五星级酒店英语大全

五星级酒店英语大全文稿归稿存档编号：[KKUY-KKIO69-OTM243-OLUI129-G00I-FDQS58-

国外生活必备英文词汇全搜索－住宿篇1

前台：company 陪伴，同伴

single room 单人房

double room 双人房

intend 想要，打算

party （参加共同活动的）一批，一组，一组人

date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间

deluxe 豪华的presidential 总统的，总统职务的

available 可用的，合用的，可得到的，可到达的

fully 完全地，彻底地

name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会

guarantee 保证，担保，包，管occupancy 占

有，占用

peak 最高的，高

峰的

arrival 到来，

到达

departure 启

程，离开，出发

book 预定，定

hotel 旅馆

offer 提出，提

供

discount 折扣

vacancy 空，空

房间

solid 全部地

be full up 全满

include 包括，

包含

major 较大范围

的，主要的

international

国际的，世界的

provide with 提

供

mini-bar 小冰柜

sort 种类，类别

price 价格，价

钱

dollar 美元

service 服务，

服侍

of course 当然

rate 价格，费用

tax extra 另加

税金

look forward to

期待，希望

receive 接待，

接见，欢迎

guest 旅客，宿

客

welcome to 欢迎

到来

bellboy 行李

员，旅客服务员

madam 夫人，女

士，太太

trip 旅行，旅程

take care of管

理，照看

baggage 行李，

carry 运送，手

提

suitcase 手提

箱，衣箱

show 带领，指

引，给看

lead 带领，引

领，领路

give sb.a hand

帮...的忙

allow 允许，准

许

wish 愿，希望

pleasant 令人愉

快的，舒适的

enjoy 享受

a good time 快

乐时光

pleasure 快乐，

愉快，高兴

not at all 不用

谢，没关系

mention 提及，

提到

registration登

记，注册

at one's

service 为...服

务

behind 在后面，

在...背后

remember 记住，

记得

return 送还，还

归

firmly 稳固地

go to bed 上床

睡觉

check 检查，核

对

list 名单，一览

表

fill to 填写

form 表格

have a look 看

一看

passport 护照

mind 介意，反对

fill out 填写

prepare 准备，

预备

key card 出入证

seat 座位

file 档案

identification

身分的证明

straight 马上，

立刻

separately 单独

地

opposite 在...

的对面

gift 礼品，礼物

elevator [美]电

梯

directly 直接地

straight 笔直的

traffic 交通

distance 直接地

intersection 交

叉点，十字路口

suggest 建议，

提出（意见，计

划）等

popular 受欢迎

的，大众（或某

种人）喜爱的

tourist 旅行

者，游览者，观

光者

famous 着名的，

出名的

tourist

attraction 旅游

胜地

history 历史

direction 方

向，方位

well-known 出名

的，众所周知的

scene 景色，景

象

attractive 有吸

引人的，引起兴

趣的

interest 兴趣

dynasty 王朝，

朝代

classical 古典

的

architecture建

筑风格

exquisite 精致

的，精巧的

artistic value

艺术价值

chance 机会

feast one's

eyes让某人一包

眼福

typical 典型

的，代表性的

pearl 珍珠

The Jade Buddha

Temple 玉佛寺

what's more 另

外

construction建

造，构造，结构

magnificent 壮

丽的，宏伟的

enjoy 欣赏，喜

爱

stamp 邮票

stick 粘贴，张贴

envelope 信封，封套

sticker 背后有粘胶的标签ticket 票airline 航空公司

wonder 想知道consider 考虑，细想

in advance 预先economy 经济time-table 时刻表

flight 班机airport 机场

国外生活必备英文词汇全搜索－住宿篇2

rear stalls 戏院正方后座

in order 妥当，就绪

suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外

performance 演出

acrobatic 杂技的

prefer 更喜欢exchange 兑换，（货币）交换

bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等

的，相当的

note 纸币

sign 签名，署名

exchange memo

兑换水单

counter 柜台

prohibit 禁止，

阻止

government 政府

information 信

息

bottom line 底

线

endorse 在（支

票等）背面签

名，背书

signature 签

名，署名

top line 头一行

receipt 收据，

收条

amount 数额

certificate 单

据

purchase 买，购

买，购置，所购

物

countersign 副

署，连署

in duplicate

（正副）一式两

份

policy 政策，方

针

understand 懂，

理解

awfully 非常，

很

describe 描绘，

叙述，形容

apologize 道歉

trouble 麻烦，

烦恼

manager 经理

solve 解决

carelessness粗

心，疏忽，粗枝

大叶

advise to 劝...

inconvenience

不方便

toilet 洗室

sincerely 真诚

地，诚恳地，真

挚地

previous 先的，

前的

occupant 占有

人，占用者，居

住者

access 进入

responsible 有

责任的，（应）

责任的

necklace 项圈，

项链

safety box 保险

柜

arrange 安排

in touch with

联系，接触

as soon as 一...

就...

try one's best

努力，尽力

possible 可能的

regulation 规

则，规章，法规

noise 噪音，嘈

杂声

several 几个，

数个

misunderstand

误会，误解

explain 解释，

说明

relax 放松

calm 使平静，使

镇定

in charge 主管

housemaid 客房

服务员

release 再出租

measure 措施，

方法

understaffed人

员太少的，人员

不足的

accommodation

cost 宿费

cashier 出纳

check in 入住登

记

check out 办理

退房手续

deluxe suite豪

华套间

dining hall 餐

厅

double room 双

人间

foreign

exchange

counter 外币兑

换处

hotel directory

旅馆指南

hotel lobby 饭

店大堂

hotel rates 房

价

information

desk 总台

porter 行李员

reservation

desk 预定处

room charge

sheet 房价表

room with bath

带有浴室的客房

room with good

ventilation 通

风良好的客房

single room 单

人间

suite 套间

telephone

operator 总机接

线员

in touch with

联系，接触

as soon as 一...

就...

