酒店情境英语下册答案

酒店情境英语下册答案
酒店情境英语下册答案

Unit 14

Section 1 Listening Practice

1-2

Dialogue 1

Western cuisine specialties

looking forward to

Dialogue 2

vacant sign

at present

Dialogue 3

menu availability

video slide projector

confirmation inform

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 T F F F T

5-3招领启事

昨天下午本人在餐厅捡到一个书包,内有四本书,三个笔记本,一本字典和一串钥匙,一些钱,失主可以到学生会前去认领。我们的房间是五号楼,401室。来时请带有效身份证件。

5-41) I’d like to book a table for six by the window for Mr. Ted.

2) This table has been reserved. What about that one?

3) The restaurant is full now. Do you care to wait for about 20 minutes?

4) Sorry to have kept you waiting.

5) We would do our best to satisfy our guests.

5-5 6) 5) 1) 4) 10) 7) 2) 3) 8) 9)

5-6OPEN

Unit 15

Section 1 Listening Practice

1-2

Dialogue 1

array chafing dishes

salad bread table

Dialogue 2

chilled soft roll

oatmeals fried eggs

sausage

Dialogue 3

right away delicious

chopsticks

1-3OPEN

Section 5 More Exercises

5-1OPEN

5-2 OPEN

5-31) We serve Continental breakfast and American breakfast.

2) I would like a hard-boiled egg.

3) Here is the menu a la carte.

4) I’d like a fruit salad.

5) we serve many kinds of dim sum. Please help yourself.

5-4 OPEN

5-5 OPEN

5-6 1) 迎宾员

2) The job of a hostess is to greet and seat the guests when they arrive.

3) five items.

4) The restaurant manager

Unit 16

Section 1 Listening Practice

1-2

Dialogue 1

chilled promotion

juice spot-squashed

Dialogue 2

equal to sauce

special typical

steamed whisky

Dialogue 3

well done choose

1-3OPEN

Section 5 More Exercises

5-1OPEN

5-2 cake, tube, pair, item, pair, bar, box, article, bowl, pair

5-3 1)I know little about French-style service.

2) The ways of Western food service includes four: French-style, British-style, American-style

and Russian-style.

3)You might have a taste of the chef’s specialty.

4)Now that it is served on the table, we might as well take it.

5) Many guests give high comments on the wine.

5-4 OPEN

5-5 OPEN

5-6 1762年, 一位名叫John Montague的英国人,他是三维治港的第四任伯爵, 在忙于玩一种耗时非常长的纸牌游戏。尽管他已经很饿了,他却不肯停下来吃饭。他让仆人给他拿来两片面包,中间夹着烤牛肉。这样这位三维治港的伯爵就能在吃三明治的同时玩纸牌游戏了。从那以后,英语中就产生了一个新词,于是,我们今天才有了“三明治”这个词.

5-7 OPEN

Unit 17

Section 1 Listening Practice

1-2

Dialogue 1

spicy recommendations

specialties arrange

Dialogue 2

assorted poultry

prawn feast

Dialogue 3

cover enjoy

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 1) e 2) c 3) a 4) d 5) b

5-31) gives him quality service

2) don’t love our jobs

3) don’t have a taste of Maotai

4) have any requests

5-4 1)This is the complete course, and a dim sum to follow.

2) Any other local specialties you could recommend?

3) I am sorry to have kept you waiting.

4) I am awfully sorry to have spilled the wine on your clothes.

5) Could you reserve a table for me?

5-5 OPEN

5-6 OPEN

Unit 18

Section 1 Listening Practice

1-2

Dialogue 1

whisky cereal

Dialogue 2

coke cocktail

ingredients fantastic

Dialogue 3

black jasmine

1-3OPEN

Section 5 More Exercises

5-1OPEN

5-2 1) Would you like cream, sir?

2) I’m sorry the dining room is closed now. Our service hours for dinner are 6 p.m. to 8 p.m.

but the coffee shop is open. They serve sandwiches and cakes there.

3) Is there any problem? Can I help you?

4) Yes, sir. A cup of coffee.

5-31) If you don’t have a taste of Mao Tai, you will regret it.

2) Would you please show me how to use chopsticks?

