民航乘务英语Unit教案
民航乘务英语U n i t教
案
集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）
湖南外国语职业学院教案首页
Period 1-2
ⅠLead-in
Review
1 Translate the words, phrases and sentences below: 1) 航站楼 2) 有效护照
3) 分配位子 4) 问讯处
5) 乘机手续台 6) 护照检查处
7) 安检处 8) 行李认领
9) 健康证明、接种证明和海关申请表
10) 被隔离 11) 外币兑换处
12) 地勤人员 13) 称行李
14) 超重行李 15) 候机室
16) 头等舱/商务舱/经济舱 17) 行李箱
18) 登机 19) 当班地勤人员
20) 国内航线 21) 排队
22) 插队 25) 告诉某人做某事
26) 监视屏幕 27) 检查可疑物品
28) 若某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:
1 Check ______
Check-in desk ① _______
2 Weigh luggage ② _______
③ _______
3 ____________
Passport control
1 to __________.
Security control
2 if they ____ the metal detector ____ to use
hand- held metal _______ .
1 _________
Departure lounge 2 _________
3 _________
1 one hour before departure, ______ .
Boarding 2 show _______ .
3 _______ before boarding the aircraft.
1 Luggage reclaim
① ______
Arrival ② ______
2 Immigration and customs ③ ______
④ ______
⑤ ______
3 ______________.
Ⅱ General Ideas about Unit 2:
Aims：
1 to get some ideas of the categories of airline personnel and each class’s responsibilities, etc.（了解航空工作人员的分类及每类人员
的工作职责；）
2 to learn the key words and expressions.
Teaching’s important points and difficulties(教学重点与难点)：
1 some key words and expressions:
accelerate加速, arm使…处于可用状态, altitude海拔,
pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱, co-pilot / second officer副驾驶, chute滑道, ditching水
上迫降,
domestic国内的, elevator升降舵, eligible符合条件的,
evacuation疏散, exit使离开, fasten系紧, fuselage机身, galley机上厨房, hydraulics液压的, inflate使膨胀, initiative首要的判断力, instruct发出指令, lavatory机上卫生间, prohibit禁止, purser乘务长, release释放, roar吼叫, rudder方向舵,
steer控制…的方向, steward男乘务员, stewardess女乘务员,
stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车,
area controller地区管制, charter flight包机, control column操纵杆,
cross check交叉检查, emergency equipment急救装置, first officer大副,
flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,
gear up收起落架, jump seat乘务员座椅, life vest救生衣,
long haul长途（旅行/ 运输） short haul短途（旅行/ 运输）, main landing gear/ undercarriage主起落架, nose landing
gear前起落架,
on board在飞机上, parking stand停机坪, personality traits
个性特征,
pick up增加, public address system广播系统, pull up
收起,
put… full on把…全部加上, safety demonstration安全演示,
seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟
2 Main roles of cabin attendants
3 Long Sentences
1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
2) In very busy airports, they could be either air controllers, who look after the plane
during landing, or ground controllers, who take over once it has touched down.
在特别繁忙的机场，他们既是飞机着陆时的空中管制员，又是飞机落地后负责接
管飞机的地面管制员。
3) They direct them away from the boarding gate by giving permission to the air tug
drivers to push back the aircraft. Then the Captain can take
control of his aircraft and
taxi along the taxi runway to the end of the main runway in preparation for takeoff.
管制员准许拖车司机将飞机从候机口“推出”。然后，由机长控制飞机，沿滑行
跑道滑至滑行跑道端点位置，准备起飞。
4) In addition, the majority of first class seats can be converted into a bed at the touch
of button, which is very comfortable for an overnight sleeping.
另外，大多数头等舱的座椅，在按下按钮后，可以变成一张舒适的可以供晚间睡觉使用的床。
5) Before boarding, the whole crew attend a pre-flight briefing held by the captain, who reviews the flight schedule and informs them of the weather conditions, special needs passengers, or any other concerns related to the flight.
登机前，全体机组成员参加机长主持的飞行前准备会，机长再次检查飞行计划，向机组成员通告天气情况，有特殊需求的乘客和其它相关事宜。
6) Once the airplane reaches certain altitude, depending on the size of the airplane, the length of the flight and time of the day, the CA’s prepare food and beverages, load the refreshment and trolleys, and serve the passengers with meals or snacks during the flight. 一旦飞机到达一定的高度，根据飞机的机型、当天飞行里程和时间早晚，乘务员准备饮食、装车，然后为顾客服务。
Detailed Study:
ⅢDefinition of Airline Personnel
Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft.
Categories of Airline Personnel
1 Air Traffic Controllers ( ATC’s): They keep air traffic flying safely and efficiently. They help pilots to take off and land
safely and make sure that planes are kept a safe distance from each other.
air traffic controllers
area controllers approach controllers airport
controllers
direct planes in flight and decide when and where guide it to a
safe landing and
give the safest route to each plane should land into a parking stand.
their destinations and guide them into the
most efficient order.