try one's best

努力，尽力

possible 可能的

regulation 规

则，规章，法规

noise 噪音，嘈

杂声

several 几个，

数个

misunderstand

误会，误解

explain 解释，

说明

relax 放松

calm 使平静，使

镇定

in charge 主管

housemaid 客房

服务员

release 再出租

measure 措施，

方法

understaffed人

员太少的，人员

不足的

accommodation

cost 宿费

cashier 出纳

check in 入住登

记

check out 办理退房手续 deluxe suite 豪华套间 dining hall 餐厅 double room 双人间 foreign exchange counter 外币兑换处 hotel directory 旅馆指南 hotel lobby 饭店大堂 hotel rates 房价 information desk 总台 porter 行李员 reservation desk 预定处 room charge sheet 房价表 room with bath 带有浴室的客房 room with good ventilation 通风良好的客房 single room 单人间 suite 套间 telephone operator 总机接线员 国外生活必备英文词汇全搜索－饮食篇1 餐具： coffee pot 咖啡壶 coffee cup 咖啡杯 paper towel 纸巾 napkin 餐巾 table cloth 桌布 tea -pot 茶壶 tea set 茶具 tea tray 茶盘 caddy 茶罐 dish 碟 plate 盘 saucer 小碟子 rice bowl 饭碗 chopsticks 筷子 soup spoon 汤匙 knife 餐刀 cup 杯子 glass 玻璃杯 mug 马克杯 picnic lunch 便当 fruit plate 水果盘 toothpick 牙签 中餐： bear's paw 熊掌 breast of deer 鹿脯 beche-de-mer; sea cucumber 海参 sea sturgeon 海鳝 salted jelly fish 海蜇皮 kelp, seaweed 海带 abalone 鲍鱼 shark fin 鱼翅 scallops 干贝 lobster 龙虾 bird's nest 燕窝 roast suckling pig 考乳猪 pig's knuckle 猪脚 boiled salted duck 盐水鸭 preserved meat 腊肉 barbecued pork 叉烧 sausage 香肠 fried pork flakes 肉松 BAR-B-Q 烤肉 meat diet 荤菜 vegetables 素菜 meat broth 肉羹 local dish 地方菜 Cantonese cuisine 广东菜 set meal 客饭 curry rice 咖喱饭 fried rice 炒饭 plain rice 白饭 crispy rice 锅巴 gruel, soft rice , porridge 粥 — noodles with gravy 打卤面 plain noodle 阳春面 casserole 砂锅 chafing dish, fire pot 火锅 meat bun 肉包子 shao-mai 烧麦 preserved bean curd 腐乳 bean curd 豆腐 fermented blank bean 豆豉 pickled cucumbers 酱瓜 preserved egg 皮蛋 salted duck egg 咸鸭蛋 dried turnip 萝卜干 西餐与日本料理： menu 菜单 French cuisine 法国菜 today's special 今日特餐 chef's special 主厨特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜 continental cuisine 欧式西餐 aperitif 饭前酒 dim sum 点心 French fires 炸薯条 baked potato 烘马铃薯 mashed potatoes 马铃薯泥 omelette 简蛋卷 pudding 布丁 pastries 甜点 pickled vegetables 泡菜 kimchi 韩国泡菜 crab meat 蟹肉 prawn 明虾 conch 海螺 escargots 田螺braised beef 炖牛肉

bacon 熏肉 poached egg 荷包蛋

sunny side up 煎一面荷包蛋 over 煎两面荷包蛋

fried egg 煎蛋 over easy 煎半熟蛋

over hard 煎全熟蛋

scramble eggs 炒蛋

boiled egg 煮蛋 stone fire pot 石头火锅

sashi 日本竹筷 sake 日本米酒 miso shiru 味噌汤

roast meat 铁板烤肉

sashimi 生鱼片 butter 奶油 冷饮：

beverages 饮料 soya-bean milk 豆浆

syrup of plum 酸梅汤

tomato juice 番茄汁

orange juice 橘子汁

coconut milk 椰子汁

asparagus juice 芦荟汁

grapefruit juice 葡萄柚汁

vegetable juice 蔬菜汁 ginger ale 姜汁 sarsaparilla 沙士 soft drink 汽水 coco-cola (coke) 可口可乐 tea leaves 茶叶 black tea 红茶 jasmine tea 茉莉(香片) tea bag 茶包 lemon tea 柠檬茶 white goup tea 冬瓜茶 honey 蜂蜜 chlorella 绿藻 soda water 苏打水 artificial color 人工色素 ice water 冰水 mineral water 矿泉水 distilled water 蒸馏水 long-life milk 保久奶 condensed milk 炼乳; 炼奶 cocoa 可可 coffee mate 奶精 coffee 咖啡 iced coffee 冰咖啡 white coffee 牛奶咖啡 black coffee 纯咖啡 ovaltine 阿华田 chlorella yakult 养乐多 essence of chicken 鸡精 ice-cream cone 甜筒 sundae 圣代; 新地 ice-cream 雪糕 soft ice-cream 窗淇淋 vanilla ice-cream 香草冰淇淋 ice candy 冰棒 milk-shake 奶昔 straw 吸管 国外生活必备英文词汇全搜索－饮食篇2 水果： pineapple 凤梨 watermelon 西瓜 papaya 木瓜 betelnut 槟榔 chestnut 栗子 coconut 椰子 ponkan 碰柑 tangerine 橘子 mandarin orange 橘 sugar-cane 甘蔗 muskmelon 香瓜 shaddock 文旦 juice peach 水蜜桃 pear 梨子 peach 桃子 carambola 杨桃 cherry 樱桃 persimmon 柿子 apple 苹果 mango 芒果 fig 无花果 water caltrop 菱角 almond 杏仁 plum 李子 honey-dew melon 哈密瓜 loquat 枇杷 olive 橄榄 rambutan 红毛丹 durian 榴梿 strawberry 草莓 grape 葡萄 grapefruit 葡萄柚 lichee 荔枝 longan 龙眼 wax-apple 莲雾 guava 番石榴 banana 香蕉 熟菜与调味品： string bean 四季豆 pea 豌豆 green soy bean 毛豆 soybean sprout 黄豆芽 mung bean sprout 绿豆芽 bean sprout 豆芽 kale 甘蓝菜 cabbage 包心菜; 大白菜 broccoli 花椰菜 mater convolvulus 空心菜 dried lily flower 金针菜 mustard leaf 芥菜 celery 芹菜 tarragon 蒿菜 beetroot, beet 甜菜 agar-agar 紫菜 lettuce 生菜 spinach 菠菜 leek 韭菜 caraway 香菜 hair-like seaweed 发菜 preserved szechuan pickle 榨菜 salted vegetable 雪里红 lettuce 莴苣 asparagus 芦荟 bamboo shoot 竹笋 dried bamboo shoot 笋干 chives 韭黄 ternip 白萝卜 carrot 胡萝卜 water chestnut 荸荠 ficus tikaua 地瓜 long crooked squash 菜瓜 loofah 丝瓜 pumpkin 南瓜 bitter gourd 苦瓜 cucumber 黄瓜 white gourd 冬瓜 gherkin 小黄瓜 yam 山芋 taro 芋头 beancurd sheets 百叶 champignon 香菇 button mushroom 草菇

