2014《商务英语口语》练习题

《商务英语口语》练习题及评分标准

Mini-Presentation

Topic1: What have you learned from Business Spoken English Course?

Prompts for your reference:

1.Your understanding about Business English---What is Business English

1)Business English is specially used in business activities, which is basically

divided in two parts: Social Business English and Common Business

English.

2).The importance of learning this course

3).The differences between Business English and Daily Used English based on

business background, etiquettes, professional words and expressions,)

2.What have you achieved from learning Business English according to your

real

Situation(you are supposed to give some real examples).

Tpoic2. Talking about the etiquettes of telephone communication

Promptings:

1.Pay attention to 4 points:

When, where, who and what.

2.Principles for telephone:

1）clear: 清晰原则

purpose, voice, pronunciation and language;

2）attitude:友好礼貌原则

friendly, serious, active and respectful

3）repeat-important information(time, place number, person)

4） polite-language and smile

5）professional-telephone image专业化原则

6) effective:效率原则

prepare well before your call

Topic3: My College Life

Summarize your college life briefly according to your own situation.

Topic4: Self introduction for job interview

Attention:

You must find a job position which you are interested and applying for, then give your self introduction accordingly.

Prompts(for your reference):

1.Express your job objective show your interest in the job position.

e.g. I’m interested in the position of a salesman.

I would like to apply for the position of (like) a salesman.

2.Your self introduction according to the job responsibilities and requirements

( I think/ I’m confident that my educational background and experience

qualified for the job)

1) Your present situation (who are you)

My name is, and age

I will graduate from Neusoft Institute of Information with a bachelor degree.

2) Your past experience (what did you do)

A. educational background

I was studying in department of the Information Technology and Business

Management. My major is E-Commerce. (say some main courses you have

learnt)and my minor is Computer Science.),

B. honors and rewards you have got

C. working experience and internship

D. social activities, like love campaign , volunteer campaign and commonweal,

etc.

3)Your future expectation (what do you want to )

eg.: To get some experience in business.

To learn more about business related knowledge. and skills

To realize you own personal value

4)your competitive advantages for the job position (what can you do for the company)

A.your understanding about the position you are applying for

B.your skills

(such as English speaking / Computer)

C.Your ability

(such as ability of organization, team working, etc.)

D. Your characters ( warm-hearted, outgoing, diligence, adaptable, hard-working,

etc.)

E. your professional certificates: like E-business specialist ,etc.

Closing sentence like: I would appreciate your consideration about me.

I would looking forward to your good news.

Topic 5 My first experience of part-time job

According to your own situation.

Topic6：About the Process of International Trade

1)What is International Trade

International trade is the exchange of goods and services across international boundaries or territories.

2) International trade basically has 4 process:

Preparation before business

Research (market / customer/ product)

Establish business relations

Business Negotiation

Inquiry / offer / counter offer / acceptance

Contract Signing

cost calculating

contract making and signing

Contract Performance

L/C / goods/ shipment/ payment

Topic 7: About Self –Condidence

What is self confidence?

Why self confidence is very important?

How do you think about self- confidence？

How to be self confident?

Topic 8: Try to promote your product

Prompts for your reference

Try to let customers know much about your products and persuade them to

choose your products successfully( you are supposed to give a real example):

1) The name and features of the product

2) The function of the product..

3) The size, shape of the product .

4) The price, superiorities of the product.

5) The guaranteed period.

6) The after sales service of the product.

7) The sales position, reputation of the product.

8) Some other selling points or information about the product.

9) The advantages of the products compare with the other products.

10)The benefits the product can bring to the customers, etc.

Topic9: Brief on Business Negotiation

Promptings: (提示参考)

1. Business Negotiation is a crucial step in the process of International Trade

1). International Trade process is including Preparation before business; Business

Negotiation; Contract signing and Contract performance.

2) The process of business negotiation basically has 4 steps: they are inquiry,

Offer(quotation), counter offer and acceptance.

