亚马逊常见问题邮件回复

亚马逊常见问题邮件回复
亚马逊常见问题邮件回复

1、客户订购多种产品,卖家发邮件确认产品订单

Dear buyer,

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?

If nothing is wrong, we will ship them asap.

Best Regards

Seller’s name

译文:亲爱的顾客,非常感谢您对我们的大力支持!我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单,现在我们先帮您确认指南针的数量,您是否订购10个指南针?

如果没什么问题,我们会尽快发货。

2、客户因订购的商品大小不合适导致退货

Dear buyer,

Thank you so much for your great support on us.

So sorry for the inconvenience that the swimming suit did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

Best Regards

Seller’s name

译文:亲爱的顾客,非常感谢您对我们的大力支持!很抱歉,因为这件泳衣不适合您,给您带来不便。这件泳衣可以送给别人作为礼物吗?或者我们这边退部分货款作为补偿?

只是建议,如果您坚持要退货,我们会跟进下一步。

我们等待您的回信。

3、卖家发错地址

Dear buyer,

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best Regards

Seller’s name

译文:亲爱的顾客,非常感谢您对我们的大力支持!我们犯了很大的失误。很抱歉,不知您是否还需要这个产品。如果需要,我们会立刻重新发货;如果不需要,我们会全额退款。我们等待您的回复,并希望获得您的理解。

4、卖家发货到达时间

Dear buyer,

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best Regards

Seller’s name

译文:亲爱的顾客,非常感谢您对我们的大力支持!一般情况下,7-12天内您便会收到货

物。如有问题,请随时联系我们,我们会尽快将货物送达。

5、卖家发货后,要求客户写反馈

Dear buyer,

Thank you very much for your order!

We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your feedback.

Have a nice day!

Best Regards

Seller’s name

译文:亲爱的顾客,非常感谢您的订单!货物已发出,您将会很快收到。希望您会喜欢!我们期待您的反馈!祝您今天愉快!

6、买家已经下单,货已经发出去了,但在网上没有查到物流信息,买家发邮件来查询这件货的情况,回复买家的邮件模板。

Dear customer,

Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

7、亚马逊的商品被跟卖,发警告信的邮件模板。

Hello,

We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.

Please send the confirmation to us after you remove the product as issued from your listing.

If you do not comply with these demands, we will have no notice but to claim with https://www.360docs.net/doc/f214714744.html, seller performance department, which will seriously impact your Amazon selling privileges.

Please handle and reply us as soon as possible, otherwise we will complaints and amazon.

8、客户询问货物的tracking number或者有没有发货,给客户的回信邮件模板

Dear Customer,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

9、买家以不想要为由要求退货,卖家接受退款请求,给买家回信的邮件模板

Dear —

Thank you for contacting us regarding your inquiry.

Your return request has been approved. You will be receiving a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually.

Also, please make sure that the correct merchandise is being shipped us, (seller’s name). We are a seller by the name of (seller’s name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will also ask you for the shipping cost incurred.

We appreciate your cooperation.

Best regards

10、买家没有收到货,发邮件询问情况,回复邮件的模板。

Dear customer,

Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).

International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We

will keep tracking for you, any news we will inform you asap.

Your understanding will be highly appreciated.

Best regards

11、亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板

Dear —

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

亚马逊产品大小回复模板

竭诚为您提供优质文档/双击可除亚马逊产品大小回复模板 篇一:亚马逊各类邮件回复 产品被跟卖,发给卖家的警告信模板 hello wenoticedthatyouhovelistedtheseparticularitemwithas inwhicharedifferentfromourproducts.youareagainstama zonspllicysowekindlyrequestthatyoufollowourinstruct ion:https://www.360docs.net/doc/f214714744.html,w ithin24hours,anddonotlistitemsonxxproductpagesinthe future.thisisthelastwarning. ifyoudontcomplywiththesedemands,wellhavenochoicebut https://www.360docs.net/doc/f214714744.html,sellerperform ancedepartment,whichwillseriouslimpactyouamazonperf ormance. xxx 买家下单未付款,发给买家催款邮件

