2010年11月人力资源管理师三级考试真题含答案

专业技能题目：

一、简答题

1.简述企业培训制度的基本内容。(15分)(教材162-163页)

答：1.制定企业员工培训制度的依据

2.实施企业员工培训的目的或宗旨

3.企业员工培训制度实施办法

4.企业培训制度的核准与施行

5.企业培训制度的解释与修订权限的规定

2.考评阶段是绩效考评的重心，应如何做好考评组织实施工作?(15分)

答：绩效管理总流程的设计五阶段

（一）准备阶段

1、明确绩效管理对象

2、选择考评方法

3、确定考评要素与标准

4、对绩效管理的运行程序、实施步骤提出具体要求

（二）实施阶段

1、通过提高员工的工作绩效增强核心竞争力

2、收集信息并注意资料的积累:

（1）尽可能以文字形式证明所有的行为

（2）说明是第一手资料还是间接他人观察结果

（3）详细记录事件发生的时间地点以及参与者

（4）描述员工行为时，尽可能对行为过程、行为的环境和行为的结果做出说明（5）以文字描述记录为依据

（三）考评阶段

1、考评的准确性

2、考评的公正性：公司员工绩效评审系统、公司员工申诉系统

3、考评结果的反馈方式

4、考评表格的再检验：考评指标相关性检验、考评标准准确性检验、考评表格的简易程度检验。

5、考评方法的再审核

（四）总结阶段

1、绩效管理系统全面诊断

2、各单位主管应承担责任

3、掌握绩效面谈的技巧

（五）应用开发阶段

1、考评者绩效管理能力开发

2、被考评者的绩效开发

3、绩效管理的系统开发

4、企业组织的绩效开发

二、计算题(20分)

1.工作岗评价指标素评分和总评分(结果为75.2分)

2.设定工作岗位要素指标考虑什么原则

答:1.少而精原则2.界限清晰便于测量的原则 3.综合性原则 4.可比性原则

三、案例分析题

1.a.人员配置遵守什么原则?(5分)

答:1.要素有用原理 2.能位对应原理 3.互补增值原理 4.动态适应原理 5.弹性冗余原理

b.如何实现交叉销售的经营战略?(15分)(参考考试南中培训与开发的案例分析

的试题)

2.劳动争议，辞职后工资发放问题(10分)

答：略。。。(熟知法律法规中的<劳动法>)

3.制定人事部经理的工作说明书(20分)

答:人力资源部经理l。作说明书应当包括以下内容：

(1)基本资料。土要包括岗位名称、岗位等级(即岗何评价的结果)、岗位编码、定员标准、直接上、下级和分析日期等方面识别信息。(1分)

(2)岗位职责。主要包括职责概述和职责范围。(2分)

(3)监督与岗何关系。说明本岗位与其他岗位之间在横向与纵向上的联系。(2分)

(4)工作内容和要求。对本岗何所要从事的主要工作事项作出的说明。(2分)

(5)工作权限。(2分) (6)劳动条件和环境。(2分)

(7)工作时间。包含工作时间长度的规定和工作轮班制的设计等两方面内容。(1分)

(8)任职资格。由工作经验和学历条件两个方面构成。(2分)

(9)身体条什。结台岗位的性质、任务对员工的身体条件做山规定．包括体格和体力两项具体的要求。(1分)

(10)心理晶质要求。岗位心理晶质及能力等方面要求，应紧密结合本岗位的性质和特点深入进行分析，井作出具体的规定。(2分)

(11)专业知识利技能要求。(2分)

(12)绩效考评。从品质、行为和绩效等多个方面对员工进行全面的考核和评价。(1分)

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