needle mushroom 金针菇

agaricus 蘑菇 dried mushroom 冬菇

tomato 番茄 eggplant 茄子 potato, spud 马铃薯

lotus root 莲藕 agaric 木耳 white fungus 百木耳

ginger 生姜 garlic 大蒜 garlic bulb 蒜头

green onion 葱 onion 洋葱 scallion, leek 青葱

wheat gluten 面筋

miso 味噌 seasoning 调味品

caviar 鱼子酱 barbeque sauce 沙茶酱

tomato ketchup, tomato sauce 番茄酱

mustard 芥茉 salt 盐

sugar 糖

monosodium glutamate , gourmet powder 味精

vinegar 醋 sweet 甜

sour 酸

bitter 苦 lard 猪油 peanut oil 花生油 soy sauce 酱油 green pepper 青椒 paprika 红椒 star anise 八角 cinnamon 肉挂 curry 咖喱 maltose 麦芽糖 糖与蜜饯： jerky 牛肉干 dried beef slices 牛肉片 dried pork slices 猪肉片 confection 糖果 glace fruit 蜜饯 marmalade 果酱 dried persimmon 柿饼 candied melon 冬瓜糖 red jujube 红枣 black date 黑枣 glace date 蜜枣 dried longan 桂圆干 raisin 葡萄干 chewing gum 口香糖 nougat 牛乳糖 mint 薄荷糖 drop 水果糖 marshmallow 棉花糖 caramel 牛奶糖 peanut brittle 花生糖 castor sugar 细砂白糖 granulated sugar 砂糖 sugar candy 冰糖 butter biscuit 奶酥 rice cake 年糕 moon cake 月饼 green bean cake 绿豆糕 popcorn 爆米花 chocolate 巧克力 marrons glaces 糖炒栗子 国外生活必备英文词汇全搜索－饮食篇3 牛排与酒： breakfast 早餐 lunch 午餐 brunch 早午餐 supper 晚餐 late snack 宵夜 dinner 正餐 ham and egg 火腿肠 buttered toast 奶油土司 French toast 法国土司 muffin 松饼 cheese cake 酪饼 white bread 白面包 brown bread 黑面包 French roll 小型法式面包 appetizer 开胃菜 green salad 蔬菜沙拉 onion soup 洋葱汤 potage 法国浓汤 corn soup 玉米浓汤 minestrone 蔬菜面条汤 ox tail soup 牛尾汤 fried chicken 炸鸡 roast chicken 烤鸡 steak 牛排 T-bone steak 丁骨牛排 filet steak 菲力牛排 sirloin steak 沙朗牛排 club steak 小牛排 well done 全熟 medium 五分熟 rare 三分熟 beer 啤酒 draft beer 生啤酒 stout beer 黑啤酒 canned beer 罐装啤酒 red wine 红葡萄酒 gin 琴酒 brandy 白兰地 whisky 威士忌 vodka 伏特加 on the rocks 酒加冰块 rum 兰酒 champagne 香槟 其他小吃： meat 肉 beef 牛肉 pork 猪肉 chicken 鸡肉 mutton 羊肉 bread 面包 steamed bread 馒头 rice noodles 米粉 fried rice noodles 河粉 steamed vermicelli roll 肠粉 macaroni 通心粉 bean thread 冬粉 bean curd with odor 臭豆腐 flour-rice noodle 面粉 noodles 面条 instinct noodles 速食面 vegetable 蔬菜 crust 面包皮 sandwich 三明治 toast 土司 hamburger 汉堡 cake 蛋糕 spring roll 春卷 pancake 煎饼 fried dumpling 煎贴 rice glue ball 元宵 glue pudding 汤圆 millet congee 小米粥 cereal 麦片粥 steamed dumpling 蒸饺

ravioli 馄饨 饭店交流用语之欢迎、问候用语 1、Good

morning(afterno on, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。 2、How do you do?

您好！（初次见面）

Glad to meet you.

很高兴见到您。 3、How are you? 您好吗？

Fine, thanks. And you?

很好，谢谢。您好吗？

4、Welcome to our hotel (restaurant, shop).

欢迎到我们宾馆（餐厅、商店）来。

5、Wish you a most pleasant stay in our hotel.

愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时）

I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。（客人在饭店逗留期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时） 7、Have a good time! 祝您过得愉快！ 8、***hotel, front desk. Can I help you? ***饭店，前厅。您找谁？ 9、Sorry, I’ve dialed the wrong number. 对不起，我拨错号了。 10、May I speak to your general manager? 能和你们总经理说话吗？ Speaking. 我就是。 11、Sorry, he is not in at the moment. 对不起，他现在不在。 Would you like to leave a message? 您要留口信吗？ 12、Pardon. 对不起，请再说一遍，好吗？ I beg your pardon. 对不起，请再说一遍，好吗？ 饭店交流用语之祝贺用语 13、Congratulations! 祝贺您！ 14、Happy birthday! 生日快乐！ 15、Happy new year! 新年快乐！ 16、Merry Christmas! 圣诞快乐！ 17、Have a nice holiday! 假日快乐！ 18、Wish you every success! 祝您成功！ 答谢和答应语: 19、Thank you (very much). 谢谢您（非常感谢）。 20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。 21、It’s very kind of you. 谢谢，您真客气。 22、You are welcome. 不用谢。 23、Not at all. 不用谢。 Don’t mention it. 不用谢。 24、It’s my pleasure. 非常高兴为您服务。 (With pleasure.) (My pleasure.) 25、I am at your service. 乐意为您效劳。 26、Thank you for staying in our hotel. 感谢您在我们酒店下榻。 27、I’m sorry. 很抱歉。 28、Excuse me. 对不起。 29、I’m sorry, It’s my fault. 很抱歉。那是我的过错。 30、Sorry to have kept you waiting. 对不起，让您久等了。 31、Sorry to interrupt you. 对不起，打扰您了。 32、I’m sorry about this. 对此表示抱歉。 33、I apologize for this. 我为此道歉。 34、That’s all right. 没关系。 35、Let’s forget it. 算了吧。 饭店交流用语之征询和指路用语 36、Can(May)I help you? 我能帮您什么吗？ Yes, please. 好的。 37、What can I do for you. 我能为您干点什么？ 38、Is there anything I can do for you? 有什么能为您效劳的吗？ 39、Just a moment, please. 请稍等一下。 40、May I use your phone? 我能借用您的电话吗？ Certainly. 当然可以。 Yes, of course. 当然可以。 41、Go upstairs/downst airs. 上楼/下楼。 42、It’s on the second (third) floor. 在二（三）楼。 43、Excuse me. 对不起。 Where is the washroom

(restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？

This way, please.

请这边走

Turn left /right.

往左转/右转。

45、It’s in the lobby near the main

entrance. 在大厅靠近大门。

46、It’s in the basement at

the end of the corridor. 在地下室走廊尽头。

饭店交流用语之

提醒和告别用语 47、

Mind/(Watch)you r step.

请走好。

48、Please be careful.

请当心。

49、Please don’t leave anything behind. 请别遗忘您的东西。

50、Don’t worry.

别担心。

51、Take it

easy.

放心好了。 52、Please don’t smoke here. 请不要在这边抽烟。 53、Goodbye. 再见。 54、See you late. 再见。 55、Good night. 晚安。 56、See you tomorrow. 明天见。 57、Goodbye and thank you for coming. 再见，谢谢您的光临。 58、Goodbye and hope to see you again. 再见，希望再见到您。 59、Have a nice trip! 一路平安！ 60、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！ 饭店交流用语之前厅和客房部用语 1、Have you a reservation? 您预定过了吗？ 2、May I know your name and room number? 您能告诉我您的名字与房间号吗？ 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier’s desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？ 6、Housekeeping, may I come in? 客房服务员，我可以进来吗？ 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I’m not disturbing you. 我希望没有打扰您。 9、One moment, madam. I’ll bring them to you right away. 等一会儿，夫人。我马上送来。 10、I’ll send for an electrician( do ctor, ……) 我给您请电工（大夫……）。 餐饮部： 11、Sit down, please. Here is the menu. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？ 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶？ 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 14、Service hours are: （餐厅）供应时间是： 早餐7点到9点。 午餐11点半到1点半。 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单，请签字。 饭店交流用语之销售用语 005-1-4 15:40:12 1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？ 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、We’ll give you a 10%(ten percent ) discount. 我们给您九折优惠。 4、We’ll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一点小纪念品。 8、Let’s drink

to our

friendship! 为我们的友谊干杯！

9、Let me

propose a toast to the health

of our guests! 建议为在座客人的健康干杯！

10、

Cheers!(Bottoms

!)

