酒店常用英语词汇

酒店常用英语词汇

Restaurant 餐厅饭馆餐馆

B&B=bed and breakfast 家庭式酒店Boutique hotel 精品酒店

Resort 度假村

King-size 特大号床

Queen-size 大号床

Twin beds 双床房

Single bed 单床房

Double room 双人间

Single room 单人间

Suite 套房

Studio suite 公寓套房

Adjoining room 相邻房

Connecting room 连通房

Executive Floor 行政楼层

Bellboy 行李员

Concierge 礼宾

Receptionist 前台接待

Reception/Front desk 前台

Coach 旅游大巴

Reservation 预订（不是预定）

Doorman 门房门童

Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务

Ground 花园

Tip 小费

Service charge 服务费

Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房

Shuttle bus 班车

Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌

check-out 退房

check-in 登记入住

lobby 大堂

Owner response: 业主回复

Porter门房

Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager 采购部经理

Food & Beverage Manager; Catering Manager 餐饮部经理

Table Hostess餐桌女服务员

Kitchen Hand; Kitchen Help;

Kitchen Worker厨工

Cook; Chef厨师

Head Chef厨师长

Cook炊事员

Assistant Manager大堂副理

Lobby Manager大堂经理

Tourist Guide导游

Sauce Cook调味汁厨师

Restaurant Manager饭店经理

Rooms Division Manager房务部经理Second Chef副厨师长

Second Waiter副领班

Trainee Manager见习经理

Receptionist接待员

Bar Operative酒吧服务员

Hotel Accountant酒店会计

Chief Accountant; Financial Controller酒店主管会计;财务总监

Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管

Chambermaid客房女服务员

Head Waiter ；Captain领班

Floor Attendant楼层服务员

Travel Agent 旅游中介

Doorman门童

Pantryman配餐员

Front Desk Manager前台经理

Front Office Supervisor前台领班

Front Office Manager前厅经理

Assistant Front Office Manager前厅副理Cleaner清洁工

Food Checker食品检验员

Vegetable Cook蔬菜厨师

Materials Manager物料经理

Western-Style Restaurant Manager西餐部经理

Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理

Banquet Manager宴会部经理

Night Manager夜班经理

Hotel Greeter迎宾员

Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理

Resident Manager驻店经理

Front Clerk; Reception Clerk总台接待员room reservation客房预定

客满fully booked

房间种类types of rooms

双人房double room

标准房standard room

双床房twin room

高级房superior room

豪华房deluxe room

商务房executive room 套房suite

普通套房junior room

高级套房senior suite

总统套房Presidential suite 朝南的房间 a room facing south

公寓套房studio room

连通房connecting room 相邻房adjoining room 没有按预定抵店no show

确认信letter of confirmation

服务费service charge 额外费用extra charge

班车shuttle bus

全价full price

折扣价discounted price 标准价rack rate

优惠价special price

免费complimentary rate

特大号床king-size bed

大号床queen-size bed 推迟postpone

空房Vacancy/vacant room

取消cancel/cancellation

更改change

预定book/reserve 自动门automatic door 登记入住check in

结帐check out

一件行李 a piece of baggage/luggage

背包shoulder bag 纸箱cardboard box 手提箱briefcase

汽车行李箱luggage trunk 送行李send up

填写fill out

名牌name tag

夜床服务turn –down service

打扫房间make up

稍稍整理tidy up

洗衣项目laundry items 加快服务express service 核对check

包间private room 菜单menu

套餐set menu

定满了fully booked

租rent

计划表schedule

推举recommend

酒店内设施

adapter 连接器

brief ease 公文包

out of order 坏了

coupon奖券

Food Mall 食品街

Ancient Culture Street古文化街

fire sprinkler 灭火喷淋

coat hanger 大衣架pillow 枕头heating control 加热控制

ice tongs 冰夹chair 椅子

bedside table 床头桌

ceiling light 顶灯

luggage stand 行李架

swimming bag游泳袋

power socket 电源插座

note pad 记事簿

shoe basket鞋篮

ice bucket 冰桶

security latch安全门

dry cleaning docket 干洗单

breakfast menu 早餐菜单

light switch 灯开关

air conditioner vent 空调排风口

pillow case枕套

coffee table 咖啡桌

wall paper 壁纸

hair dryer 吹风机

standing lamp 地灯

valet stand 衣物架

switch 开关

desk chair （与书桌配套的）椅子laundry docket 洗衣单

Do Not Disturb Sign 请勿打扰牌DND sign 请勿打扰牌

chest of drawers 带抽屉的柜厨

sheer curtains 纱窗帘

desk lamp 台灯

television cabinet 电视柜