dearx, weappreciatedyourpurchasefromus.however,wenoticedyo uthathaven’ tmadethepaymentyet.thisisafriendlyremindertoyoutoco mpletethepaymenttransactionassoonaspossible.instant paymentsareveryimportant;theearlieryoupay,thesooner youwillgettheitem. ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.wecanh elpyoutoresolvethepaymentproblemsorcanceltheorder.t hanksagain!lookingforwardtohearingfromyousoon. bestRegards, (yourname) 发货后超过5天还未更新物流信息,让买家再等待 dear***, asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticsco mpaniesarerunningatmaximumcapacity. yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.

关于亚马逊日本站开店流程细节详细分解

关于亚马逊日本站开店流程细节详细分解 亚马逊日本站快速开店流程 1:公司及产品信息的提交和审查; 特殊品类审核及认证提交。 (如有该类产品,请提交相关资料;如无直接2) 2:发送注册链接到卖家准备好的日本站专用邮箱。 公司信息无误;特殊品类和认证无误;产品信息表日语无误后。 (卖家需注册专用邮箱,并告知招商经理) 3:卖家24小时内注册完毕,第一时间邮件告诉招商经理。 招商经理会将账户转交给上线经理,帮助账户上线。 4:卖家要密切关注注册邮箱,查看上线经理对上传产品的意见, 不符合上线经理要求的要重新修改,争取最快时间上线。 注册时需要填写的信息 1.电子邮箱 2.信用卡信息(需要Visa,Master,JCB等国际品牌) 3.银行账户(公司/个人名义都可以)用来到期结款,暂时可以不填写。 现阶段我们还没有与中国大陆地区的银行合作,所以您的账户必须在以下任何一个国家。美国,日本,加拿大,香港,英国,其他欧盟加盟国,澳大利亚,印度,新西兰 4.公司信息(公司名称,所在地址,电话号码) 5.注册过程中可以通话的电话号码(用来验证是否是本人) 亚马逊日本站快速开店资料准备包 1:公司及产品信息的提交和审查; 特殊品类审核及认证提交。 (如有该类产品,请提交相关资料;如无直接2) 2:发送注册链接到卖家准备好的日本站专用邮箱。 公司信息无误;特殊品类和认证无误;产品信息表日语无误后。

(卖家需注册专用邮箱,并告知招商经理) 3:卖家24小时内注册完毕,第一时间邮件告诉招商经理。 招商经理会将账户转交给上线经理,帮助账户上线。 4:卖家要密切关注注册邮箱,查看上线经理对上传产品的意见,不符合上线经理要求的要重新修改,争取最快时间上线。 STEP1:请填写以下信息 (丰富的填写有助于对您资质的评定,请务必填写,实在没有填无) 1 贵公司营业执照电子版 2 贵公司名称(完整名): 3 贵公司官方网站: 4 销售中的亚马逊站点链接(全部): 5 负责人姓名: 6 电话号码: 7 商品Category(请务必填写所有你要销售的品类,便于帮你开通销售权限): 8 Total SKU Count: 9 Parent SKU Count: 10 您的商品是否有UPC/EAN/JAN: 11 预定开始日期: 12 是否使用亚马逊物(FBA): 13 预计年销售额: 14 是否是Brand Owner: 15 Brand Name: STEP2: (1)如果您销售的为以下类别商品: 1. 个护健康 2.食品 3.美妆 4.宠物