3) You must have learned a lot about Chinese food.

4) Many American diners prefer Chinese food to Western food.

5) Would you mind opening the window by the table?

5-41) C 2) E 3) D 4) A 5) B 6) F 7) H 8) G

5-5 OPEN

Unit 19

Section 1 Listening Practice

1-2

Dialogue 1

specials Medium-rare

Dialogue 2

dim sum porridge

nutritious stuffed

1-3OPEN

Section 3

3-1 1) D 2) C 3) F 4) A 5) B 6) E 7) G

Section 5 More Exercises

5-1 OPEN

5-2 1) d. 2) c 3) f 4) a. 5) b. 6) e. 7) g.

5-31) How would you like the steak? Rare, medium or well-done?

2) We have buffet breakfast. The Continental and American breakfast are provided to meet

different tastes of guests.

3) What would you like to have? Chinese or Western food?

4) Would you like the drink now or later?

5) Smoked perch is our chef’s recommendation. Would you like it?

6) Would you like some drink before dinner?

7) May I take your order now?

8) 我们不知道吃点什么,你给点建议吧, 吃什么主菜好。

9) 如果您着急的话,我建议您吃通心粉。

10) 我可以向您保证所选用的都是上等肉。

5-4 1)禁止吸烟

2)空调开放

3)每日特色菜

4)饮料仅供外卖

5)店内吃或外卖

6)欢迎品尝

7)请稍等或自便,迎宾员会领您入座

8)美味佳肴,各种饮料

9)提供外卖

10)今日特色菜

11)品尝夏季各种食品

12)红酒白酒

5-5 D A D B C

Unit 20

Section 1 Listening Practice

1-2

Dialogue 1

scrub

Dialogue 2

Dice

peel grind

Dialogue 3

Slice Chop up

recipe ingredients

simmer sprinkle

1-3OPEN

Section 5 More Exercises

5-1OPEN

5-2 1) e 2) a 3) d 4) b 5) c 6) h 7) j 8) I 9) g 10) f 5-3 1) new, knows 2) two, too 3) here, hear 4) there, their 5-4 OPEN

5-5 OPEN

Unit 21

Section 1 Listening Practice

1-2

Dialogue 1

want to chef

Dialogue 2

packing leather

business card blame

On behalf of stomach

Dialogue 3

Separate cans

Miscalculation in cash

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 1) E 2) G 3) H 4) A 5) D 6) F 7) C 8) B

5-3 T F T T T

5-4 D.C.A.D.C.

5-5 1) The manager is good at settle guest complaints.

2) We ought to be responsible for the success or failure of the hotel’s operation.

3) That will be a matter for the police.

4) All the expenses are on the house.

5) Valuables should be deposited with the reception.

5-6 OPEN

Unit 22

Section 1 Listening Practice

1-2

Dialogue 1

well-equipped coach

convenience

Dialogue 2

knowledgeable massage

locker room stove

blood circulation

Dialogue 3

regulations lanes

spins UFO-ball

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 1) 我想知道是否有教练在一旁督导训练。

2)据我所知,要想掌握它还要花费很长的时间。

3) 如果饿了,您还可以在泳池吧享受一些软饮料或蛋糕。4)我们那儿有独立的更衣间,您可以免费使用。

5-3 A B A D B

5-4OPEN

Unit 23

Section 1 Listening Practice

1-2

Dialogue 1

selection Chinese culture

in fashion colorfast

Dialogue 2

cloisonnédelicate

design landscapes

Dialogue 3

nutritious suffered from

strange daily diet

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 F F F F F

5-3 apple, shorts, pajama, pen, ink, eggplant, brassiere, blouse, satin, film,

5-4 OPEN

5-5 OPEN

Unit 24

Section 1 Listening Practice

1-2

Dialogue 1

distinguished management

facilities token

Dialogue 2

apply trainee

orientation courtesy

Dialogue 3

contributed baby-sitter

measures request

1-3OPEN

Section 5 More Exercises

5-1 OPEN

5-2 1) F 2) F 3) T 4) T 5) T 6) F 7) T 8) F 9) F 10) T

5-31) The Public Relations Officer takes care of the guests’ needs in the hotel.

2) Our hotel offers all kinds of services and many recreational facilities to the guests.