干杯！

11、How do you

like Chinese food?

您喜欢中国菜吗？

12、What do you

think of our service?

您对我们的服务有什么意见？ 13、Thank you

for your

comments(compli ment,

suggestions). 谢谢您给我们提的意见（赞扬、建议）。

14、I’m afraid it’s against the hotel’s regulations. 这是违反饭店规

章制度的。 15、In our hotel we don’t

accept tips. 我们饭店是不收小费的。

It’s our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 Thank you all the same. 然而，还是要谢谢您。 16、I’m afraid you’ll have to pay for the damage. 您必须赔偿。 17、Thank you for telling us about it. 谢谢您告诉我们 I’ll look into the mater right away. 我马上去处理这件事情。 18、I assure you it wont happen again. 我保证此类事情不会再发生。 19、Please don’t worry, sir (madam) 先生（夫人），请不必担心。 I will send someone up to your room right away. 我马上派人到你的房间去。 20、I can’t guarantee anything, but I’ll try my best. 我不能保证，但我会尽力而为。 21、What can I show you. 您要买什么？ 22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？ 23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow. 请明天再来看看。 24、They are altogether 175(one hundred and seventy-five) Yuan. 共计175元。 You may pay in cash or with credit card. 您可以付现金也可以用信用卡。 25、You have made a good choice, you have very good taste. 您真会买东西，眼力真好。 宾馆英语之预订房间

1．I'd like to book a double room for Tuesday next week ． 下周二我想订一个双人房间。 2．What's the price difference ？ 两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night ，one with a rear view is 115 ollars per night ． 一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4．I think I'll take the one with a front view then ． 我想我还是要阳面的吧。 5．How long will you be staying ？ 您打算住多久？ 6．We'll be leaving Sunday morning ． 我们将在星期天上午离开。 7．And we look forward to seeing you next Tuesday ． 我们盼望下周二见到您。 8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10． 我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。 9．We do have a single room available for those dates ． 我们确实有一个单间，在这段时间可以用。 10． What is the rate ， please ？ 请问房费多少？ 11．The current rate is ＄ 50 per night ． 现行房费是50美元一天。 12． What services come with that ？ 这个价格包括哪些服务项目呢？ 13．That sounds not bad at all ． I'll take it ． 听起来还不错。这个房间我要了。

14． By the way ， I'd like a quiet room away from the street if the is possible ． 顺便说一下，如有可能我想要一个不临街的安静房间。

Dialogue A

A ：Room

Reservations ．G ood afternoon ． B ：I'd like to book a double

room for

Tuesday next week ．

A ：That's

fine ， sir ． A double room for Tuesday ， September12th ， with a front

view or rear view ？

B ：What's the price

difference ？

A ： A double room with a front view is 140 dollars per night ，one with a rear view is 115 dollars per night ．

B ：I think I'll take the one with a front

view then ．

A ： How long will you be staying ？

B ： We'll be leaving Sunday morning ． A ： That will be five nights ， sir ．Thank you very much ，and we look forward to seeing you next Tuesday ． B ： Good ． That's all settled then ． Good-bye ． A ： Good-bye ． Dialogue B A ：Advance Reservations ．

C an I help you ？ B ：Yes ，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10． A ： Yes ， we do have a single room available for those dates ． B ： What is the rate ， please ？ A ： The current rate is ＄50 per night ． B ： What services come with that ？ A ： For ＄50 you'll have a radio ， a color television ， a telephone and a major international newspaper delivered to your room everyday ． B ： That sounds not bad at all ．I'll take it ． A ：Very good ． Could you tell me your name ， sir ， please ？ B ： Yes ， it is Moore ． A ： How do you spell it ， please ？ B ： It's M-O-O-R-E ． A ：M-O-O-R-E ．And what is your address ，please ？ B ：It is 3600 Montague Boulevard ，Hattiesburg ，Mississiippi39401 U ．S ．A ．． A ： Excuse me ， sir ， but could you speak a little more slowly ，please ？ B ：Sure ，no problem ．It's 3600 Montague Boulevard ，Hattiesburg ，Mississippi 39401 U ．S ．A ．．Have you got it ？ A ：Yes ，so it is 3600 Montague Boulevard ，Hattiesburg ，Mississippi 39401 U ．S ．A ．． B ： That's right ． A ： What about your telephone number ？ B ：（601） 264-9716． By the way ， I'd like a quiet room away from the street if that is possible ． A ：A quiet room away from the street is preferred ．O ．K ．．We'll mail you a reservation card confirming your booking as soon as possible ．We look forward to your visit ． B ：Thank you and good-bye ． A ：Good-bye ． Words and Expressions settle v ．解决 available a ．可得到的，有用的 confirm vt ．使坚定，认可 Mississippi n ．密西西比（美国州名） 宾馆英语之在宾馆门口 15．Welcome to our hotel ． 欢迎光临。 16．So you have got altogether four pieces of baggage ？ 您一共带了4件行李，是不是？ 17． Let me have a check again ． 让我再看一下。 18．The Reception Desk is straight ahead ． 接待处就在前面。 19．After you, please ． 你先请。 20．Excuse me, where can I buy some cigarettes ？ 劳驾。我到哪儿可买到香烟？ 21．There is a shop on the ground floor ． 一楼有个商店。 22．It sells both Chinese and foreign cigarettes ． 在那儿可买到中国香烟和外国香烟。