single bed 单人床double bed 双人床desk书桌

dusting 去尘

toilet brush 马桶刷子

refuse bag 废物袋

mopping 拖地

scrub 檫洗

dustpan and brush 簸箕和刷子

detergent 清洁剂

vacuum cleaner 吸尘器

mop 拖把

shampoo 洗发水

soap 香皂

bath foam 浴液

sewing kit 针线盒

moisturizer 润肤露

shower cap 浴帽

shoehorn鞋拔

shoe shine檫皮鞋

Bedside lamp 床头灯smoke detector 烟感器

wardrobe 衣柜

television guide电视指南

Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌

slippers拖鞋drapes 布帘

ceiling屋顶

Laundry docket 洗衣单

window sill 窗台

shopping bag 购物袋

bookshelf 书架

ground floor (英)底，层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶

night table 床头柜

first floor (英)二楼，(美)一楼

folding screen 屏风

hanger 挂钩

plug 插头

wall plate 壁上挂盘

Chinese painting 国画

elevator, lift 电梯

drawer 抽屉

second floor (英)三楼，(美)二楼

spring 弹簧

cushion 靠垫，垫子

socket 插座，插口

sitting room 起居室

voltage 电压

floor 楼层，地板

carpentry (总称)木器

tea table 茶几

bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶

transformer 变压器

酒店前台用语：

market price 市价

cashiers desk 兑换处

coin 硬币

accounting desk 帐务处

check-out time 退房时间voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处luggage office 行李房

spare (形)多余的

postpone (动)延期

cancel (动)取消

travelers cheque 旅行支票

pay (动)付款

fill (动)填写

administration 管理、经营

note纸币

registration desk 入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表

酒店的种类：Designed hotel 设计酒店

boutique hotel 精品酒店

certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆

B&B: 经济型酒店

resort hotel 度假区酒店

酒店部门：

电脑部E.D.P.

市场营销部sales & Marketing Division

销售部Sales Department

公关部Public Relation Department

预订部Reservation Department

客务部Room Division

前厅部Front Office Department

管家部Housekeeping Department

餐饮部Food & Beverage Department

康乐部Recreation and Entertainment Department

工程部Engineering Department

保安部Security Department

行政部Rear-Service Department

商场部Shopping Arcade

其他：

Oriental Plaza: 东方新天地

Forbidden city:故宫

High-speed wireless internet: 高速无线上网Owner response: 业主回复

Expatriates/ expats:外籍人士/外籍员工

F&B:餐饮

Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶

CTS:中国旅行社

Prepaid cell: 预付型手机

Toiletries: 洗漱用品

Morning call 唤醒服务

room rate 房价

standard rate 标准价

en-suite 套房

family suite 家庭套房

twin room you 带两张单人床的房间double room 带一张双人床的房间advance deposit 定金

reservation 订房间

registration 登记

rate sheets 房价表

tariff 价目表

cancellation 取消预定

imperial suite 皇室套房presidential suite 总统套房

suite deluxe 高级套房

junior suite 简单套房

mini suite 小型套房

honeymoon suite 蜜月套房penthouse suite 楼顶套房

unmade room 未清扫房

on change 待清扫房

valuables 贵重品

porter 行李员

luggage/baggage 行李

registered/checked luggage 托运行李light luggage 轻便行李

baggage elevator 行李电梯baggage receipt 行李收据

trolley 手推车

storage room 行李仓

briefcase 公文包

suit bag 衣服袋

travelling bag 旅行袋

shoulder bag 背包

trunk 大衣箱

suitcase 小提箱

name tag 标有姓名的标签

regular flight 正常航班

non-scheduled flight 非正常航班international flight 国际航班domestic flight 国内航班

flight number 航班号

airport 机场

airline operation 航空业务

alternate airfield 备用机场

landing field 停机坪

international terminal 国际航班候机楼domestic terminal 国内航班候机楼control tower 控制台

jetway 登机道

air-bridge 旅客桥

visitors terrace 迎送平台

concourse 中央大厅loading bridge 候机室至飞机的连接通路airline coach service 汽车服务

shuttle bus 机场内来往班车

1、人力资源部[/B]（Human Resources Department）

总经理General Manager

常务副总经理Deputy General Manager

人力资源开发总监Director of Human Resources

人事部经理Personnel Manager

培训部经理Training Manager

督导部经理Quality Inspector

筹建处Pre-opening office

人事主任Personnel Officer

培训主任Training Officer

办公室文员Order Taker

人力资源及培训部Human Resource

&Training Dept.