日本亚马逊申诉

港宜商务-专业办亚马逊申述服务商https://www.360docs.net/doc/f214714744.html, 亚马逊申述 亚马逊销售权被移除,是指亚马逊店铺被亚马逊封店禁止销售产品。造成封号的原因有很多种,接下来为您详细的介绍一下封店原因: 亚马逊封号原因: 1.客户的投诉率高(超过3个投诉必封,情节比较严重1个投诉必封) 2.上传的美国商标是假的。 3.上传的UPC条形码是假的不真实。 4.长期收了款,不发货的会封店。 5.选择的产品质量很差 6.在线率低,客户咨询无人服务。 7、商标侵权、跟卖被投诉。 8、店铺关联被封。 我们是亚马逊官方合作伙伴,国内最好的亚马逊海外开店服务商,您只要在百度搜索亚马逊开店,我们公司的信息都排在前列。港宜商务是专业亚马逊开店代理商,在国内最早开展亚马逊业务,而且是最成功的。您随便在百度上搜索亚马逊海外开店,就能看到我们的信息。我们有亚马逊专业技术团队,分析封店原因如何才能申诉回 来,帮注册客户进行书写申诉申请书。 您需要把封号的原因提供给我公司(亚马逊官方下发的封号邮件),我公司有专业人士分析研究封号原因,确定是否可以重新申诉回来。一旦确定可以申诉,客户需要把封店问题提供给我公司,我公司专业人士会帮您解决掉。 账号申诉一般有五个步骤: 1)查看Amazon发给您的邮件通知来知道具体被移除销售权的原因。是否是账号表现问题还是违反Amazon政策问题。 2)查看自己账号表现,客户评价找出自己具体的账号表现情况。或者查看产品是否违反了Amazon销售政策。 3)建立一个行动方案,列出具体步骤。详细准确给Amazon讲我们之后的计划。 A:说明您已经清楚的知道您的问题来自于您的销售过程或您的商品选择问题。 B:详细说明您将在实际操作过程中如何解决这些问题。

亚马逊回信邮件模板

亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 亚马逊卖家发错地址邮件模板 Dear --- Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear---- Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear---- Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards

亚马逊日本站邮件回复

亚马逊日本站邮件回复 Revised by Petrel at 2021

尊敬的亚马逊: 您好! 非常感谢您的回复,并向我们的店铺提出真诚的建议。 针对您提出的问题,我们将从以下几个方面来改善: 关于招聘: 1.我们已经在国内各大招聘网站上发布了招聘信息 2.安排专职人员进行电话预约,面试 3.在之前确保日语运营人员可以到位 关于公司培训: 1、培训员工熟悉产品,更好的了解客户的需求,解决客户的疑问 2、培训员工熟悉亚马逊后台基本操作按钮,及时处理店铺订单 3、培训员工了解亚马逊平台政策,不违规操作平台 4、培训员工售后服务,提高对客户的保障 5、培训员工外语,找专业老师进行授课 关于外语培训: 1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达 2.培训员工学习产品相关语言的书写及表达 通过已上几个方面的改善,我们相信这次我们一定可以经营好我们的店铺,并保证不会再有类似的问题出现。 尊敬的亚马逊,请相信我们的诚意,我们期待您的回复。 最好的祝福。 アマゾンアカウントスペシャリスト様 いつもお世话になっております。 ご返事とご助言、诚にありがとうございます。 ご指摘された问题に関しては、次のように改善させていただきます。 1、人材募集 ア、地元の大学の日本语科の卒业生を募集しているほか、中国の各求人サイトを利用して、日本语人材の募集をしています。 イ、弊社の人事担当者は现在は一生悬命応募者の予约と面接を行っています。 ウ、7月15日に募集が完了し、7月15日までに日本语の対応が良く出来るスタッフが着任する予定です。 2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。」

亚马逊日本站邮件回复

亚马逊日本站邮件回复Last revision on 21 December 2020

尊敬的亚马逊:您好! 非常感谢您的回复,并向我们的店铺提出真诚的建议。 针对您提出的问题,我们将从以下几个方面来改善: 关于招聘: 1.我们已经在国内各大招聘网站上发布了招聘信息 2.安排专职人员进行电话预约,面试 3.在之前确保日语运营人员可以到位 关于公司培训: 1、培训员工熟悉产品,更好的了解客户的需求,解决客户的疑问 2、培训员工熟悉亚马逊后台基本操作按钮,及时处理店铺订单 3、培训员工了解亚马逊平台政策,不违规操作平台 4、培训员工售后服务,提高对客户的保障 5、培训员工外语,找专业老师进行授课 关于外语培训: 1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达 2.培训员工学习产品相关语言的书写及表达 通过已上几个方面的改善,我们相信这次我们一定可以经营好我们的店铺,并保证不会再有类似的问题出现。 尊敬的亚马逊,请相信我们的诚意,我们期待您的回复。 最好的祝福。 アマゾンアカウントスペシャリスト様 いつもお世话になっております。