23．Can I also get some

souvenirs there ？

也可以买到纪念品吗？

24．There is a counter selling all kinds of souvenirs ． 有个柜台出售各种各样的纪念品。

25．Excuse me, where is the restaurant ？ 劳驾，请问饭厅在哪儿？

26．We have Chinese

restaurant and a western －style

restaurant ．Whi ch one do you prefer ？

我们有中餐厅和西餐厅，你愿意去哪个？

27．I'd like to try some

Chinese food today ． 今天我想尝尝中国菜。 Dialogue A （A car pulls up in front of Huatian Hotel and a doorman （A ） goes forward to meet the guests B and C, opening the door of the car for them ．） A ：Good evening ，sir and madam ．Welcome to our hotel ． Mr Bell （B ）: Thanks ．Good evening ． A ：（Opening the trunk, taking out the baggage and looking at the name on the baggage tags ） I'm the doorman, sir ． So you have got altogether four pieces of baggage ？ B ： Er ． Maybe five, Margaret （C ）？ A ：Five ？Oh, sorry ． Let me have a check again ． C ：Oh ，no ，Henry ．Always poor memory ！We've got only four ． B ：I see ． （To the doorman ） Sorry ，boy ． You're right ． Four pieces ． A ： Never mind, sir ． The Reception Desk is straight ahead ．After you ，please ． B ：Yes ，thank you ． Dialogue B A ： Excuse me ． Where can I buy some cigarettes ？ B ： There is a shop on the ground floor ． It sells both Chinese and foreign cigarettes ． A ：Can I also get some souvenirs there ？ B ：Yes, sir ．There is a counter selling all kinds of souvenirs ． A ： By the way, where is the men's room ？ B ：There is one at the end of the corridor ． A ：Thank you ． B ： You are welcome ． Dialogue C A ：Excuse me, where is the restaurant ？ B ：We have Chinese restaurant and a western-style restaurant ．Whi ch one do you prefer ？ A ：I'd like to try some Chinese food today ． B ： The Chinese restaurant is on the second floor ． A ： What are the hours at the restaurant ？ B ：Breakfast 6: 0 to 9: 00 a.m. ; Lunch 11: 30 a.m. to2: 00 p ．m. ; Dinner 5: 30 to 9: 00 p.m. A ：Thank you ． B ： You're welcome ． Words and Expressions

cigarette n ．香烟、纸烟 souvenir n ．纪念品，纪念物 corridor n ．走廊 宾馆英语之在接待处 1 28．I want a double room with a bath ． 我要一间有浴室的双人房。 29．How much a day do you charge ？ 每天收费多少？ 30．It is hundred yuan a day including heating fee ， but excluding service charge ． 一百元一天，包括供暖费但不包括服务费。 31．It's quite reasonable ． 收费十分合理。 32．How long do you intend to stay in this hotel ？ 您准备住多久？ 33．Have you got through with the check －in procedure ？ 你是否已经办妥住宿登记手续？ 34． Can I book a single room for my friend beforehand as he will arrive

in Shanghai tomorrow

morning ？ 我能为我的朋友

预订一间单人房吗？他将于明天早上到达上海。 35．Would you mind filling in this form and pay a hundred yuan in advance for him ．

请填好并预付一百元钱。

36．This is a receipt for paying in advance ．Please keep it ． 这是预付款收据，请收好。 37．Have you any vacant （spare ） room in the hotel ？ 旅馆里有空余房间吗？

38．Sorry ， we have no vacant （spare ） room for you ． But I can recommend you to the

Orient Hotel where you may get a spare room ．

对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 39．Good afternoon ， my room number is 321．Any mail for me ？ 下午好！我的房号是321。有我的信吗？ 40．Yes ．You have two letters and one telegram ， also a message was left by a lady before one hour ． 有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 41．I'll mail a letter to U ．S ．A ．by airmail ． 我要寄一封航空信到美国。 42．How much do I have to pay for you ？ 我要付多少钱？ 43．A letter generally mails to America —Europe —Africa by airmail ． First 20 grams is 20 yuan ． 通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 Dialogue A （A ：Receptionist B ：Guest ） B ： I want a double room with a bath ．How much aa day doyou charge ？ A ： It is a hundred yuan a day including heating fee but excluding service charge ． B ：It's quite reasonable ． A ：How long do you intend to stay in this hotel ？ B ：I shall leave in a fortnight （half a month ）． A ：Have you got through with the check －in procedure ？ B ：Oh ，yes ，I'm going to fill in the form of registration right now ．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning ？ A ：Sure ．Here is the form for reservations ．W ould you mind filling in this form and pay hundred yuan in advance for him ． B ：All right ． This is one hundred yuan to pay for my reservation ． A ：Thank you ．This is a receipt for paying in advance ．Please keep it ． Dialogue B B ： Have you any vacant （spare ） room in the hotel ？ A ：Sorry ，we have no vacant （spare ） room for you ． But I canre commend you to the Orient Hotel where you may get as pare room ． B ：That sounds very good ！Can I book the plane ticket （train ticket ，ship ticket ）here ？ A ：Please go to the CAAC office to book your plane ticket ．If you want to book your train ticket or ship ticket ，you'd better go to the Shanghai International TravelService ． B ： Could you tell me how many kinds of rooms do you have ？ A ：There are single rooms ， double rooms ， suites and deluxe suites in our hotel ． Every room is equipped with a bat hand a telephone ． B ：Oh ，I see ．Thanks ． A ：You are welcome ． Dialogue C （A ： Guest B ： Receptionist ） A ：Good afternoon ，my room number is 321．Any mail for me ？ B ：Yes ．You have two

letters and one telegram ， also a message was

left by a lady before one hour ．

A ：Let me see who called…？ I have to make a phone

call ．Will you

get me the

party ？ Here is the number ． B ： OK ．Wait for moment ．… Here is your party ．

A ： Thank

you ．I'll mail a letter to U ． S ． A ．by airmail ．How much do I have

to pay for you ？

B ：A letter generally mall to America- Europe- Africa

by

airmail ．First 20 grams is 20 yuan ．Each

additional

20grams is 15 yuan ．

A ：Oh ，I

see ．Thank you very much ． Words and Expressions

heating fee 供暖费 exclude vt ．把……排除在外 reasonable a ．（价钱）公道的，不贵的 fortnight n ．十四日，两星期 procedure n ．过程，步骤，程序 check －in procedure 住宿登记手续 registration n ．登记，注册 deluxe suites 豪华套房 宾馆英语之在接待处 2 2005-1-18 22:34:50 44．Yes ， we do have a reservation for you ． 对了，我们这儿是有您预订的房间。 45．Would you please fill out this form while I prepare your key card for you ？ 请您把这份表填好，我同时就给您开出入证，好吗？ 46．What should I fill in under ROOM NUMBER ？ “房间号码”这一栏我该怎么填呢？ 47．I'll put in the room number for you later on ． 过会儿我来给您填上房间号码。 48．You forgot to put in the date of your departure ． 您忘了填写离店日期了。 49．And here is your key ，Mr ．Bradley ．Yo ur room number is 1420． 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 50．It is on the 14th floor and the daily rate is ＄90． 房间在14层，每天的房费是90美元。 51． Please make sure that you have it with you all the time ． 请务必随时带着它。 52． My business negotiation has progressed much more slowly than I had expected ． 我的业务谈判进行得比我原先预料的慢了许多。 53． I wonder if it is possible for me to extend my stay at this hotel for two days ． 我想知道是否可以让我在这儿多呆两天。 54．I'll take a look at the hotel's booking situation ． 我来查看一下本店房间的预订情况。 55．I'm glad that we'll be able to accept your extension re －quest ． 很高兴我们有办法接受您延长住宿的要求。 56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights ． 不过，恐怕最后两天我们得请您搬到别的房间去。 57． We have already let your room to another gentleman ． 我们已经把您住的房间租给了另外一位先生。 58． That's no problem at all ． 没问题。 Dialogue A A ： Good morning, sir. Can I help you ？ B ：Good morning ！I have a reservation for a single room with a bath here. A ： May I have your name, sir, please ？ B ：Bradley,John Bradley. A ：Just a moment, sir, while I look through our list.Yes,we do have a reservation for you, Mr. Bradley.Would you please fill out this form while I prepare your key card for you ？ B ：Yes.Can I borrow your pen for a minute, please ？

A ：Sure.Here you are.

