《酒店情境英语》M4U3Laundry service教案

教案

授课日期周次课次

授课班级课时课型①New 课题名称Module 4 Unit 3 Laundry service 执教教师

一、教学目标１、知识与技能：

(1) master the basic knowledge of laundry service

(2) master the new words in the dialogues

(3) master dialogues

２、过程与方法：

(1) Task-based learning approach

(2) Inquiry-based learning approach

(3) Collaborative learning approach

(4) Situational learning approach

３、情感、态度与价值观：

(1) Ss can learn about the basic knowledge of laundry service

(2) Ss can learn basic laundry service procedures

(3) Ss can learn some basic laundry service skills

二、教学重点与难点教学重点：

(1)To present the knowledge of laundry service

(2)To present the dialogues

教学难点：

Practice the dialogues and play the role in English in mocked situations

三、教学方法(1) Task-based learning approach

(2) Inquiry-based learning approach

(3) Collaborative learning approach

(4) Situational learning approach

四、教学辅助器具

Books, multi-media, chalk. Blackboard

五、教学过程

1 Lead-in:

1）Review

What are the procedures of cleaning rooms?

Ask the students to play the roles

2）Look and match:

T-shirt gloves coat scarf jacket tie

skirt shorts vest blouse sweater trousers

1scarf

2. tie

3. gloves

4 skirt

5. trousers

6. sweater

7. coat

8. vest

9. jacket

10. T-shirt

11. shorts

12. blouse

3）Keep these important tips in mind when serving:

Knock at the door.

Greet the guest and ask if the guest has some laundry.

Ask the guest to fill in the laundry list.

Make some explanations if necessary.

Tell the guest when he can get back his clothes.

Answer any question from the guest.

Say goodbye politely.

2. Pre-task:

1. Good morning. I’m here to collect your laundry.

早上好。我来收取您要洗的衣物。

2. Do you have any laundry?

您有衣物要洗吗？

3. Would you please fill in the laundry list?

麻烦您填写下洗衣单好吗？

4. Do you have any special request?

您有什么特殊要求吗？

5. We could offer many kinds of services, such as washing, dry-cleaning, ironing and mending.

我们提供各种服务比如水洗、干洗、熨烫和缝补。

6. Would you like a next-day service or an express service?

您是要第二天取服务还是快洗服务？

7. The indemnity should not exceed ten times the laundry charge.

赔偿不超过洗衣费的十倍。

8. We charge 50% more for express.

对于快洗我们加收50%。

Let’s study dialogues:

Dialogue 1:

Listen and answer questions:

What is the laundryman going to do?

Where is the laundry list?

Where is the laundry bag?

What should the guest pay attention to when she fills in the list?

How many items does the guest want to be laundered?

Does she make a special request for her silk dress? What is that?

Dialogue 2:

Listen and answer questions:

What does the guest have for laundry?

Which items does she need tomorrow morning?

How long does express service take?

When can she get her other laundry back?

Dialogue 3:

Listen and answer questions:

What is the laundryman doing here?

Which item of Mrs. White’s laundry is missing?

What color are the socks?

Did the laundryman find her socks?

Dialogue 4:

Listen and answer questions:

What happened to the dress?

What’s the hotel policy dealing with laundr y damage?

Who bought the dress for her?

What’s the final solution?

Answers to the exercises:

1. Listening.

A. Listen and write down the words you hear and their Chinese meanings.

dry clean 干洗

laundry 要洗的衣物

hand wash 手洗

indemnity 赔偿

deliver 递送

laundry list 洗衣单

ironing 熨烫

charge 费用

B. Listen to the dialogue and fill in the blanks.

A: Laundryman B: Guest

A: Good morning, sir. Do you have any laundry today?

B: Yes, here you are.

A: One shirt, one dress and two pairs of socks. Is that right?

B: Yes, that’s right.

A: How do you want them cleaned, please?

B: I’ve marked it down on the list.

A: Thank you. When do you want them back, sir?

B: How long does it take?

A: Regular service takes about 12 hours. Express service only takes 4 hours. But you have to pay 50% more for that.

B: I see.

A:When do you want them back, sir?

B: I need them this evening. So I’ll take express service. Thank you.

A: My pleasure. Could you sign here?

2. Match the expressions on the left with the best meanings on the right.

1 e;

2 d;

3 b;

4 c;

5 a

3. Complete the following with the words or expressions from the dialogues.

Would you please send someone to pick my laundry, please?

Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.

I wonder if your hotel has a policy on dealing with it.

We will deliver it to your room by 6:00 pm the next day.

Do you have express service? I need my dress this evening.

4 Answer the following questions properly.

1. What would you say when you pick up the laundry?

I’m here to collect your laundry.

2. How would you suggest express service to a guest?

Would you like an express service? It only takes 3 hours.

3. What would you say if a guest asks you to remove a stain on his shirt?

No problem. We will try our best.

4. What would you say if the laundry is damaged?

We will certainly pay for that.

5. What would you say to a guest when the laundry is taken back?

I’ve brought your laundry here.

6. When a guest calls for someone up for his laundry, what would you answer the call?

I’ll send up someone immediately for your laundry,

7. What would you say if you cannot satisfy the guest’s request?

I’m really sorry. We can’t do that for you.

5. Choose the proper response.

1. Where can I find the laundry bag?

A. You can find it in the wardrobe.( √)

B. It must be somewhere in your room. Please go and have a look. ( )

2. Could you send someone to pick up my laundry?

A. Of course, sir. But you must wait for a few minutes. ( )

B. Of course, sir. A room attendant will be there in ten minutes. (√)

3. When can I have my laundry back?

A. Tomorrow morning, sir. (√)

B. Maybe tomorrow morning, sir. ( )

4. How much do you charge for it?

A. Would you please look at the rate chart in the drawer, ma’am? (√)

B. Look at the rate chart yourself. ( )

5. How should I fill in the laundry form?

A. Let me help you with it. (√)

B. Do it this way. It’s not difficult at all. ( )

6. Put the following sentences into correct orders to form a new dialogue.

Yes. I have some laundry to be done.

Certainly, sir. Could you fill out the laundry form, please?

Can I help you?

May I use your pen?

Thanks. I don’t want these shirts starched.

Sure. Here you are.

No starch. I understand, sir.

Fine, thanks a lot.

And also I’d like this sweater to be washed by hand in cold w ater. It might shrink otherwise.

By hand in cold water, I see.

When will they be ready?

We will deliver them tomorrow evening around 6 o’clock.

3，1，2，4，6，5，7，9，10，11，12，8

7. Complete the following dialogue.

Laundryman: Good afternoon, housekeeping. May I help you?

Guest: Yes. The room attendant delivered some laundry to my room, but they are not mine. Laundryman: I’m awfully sorry, sir. We’ll send some one up to check it right away.

Laundryman: Housekeeping. May I come in?

Guest t: Come in, please.

Laundryman: We are terribly sorry for the mistake. Could you describe your laundry?

Guest: It’s a dark blue silk dress, the brand is Prada.

Laundryman: A dark blue silk dress, Prada. I’ll check it out right away. May I have the misdelivered laundry, please?

Guest: Here you are.

8. Translate the following sentences into English.

1. 我把您送洗的衣物送来了，先生。

Sir, I’ve brought up your laundry.

2. 请问您想如何洗涤？

How would you like it to be cleaned?

3. 您希望什么时候取回这些衣物？

When would you like to get back your laundry?

4. 常规服务大概需要12个小时。

It takes 12 hours for regular service.

5. 您是要快洗服务还是普通服务呢？

Would you like the express service or the regular service?

6. 我们会在明天上午10点以前送回到您房间。

We will deliver it to your room by 10 a.m. tomorrow.

9. Role-play.

1. You are a laundryman. You are introducing the laundry service to the guest.

2) Knock at the door and get the permission of entering the room;

3) Greet the guest;

4) Introduce the laundry service (time to collect it, and how to fill in the laundry list);

5) Explain the difference between regular laundry and express laundry;

6) Explain the policy on dealing with laundry damage;

7) Convince the guest we provide good laundry service;

8) Ask if there is something else you can do for the guest;

9) Say good-bye.

2. You are a laundryman. You are receiving a call from a guest for laundry service.

1) Greet the guest (telephone manners);

2) Promise to send someone up for the laundry;

3) Get the guest’s name and room number;

4) Remind the guest to fill in the laundry list;

5) Say good-bye.

10. Reading

1. F

2. T

3. T

4. T

5. F

4 Post-task

1) Role-play:

2) Homework:

1. Recite the four dialogues

2. Practice the dialogues with partners

3. Finish all the exercises

4. Preview unit 4

六、教学后记