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标题：The research of catering O2O information system design

作者：Prakash L

期刊：ACM SIGSOFT Software Engineering Notes 第5卷，第3期，页码: 12-22. 原文

The research of catering O2O information system design

Prakash L

Abstract

Diet is a eternal topic, there is no limit to people's pursuit for food, the restaurant industry is one of the fastest growing industry, not only benefited from food in the form of diversification, on the other hand is because the catering enterprises began to pay much attention to their own characteristics of excavation, special food and chain management is becoming an important trend in the development of catering enterprises in the future.

Keywords: O2O, Group-buying websites, E-commerce, Catering industry

1 Introduction

The age of the Internet ushered in the open subtly change people's way of life, bring huge benefits at the same time, also leads the change in the way the enterprise information management. Students don't have to sit in the classroom can realize remote education; The fans don't have to go to cinema to stay at home to watch online; Passengers even through mobile terminals can electronic ticket.

Under the new situation, people pay more attention to local features on the diet and integration innovation, promotes the change a landmark of the catering industry. However, in the face of the fast food industry increasingly become hot, labor costs, food raw material costs have been rising; catering enterprises cost control is particularly difficult. Past the traditional management mode and the old management methods can not meet the current demand, can't help enterprises to better development. Along with the rapid development of information technology and network technology, if network information platform can be applied to food industry, better able to provide

customers with quality service, and improve the efficiency of enterprise management, so as to dramatically increase the overall efficiency.

Both developed countries and developing countries, are actively trying to e-commerce. But because the O2O concept of time is not too long, dining on O2O e-commerce cases also not many. Although part of the chain restaurant has started from other areas of online to offline marketing model and the brought certain benefits. But most of the small and medium-sized restaurant owner thought still stays on the traditional management mode, combined with their own strength is limited, make them.O2O is a form of electronic commerce, also called Online To Offline, that is, Online or Offline is Online To Offline, mainly through Online operation guide line consumption. Class chain catering enterprises have more joint O2O, is determined by its own factors. These merchants products cannot express can only be offline for consumption. Orders through online and offline experiences and convenient method to achieve sales, the most important thing is that price discount can attract more consumers.

2 O2O model introductions

O2O introduced in this paper is a form of electronic commerce, also called Online to Offline, it mainly through Online Offline operation consumption. Different users, through free online stores open, the various business information: the commodity information, price information and other content is presented to consumers, make consumers can according to their hobby to choose goods. In this way for the sale of goods, not only can meet the different needs of customers, at the same time also can provide users with a different kind of consumption experience, and can greatly reduce consumers to shop.

With the improving of the O2O value, all kinds of sales industry has gradually realized the O2O unlimited business opportunities brought by the marketing model, for catering enterprises are no exception.O2O mode in the catering industry characteristics with careful and thoughtful service, praised by the great majority of users, and the online purchase, offline consumption way, also meet the personalized needs of many users. The emergence of O2O mode to the traditional marketing has

brought great impact. Users can download the Web App attached or code scanning products, understand the relevant information at the same time, choose and buy their favorite products.O2O mode are by the attempt stage, the beginning of the development to the present preliminary mature stage. As O2O further application in food industry, food industry information reform is also the trend of The Times. Catering market competition at present, the catering enterprises should accord to the actual operation and development, adapt to the trend of The Times, and make appropriate adjustments.

3 The analysis of system requirements

In terms of the development of this situation, most large and medium-sized enterprises have already entered the era of information management. For food and beverage industry, a single store sales form already can't meet the demand of the user's catering, how to use computer technology and Internet platforms to dig more value, O2O can be reference model. So you need to research a set of information management system based on O2O activation home market operation ability. According to the characteristics of the restaurant chain enterprise development, as well as the general customers the demand for catering enterprises, in the food system to a detailed analysis of the following function.

3.1 Headquarters management function requirement analysis

Due to the chain catering enterprises, will continue to have the appearance of the joining trader, headquarters required data management under pressure is more and more big, in order to solve this problem, headquarters management system needs to be researched, under the function also need to maintain basic data respectively, and food sales management and member management functions were analyzed.

3.2 Material management function requirement analysis

For catering enterprises, the quality of the material is the important guarantee of catering enterprises can be successful development, home food catering enterprises have been adhering to the chosen materials, the use of good ideas. In order to deepen the thoughts, in the system also need to analyze material management functions. Also need respectively under the function of centralized purchasing management, inventory

management center, the central kitchen management function and the logistics distribution management function is analyzed.

3.3 Store management function requirement analysis

Stores is referring to the chain in the enterprise each business entity, good management and development of the stores is the guarantee of the whole chain enterprise's normal development, so need to store management function in the system a detailed analysis and research. Under the function separately to dinner business management functions, fast food business management function, the floor alone management function and a detailed analysis of the kitchen job management function.

3.4 Online reservation requirements analysis

The development trend of restaurant industry will gradually adopt O2O mode, the so-called O2O mode will be offline business opportunities together with the Internet, the Internet become offline trading desk. This offline service can come up with lines, assures the consumer through line up screening services, trading intention gradually achieve online settlement, good prospect. This pattern is the most important features are: promotion effect can be checked, can track every transaction. In order management function of online reservation, WeChat centre, catering a detailed analysis of background management function.

4 The design of system architecture

Based on the chain restaurant O2O system is by the headquarters management module, material management module, the store business management module, order management module. This system is divided into the headquarters management Gnomon piece, material management module, business management module, order management module. Headquarters management capabilities is the central part of the whole system, in the process of the whole chain management played a irreplaceable role, mainly including basic data maintenance, promotion management, member management. Materials management functions are mainly centralized purchasing management, inventory management center, the central kitchen management, logistics, etc.Stores management functions mainly include dinner, fast food business management business management, floor alone, kitchen operation management, etc.,

to help enterprises improve the quality of service. Order management module includes online reservation, WeChat order a meal, and catering background management, etc.