ご返事とご助言、诚にありがとうございます。 ご指摘された问题に関しては、次のように改善させていただきます。 1、人材募集 ア、地元の大学の日本语科の卒业生を募集しているほか、中国の各求人サイトを利用して、日本语人材の募集をしています。イ、弊社の人事担当者は现在は一生悬命応募者の予约と面接を行っています。 ウ、7月15日に募集が完了し、7月15日までに日本语の対応が良く出来るスタッフが着任する予定です。 2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。」 ア、アマゾンの政策とルールを真面目に勉强と理解をし、ルール违反を防ぐこと。 イ、アマゾンアカウントの操作画面とボタンを知り、速やかで、満足度が高い顾客対応を行うこと。 ウ、弊社の商品を知り、顾客のニーズと要求を十分に理解の上、质のいいアフターサービスを提供すること。 3、日本向きの関系者の日本语讲座 地元の南阳理工学院の日本语科の教师を顾问として招き、日本向きの関系者たちに一周间の日本语讲座を行う予定です。、具体的な期间と内容次のように: ア、7月17日日本の概况 イ、7月18日现代日本の社会と文化 ウ、7月19日日本の小売业と商取引习惯 エ、7月20日日本语の尊敬语とタブー言叶 オ、7月21日日本语のビジネス文书とメールの书き方 今回のような问题が二度と起こらないようと覚悟して、弊社は上记の改善策を実施し、今後お客様に质の良いサービスと商品が提供できると信じてております。 ご返事を期待しております。どうぞよろしくお愿い致します。

亚马逊英文客服回复

亚马逊邮件必须在24小时内回复,否则会有可能被投诉,最终导致封号。每天需要登陆店铺页面,看是否有邮件需要回复,各个账号之间为了防止关联,每个电脑只能登陆对应的账号,不能在同一台电脑上同时登陆两个账号,这样会被亚马逊检测到违反相关的规定 售前邮件注意事项: 1.客户询问产品的价格,产品的相关信息,以及我们的最近的优惠活动,我们需要根据店 铺产品的信息回答。 For example, Customer: I want to know size of the shoes and do you have any promotion activities for the shoes? Please reply to my email. Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish. Recently, we have promotion activities such as 5% discounts if you are the new customer. Once you decide to buy it, please place the order. Thank you for your supporting. 2.产品的上传,整理产品的关键字,以及如何做好站内营销,产品的编辑,以及图片的大 小的处理。 售中工作 首先需要核对订单,看看客户下单的产品是否与我们仓库需要发货的产品一致,防止颜色,数量,型号发错货,其次需要看那些产品最近热销,需要加大投放广告的力度,那些产品需要下架,调整相应产品的价格。管理库存,处理关于投诉A-Z, 以及差评。 售后邮件回复 1.处理售中邮件的模板,我们需要注意的及时解决客户的问题,给予恰当的回复,避免客 户生气给我们投诉,变成A-Z, 以下是遇到各种情况的应对情况。 处理return request 客户想要退货,首先需要确认是否是产品问题,需要客户拍照,如果是产品本身的问题,可以询问客户能否赔付少量金额作为补偿,如果客户不同意,可以增加赔付金额,如果客户还是不同意,那就问客户选择退货重新发产品还是直接退货退款,这个过程中我们需要了解这个产品退货的运费多少,我们是否值得让他退货,退货之后,我们需要首先让客户把退货的快递单号给我们,等到产品退到仓库之后,我们可以根据客户的需要,给予他们退款或者重新发货。 具体模板如下: 让买家拍照片: Dear customer, I have received your email and you said the product has some problem. Sorry to hear about this thing. Could you please take the picture about it and we will contact our warehouse employee about your situation, and then give you a feedback soon. Thank you for your cooperation. 由于产品的质量问题,给买家部门补偿 Dear customer, I apologize for the quality problem of the product due to shipping carrier’s carefulness during the