2 Flight Crew
A typical flight crew on board short haul flights or domestic routes, usually consists of the captain ( or the pilot), who is in
command of the aircraft, and a Co—Pilot (or the 1st Officer). On long haul flights or international flights on larger aircraft, there is a third flight crewmember- the flight engineer ( or the 2nd Officer) who is mainly responsible for the mechanical and
electrical side of flight operations such as fuel transfer and hydraulics.
Boeing 747 Passenger Airliner
Fuselage机身 main wing主翼
wing flap襟翼 engine发动机
rudder方向舵 elevator升降舵
nose landing gear前起落架 main landing gear / undercarriage主起落架
flight deck / cockpit驾驶舱 first-class cabin头等舱
economy-class cabin经济舱 galley（船/机上的）厨房
rear galley机尾厨房 lavatory 卫生间
3 Passenger Cabins
From the service point of view, they are divided into3 areas, first class, business class and economy class.
4 Air Cabin Crew
It is a generic term for cabin attendants (CA’s), air stewards, stewardesses, flight attendants or the rather old fashion name, airhostesses.
one purser
Boeing 737 Passenger Airliner
three CA’s
one flight director,
Boeing 757 Passenger Airliner one purser
five CA’s
5 Flight / Cabin Service director’s duty: to oversee the smooth running of the cabin and to assign the cabin attendants with specific jobs for every flight during the pre-flight briefing.
6 Purser’s duty: to manage the cabin attendants and conduct the passenger safety announcements, to handle money taken during the flight and a lot of paperwork.
CA’s work:
1)greet and direct …
2)stow the hand luggage …
3)make sure …
4)advise …
5)check …
6)arm and “c ross-check”…
7)perform and show …
8)strap …
9)serve the passengers with meals or snacks during the flight.
10) handle all emergency situations
7 Main roles of Cabin Attendants
CA’s are expected to play a variety of roles during flight. The fist and most important is to ensure the safety of the passengers at all times, including passenger management, fire-fighting,
aircraft evacuation, ditching, depressurization; provision of first aid is the second major reason for having CA’s on board the aircraft; it is the ability of CA’s to adapt to people from different countries and their culture; CA’s must be able to accept responsibilities.
Ⅳ Ss are asked to read the whole text and then try to answer questions below.
Question 1: Why should a CA check the emergency equipment
Answers to Question 1:
Question 2: What are the main responsibilities of the cabin attendants
Answers to Question 2:
Question 3: What should a CA do in an emergency situation
Answer to Question 3:
Question 4: What does the captain talk about during the pre-flight briefing
Answer to Question 4:
Question 5: How important are the social abilities of a cabin attendant as well as their personality traits
Answer to Question 5:
Period 3-4
Ⅰ Review
1 Translate the words and phrases below:
accelerate加速, arm使…处于可用状态, altitude海拔,
pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱, co-pilot / second officer副驾驶, chute滑道, ditching水
上迫降,
domestic国内的, elevator升降舵, eligible符合条件的,
evacuation疏散, exit使离开, fasten系紧, fuselage机身, galley机上厨房, hydraulics液压的, inflate使膨胀, initiative首要的判断力, instruct发出指令, lavatory机上卫生间, prohibit禁止, purser乘务长, release释放, roar吼叫, rudder方向舵,
steer控制…的方向, steward男乘务员, stewardess女乘务员, stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车,
area controller地区管制, charter flight包机, control column操纵杆,
cross check交叉检查, emergency equipment急救装置, first officer大副,
flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供应, fuel transfer换油,
gear up收起落架, jump seat乘务员座椅, life vest救生衣,
long haul长途（旅行/ 运输） short haul短途（旅行/ 运输）, main landing gear/ undercarriage主起落架, nose landing
gear前起落架,
on board在飞机上, parking stand停机坪, personality traits
个性特征,
pick up增加, public address system广播系统, pull up
收起,
put… full on把…全部加上, safety demonstration安全演示, seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟
Ⅱ Ss are asked to make dialogues between themselves.
1 At a Booking Office
2 At a Training Seminar
3 After the Seminar
4 Attending a Pre-flight Briefing
5 Attending an Unaccompanied Child on the Flight
Ⅲ Group work
In small groups, prepare a role-play based on the following topics: Topics:
1 At the information desk
2 Holding a briefing
3 Attending an unaccompanied child
4 After the training class
5 Checking the emergency equipment
Materials:
Seatbelts life jackets tickets model planes
Ⅳ Make announcements
1 Announcement Prior to Take-off
2 A Welcome Announcement
3 Announcement for Moving Around
4 Announcement for landing
Ⅴ Summary
1 Aims
2 Important points
Ⅵ Supplementary Reading- Flying in a Boeing 747