民航乘务英语Unit教案

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Period 1-2

I Lead-in

Review

1 Tran slate the words, phrases and senten ces below:

Departure lounge

1「one hour before departure, _______ .

Boardi ng 2 彳 show _________ .

3 J _______ before boarding the aircraft. 1 Luggage reclaim f Arrival

1）航站楼 3）分配位子 5）乘机手续台

2）有效护照 4）问讯处 6）护照检查处 8）行李认领

9）健康证明、接种证明和海关申请表 10）被隔离 11）外币兑换处 12）地勤人员 13）称行李 14）超重行李

15）候机室

16）头等舱/商务舱/经济舱17）行李箱 18）登机

19）当班地勤人员

20）国内航线 21）排队 22）插队 25）告诉某人做某事 26）监视屏幕 27）检查可疑物品

28）若某位旅客携带有金属制品，金属监测仪就会叫

30）约在起飞前一小时，旅客到达登机口 2 Fill in the forms:

1 /Check

Check-i n desk

2 \ Weigh luggage

Passport control

Security con trol

1 广 to __

if they

the metal detector ____ to use hand- held metal

2 Immigration and customs ③ __________

④ ______ ⑤ ______

3 ____________ .

n General Ideas about Unit 2:

Aims ：

1 to get some ideas of the categories of airline personnel and each cal ss ' s

responsibilities,

etc. （了解航空工作人员的分类及每类人员的工作职责；） 2 to learn the key words and expressions.

Teaching 's important points and difficulties （教学重点与难点）：

1 some key words and expressions: accelerate 加速，

arm 使…处于可用状态,

altitude 海拔，

pre-flight briefing 起飞前会议 , flight deck / cockpit 驾驶舱 ,

area controller 地区管制9 , charter flight 包机,

control column 操纵杆,

cross check 交叉检查,

emergency equipmen 急救装置,

first officer 大畐寸,

co-pilot / second officer 副驾

驶 ,

domestic 国内的，

fuselage 机身, inflate 使膨胀 , lavatory 机上卫生间 , release 释放,

steer 控制…的方向， stow 装载 ,

chute 滑道, elevator

升降舵, exit 使离开 , galley 机上厨房,

initiative 首要的判断力 ,

prohibit 禁止, roar 吼叫 , steward 男乘务员 ,

taxi 滑行 , aerodrome controller 机场管制,

air traffic controller

ditching 水上迫降 , eligible 符合条件的 ,

fasten 系紧 , hydraulics 液压的 , instruct 发出指令 , purser 乘务长, rudder 方向舵, stewardess 女乘务员,

un dercarriage 起落架

flight engineer 机上机械员, flight schedule 飞行计划, flight service director 主任乘务长, food and beverage supplies餐饮供应, fuel transfer 换油, gear up收起落架,jump seat乘务员座椅，life vest救生衣,

long haul长途(旅行/运输) short haul短途(旅行/运输),

ma in landing gear/ un dercarriage主起落架, nose landing gear前起落架,

on board 在飞机上, parking stand停机坪, personality traits 个性特征,

pick up 增力卩, public address system广播系统, pull up 收起,

put…full on把…全部加上，safety dem on strati on 安全演示,

seat- configuration 座椅规格,

seat- pitch座位间距, steering control 方向控希9 ,

stretch out 伸展, take off, touch down 落地, wing flap 翼襟

2 Main roles of cabin attendants

3 Long Sentences

1) Airline Personnel is a generic term for people who work with aircraft in one capacity or

another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

2) In very busy airports, they could be either air controllers, who look after the plane during landing, or ground controllers, who take over once it has touched down. 在特别繁忙的机场，他们既是飞机着陆时的空中管制员，又是飞机落地后负责接管飞机的地面管制员。

3) They direct them away from the boarding gate by giving permission to the air tug drivers to push back the aircraft. Then the Captain can take control of his aircraft and taxi along the taxi runway to the end of the main runway in preparation for takeoff. 管制员准许拖车司机将飞机从候机口“推出” 。然后，由机长控制飞机，沿滑行跑道滑至滑行跑道端点位置，准备起飞。

4) In addition, the majority of first class seats can be converted into a bed at the touch

of button, which is very comfortable for an overnight sleeping.