亚马逊日本站邮件回复

尊敬的亚马逊: 您好! 非常感谢您的回复,并向我们的店铺提出真诚的建议。 针对您提出的问题,我们将从以下几个方面来改善: 关于招聘: 1.我们已经在国内各大招聘网站上发布了招聘信息 2.安排专职人员进行电话预约,面试 3.在7.15之前确保日语运营人员可以到位 关于公司培训: 1、培训员工熟悉产品,更好的了解客户的需求,解决客户的疑问 2、培训员工熟悉亚马逊后台基本操作按钮,及时处理店铺订单 3、培训员工了解亚马逊平台政策,不违规操作平台 4、培训员工售后服务,提高对客户的保障 5、培训员工外语,找专业老师进行授课 关于外语培训: 1.培训员工学习日本的社交礼仪、传统文化、敬语以及禁忌的语言等书写及表达 2.培训员工学习产品相关语言的书写及表达 通过已上几个方面的改善,我们相信这次我们一定可以经营好我们的店铺,并保证不会再有类似的问题出现。 尊敬的亚马逊,请相信我们的诚意,我们期待您的回复。 最好的祝福。 アマゾンアカウントスペシャリスト様 いつもお世話になっております。 ご返事とご助言、誠にありがとうございます。 ご指摘された問題に関しては、次のように改善させていただきます。 1、人材募集 ア、地元の大学の日本語科の卒業生を募集しているほか、中国の各求人サイトを利用して、日本語人材の募集をしています。 イ、弊社の人事担当者は現在は一生懸命応募者の予約と面接を行っています。 ウ、7月15日に募集が完了し、7月15日までに日本語の対応が良く出来るスタッフが着任する予定です。 2、社内教育の内容「弊社のオーナーが自ら新人の教育をします。」 ア、アマゾンの政策とルールを真面目に勉強と理解をし、ルール違反を防ぐこと。

18封最全亚马逊站内信邮件模板

1.亚马逊卖家发货到达时间邮件模板 Dear ___, Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 2. 回复买家询问物流情况的邮件模板 Dear ___, Thanks for your message. Hope you are great. Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated. Best regards 3.先填单,漏发货后,向客人解释的邮件模板 Dear ___, Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem. We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund. Waiting for your reply. Any inconvenience hope your kind understanding. Best regards 4. 产品发货后,客户提出要换货的回信邮件模板 Dear ___, Thanks for contact with us. Sorry to tell you that the item have been dispatched, and we can't change it for you now . We knew you receive it and it is not suitable for you. To express our apologize, we provide few suggestion following by: 1.We will arrange a suitable replacement for you for free 2.We can refund full price for you. Which one do you prefer?

封亚马逊站内信邮件

1.亚马逊卖家发货到达时间邮件模板Dear ___, Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 2. 回复买家询问物流情况的邮件模板 Dear ___, Thanks for your message. Hope you are great. Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated. Best regards 3.先填单,漏发货后,向客人解释的邮件模板 Dear ___, Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem. We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund. Waiting for your reply. Any inconvenience hope your kind understanding. Best regards 4. 产品发货后,客户提出要换货的回信邮件模板 Dear ___, Thanks for contact with us. Sorry to tell you that the item have been dispatched, and we can't change it for you now . We knew you receive it and it is not suitable for you. To express our apologize, we provide few suggestion following by: 1.We will arrange a suitable replacement for you for free 2.We can refund full price for you. Which one do you prefer? Sorry for all inconvenience it led to. Looking forward to your reply. Sincerely, 5. 亚马逊卖家邀feedback的邮件模板 Dear---- Thank you for your purchase! Order id_______________. I am writing to concern whether you have receive your item.

