2019-电话礼仪英语的要点-优秀word范文 (2页)

2019-电话礼仪英语的要点-优秀word范文

本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！

== 本文为word格式，下载后可方便编辑和修改！ ==

电话礼仪英语的要点

在商务活动中，我们经常用电话与客户沟通，了解基本的电话礼仪是必要的，下面内容由小编为大家带来的电话礼仪英语的要点，欢迎大家学习 !

1. Plan the call beforehand and know the points you want to make. Write down any question you want to rise, along with the specific topics you want to cover.

提前计划并明确通话要点。记下要问的问题和具体要谈到的要点。

2. Always identify yourself at the beginning of all calls.

在所有电话的开头都要介绍自己。

3. Address the caller properly by his or her title.

得当的称呼对方。

4. Quickly explain why you’ve called and ask if this is a convenient time to talk.

解释自己为什么打电话，并询问对方此时是否方便通话。

5.Especially when leaving messages, speak clearly and slowly.

特别是留言的时候，要说得清晰且慢。

6. When a caller is speaking, listen to what he or she has to say without interruptions.

当对方在说话，认真倾听避免打断。

7. Lower your voice when taking calls in public.

在公共场合接电话需降低音量。

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Young People Should Have Ideals To different people, the word "ideal" may mean different things. To some, it may mean success and fame in their career; to others, a peaceful life. Very often, we have ideals for the "self" and no ideal for society, let alone the people of the world. Is it a sound attitude toward life? In my opinion, a youth should have ideals. But it is more important that these ideals are not merely centered on the "self". They should be also the ideals of the majority of people. Then you would get strength and confidence toward life for you are striving for the benefits of your fellowmen. The setting up of an idea does not merely mean to go without doing anything. Real and concrete action should be taken. For us students, the most important thing to do is to study diligently. We study hard not to become bookworms, but to make us well-equipped and well-prepared for the pursuit of our ideals. Sometimes, in striving toward our ideas, we may encounter certain difficulties and failures. But we should not give up or lose hope, for as long as we try, there is always a way out.

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