另外，大多数头等舱的座椅，在按下按钮后，可以变成一张舒适的可以供晚间睡觉使用的床。

5) Before boarding, the whole crew attend a pre-flight briefing held by the captain, who reviews the flight schedule and informs them of the weather conditions, special needs passengers, or any other concerns related to the flight.

登机前，全体机组成员参加机长主持的飞行前准备会，机长再次检查飞行计划，向机组成员通告天气情况，有特殊需求的乘客和其它相关事宜。

6) Once the airplane reachescertain altitude, depending on the size of the airplane, the length of the flight and time of the day, the CA's prepare food and beverages,load the refreshment and trolleys, and serve the passengers with meals or snacks during the flight. 一旦飞机到达一定的高度，根据飞机的机型、当天飞行里程和时间早晚，乘务员准备饮食、装车，然后为顾客服务。

Detailed Study:

川Definition of Airline Personnel

Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. Categories of Airline Personnel

1 Air Traffic Controllers ( ATC's): They keep air traffic flying safely and efficiently. They help pilots to take off and land safely and make sure that planes are kept a safe distance from each other.

air traffic controllers

area controllers approach controllers airport controllers

direct planes in flight and decide when and where guide it to a safe landing and

give the safest route to each plane should land into a parking stand.

their destinations and guide them into the

most efficient order.

2 Flight Crew

A typical flight crew on board short haul flights or domestic routes, usually consists of st

the captain ( or the pilot), who is in command of the aircraft, and a Co —Pilot (or the 1 Officer). On long haul flights or international flights on larger aircraft, there is a third flight crewmember- the flight engineer ( or the 2nd Officer) who is mainly responsible for the mechanical and electrical side of flight operations such as fuel transfer and hydraulics. Boe ing 747 Passe nger Airli ner

Fuselage 机身wing flap 襟翼rudder方向舵main wing 王異engine发动机elevator升降舵

nose landing gea前起洛架flight deck / cockpit 驾驶舱econom y-class cabir经济舱rear galley机尾厨房

3 Passe nger Cabins main landing gear / un dercarriage主起落架first-class cab in 头等舱

galley (船/机上的)厨房

lavatory卫生间

From the service point of view, they are divided in to3 areas, first class, bus in ess class and economy class.

4 Air Cabi n Crew

It is a gen eric term for cab in atte ndants (CAs), air stewards, stewardesses, flight atte ndants or the rather old fashi on n ame, airhostesses.

one purser

Boe ing 737 Passe nger Airli ner

three CA's

厂one flight director,

Boeing 757 Passenger Airliner < one purser

< five CA '

5 Flight / Cabi n Service director 'duty : to oversee the smooth running of the cab in and to assig n the cab in atte ndants with specific jobs for every flight duri ng the pre-flight briefi ng.

6 Purser ' duty: to man age the cab in atte ndants and con duct the passe nger safety announ ceme nts, to han dle money take n duri ng the flight and a lot of paperwork.

CA's work:

1) greet and direct…

2) stow the hand luggage …

3) make sure…

4) advise …

5) check …

6) arm and “c ss-check'…

7) perform and show …

8) strap …

9) serve the passengers with meals or snacks during the flight.

10) handle all emergency situations

7 Main roles of Cabin Attendants

CA's are expected to play a variety of roles during flight. The fist and most important is to ensure the safety of the passengersat all times, including passenger management, fire-fighting, aircraft evacuation, ditching, depressurization; provision of first aid is the second major reason for having CA's on board the aircraft; it is the ability of CA 'sto adapt to people from different countries and their culture; CA's must be able to accept responsibilities.

IV Ss are asked to read the whole text and then try to answer questions below.

Question 1: Why should a CA check the emergency equipment

Answers to Question 1:

Question 2: What are the main responsibilities of the cabin attendants

Answers to Question 2:

Question 3: What should a CA do in an emergency situation

Answer to Question 3:

Question 4: What does the captain talk about during the pre-flight briefing

Answer to Question 4:

Question 5: How important are the social abilities of a cabin attendant as well as their personality traits

Answer to Question 5:

Period 3-4