亚马逊订单回信邮件模板大全

亚马逊订单回信邮件模板大全 亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear Thank you so much for your great support on us. We have received your order of “把订单复制进去”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards

亚马逊卖家发错地址邮件模板 Dear Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards

亚马逊日本站注册需要的资料有哪些

海鲨亚马逊论坛:亚马逊卖家交流中心亚马逊日本站注册需要的资料有哪些? 海鲨跨境小编为大家讲解如何申请注册亚马逊日本站账号: 1、公司及产品信息的提交和审查; 特殊品类审核及认证提交。(如有该类产品,请提交相关资料) 2、发送注册链接到卖家准备好的日本站专用邮箱。公司信息无误;特殊品类和认证无误;产品信息表日语无误。(卖家需注册专用邮箱,并告知招商经理) 3、卖家24小时内注册完毕,第一时间邮件告诉招商经理。招商经理会将账户转交给上线经理,帮助账户上线。 4、卖家要密切关注注册邮箱,查看上线经理对上传产品的意见,如果存在不符合上线经理要求的要重新修改,争取最快时间上线。 更多问题可以咨询海鲨跨境的小编哦。如果还没有熟悉的,试试下面这些: 语言问题及工具 很多卖家应该跟小编的情况一样,英语学了十几年也就那样,看到日语好心情瞬间扑街。作为一个有梦想的人,总不能等到把日语学会了再去开日本站,一来时间成本高,二来其实语言在亚马逊运营中并没有那么重要。只要用好工具,都不是问题。

海鲨亚马逊论坛:亚马逊卖家交流中心excite在线翻译、谷歌、百度翻译这几个翻译器,都是很好的工具。个人推荐这个excite在线翻译,相对来讲比较准确。 主要用法是找到同类产品,把它的标题和描述放到翻译器里面,再将翻译结果取其有用的东西。但有些意思仿抄不了,那就同时用几种翻译器,对比一下译出来的内容,然后取其中一个觉得最接近的结果。 物流的基本情况和费用 现在亚马逊日本站FBA转运已经很成熟了,最大的问题在清关上。 1、日本的关税起征点是“美金130 =日币13542”,货物的货值达到了这个点就会产生关税,一般关税收取的是货值的8%-15%。 2、日本海关的严禁程度在全球可以排名的,美国海关15年的关税起征点是200USD,16年是800USD,相信大家发美国FBA 90%是没有产生关税的;而发日本FBA你一定不能“假申报”,“低申报”还有就是“不申报”查到会很严重的!大家申报的时候一样要品名和数量要如实申报,货值不一定要完全真实申报货值的60%-80%还是能过的!!! 3、日本的资料审核是非常严格的,日本海关会逐票按照你发票上门的电话号码打电话过去确认内容,严格拷问和核对。

14种亚马逊英文邮件回信

1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 2、亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 3、亚马逊卖家发错地址邮件模板 Dear --- Thank you so much for your great support on us.

亚马逊日本站考试

亚马逊全球开店日本站点上线测试题【测试版】 您的得分:85 分答对题数:17 题 问卷满分:100 分测试题数:20 题 答案解析 此问卷由单项、多项选择题两种题型组成。请务必留意题目中注明的是(单选题)还是(多选题),按要求答题。 1. 答题时,请务必填写您日本站的注册邮箱,否则成绩将无法与贵司的账号进行匹配。 2. 每天每个账号,最多可以提交5次答卷。提交之后,请仔细阅读答错问题的相关解析,以便正确理 解该知识点的内容。若有多个知识点不了解,请重新参加相关的在线培训,以全面学习、掌握相关知识/技能。 注意:此问卷为亚马逊唯一官方问卷,若将来链接有任何更改,会仅由上线经理或招商经理邮件通知大家,并标注在此问卷页面上。除此以外的任何问卷链接,都为非官方问卷(包括问卷星网站上其他公司或个人创建的问卷),请勿随意在其他问卷上透露注册邮箱等账户信息。另外,亚马逊问卷不会询问卖家账号密码,请不要在任何情况下透露贵司的账户密码。请卖家务必留意! 请正确填写您日本站的注册邮箱,否则成绩将无法与贵司的账号进行匹配[填空题]* 您的回答为: 1. 创建新商品Listing时,以下做法不正确的是()[单选题]*分值:5 您的回答为:在商品名称(item Name/商品名)中添加多个重复关键字/近义词(得分:5) 答案解析: 商品名称(Item Name/商品名)不能有多个重复的关键字或近义词出现、不能过长(具体请参照各品类的style guide line),不要出现过多的产品细节描述。 这些详细信息可以补充在Bullet Point、Description、Search Terms中。 上传新商品时分类不能选错(选错将影响消费者搜索、购物车权限、以及日后促销活动的正常提报等)。