3) Any suggestions and comments are always welcome.

4) We are looking forward to your visiting our hotel again soon.

5) The general manager has such a keen eye for details as to remember his employees’

birthdays.

5-4会议业务对饭店来说利润可观。接待一次会议能保证饭店在一定时期——至少几天内——有较高的出租率。另外,主办单位承租展区和会议区域会给饭店带来收入,而且参加会议的人员由于在餐厅、酒吧和商场消费,也会增加饭店的收入。在多数情况下,与会者和主办组织的专业人士都有家人陪同,这意味着给饭店带来了更多的生意业务。对大多数人来说,出席会议实际上是处理公务与享受娱乐的结合,是一次从日常工作中摆脱出来的机会。这就是度假地越来越多举办会议的重要原因。

5-5 OPEN

5-6 OPEN

5-7 OPEN

酒店英语试题

一、短语、句子。(20分) (一)英译中(10分) https://www.360docs.net/doc/cc8174466.html,undry service ______________ 2.Front Office Department________________ 3.I'm at your service. _____________________________ 4.House keeping. May I come in? __________________________ 5.We are looking forward to seeing you. _______________________________ (二)中译英(10分) 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗? _______________________________ 二、单项选择题(40分。) 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A.order B、book C、see D、look 3. It’s very kind __________ you to help me. A.of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage. A. help B. helping C、helps D、to help 14.May I _________ the curtain? A. draw B. Turn on C、turn off D、make up 15.______ the way, how long will it take to clean the room? A. With B. On C、By D、For 16.Can you __________ the air conditioning? A. draw B. Turn on C、turn off D、make up 17.Do you want these shirts to be ________? A. starch B. starches C、starched D、starching 18.Let me help you _______ your luggage? A. by B. with C、on D、of 19.I hope you will _______ a morning call at 7:00. A. arrange B. arranges C、arranged D、making 20.I'll ask a porter to _________ your luggage. A. take care B. take care of C、take care off D、look 三、连线题(每题2分,共10分)

酒店英语期末考试试卷 (1)

试卷代码: 南京城市职业学院2015-2016学年度第二学期 酒店管理专业酒店英语期末考试试题 班级:学号:姓名: 2016年6月 一、单选题(每题1分,共20分) 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A.order B、book C、see D、look 3. It’s very kind __________ you to help me. A.of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ cash or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage.

酒店翻译常用英语

翻译对照词汇表 Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务,有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间,使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位: Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ;Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房

《酒店英语2-2》-A卷标准答案

沈阳大学 科技工程学院试卷评分标准(标准答案)2012—2013学年第 2 学期首页共 2 页课程名称: 酒店应用英语2-2 课程编码: 172507122 编号: A 适用专业(班级)10旅游管理1-3班(酒店方向) 考试方式:考试 □考试时间100分钟制定标准教师: 教研室主任: 院(部)审批: 评分标准(标准答案)—解题步骤或答题要点和分数分配 9. J. Never mind 10. B. I hope you have a good time at our hotel. (C) 1. I. What’s the 30 yuan RMB for? 2. G. We only had two. 3. D. I’ll go back to the cashier to have the account changed 4. A. Would you mind checking it again 5. C. How much is that in US dollars, please 6. E. I’ll calculate it for you 7. H. Do you honor credit cards 8. B. May I take a print of it 9. J. Would you please sign your name here on the print 10. F. Please keep it 第1页(共2页)第2页(共2页) III. Put the following sentences into English. (30points together, 3point for each ) 1.The general manager must have gone to the Housekeeping Department. 2.Sorry to have kept you waiting. 3.Let’s go to the bar together, shall we? 4.That’s the hotel which was completed last year. 5.We serve Continental breakfast and American breakfast. 6.I’d like a fruit salad. 7.I am awfully sorry to have spilled the wine on your clothes. 8.We are looking forward to having a talk with the manager of the firm. 9.Would you mind if I smoke? 10.Many American diners prefer Chinese food to Western food.

