与奔波，一点一滴都深深的刻在我的心中。 在大学三年，不仅只是能力还是个人修养上，我都受益匪浅。在老师的教导和个人的努力下，我具备了扎实的专业基础知识，并系统的掌握了各方面的理论知识，几倍了听说读写译的能力。在大学第一期，我顺利的通过了大学英语三级的考试，并在第二年就具备了大学英语四级的水平。并且，我能自我介绍网https://www.360docs.net/doc/325162079.html,/ziwojieshao/够熟练的进行计算机word, excel, photoshop的软件操作，在大学第三年掌握了外贸单证制单与跟单的操作。大学期间，我担任学生会女生部部长一职，工作上细心，负责市我任职期间遵守的原则。我带领部门的其她成员，把女生部的工作管理的井井有条，并得到了学校领导和老师的一职肯定。在期末总结大会上，我并作为学生会所有成员代
表进行了发言。暑假期间，我曾参加过学校的留校实践，不仅仅是希望问母校做一些力所能及的贡献，更期望能一次来巩固自己的专业知识和应变能力。我热爱参加学校组织的各种活动，比如：文艺汇演，英语角还有班会主持，我都积极参加，并取得了不错的效果。 尽管我只是一名好范文，但我有好范文上刻苦，热情的精神，希望贵公司能给我这次机会，能为贵公司添砖加瓦。 第二篇：商务英语自我介绍 hello,everyone! my name is luyan,my english name is orange.i like this english name because ithink orange is a kind of warm and happy colour ,also i adore drinking orange juice. i’m 18years old. now,i study in wuxi higher vactional school of tourism and comerc e now .i’m becoming more and moreconfident and optimistic. l feel poud about that. i like english very much,so i chose the major in our school called business english’’. i have confidence in studying english well. i havemany friends ,i can talk with them ,when i feel sad. i fancy watching filmseating tomatoes and listening some songs. i hope someday i can ... 第三篇：英语面试的自我介绍 i am xx. i was born in xx. i graduate from xx senior high school and major in english. i started learning english since i was 12 years old. my parents have a lot of american friends. that’s why i have no problem communicating with americans or others by speaking english. in my spare time, i like to do anything relating to english such as listening
BEC中级真题集3阅读理解详解t3
《…Businessman of the Year' A ward》年度企业家奖。分别介绍了这个奖项的四个候选人的英雄事迹。 第一题，这个企业家成功的定位了不同的消费群体。答案在B段：He began refocusing the brand at the higher quality end of the food market and launched several own-brand initiatives for the health conscious。他开始将品牌定位在高质量的食品市场并且发起了几项注重健康的自主品牌的运动。Health conscious是指注重健康的。一个是高质量的食品市场，一个是注重健康的，联合起来，就是瞄准了不同的消费市场，即不同的消费群体。 第二题，通过小心的前进计划，这个企业家帮助公司度过了一个困难时期。答案是D段的这么一句：budgets and forecasts are what is needed to make a company successful, particularly now that the advertising market has been hit by recession.。预算和预告正是使得公司可以成功的，尤其当现在整个广告市场被衰退袭击的时候。Budgets and forecast就是题干中说的careful forward planning，successful对应于survive，a different period对应于the market has been hit by recession。 第三题，因为这个企业家的思维方式，公司对待变化更加开明了。答案是A段的这么一句：He is credited with reinventing Fentons Finance - revitalising its culture of inflexibility。他以重塑了Fentons Finance而受到嘉奖——给了固定守旧的文化以新的生命。more open to change就可以对应于revitalising its culture of inflexibility。revitalising是give new life to的意思。 第四题，尽管有反对意见，这个企业家还是制定并执行了某些决定。答案是C段的这么一句：he has been courageous in pushing through the appointment of controversial or inexperienced chief executives to companies within the group在推动某些争议性的或者是经验不足的执行官的任命时他很有勇气。从controversial和courageous可以看出来，这些任命时不完全被接受的，有反对意见（opposition），但他还是坚持了。 第五题，这个企业家通过让人们误会自己的意图而取得某些成功。答案是A段的这么一句：He led everyone to believe he was opposed to large mergers and then jumped on the Westcombe Bank opportunity at just the right moment他让所有人相信他是反对大的并购的，然后在最佳时期跳上Westcombe银行的机会（即收购了这个银行）。let everyone believe，也就是misleading people about his intentions。 第六题，这个企业家的能力最初在雇佣他的公司里受到了怀疑。答案是B段最后一句，稍微隐晦点：This should be extremely satisfying for Nash, who had left the retailer in 1986, disappointed after failing to secure the top job.因为无法得到高层的职位而失望离开，结果因为他的决策，公司股价上升了，让他很满足。意思就是本来以这个人的能力是可以胜任高层的工作的，但是他却没有得到。 第七题，这个企业家因为处理一些商业利益的能力而受到仰慕。答案在C段。C段最后说这个人在不同的公司担任要职（be chairman），不同的公司会有商业利益的冲突，而他却能好好处理（manage），所以答案选C。《Setting up an appraisal scheme》，制定评估计划。 第八题，前面说做评估最重要的是决定关键的目标，以及计划的真正目的。那么接着应该说的就是这个计划的目的是什么。符合这一条件的是D：理想的说，这是为了提供一个帮助员工发展的支持性框架。 第九题，这一段是讲选人的重要。空格前面说要挑选一个了解各个员工潜在需求的人，后面说这个人要能被大家信任，这样当员工有什么疑问时才会转向他。从上下文看，第九空仍然是和选人有关。A最符合这个特点，有两个关键地方。select a manager和deal with any suspicions，分别可以和上下文对应。Select a manager 可以对应于前面的the person given responsibility，deal with any suspicions可以对应于后文的staff will turn to if they are concerned. 第十题，前面说让员工被自己不喜欢的或者是价值观不认同的人来评估的话，评估计划的成功会打折扣。所以这个第十空的讲的还是关于选人的。C可以填在这里，C选项的in such a position是个暗示：让即使只有一个员工处在这样的位置上都会影响他人的反应。意思是不能让一个被大家不喜欢的人处在评估人的位置上。 第十一题，这段讲评估的形式要尽可能的简单，避免冗长的文件。能接上的是E：只需要让员工知道谁来评估，为什么评估，以及评估的形式就行了。没有必要弄那些复杂的没人愿意读的文件。 第十二题，前面说评估可能会涉及到一些机密信息的披露。后面说这些会展现一些访谈的决定。关键要理解空格后面的these代表什么。能够show the decisions