ITIL V2 - Process Model

Implement CI Info CI Updates

Customer Issues

CAB

DHS DSL

- Activate

RFC's Impact assessment

Review

Customer Issues

CI Info CI Updates

Impact assessment RFC's

IT Service Continuity

Management

Continuity requirements

Requirements for new systems & services

(as for modelling but wider scope and often in development arena)CDB

- Cost, cost plus, market rate, notional

Initiate Assess risks external suppliers

internal suppliers

Management