B ：What should I fill in under ROOM NUMBER ？ A ： You can

just skip that. I'll put in the room number for you later on. B ：（After he has completed the form ） Here you are.I think I've filled in everything correctly. A ： Let me see…name, address,

nationality,for war ding

address,

passport number, place of issue, signature and date of

departure.Oh,he re,sir.Your forgot to put

in the date of your departure. Here let me

fill it in for you.You are leaving on…？ B ：Ocrober 24. B ： OK.I'll take good care of it.

A ： And now if you are

ready,Mr.Bradle y, I'll call the bell-boy and he'll take you to your room. B ： Yes, I'm ready.Thank you. A ：I hope you enjoy your stay with us. B ：I'll try. Dialogue B A ：Good morning ！Can I help you ？ B ：Good morning ！ I'm Mr.Doug lass in room 1208. My business negotiation has progressed much more slowly than I had expected.This makes it necessary for me to stay on here for another day.I wonder if it is possible for me to extend my stay at this hotel for two days. A ： I'll take a look at the hotel's booking situation. Yes, sir,I'm glad that we'll be able to accept your extension re －quest.But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.You see,we have already let your room to another gentle-man.Is that acceptable to you ？ B ： Yes, that's no problem at all. A ： Let me see… room 1111 Will be vacant. How about room1111？ B ：That is fine. A ：When would you like to move tomorrow ？ B ： I don't know. A ：The new occupant will be checking in a little after twelve. B ： That means I have to move out before 12. Let me see. I'll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon. So I'm going to have to do it before I go to the negotiation.Wel l,I think I will move at 9o'clock. A ： Good.I will send a bellboy to your room and help youwith your luggage at 9 o'clock. And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it. B ：I will.Thank you very much. A ：Goodbye. Words and Expressions nationality n ．国籍 forward v ．发送，寄发 for warding address 转投地址 passport n ．护照 place of issue 发照地点 signature n ．签名 departure n ．离开 regulation n ．规章，规定，条例 negotiation n ．谈判；磋商 extension n ．延长日期 宾馆英语之应接服务员 2005-1-8 12:33:12 59．Is this everything ， sir ？ 这是全部东西吗，先生？ 60．Here's the light switch ． 这是电灯开关。 61．Here's the closet and there's the bathroom ． 这儿是壁柜。这儿是洗澡间。 62． Will there be anything else ， sir ？ 还有什么事吗，先生？ 63． Well ，if you need anything else ，please call room service ． 噢，如果你有什么事，请叫房间服务。 64． Let me help you with your luggage ． 我来帮您拿行李。

65．It's very kind of you to do so ．

你这样做使我很感激。

66．What's your room number ， please ？

请问您的房间号码？

67． And by the way ， could I have a look at your room card ？

顺便问一句，我可以看一下您的房卡吗？

68．How do you like this room ？

您觉得这个房间怎么样？

69．It's also quite

spacious ． 房间也很宽敞。 70． Do you mind if I put your luggage by the wardrobe ？ 我把您的行李搁在衣柜旁边好吗？

71．By the way ， could you tell me about your hotel service ？

顺便问问，你能不能给我讲一下宾馆服务的情况？ Dialogue A Bellboy ： Is this everything ， sir ？ Visitor ：Yes ，that's everything ． Bellboy ：Follow me ，please ． Visitor ：Thanks ． Visitor ：Oh ， can you change a twenty ？ F ． C ．：Yes ，sir ． Visitor ：Three fives and five ones ， please ． F ．C ．： Yes ， sir ． Bellboy ： Here we are ， sir ． Here's the light switch ． Visitor ： Fine ． Bellboy ： Here's the closet and there's the bathroom ． Visitor ：Great ！ I want to wash up ． Bellboy ： Will there be anything else ， sir ？ Visitor ：No ，thanks ． I think I'm OK ． Bellboy ：Well ，if you need anything else ，please call room service ． Visitor ：Thank you ．Here you are ． Dialogue B （A ： Bellman B ： Mr and Mrs Smith ） A ： Good afternoon ， sir and madam ． I'm the bell man here ． B ：Good afternoon ． A ：Very nice to see you here ． Let me help you with your luggage ． B ：It's very kind of you to do so ． A ： What's your room number ， please ？And by the way ，could I have a look at your room card ？ B ：Oh ，yes ．This morning my secretary made a reservation and filled in the registration form for me ． He told me that my room number was 302． A ：I see ．Now please follow me ． （After entering the room ） A ：Sir and madam ，how do you like this room ？It's just facing the Shanghai gymnasium ．It's also quite spacious ． B ：It's very cozy ．I like it very much ． A ： Do you mind if I put your luggage by the wardrobe ？ B ： It's OK ．Thank you very much ． A ： Sir and madam ， if you need something ， just call me over the phone or press the button over there ． Dialogue C （When me bell man is leaving the room ，Mr ．Brown asks him to introduce something about their service ．） A ：By the way ，could you tell me about your hotel service ？ B ： Certainly sir ．Our hotel is a modern garden hotel of three star grade consisting of a group of three －storied octagonal buildings ．The hotel possesses 199 international －stand arddouble rooms ， 4 suites and 2 deluxe suites ． All of the mare well －furnished ． A ：How about other services ？ B ： Available at the hotel is a variety of Chinese ，Japanese and Western food restaurants ， in addition to a complete set of service

facilities including ballroom ， physical

fitness

center ，

squash ，

billiard room ， beauty salon ， sauna ，swimming pool ， bar ， shopping arcade and taxi

service ，etc ． A ：It sounds great ．I'd like to have a brochure of your

hotel ．Where could I get one ？

B ：You can get it from the Reception Desk ．If you don't mind ， I'll come up

again and offer you one ． A ：Good ．That's very kind of you ．By the way ，what about the daily

service hour of the dining －room ？

B ： From 7∶00 a ． m ． till 10∶00 p．m ．， nearly serving all day long ．

A ：When will the bar and cafe open ？

B ：From 3∶00 p ．m ．till midnight ．And then ，you might keep your valuables at the hotel's vault ． A ：You give very good service in your hotel ．Thank you a lot ． Words and Expressions F ．

