民航乘务英语Unit教案

湖南外国语职业学院教案首页

Period 1-2

Lead-in

Review

1 Translate the words, phrases and sentences below:

1 one hour before departure, _____ .

Boarding 2 show ____________ .

3 _____ before boarding the aircraft.

1 Luggage reclaim

Arrival 1) 航站楼 3) 分配位子 5) 乘机手续台 7) 安检处 2) 有效护照

4) 问讯处

6) 护照检查处

8) 行李认领

9) 健康证明、接种证明和海关申请表

10) 被隔离 11) 外币兑换处

12) 地勤人员 13) 称行李

14) 超重行李 15) 候机室

16) 头等舱/商务舱 /经济舱 17) 行李箱

18) 登机 19) 当班地勤人员

20) 国内航线 21) 排队

22) 插队 25) 告诉某人做某事

26) 监视屏幕 27) 检查可疑物品

28) 若某位旅客携带有金属制品，金属监测仪就会

叫

29) 任何旅客都享有免税商品限额。 30) 约在起飞前一小时，旅客到达登机口

2 Fill in the forms:

1 Check

Check-in desk 2 Weigh luggage ① ______

② _______

③ _______

Passport control

Security control

1 to ______

2 if they the metal detector ____

to use hand- held metal Departure lounge

213

① _____

② _____

2 Immigration and customs ③ _________

④ ____

⑤ ____

3 ____________ .

Ⅱ General Ideas about Unit 2:

Aims ：

1 to get some ideas of the categories of airline personnel and each cal ss ' s

responsibilities, etc.（了解航空工作人员的分类及每类人员的工作职责； ）

2 to learn the key words and expressions.

Teaching 's important points and difficulties （ 教学重点与难点 ）：

1 some key words and expressions: accelerate 加速, arm 使?处于可用状态 , altitude 海拔,

pre-flight briefing 起飞前会议 , flight deck / cockpit 驾驶舱 ,

area controller 地区管制 , charter flight 包机,

control column 操纵杆, co-pilot / second officer 副驾驶 , domestic 国内的 ,

evacuation 疏散, fuselage 机身, inflate 使膨胀 , lavatory 机上卫生间 , release 释放, steer 控制?的方向, stow 装载 , chute 滑道, elevator 升降舵 , exit 使离开 , galley 机上厨房 ,

initiative 首要的判断力 , prohibit 禁止 , roar 吼叫 , steward 男乘务员 , taxi 滑行 ,

aerodrome controller 机场管制 ,

air traffic controller

ditching 水上迫降 , eligible

符合条件的 , fasten 系紧, hydraulics 液压的 , instruct 发出指令 , purser 乘务长,

rudder 方向舵 , stewardess

女乘务员 , undercarriage 起

落架 空管 , air tug 拖车

cross check交叉检查, emergency equipment急救装置, first officer 大副,乘务长, food and beverage supplies餐饮供应, fuel transfer 换油,

gear up收起落架, jump seat乘务员座椅, life vest 救生衣,

long haul 长途(旅行/ 运输) short haul短途(旅行/ 运输) ,

main landing gear/ undercarriage主起落架, nose landing gear前起落架, on board在飞机上, parking stand停机坪, personality traits个性特征,

pick up增加, public address system广播系统, pull up 收起,

put?full on 把?全部加上, safety demonstration安全演示,

seat- configuration座椅规格,

seat- pitch座位间距, steering control方向控制,

stretch out 伸展, take off, touch down落地, wing flap 翼襟

2 Main roles of cabin attendants

3 Long Sentences

1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

2) In very busy airports, they could be either air controllers, who look after the plane during landing, or ground controllers, who take over once it has touched down. 在特别繁忙的机场，他们既是飞机着陆时的空中管制员，又是飞机落地后负责接管飞机的地面管制员。

3) They direct them away from the boarding gate by giving permission to the air tug drivers to push back the aircraft. Then the Captain can take control of his aircraft and taxi along the taxi runway to the end of the main runway in preparation for takeoff. 管制员准许拖车司机将飞机从候机口“推出” 。然后，由机长控制飞机，沿滑行跑道滑至滑行跑道端点位置，准备起飞。

4) In addition, the majority of first class seats can be converted into a bed at the touch

of button, which is very comfortable for an overnight sleeping.