总行政办公室Executive Office

行政部Rear-Service Department

董事总经理Managing Director

经济师Economist

驻店经理Resident Manager

总经理行政助理Executive Assistant Manager 总经理秘书Executive Secretary

总经理室Executive Office

副总经理Vice General Manager

总经理助理Assistant to General Manager

总经理秘书Secretary to general Manager

行政秘书Executive Secretary

行政助理Administrative Assistant

机要秘书Secretary

接待文员Clerk

人力资源开发部Human Resources Division 人事部Personnel Department

培训部Training Department

督导部Quality Inspection Department

董事长Director

总经办Executive Office

总经办主任Director of Executive Office

行政干事Executive Affairs

人事培训部总监Human Resources Director 人事助理兼后勤总务Personnel Officer 人

事文员Clerk

培训部主任(人事干事)Training Officer

翻译兼英语教师English Translator& Teacher 员工餐厅主管Staff Canteen Supervisor

员工餐厅领班Staff Canteen Captain

厨师Cook 厨师助理Cook Assistant

员工宿舍领班Staff Dormitory Captain

宿舍管理员Staff Dormitory Keeper

更衣室管理员Staff Lockers Rooms Keeper 车队长Chief Driver 司机Driver 医生Doctor 护士Nurse

2、餐饮部(Food & Beverage Dept.)

餐饮总监F&B Director 餐饮部经理F&B Manager

西餐厅经理Western Restaurant Manager

中餐厅经理Chinese Restaurant Manager

咖啡厅经理Coffee Shop Manager

餐饮部秘书F&B Secretary

领班Captain

迎宾员Hostess 服务员Waiter waitress 传菜Bus Boy Bus Girl Pantry man

行政总厨Executive chef

中厨师长Sous Chef(Chinese Kitchen)

西厨师长Sous Chef(Western Kitchen)

西饼主管Chief Baker

中餐厅Chinese Restaurant

西餐厅Western Restaurant

楼面经理Service Manager

酒水部经理Beverage Manager

营业部经理Sales Manager

高级主管Senior Supervisor

调酒师Bartender 酒吧服务员Barman

咖啡厅主管Coffee Shop Supervisor

高级服务员Senior Waiter &Waitress

咨客Hostess 实习Trainee

助理行政总厨Asst Executive chef

中厨总厨Master Chef Chinese Food

西厨主厨Sous Chef(Western Kitchen)

西饼主厨Chief Baker

点心工Pastry Cook

烧味厨师Grill Chef

厨工Cook Assistant 管事部Steward Department

总管事Chef Steward

主管Steward Supervisor

洗碗工Dishwasher

管事清洁工Cleaner[B][B]

房务部（Room Division ）

房务部Room Division

客房总监Director of Housekeeping

前厅部Front Office Department

前厅部经理Front Office Manager

前厅部副经理Asst . Front Office Manager

大堂副理Assistant Manager

管家部Housekeeping Department

礼宾部经理Chief Concierge

行李员Bellboy

女礼宾员Door Girl

礼宾司Door Man

礼宾主管Chief Concierge

客房部主管Housekeeping Supervisor

接待主管Chief Concierge

接待员Receptionist

宾客关系主任Guest Relation Officer

车队主管Chief Driver

出租车订车员Taxi Service Clerk

行政管家Executive Housekeeper

行政副管家Assistant Executive Housekeeper 客房高级主任Senior Supervisor

商场部Shopping Arcade

楼层主管Floor Supervisor

楼层领班Floor Captain

客房服务员Room Attendant

洗衣房经理Laundry Manager

商场部经理Shop Manage

商场营业员Shop Assistant

房务总监Rooms Division Director

接待处经理Reception Manager

总机主管Operators Supervisor

接待处主管Chief Receptionist

预定部领班Reservation Captain

接待处领班Receptionist Captain

总机领班Operators Captain

礼宾部领班Concierge Captain

接待员Receptionist

预定员Reservationist

管家部经理Executive Housekeeper

管家总管Asst. Executive Housekeeper

楼层高级主管Senior Floor Superviso

r 公卫主管PA Supervisor

洗衣房主管Laundry Supervisor

布草主管Uniforms Supervisor

服务中心领班Service Center Captain

公卫领班PA Captain

水洗领班Laundry Captain

洗衣房领班Dry Clean Captain

干布草领班Uniforms Captain 服务中心文员Service Center Clerk清洁工P.A. 客房服务员Room Attendant 缝纫工Seamstress