C ．=front desk clerk 前台职员 Shanghai Olympic Hotel 上海奥林匹克饭店 gymnasium n ．体育馆 spacious a ．宽敞的 cozy a ．舒适的 wardrobe n ．衣橱，衣柜 consist （of ） v ．由……组成；包含 storied a ．有……楼层的 octagonal a ．八角形的 furnish vt ．装备；布置（房间） well －furnished （房间）布置得好 available a ．可得到的 variety n ．种类；多样化 in addition to 另有，还有 facility n ．设备 physical fitness 健身房 squash courts （squash=tennis ）网球场 billiard n ．弹子 beauty salon 美容室 sauna n ．桑拿浴室 arcade n ．商场 brochure n ．小册子 valuables n ．贵重物品 vault n ．保管库（贵重物品储藏处） 宾馆英语之在问讯处 1 2005-1-4 15:39:14 72．Is there any place in the hotel where we can amuse our －selves ？ 旅馆里有娱乐场所吗？ 73．If you want to take a walk ， you can go to the garden ． 如果您想散步，可以去花园。 74．There is a recreation centre on the ground floor ． 在一楼有个娱乐中心。 75． You can play billiards ，table tennis ，bridge ，and go bowl －ing ． 您可以去打打台球、乒乓球、桥牌和保龄球。 76．Is there a place where we can listen to some music ？ 有听音乐的地方吗？ 77． There is a music teahouse where you can enjoy both classical music such as Beethoven ，Mozart ，Liszt ，and mode rnmusic ，while having some Chinese tea or other soft drinks ． 有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。 78． Would you please tell me the daily service hours of the dining room ？ 请告诉我餐厅每天的服务时间，好吗？ 79．From 7∶00 a ．m ．till 10∶00 p ．m ．nearly serving all day long ． 从早上七时一直到晚上十时，几乎全天供应。 80． When will the bar and cafe open ？ 酒吧和咖啡馆什么时间开放？ 81．From 3∶00 p ．m ．till midnight ． 从下午三点到晚上十二点。 82．Does the guest house offer any other service ？ 宾馆里还有哪些服务项目？ 83．We have a barber shop ， a laundry ， a store ， post and telegram services ，a newspaper stand ，a

billiard ，table tennis ， video games and so on ．

我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。 84．It's jolly good ！

这太好了！ 85．And where can I have my laundry done ？ 脏衣服送到哪里去洗？

Dialogue A A ：Is there any place in the hotel where we can amuse our －selves ？

B ：If you want to take a walk ， you can go to the garden ． Itis very relaxing there ．

A ： That sounds good ．But is that the only place to go ？

B ： No ，

sir ． There is a recreation centre on the ground

floor ．You can play billiards ， table tennis ， bridge ，and go bowling ． A ：Is there a place where we can listen to some music ？ B ：Yes ，sir ．There is a music teahouse where you can enjoy both classical music such as Beethoven ，Mozart ，Liszt ，and modern music ， while having some Chinese tea or other soft drinks ． A ：Oh ，great ！Thank you very much ． B ：It's a pleasure ． Dialogue B （A ： Receptionist B ： Guest ） B ：Would you please tell me the daily service hours of the dining room ？ A ：Certainly ．From 7∶00 a ．m ．till 10∶00 p ．m ．nearly serving all day long ． B ： When will the bar and cafe open ？ A ：From 3∶00 p ．m ．till midnight ． B ： Does the guest house offer any other service ？ A ：Oh ， we have a barber shop ， a laundry ，a store ，post and telegram services ，a newspaper stand ， a billiard ，table tennis ，video games and so on ． B ： It's jolly good ！ A ：You may have your shopping and amusements there ． B ：Thank you for your concern ．Can I get a tourist map in the hotel ？ A ：Yes ， you may go to the lobby and buy it from the news-paper stand there ． With the map ， you can find your way around ． B ： Good ．And where can I have my laundry done ？ A ：There's a plastic bag in the bathroom ．Just put your laundry in it ．It will be picked up after I make the bed every morning ．Here is the room key ． B ： Do I keep the key ？ A ：At the service counter ，there are attendants on duty all day ．Please leave the key with the service counter when you go out ． B ：Yes ，I know ． Thanks ． A ： And then ， you might keep your valuables ： diamonds ，necklace ，ear －rings ，etc ．，in the vault of the guest house ． B ：You give very good service in this guest house ．Thank you a lot ． A ：Thank you ， Mr ．Taylor ．I hope you will enjoy staying here ．In the mean time ， the hot water supply in this guest house is from 6∶00 a ．m ．up to 12∶00 p．m ． B ：Oh ，that sounds good ． I feel like taking a bath right now ．I'm used to having a bath at 9 o'clock every morning ． A ：If you please ．In the batnroom ， everything has already been prepared ， such as toilet soaps ， towels ， bathing towels ， bathrobes ， slippers ，toilet paper ， shampoo ，combs ，

brushes ， shavers ，an ashtray and bathing caps ． B ：Thank you for your

information ． Words and Expressions amuse vt ．给……娱乐；逗……乐 bowling n ．保龄球

vedio a ．图像的

game n ．游戏

jolly a ．极好

amusement n ．娱乐

concern n ．v ．关心，涉及；关于

lobby n ．门廊；门厅 valuable n ．值钱物 a ．值钱的

diamond n ．钻石、金刚石 necklace n ．项圈，项链 ring n ．戒指

vault

n ．（银行）保险库

supply v ．供应

bathing towel 浴巾

bathrobe n ．浴衣 slipper n ．拖鞋 shampoo n ．洗发液（香波）v ．洗头 ashtray n ．烟灰缸 shaver n ．电动剃刀 宾馆英语之在问讯处 2 2004-12-19 13:22:02 86．Madam ．What can I do for you ？ 夫人。我能为您做些什么？ 87．I'm looking for a man whose name is John ． 我在寻找一位男士，他的名字叫约翰。 88．Could you tell me his room number ， please ？ 请问他的房间号码是多少？ 89．I suppose it is 735． 我想他的房间号码是735号。 90．By the way ， please show me where the lift is ？ 顺便请指点我电梯在什么地方？ 91．I need some information about touring Hangzhou ． 我想了解关于游览杭州的情况。 92． There are two trains going to Hangzhou every morning ，No ．49 and No ．79． 每天早晨有两列火车到杭州，49次列车和79次列车。 93．What time does this train leave ？ 这列火车什么时间发车？ 94． Could you get me two tickets for tomorrow here ？ 你能否在这儿卖给我两张明天的车票？ 95．I'm looking for a friend ， Mr ．Brown ． Cou ld you tell me if he is in the hotel ？ 我在找一位朋友，布朗先生。你能告诉我他是住在这个饭店吗？ 96．Just a minute ，please ．I'll see if he is registered ． 请稍等片刻，我看看他是否登记了。 97．They are in suite 705． Let me phone him ． 他们住在705号套房，我来给他打电话。 98．Mr ．Brown said he's waiting for you in his room ． 布朗先生说他在房间里等您。 Dialogue A A ： Good afternoon ， Madam ．What can I do for you ？ B ： Good afternoon ．I'm looking for a man whose name is John ． A ：Could you tell me his room number ，please ？ B ： I suppose it is 735． A ： Please wait a moment ． Let me phone him… Mr ． John said he's waiting for you in his room ． B ： Thank you very much ．By the way ， please show me where the lift is ？ A ：I'll tell you how to get there ．This way ，please… B ： Thank you ． A ：It's my pleasure ． Dialogue B （A ： Receptionist B ： Mr Brown ） A ：Good morning ，sir ．Anything I can do for you ？ B ：Good morning ．I need some information about touring Hangzhou ． A ：There are two trains going to Hangzhou every morning ， No ．49 and No ．79．Which one do you prefer ？ B ： Which is earlier ？ A ：No ．49．This train goes to Guangzhou ，and it stops at Hangzhou ． B ：What time does this train leave ？ A ：At 9∶45 in the morning and arrives in