酒店常用英语列表

一、Department Name and Position Name(部门名称及职门名称) 1部门Department 2 职位Position 3 行政办Executive Office 4 财务Financial Department 5 会计部Accounting Department 6 采购部Purchasing Department 7 销售部Sales and Marketing Department 8 工程部Engineering Department 9 人力资源部Human Resources Department 10 培训部Training Department 11 保安部Security Department 12 前厅部Front Office Department 13 客房部Housekeeping Department 14 餐饮部Food and Beverage Department 15 中餐厅Chinese Restaurant 16 西餐厅Western Restaurant 17 日本餐厅Japanese Restaurant 18 大堂吧Lobby Bar 19 娱乐部Entertainment Department 20 桑拿Sauna Centre 21 夜总会Night Club 22 桌球室Snooker 23 游泳池Swimming Pool 24 健身室Gym 25 棋牌室Chess Room 26 美容美发Beauty and Barber Centre 27 商场Shopping Arcade 28 花店Flower Shop 29 阅览室Reading Room 30 乒乓球Table Tennis 31商务中心Business Centre 32行政楼层Executive Floor 33 总机Operator Telephone Room 34 接待处Reception 35 礼宾部Concierge 36 问询处Information 37 大堂副理Assistant Manager

酒店英语考试试卷A卷答案

期末考试《酒店英语》(A 卷)参考答案及评分标准 一、选择题(下列各题的备选答案中只有一个选项是正确的,请将正确答案填在10分) A. knowledge B. preservation C. development D.B and C 2.Resources are a fundamental _______ in the development of tourism. https://www.360docs.net/doc/cc8174466.html,parison https://www.360docs.net/doc/cc8174466.html,position https://www.360docs.net/doc/cc8174466.html,pliment https://www.360docs.net/doc/cc8174466.html,ponent 3. The Yangtze River is nearly 6300 kilometers in _______ . A. wide B. long C. width D. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good offices https://www.360docs.net/doc/cc8174466.html,puter reservations systems D.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster 6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment. A.changes B.charges C.challenges D.chances 7. Our company is _______ of other makers of spare parts for the airplane. A. in advance B. ahead C. abreact D. in front 8. People on vacation often go to_______ to rest or play or to meet other people. A. major cities B. airports C. resorts D. ground transportation 9. A hotel's_______comes from payments made for the use of its rooms and other facilities. A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factor D.a wealth factor in the economy of their jurisdictions 二、判断题(下列说法正确的请用 “T ” 表示,错误的请用“F ” 表示,请将正确答 案填在答题框。每题1分,共10分) Shanghai: a City for Cuisine Exploration Shanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurants in Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which is

酒店英语考试+答案知识讲解

2014年大连日航饭店英语一二级考试试题 (考试时间08:30-10:00) 姓名(中文): 部门: 员工号: 一.选出最符合的答案填入括号内(5道题,每题2分;总计10分) 1. Q: Hello, I’m calling to confirm my room reservation. My name is Jane Smith.( D) A. Where are you calling from? B. Of course, madam. C. Sorry, there is no room available, madam. D. What’s your room number, madam? 2. A: Good morning. Can I help you? B: Yes. I want to stay here one more night. Q: What do we know about the man? ( A) A. He wants to extend his stay. B. He is checking in. C. He is checking out. D. He is getting some information. 3. Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( D ) A. The lady wants a room but there isn’t one available. B. Weekends are bad days to book a room. C. The man wants to spend his long holiday in this hotel. D. The man was not successful in making a room reservation. 4. W: I’d like to thank you for my enjoyable stay in this hotel. M: It’s been our pleasure to have you with us, Mrs. Smith. Q: What can we conclude from this conversation? ( C ) A. Mrs. Smith had a pleasant stay with the man. B. Mrs. Smith has stayed in this hotel for a long time. C. Mrs. Smith has had a good time in this hotel.

酒店常用英语词汇

Hotel English Words: make a reservation:预定 register:登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费

Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签,行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费

酒店常用英语

附件 酒店常用英语词汇、语句介绍 一、酒店服务、时尚英语 Reserving a Room预订酒店房间(电话) (H=Hotel, G=Guest) H: George's Hotel. 这儿是乔治酒店。 G: I'd like to reserve a room. 我想预订一间房间。 H: When for Sir? 先生,什么时候要用? G: This weekend. 这周末。 H: Thank you. Just a moment, please. 谢谢。请等一会儿。 H: Front desk, sir. (总台接待员)先生,这儿是总台。 G: I want a single room with bath next Saturday. 我下星期六要一间有浴室的单人房。 H: Hold on, please. 请等一下。 (A few seconds later) (几秒钟以后) H: We'll have it ready for you, sir. 先生,我们会为您准备好房间。 G: Fine. 好! H: May I have your name and phone number, sir? 先生,请问贵姓和电话号码? G: Yes, my name is XinHua Zhou, and the number is 116079.