3) The contents of Business Negotiation are price- centered trade terms and

conditions. Such as : terms of quality, quantity, size, price, package, delivery, payment, insurance, and so on.

4) Business Negotiation on price terms is the most important(why).

5）The most important negotiation principle is to get mutual benefit and reach

A “Double Win”.

Topic10 How to grasp an opportunity?

Prompts for your reference:

A saying says: “An opportunity just prefers those who are well prepared” No matter what are we going to do in the future, a good preparation is very important to grasp a good chance. A good preparations basically including the following points:

Basic Knowledge

No matter what position are you going to take, to grasp a good chance , you must learn enough basic knowledge regarding the position you are interested in. For instance, if you want to be a salesman, you should know some basic knowledge like : Marketing , E-business, Business

English as well as international trade, etc.

Some Skills and Abilities

Almost every company requires such skills as writing , speaking, reading, listening computer skills ,etc., those are the basic skills an employee should have.

Besides, an employee should have your own competitive advantages or special abilities to be superior to the others, so that to stand up the competition. Such as :Ability

of organization, team working; self learning, Good communication and presentation s kills , leading ,decision making, executing , researching, reasoning, creating ,persuading ,etc.

Good Personalities

Outgoing, easygoing, diligent, ambitious, self-confident, optimistic, warm-hearted, energetic, patient, careful, supportive. Self-management, hard-working, independent and able to deal with pressure. etc.

Experiences

Most of the enterprises prefer employee to have working experience, including all relative

activities except your academic courses. Like activities inside or outside school, part time job,

internship , or some practical classes, etc.

An Active Attitude and Sense of Responsibility

No matter what job we are going to do, having an active attitude and a sense of responsibility to the work is crucial. By doing this , we can learn anything we didn’t know

we can overcome any difficulties we meet , so we can do any kind of jobs well. Conclusion: (according to your own ideas)

Tpoic 11: My Career Plan after graduation

State briefly on your Career Plan after graduation

1.What is your dream?

2.Why do you have this dream?

3. How to realize your dream ?

Topic12 : Talk about the Importance of Telephone Communication

Prompts for your reference:

1. Information is very important for business activities.

As we are living in a information society, Information is very important for business activities.

2. The function of Telephone Communication

Telephone Communication is fast information transferring, with low cost, and good efficiency. Businessman using telephone to exchange information, to communicate, to exchange information and ideas , to keep good relationship, to discuss business plans, to solve business problems, to arrange business visiting, such as reserve hotel, to book an air ticket ,etc.

3. We should master the following basic Telephone Communication Skills

such as:

Asking for a telephone number

Call to find someone , but the line is engaged.

Call to speak someone, but he(she) is out

To leave a massage

Call to express your business ideas.

To inform some thing

To make an appointment

To discuss a plan

Topic13: What are the advantages and disadvantages of an e-ticket?

Promptings: (提示参考)

1) What is an e-ticket?

2) The advantages to use an e-ticket Compare with the traditional paper ticket

3) The disadvantages to use an e-ticket Compare with the traditional paper ticket Topic14 How do you understand the “market oriented “concept for Job Hunting?

Prompts for your reference:

1.Looking for a job is a process of self-marketing.

2.According to Marketing theory, “market-oriented” means to promote products

according to the market requirements.

3.For Job hunting, we are the products, and the market requirement is the job

related company, and the job requirements.

4.We should study the company and the job requirements well before we decide to

apply for the job, then we could promote ourselves accordingly and effectively.

Topic 15: Why more and more people prefer to dine out?

Prompts:

1)For saving time

In our competitive world, due to the fast speed of our life, more people prefer to

dine out in order to save time.

2)For interpersonal sociality

Sociality is very important for our work and our life. Such as to make friends, to

exchange information, to share our feelings and ideas, to have some amusement

activities, etc.

3)For enjoying our life

With the improvement of our life quality, more and more people like to dine out,

to enjoy a new life style, a special taste and wonderful environment.