Hangzhou at about one o'clock in the afternoon ． B ：Good ，I'll take this one ．Could you get me two tickets for tomorrow here ？ A ：Sorry ，

sir ．Please go to the Shanghai Travel Service Agency in our

hotel ．It's on the ground floor ．

B ：Oh ，I

see ．Thanks ．

Dialogue C （A ：

Receptionist B ：Mr Miller ） A ：Good

afternoon ．What

can I do for you ？

B ：Good

afternoon ．I'm looking for a friend ．Mr ．Bro

wn ．

Could you tell me if he is in the hotel ？

A ：Mr ．Brown ？Just a minute ，please ．I'll see if he is registered ． （The Receptionist

looks over the register ） A ：Brown ，Mr ．Brown ？There are a lot of Browns here today…Mr．Char les Brown ，Mr David Brown… B ：Mr ．Johnson Brown from Chicago ．Isn't he staying at thishotel ？ A ：Oh ，yes ，here's his name Mr ．and Mrs ． Johnson Brown and family ．They are in Suite 705．Please wait a moment ，let me phone him…Mr．Brown said he's waiting for you in his room ． B ：Thank you ．Would you please show me where the lift is ？ A ：OK ．Step this way ，please ．Here it is ． B ： Thank you ． R ：It's my pleasure ． Words and Expressions register n ．登记簿 Chicago n ．芝加哥（美国城市） lift n ．电梯（英） 宾馆英语之客房服务 2005-1-20 18:29:34 99．Housekeepin g ．May I come in ？ 我是客房的，可以进来吗？ 100．When would you like me to do your room ，sir ？ 您要我什么时间来给你打扫房间呢，先生？ 101．You can do it now if you like ． 如果您愿意，现在就可以打扫。 102．I would like you to go and get me a flask of hot water ． 我想请你给我拿一瓶开水来。 103．I'm sorry that your flask is empty ． 很抱歉您的水壶空了。 104．May I do the turn-down service for you now ？ 现在可以为您收拾房间了吗？ 105．Oh ，thank you ．But you see ，we are having some friends over ． 噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。 106．Could you come back in three hours ？ 你能不能过3小时再来整理？ 107．Certainly ，madam ．I'll let the overnight staff know ． 当然可以，女士。我会转告夜班服务员。 108．Would you tidy up a bit in the bathroom ？ 请整理一下浴室好吗？ 109．I've just taken a bath and it is quite a mess now ． 我刚洗了澡，那儿乱糟糟的。 110．Besides ，please bring us a bottle of just boiled water ． 此外，请给我们带瓶刚烧开的水来。 111．It's growing dark ．Would you like me to draw the curtains for you ？ 天黑下来了，要不要我拉上窗帘？ 112．Is there anything I can do for you ？ 您还有什么事要我做吗？ 113．I'm always at your service ． 乐意效劳。 Dialogue A A ：Housekeeping.Ma y I come in ？ B ：Yes, please. A ：When would you like me to do your room, sir ？ B ：You can do it now if you like.I was just about to go down for my breakfast when you came.But before you start, would you do this for me ？ A ：Yes, what is it ？ B ：I would like you to go and get me a flask of hot water.I need some hot water to wash down medicine after break －fast.

A ：I'm sorry that your flask is empty.I'll go and get you an- other flask that's full at once.

B ：Thank you. Dialogue B

（The Turn-down Service ） A ：Good evening, madam and sir.May I do the turn down service for you now ？

B ：Oh, thank you.But you see, we are having some friends over.We're going to have a small party here in the

room.Could you come back in three hours ？ A ：Certainly, madam.I'll let the overnight staff know.They will come then. B ：That's fine.Well, our friends seem to be a little

late.Would you tidy up a bit in the

bathroom ？I've

just taken a bath and it is quite a mess now.Besides, please bring us a bottle of just boiled water.We'd treat our guests to typical Chinese tea. A ：Yes, madam.I'll bring in some fresh towels together with the drinking water. B ：OK. A ：（Having done all on request ） It's growing dark.Would you like me to draw the curtains for you, sir and madam ？ C ：Why not ？That would be so cozy. A ： May I turn on the lights for you ？ C ：Yes, please.I'd like to do some reading while waiting. A ：Yes, sir.Is there anything I can do for you ？ C ：No more.You're a smart girl indeed.Thank you very much. A ：I'm always at your service.Goodbye, sir and madam, and do have a very pleasant evening. Words and Expressions flask n ．长颈瓶，热水瓶 overnight a ．终夜的，一夜间的 cozy a ．舒适的，温暖的 service n ．服务，帮助 宾馆英语之洗衣服务 2005-1-20 18:32:50 114．Excuse me ．Have you any laundry ？ 对不起，请问有没有要洗的衣服？ 115．The laundry man is here to collect it ． 洗衣房服务员来这儿收要洗的衣服了。 116．If you have any ，please just leave it in the laundry bag behind the bathroom door ． 如果您有衣服要洗，请放在浴室门后的洗衣袋里。 117．Please tell us or notify in the list whether you need your clothes ironed ，washed ，dry-cleaned or mended and also what time you want to get them back ． 请告诉我们或在洗衣单上写明您的衣服是否需要熨烫， 水洗，干洗或缝补，还要写明何时需要取衣服。 118．What if there is any laundry damage ？ 如果你们洗衣时损坏了衣服怎么办？ 119．In such a case ，the hotel should certainly pay for it ． 如果是这样，饭店当然应该赔偿。 120．Could you send someone up for my laundry ，please ？ 请问，你们能派人来收要洗的衣服吗？ 121．A valet will be up in a few minutes ． 洗熨工马上就到。 122．Will the color run in the wash ？ 洗衣时会掉色吗？ 123．We'll dry-clean the dress ． 我们将干洗这条裙子。 124．We'll stitch it before washing ． 我们会在洗之前把衬里缝好。 125．When can I have my laundry back ？ 我何时能取回洗的衣服呢？ 126．But would you like express service or same-day ？ 不过，您是要快洗服务还是当日取？ 127．I'd like this sweater to be washed by hand in cold water ． 这件毛衣要用冷水手洗。

Dialogue A （Explaining How to Get the Service ） （A ：Room

Attendant B ：Guest ）

A ：Excuse me. Have you any laundry ？The laundry man is here to collect it.

B ：No, not now, thank you.

A ：If you have any, please just leave it in the laundry bag be-hind the bathroom door. The laundry man comes over to collect it every morning.

B ：Thank you. A ：Please tell us or notify in the list

whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.

B ：I see. What if there is any laundry

damage ？I