熨烫工Presser 洗涤工Washer[B][B]4、财务部（Accounting Department）

财务总监Financial Controller 财务部经理Chief Accountant

计财部Finance and Accounting Division 成本部经理Cost Controller

采购部经理Purchasing Manager

采购部主管Purchasing Officer

电脑部经理EDP Manager

采购部Purchasing Department

电脑部Electronic Data Processing Dept.( E.D.P )

总出纳Chief Cashier

成本部Cost-control Department

收银主管Cashier Officer

查核部经理Auditing Manager

信贷主管Loan Officer

会计部经理Accounting Manager

应付主管Payable Officer

应收主管Receivable Officer

会计主管Accounting Officer

成本主管Cost Control Officer

仓库主管Storeroom Officer

收货主管Receiver Officer

查核主管Auditing Officer 查核员Auditor 收货员Receiver收银员Cashier

信贷员Creditor仓管员Store man

采购员Purchaser 应付员Payable Clerk 会计Accouter

出纳员Teller 工资员Payroll Control 成本员Cost Control

5、市场营销部

市场营销部Sales & Marketing Division

销售部Sales Department

公关部Public Relation Department

预订部Reservation Department

营销部Sales & Marketing Dept

市场营销总监Director of Sales and Marketing

销售部经理Director of Sales

公关经理Public Relations Manager

宴会销售经理Banquet Sales Manager

销售经理Sales Manager

宴会销售主任Banquet Sales Officer

销售主任Sales Officer

高级销售代表Senior Sales Executive

销售代表Sales Executive

公关代表P.R. Representative

客户经理Account Manager

公关部主任Public Relation Supervisor

策划经理Planning Manager

高级客户经理Senior Account Manager

资深美工Senior Artist

美工Artist 销售部联络主任Sales Coordinator

销售中心主任Sales Center Supervisor

销售部副经理Asst. Sales Manager

资深销售中心预订员Sales Center Senior Reservation Clerk

文员Clerk[B][B] 工程部Engineering Department(Engineer Dept.)

工程总监Chief Engineer

工程部经理Engineering Manager

值班工程师Duty Engineer

总工程师General Engineer

高级工程师Senior Engineer

电脑工程师Computer Engineer

电脑部经理EDP Manager

电脑操作员Computer Operator

主管工程师Supervisor Engineer

强电维修高级技工Senior Electrician

锅炉高级技工Senior Boiler man

强电维修技工Electrician 机修技工Machination

木工油漆高级技工Carpenter &painter

电梯高级技工Lift Senior Technical

空调高级技工Air-conditioning Technical

强电值班技工Duty Electrician

电梯技工Lift Man

弱电值班维修技工Duty Electrician[B]

安全部（Security Dept）

保安部Security Department （Security Dept）保安部经理Security Manager

保安部副经理Asst. Security Manager

保安部主任Security Manager

保安员Security Guard

消防主任Fire Center Officer

领班Security Captain 消防员Fireman

8、康乐部

康乐部Recreation and Entertainment Department

娱乐部Recreation Department

娱乐总监Recreation Director

舞台总监Stage Performance Director

艺术总监Arts Director

DJ部高级工程师DJ Senior Engineer

拓展部经理Marketing Manager

主管Security Supervisor

高级主管Security Senior Supervisor

舞台主任Stage Performance Supervisor DJ

部长DJ Captain

康乐主管Recreation Center Supervisor DJ

部主管DJ Supervisor

康乐领班(楼面部长)Captain

舞厅服务Waiter/Waitress

健身房服务员Gymnasium Attendant

桌球服务员Billiard Attendant

主持Preside 演员Actor& Actress 服务员Waiter & Waitress

常见缩写

GM---GENERAL MANAGER 总经理

DGM---DUTY GENERAL MANAGER 副总

DOR---DIRECTOR OF ROOMS 客务部总监

AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）

FIN---FINANCE 财务部

DOF---DIRECTOR OF FINANCE 财务总监

DOM---DIRECTOR OF

SALES&MARKETING 销售部总监

FO---FRONT OFFICE 前厅部

FOM---FRONT OFFICE MANAGER 前厅部经理

FD---FRONT DESK 前台

CONC---CONCIERGE 礼宾部

BC---BUSINESS CENTER 商务中心

F&B---FOOD&BEVERAGE 餐饮部

ENG---ENGINEERING 工程部

HK---HOUSEKEEPING 客房部

HR---HUMAN RESOURCES 人力资源部