4)For business purpose

Especially for businessman, to have a dinner in a restaurant becomes a very

important business activity. Except saving time, socialize with people, and

enjoying our life, businessman prefer to dine out for business purpose. They used

to find a comfortable place to entertain their customers, to make better

understanding about each other, to discuss business matters.

We can find that by business dinner, businessman keep a good relations with

customers, signed a lot of business contracts, solved many business problems,

reached lots of business agreement, etc., So Business dinner has been made a great contribution to the success of business

So that’s why more and more people prefer to dine out.

Tpoic16. How do you think about the advantage and disadvantage of using laptop computer?

Promptings: (提示参考)

1）IT’s important and necessary for the students from IT school to use laptops

2）But some of the students could not resist the allure and charm of something on the net( like : computer games , Movies , TV shows, etc.) , which brought negative influence on them.

3）What is a proper why to make full use of laptop?

4）

Topic17: What is your Selling Point When looking for a job?

1.What is “Selling Point”

It can be your Knowledge. Ability, Attitude or your Character, which could bring values or benefit to the company.

2.State your Selling Points which could draw the companies’ attention, and would like to

accept you.

Topic 18 What are the key information we should care about a Job Wanted AD?

Promptings: (提示参考)

1. Job related company (nature ,history, line of business, main product, managing

philosophy , and so on)

2. Job related basic information (job title, in which department , who is the direct

supervisor, part time or full time job? Need to take business trip or not? etc.?)

3. Job related key Requirements:

Functions of the job

The required Qualification , Responsibilities, Knowledge and Skills, Experience and Ability, Characters ,and so on.

4. Career prospective

Training or further study opportunity

Promotion opportunity

Topic19: Attitude is everything

Attitude forms our habits

Habits make our characters

Characters decide our fate

Topic20 . What do you think about “ The relation between internship and study in classroom”

谈谈你如何看待实习与课堂学习的关系

Promptings: (提示参考)

1、The importance of finishing school study完成学业的重要性

2、The necessity of internship实习的必要性

3、How to deal with the relationship between study and internship

如何处理两者之间的关系

Attention:

You are requested to give a Introduction of your Subject (put forward your Subject or your Main Idea) then you should state your Main Points of View to support your Subject (with some ideas and examples ),finally you should make up Conclusion of your speech.

考试要求及评分方法：

内容：

综合口语测试，得分点：

1.主题陈述1分钟；

2.语音语调基本正确；

3.语法基本正确；

4.阐述主体切题、深入、完整、有逻辑性

5.回答问题：准确、深入、完整、逻辑性。

形式：个人观点陈述与现场问答结合（模拟剑桥商务英语口语考试题）

共计20道考题，学生现场抽签确定所选考题，然后围绕主题进行述（1分钟），再回答老师提问（每人被问2个问题，每人共计2-3分钟时间）。

记分方法：（满分共计100分,占总成绩的50%））

（A级/90-100分）：个人演讲1分钟或1分钟以上者；

回答问题比较流利；

语音语调基本正确；

思路比较清晰，意思表达比较完整、准确；

商务专业语言比较流利，错误较少；

能结合所学商务知识背景、灵活运用专业术语发挥创意。

（B级/80-89分）个人演讲1分钟或1分钟以上者；

回答问题基本流利；

语音语调无明显错误；

思路基本清晰，意思表达基本完整、准确；

商务专业语言比较流利，无大错误；

（C级/70-79分）个人演讲基本达1分钟者；

回答问题虽然不太流利，但能够基本正确回答出来；

语音语调无明显错误；

思路不太清晰，但意思基本表达出来；

商务专业英语不太流利，无大错误；

（D级60-69分）个人演讲少于1分钟者；

回答问题虽然不流利，但能够基本回答出来；

语音语调有少量错误；

思路不太清晰，基本意思表达一般；

商务专业英语不太流利，出现较大错误；

（D级59分以下）：不及格。低于D级标准，酌情给分。

随堂考试时间：电商应用1班2014年12月29日、30日

电商应用2班2014年12月25日、30日