另外，大多数头等舱的座椅，在按下按钮后，可以变成一张舒适的可以供晚间睡觉使用的床。

5) Before boarding, the whole crew attend a pre-flight briefing held by the captain, who reviews the flight schedule and informs them of the weather conditions, special needs passengers, or any other concerns related to the flight.

登机前，全体机组成员参加机长主持的飞行前准备会，机长再次检查飞行计划，向机组成员通告天气情况，有特殊需求的乘客和其它相关事宜。

6) Once the airplane reaches certain altitude, depending on the size of the airplane, the length of the flight and time of the day, the CA's prepare food and beverages, load the refreshment and trolleys, and serve the passengers with meals or snacks during the flight. 一旦飞机到达一定的高度，根据飞机的机型、当天飞行里程和时间早晚，乘务员准备饮食、装车，然后为顾客服务。

Detailed Study:

Ⅲ Definition of Airline Personnel

Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. Categories of Airline Personnel

1 Air Traffic Controllers ( ATC's): They keep air traffic flying safely and efficiently. They help pilots to take off and land safely and make sure that planes are kept a safe distance from each other.

air traffic controllers

area controllers approach controllers airport controllers

direct planes in flight and decide when and where guide it to a safe landing and give the safest route to each plane should land into a parking stand.

their destinations and guide them into the

most efficient order.

2 Flight Crew

A typical flight crew on board short haul flights or domestic routes, usually consists of st

the captain ( or the pilot), who is in command of the aircraft, and a Co —Pilot (or the 1 Officer). On long haul flights or international flights on larger aircraft, there is a third flight crewmember- the flight engineer ( or the 2nd Officer) who is mainly responsible for the mechanical and electrical side of flight operations such as fuel transfer and hydraulics. Boeing 747 Passenger Airliner

Fuselage机身wing flap 襟

翼rudder方向舵main wing 主翼engine 发动机elevator 升降舵

nose landing gear前起落架flight deck / cockpit 驾驶舱economy-class cabin经济舱rear galley 机尾厨房

3 Passenger Cabins main landing gear / undercarriage主起落架first-class cabin 头等舱galley(船/机上的)厨房lavatory 卫生间

From the service point of view, they are divided into3 areas, first class, business class and economy class.

4 Air Cabin Crew

It is a generic term for cabin attendants (CA's), air stewards, stewardesses, flight attendants or the rather old fashion name, airhostesses.

one purser

Boeing 737 Passenger Airliner

three CA's one flight director,

Boeing 757 Passenger Airliner one purser five CA 's

5 Flight / Cabin Service director 's duty: to oversee the smooth running of the cabin and to assign the cabin attendants with specific jobs for every flight during the pre-flight briefing.

6 Purser 's duty: to manage the cabin attendants and conduct the passenger safety announcements, to handle money taken during the flight and a lot of paperwork.

CA's work:

1) greet and direct?

2) stow the hand luggage?

3) make sure?

4) advise ?

5) check ?

6) arm and “r c oss-check”?

7) perform and show ?

8) strap ?

9) serve the passengers with meals or snacks during the flight.

10) handle all emergency situations

7 Main roles of Cabin Attendants

CA's are expected to play a variety of roles during flight. The fist and most important is to ensure the safety of the passengers at all times, including passenger management, fire-fighting, aircraft evacuation, ditching, depressurization; provision of first aid is the second major reason for having CA's on board the aircraft; it is the ability of CA's to adapt to people from different countries and their culture; CA's must be able to accept responsibilities.

ⅣSs are asked to read the whole text and then try to answer questions below.

Question 1: Why should a CA check the emergency equipment

Answers to Question 1:

Question 2: What are the main responsibilities of the cabin attendants

Answers to Question 2:

Question 3: What should a CA do in an emergency situation

Answer to Question 3:

Question 4: What does the captain talk about during the pre-flight briefing

Answer to Question 4:

Question 5: How important are the social abilities of a cabin attendant as well as their personality traits

Answer to Question 5:

Period 3-4