Headquarters management is based on O2O home food center part of the chain catering system is the foundation of the whole system, according to the third chapter on the analysis of system requirements, the headquarters management module can be divided into basic data maintenance module, food promotion management module and member management module.

User login system into the headquarters management module, select food sales management module, the food promotion in the module, to the promotion of dishes adds, modify, delete, and query operations. Headquarters. JSP is food promotion management main page, the administrator user changes about food promotion will be operated on the page Info bequest is food promotion management functions in the control class, for all the operation of the food promotions after the class. The database is the database system, including the user table All stored in the system of all food sales promotion information.

And material management module according to the former in the face of system requirements analysis is divided into center inventory management, centralized purchasing management, logistics distribution, the central kitchen management, etc. User for all users, including user management Purchase. JSP is the main page, centralized purchasing management module in the action class all operation method in the centralized purchasing management module, user trigger corresponding events via a button on the page calls the appropriate method. Database is the database system, which stores the system in all species associated with purchasing, personnel, amount of detailed information, such as purchasing information audit changes will automatically modify the centralized purchasing information in a table in the database. Logo Botton Click method is landing, Confirm is to determine the method of data transmission can be to the class for processing. Purchasing information audit changes will automatically modify the centralized purchasing information in a table in the database. Logo Button Click method is landing, Confirm is to determine the method of data transmission can be to the class for processing.

Executives can Purchase. The JSP page for the newly created in the purchasing information for review and Confirm method will need to review the Purchase information and audit results to the action () class, the action will be submitted according to the management of information for data processing, and modify the purchasing information in the database, the database will review all purchasing list is returned to the purchasing page, and prompt management audit success. Review successful purchasing information system will automatically call the Send method, purchasing information will be sent to the notice class, the class will purchase information to the default way of system messages Send to relevant personnel.

译文

餐饮O2O系统信息化设计

Prakash L

摘要

饮食是一个永恒的话题，人们对于美食的追求没有止境，餐饮业是增长速度最快的行业之一，不仅得益于餐饮形式的多样化，另一方面是因为餐饮企业开始重视对自身特点的发掘，特色餐饮和连锁经营正成为未来餐饮企业发展的一个重要趋势。

关键词：O2O，团购网站，电子商务，餐饮

1 引言

互联网时代大幕的拉开潜移默化地改变人们的生活方式，带来巨大实惠的同时，也引领着企业信息化管理方式的变革。学生不必坐在教室就可以实现远程教育；影迷不用去影院呆在家里就能在线观看；乘客甚至通过移动终端就可以电子购票。

新形势下人们在饮食方式上更加注重本土特色和融合创新，促使餐饮业的一次划时代意义的变革。然而，面对快餐行业日渐趋热，人力成本、食品的原材料成本也在不断的上涨，餐饮企业的成本控制变得尤为困难。以往的传统经营模式和陈旧的管理方法已不能满足当前需求，不能帮助企业更好的发展。随着信息技术和网络技术快速发展，如果能将网络信息化平台运用到餐饮行业当中，可以更好的为顾客提供优质的服务，并且提高企业管理效率，从而大幅度地增加整体效

益。

不论是发达国家还是发展中国家，都在积极的尝试电子商务。但是由于O2O 概念产生的时间不是太长，关于O2O的餐饮电子商务的用例还不是很多。虽然一部分连锁餐饮已经开始从其他领域借鉴这种线上到线下一体的营销模式，带来了一定效益。但大多数中小餐馆老板思想还停留在传统的经营思维模式上，加之自身实力有限，使他们望而却步。O2O 是电子商务的一种形式，也叫做Online To Offline，即在线离线或者是线上到线下，主要是通过线上操作引导线下消费。连锁类的餐饮企业之所以比较贴合O2O，是由自身的因素决定的。这些商户的产品无法快递，只能线下进行消费。通过线上下单、线下体验的便捷方法实现销售，最重要的是价格上的优惠可以吸引更多的消费者。

2 O2O 模式简介

本文介绍的O2O 是电子商务的一种形式，也叫做Online To Offline，其主要是通过线上操作线下消费。不同用户，通过免费网店的开启，把各个商家的信息：即商品信息、价格信息等内容呈现给广大消费者，使消费者能够根据其爱好对商品进行选择。通过这种方式进行商品的销售，不但可以满足消费者的不同需求，同时还能够为用户提供一种不同的消费体验，并且在很大程度可以减少消费者到店的时间。

随着O2O 价值的不断提升，各类销售行业都逐渐意识到O2O 为主的营销模式所带来的无限商机，对于餐饮企业来说也不例外。在餐饮行业中O2O 模式以细心周到的服务特点，受到广大用户的好评，并且其线上购买，线下消费的方式，也满足了许多用户的个性化需求。O2O 模式的出现，还给传统的营销方式带来了很大的冲击。用户可以通过下载Web App 扫描产品附带的二维码，了解相关信息的同时，挑选及购买自己喜欢的商品。目前O2O 模式已经由刚开始的尝试阶段，发展到现在的初步成熟阶段。随着O2O 在餐饮行业的进一步应用，餐饮行业的信息化改革也是大势所趋。目前餐饮市场的竞争日趋激烈，各个餐饮企业应根据实际经营及发展情况，顺应时代潮流，做出适当调整。

3 系统需求分析（完整译文请到百度文库）

就目前的发展形势而言，多数大中型企业已率先步入了信息化管理时代。对于餐饮行业来说，单一的门店销售形式已经不能够满足用户的餐饮需求，如何借