我名叫周新华,电话号码是116079。 Inquiring about the Hotel Charges 询问酒店费用(电话) H: (Operator) George's Hotel. Can be of any assistance? (接线生)乔治酒店。请问有什么贵干? G: Yes, I'd like to find out about the room charges. 我想了解住房费用。 H: Just a moment, sir. I'll put you onto reservations. 先生,请等一会儿。我替您接订房部。 H: (Reservation Clerk) Reservations. Can I help you? (订房部员工)订房部。请问有什么事可以效劳? G: Yes, could you tell me the rates for your rooms? 您可以告诉我,你们房间的收费率吗? H: Yes. It's 350 to 550 dollars for a single, 550 to 750 for a dou-ble for a twin. 可以。单人房收费350~550元,双人房收费550~750元。 G: I see. I am visiting your city in April. How soon should I make a reservation. 我明白了。我打算在4月份往贵市。我应提早多少时候订房呢? H: Well, the sooner, the better. If you've made your schedule, why don't you book the room now? 那么,越早越好。如果您已拟定您的旅游计划,您何不现在订房? Making a Hotel Reservation订房(电话) G: Hello. 喂! H: (Operator) Green's Hotel. Can I help you, sir? (接线生)费尔蒙酒店。先生,请问有何贵干? G: Yes, I'd like to make a reservation. 我想订房。 H: Thank you, I'll connect you with our reservation clerk. 谢谢。我替您接我们订房部职员。 G: Thank you. 谢谢您。 H:(Reservation Clerk) Hello, reservation office. Can I help you? (订房部员工)订房部,请问有什么可以效劳? G: Yes, I'd like to reserve a double room with bath for November twenty-first and twenty-sixth.

酒店英语试卷

命题人:审批人:试卷类别: A 卷 酒店英语课程试卷 至学年第学期专业:应用英语年级:班级: 姓名:学号:成绩:考试形式:闭卷时间:100 分钟 1.We cover the beds with a___________ 2.In the___________ are cool drinks. 3.Can you turn off the ____________, it’s getting cold here. 4.I need my shoes to be cleaned. I’ll put them in the___________ 5.After cleaning the glasses we put them on the___________ 6.You can switch on the television with a____________ 7.My lamp does not work. Could you change the____________ for me? 8.Do you have any ___________to light my cigarette? 9.For the cleaning of the bathroom we have to use____________ 10.I don’t know the phone number. Can you please give me the____________? II. Complete the following dialogues.(10%) Dialogue 1 (R=reservationist G= guest) R: Reservation, ___________1_______________? G: Yes, I'd like to book a room for my friend, Mary. R: __________________2__________________? G: A double room with bath. _____3_________? R: It's 150 Yuan RMB. ______________4______________? G: Ten days. R: ___________5_________________ ? G: On the 18th. R: Well, a double room with bath from the 18 th to 28th. G: That's right. Thank you.

酒店英语试题

酒店英语试题 TTA standardization office【TTA 5AB- TTAK 08- TTA 2C】

一、短语、句子。(20分) (一)英译中(10分) service ______________ Office Department________________ 'm at your service. _____________________________ keeping. May I come in __________________________ are looking forward to seeing you. _______________________________ (二)中译英(10分) 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。 ____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗 _______________________________ 二、单项选择题(40分。) 1、Good morning. _______ I help you A 、Would B 、Must C 、May D 、Am 2、I would like to _________ a room, please. A .order B 、book C 、see D 、look 3. It ’s very kind __________ you to help me. A .of B 、to C 、by D 、for 4. What ’s the ________ for a double room A. right B. rate C 、money D 、for 5. I would like to book a double room ________ bath. A. with B. of C 、by D 、for me, sir. You need to ________ the form. A. fill in B. fill on C 、fill of D 、fill for 7.We are looking forward to __________ you. A. see B. saw C 、seeing D 、sees