亚马逊各类邮件回复模板

客户订购多种产品,卖家发邮件确认产品订单 Dear buyer, Thank you so much for your great support on us. We have received your order of “XXXXXX”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best Regards Seller’s name 译文:亲爱的顾客,非常感谢您对我们的大力支持!我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单,现在我们先帮您确认指南针的数量,您是否订购10个指南针? 如果没什么问题,我们会尽快发货。 客户因订购的商品大小不合适导致退货 Dear buyer, Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best Regards Seller’s name 译文:亲爱的顾客,非常感谢您对我们的大力支持!很抱歉,因为这件泳衣不适合您,给您带来不便。这件泳衣可以送给别人作为礼物吗?或者我们这边退部分货款作为补偿?

亚马逊日本站FBA头程6大运输方式

亚马逊日本站FBA头程6大运输方式有哪些? 一般FBA头程运输方式有空运,海运和国际快递三种方式,随着国家一带一路政策的提出,现在又有铁路运输等等诸多方式: 1.空运 空运的费用一般都比较昂贵一些,而且有固定的航班时间,发往欧洲大概10天左右会到,为什么空运也这么久呢,因为航运公司可能会需要将散货凑整或者排仓,这在一定程度上会拖延一些时间。而安全性方面则因为航空运输的特性相对会高一些。 2.海运 海运最大的优势就是非常的便宜,这就使得发海运过去的产品利润都非常的高,但是在物流时效上会比较容易受到自然天气等方面的影响,导致运输时间非常的久,比如一般发海运到美国去的话大概要45天左右才能到,到欧洲时间则更久了。 3. 快递 快递作为最快的运输方式,有些只需要一周就能到欧洲,比如UPS红单或者发DHL的话,时效是非常快的,不过价格也根据承运商的不同而不一而足了。在选择快递的时候,我们还要注意的一点是清关的能力,如果清关能力比较弱可能会产生清关方面的麻烦,影响货物入仓。 4.陆运: 随着一带一路政策的提出,我国对跨境电商的扶持力度也越来越大,中欧班列的出现为大家新添了一种选择方式,这一种运输方式的特点在于,我们的货物直接由铁路运输到目的地,当然时效上也略久,费用相对来说也较便宜一些。 5.空加派: 现在又有了空加派的运输方式,也就是说先空运运到当地,接着再由当地快递派送至亚马逊仓库,这种方式时效快,比直发快递又稍微慢一些,但是可以免预约入库。现在市面上的空+派一般是双清包税的,也不需要支付关税预付费用等,大概30元/kg左右。 6.海外仓: 如果您在国外有租赁海外仓,也可以考虑海外仓调拨的方式,您可以先发货到海外仓,这样可以同时做FBA和海外仓,当你有需要的时候就可把海外仓的货调到FBA仓,也不用再清关。

亚马逊常见问题邮件回复

1、客户订购多种产品,卖家发邮件确认产品订单 Dear buyer, Thank you so much for your great support on us. We have received your order of “XXXXXX”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best Regards Seller’s name 译文:亲爱的顾客,非常感谢您对我们的大力支持!我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单,现在我们先帮您确认指南针的数量,您是否订购10个指南针? 如果没什么问题,我们会尽快发货。 2、客户因订购的商品大小不合适导致退货 Dear buyer, Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best Regards Seller’s name

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