《饭店服务英语》 B 级(客房)试卷(一)

《饭店服务英语》B 级(客房)试卷(一) 一、选择题:以下各题的选项中,只有一项是正确的,请将正确答案前的英文字母分别在信息卡相应栏目内涂黑。评分以信息卡为准。(每题1 分,共20 分) 1. Would you please tell us __________ ? A. what is your room number B. what your room number is C. your room number is what D. what your room number 2. The hotel is __________ to make the guests stay comfortable and pleasing. A. request B. required C. regarded D. remarking 3. There is __________ noise than before. A. less B. least C. fewer D. little 4 , He is said __________ de-spotting. A. to have wide experience in B. to look after C. to make way for D. to be used to 5. __________ to clean the room now. A. I’m possible B. It’s possible for me C. What is possible D. That is possible for me 6. The suite faces __________. A. South B. Southern C. at the South D , the southern

酒店前台英语试题

一、中翻英(共15题,每题1分,共15分)。 1、预定 2、收据、收条 3、签名 4、可得到的、可用的 5、行李 6、进房 7、洗衣8、豪华套房 9、赔偿10、发票 11、折扣12、吹风机 13、毛巾14、接待处 15、人民广场 二、填空(共15题,每题1分,共15分)。 1、Your is 666 您的房间号码是666 2、would you stay here ? 您住几个晚上? 3、Please your name here . 请在这里签字。 4、This is the . 这是给您的最优惠价格。 5、The phone is right now . 电话占线。 6、I have to if there ‘s a room .我得查一下是否有房间。

7、Would you mind filling in the form ? 您填一下登记表好吗? 8、May I know your payment for cash or credit card ? 您的押金是用现金还是信用卡。 9、All the rooms are . 所有房间都预定过了。 10、Here is your room . 这是您的房卡。 11、What’s your opinion of our ? 您对我们的服务有什么意见吗? 12、If you late 18:00 ,it should be charged half-rate 如果您延至下午六点前退房,需加收半天房费。 13、We will use your credit card for 我们将用您的信用卡做个授权。 14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。 15、We usually have high in the peak seasons . 旺季时我们的客房率通常很高。 四、补充对话(共15题,每题2分,共30分)。 Part one A:Good evening. (有什么可以帮助您的,先生?) B: (三个星期前,我预定了一间带窗的两张单人床的房间)I’m Caruthers T.E.

酒店常用英语术语

酒店英语缩略术语 General 一般 GM General Manager总经理 DGM Deputy General Manager副总经理 DO Director of Operations 营运总监(相当于住店经理) RM Resident Manager驻店经理 DBD Director of Business Department 发展总监(相当于销售总监) FC Finance Controller财务总监 DHR Director of Human Resource人力资源总监 HOD Manager of Department部门经理 MOD Manager on Duty值班经理 FOM Front Office Manager前厅部经理 AFOM Acting Front Office Manager前厅部副经理 GSC Guest Service Center (Manager) 大堂副理(希尔顿)(一般:Assistant Manager,Duty Manager) GSM Guest Service Manager客服经理 GST Guest 客人 RDM Rooms Division Manager客房经理 DOR Director of Rooms 房务总监 SALT Satisfactory And Loyalty Tracking 满意度和忠诚度调查(HILTON) GSTS Guest Satisfaction Tracking System 宾客意见调查系统(IHG) ESPS Employee Satisfaction Pulse Survey 员工满意度调查 TQM Total Quality Management 全面质量管理 SOP Standard Operating Procedures 标准经营程序 QES Quality Evaluation System 质量评估系统 Finance 财务 POM* Propriety of Maintenance IBFC*Income Before Fixed Cost,固定费用前收益,相当于以前的GOP EBITDA*希尔顿税前利润。1.earings before interest, tax, depreciation and amortization 付息,纳税,贬值及折旧前收益 2. earnings before interest, taxes, depreciation and amortization 未计股息,税款,折旧和债务前的利润,税前利润,毛收益(额) (息税折旧摊销前利润)

相关文档
最新文档