企业经营管理中英文

Section I：ISO 9000─Bases Requirements

Management Responsibility─Element 4.1

Quality Policy-4.1.1

The supplier’s management with executive responsibility shall define and document its policy for quality, including objectives for quality and its commitment to quality. The quality policy shall be relevant to the supplier’s organizational goals and the expectations and needs of its customers. The supplier shall ensure that this policy is understood, implemented and maintained at all levels of the organization.

Organization-4.1.2

Responsibility and Authority-4.1.2

The responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality shall be defined and documented, particularly for personnel who need the organizational freedom and authority to：

a)initiate action to prevent the occurrence of

any nonconformities relating to product, process and quality system；

NOTE：It is recommended that the personnel responsible for quality have the authority to stop production, if necessary to correct quality problems.

b ) identify and record any problems relating to the

produce, process and quality system；

c)initiate, recommend or provide solutions

though designated channels；

d)verify the implementation of solutions；

e)control further processing, delivery or

installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.

f)represent the needs of the customer in internal

functions in addressing QS-9000 requirements(e.g selection of special characteristics, setting quality objectives, training, corrective & preventive actions, product design and development).

Resources-4.1.2.2

The supplier shall identify resource requirements and provide adequate resources, including the assignment of trained personnel (see 4.18).for management, performance of work and verification activities including internal quality audits. Management representative-4.1.2.3

The supplier’s management with executive responsibility shall appoint a member of the supplier’s own management who, irrespective of other responsibilities, shall have defined authority for

a)ensuring that a quality system is established,

implemented and maintained in accordance with this international Standard, and

b)reporting on the performance of the quality

system to the supplier’s management for review and as a basis for improvement of the quality

system.

管理责任─4.1

品质政策─4.1.1

供货商负经营责任之管理阶层应界定并明文记载其对品质所持之政策，包含品质目标与对品质之承诺。该品质政策必须相关于供货商之组织目标与顾客需求与期望。供货商应确保该组织内之所有阶层均了解、实施与维持此品质政策。

组织─4.1.2

责任与授权─4.1.2.1

从事影响品质之管理、执行与验证等工作人员均应了以界定和明文记载其责任，授权与相互关系，尤其是那些需要组织赋予自由度和授权以从事下列活动之人员：

a)发起行动以预防任有关产品、流程、品质

系统不合格情事的发生；

备注：建议负有品质责任的人员，如需处理品质问题时，可被授予停止生产的权限。

b)鉴定并记录任何有关产品、流程及品质系

统的问题：

c)循既定管道发起、建议或提供解决

d)验证解决方案之执行；

e)管制不合格产品被进一步加工、交货或安

装，直到缺点或不满意情况被矫正为止。

f)在内部组织机能中代表顾客的需求以对应

QS-9000的要求(即管制特性的选择，设定

品质目标，训练，矫正与预防行动，产品

设计与发展)。

资源─4.1.2.2

供货商应鉴定资源的需求，并提供适当资源包括指派经训练的人员(参阅4.18)以从事管理、执行工作与包含内部品质稽核在内的各项验证活动

管理代表─4.1.2.3

供货商负经营责任之管理阶层应指派供货商管理阶层其中一员，明定其授权且不受其它职务责任影响以从事下列活动

a)确保品质系统依本国际标准建立、实施

与维持，及

b)将品质系统的运作成效向供货商管理阶

层报告以供其审查，并作为品质系统改

善之依据。

NOTE 5：The responsibility of a management

representative may also include liaison

with external parties on matters relating to

the supplier’s quality system. Organizational Interfaces – 4.1.2.4

The supplier shall have systems in place to ensure management of appropriate activities during concept development through production to Advanced Product Quality Planning and Control Plan reference manual). The supplier shall use a multi-disciplinary approach for decision-making and have the ability to communicate necessary information and data in the customer-prescribed format.

NOTE：Typical functions to be included are:

Engineering/Technical

Manufacturing/Production

Industrial Engineering

Purchasing/Materials Management

Quality/Reliability

Cost Estimating

Product Service

Management Information Systems/Data

Processing

Packaging Engineering

Tooling Engineering/Maintenance

Marketing and Sales

Subcontractors, as necessary Information to Management-4.1.2.5

Management with responsibility and authority for corrective action shall be promptly informed of products or processes which become noncompliant with specified requirements.

Management Review – 4.1.3

The supplier’s management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness in satisfying the requirements of this international Standard and the supplier’s stated quality policy and objectives.(See 4.1.1). Records of such reviews shall be maintained.(See 4.16).

Management Review – 4.1.3.1

This Management Review requirement shall include all elements of the entire quality system, not only those specifically required in other elements (e.g.

4.14.3.d).

NOTE：Management Review should be conducted with a multi-disciplinary approach(see Glossary).

Business Plan – 4.1.4

The supplier shall utilize a formal, documented, comprehensive business plan. this Business Plan shall be a controlled document. The content of the Business plan is not subject to third party audit.

This plan may typically include as applicable：

Market-related issues

Financial Planning and cost

Growth projections

Plant/facilities plans

Cost objectives

Human resource development

R & D plans, projections, and projects

with appropriate funding

备注 5：管理代表的责任亦可包含就供货商品质系统有关事务与外界团体的联系

组织联系接口 - 4.1.2.4

供货商于概念研发直到生产等阶段，应建立系统确保对各项适当活动的管理(参考先期产品品质规划和管制计划参考手册)。供货商决策时应采用跨功能群组讨论模式，且有能力使用顾客规定格式沟通必要的信息和数据。

备注：典型的组织机能包括：

1.工程／技术

2.制造／生产

3.工业工程

4.采购／物料管理

5.品质／可靠度

6.成本预估

7.产品服务

8.管理信息系统／数据处理

9.包装工程

10.工模具工程／保养

11.市场及行销

12.分包商(必要时)

通知管理阶层 - 4.1.2.5

当产品或制程无法符合特定要求时，该项信息应迅即通知负责与授权矫正行动的管理阶层。

管理审查 - 4.1.3

供货商负经营责任之管理阶层每隔规定期间应审查品质系统，且其间隔应足以确保品质系统持续适切与有效符合本国际标准要求及供应既定之品质政策及目标(参阅 4.1.1)。此项审查的记录应予维持(参阅 4.16)。

管理审查 - 4.1.3.1

本项管理审查应包括整体品质系统的所有要项，而非仅限于如4.14.3.d(预防行动)要项中所特别指定者。

备注：管理审查需以跨功能的团队方式来举行(参阅词汇)。

经营计划 - 4.1.4

供货商必须应用一份正式明文规定且完整的经营计划。此项经营计划为管制文件。经营计划的内容不提供了第三者稽核。

这个计划通常可能包含下列适用项目：

1.市场相关的事务

2.财务规划与成本

3.企业成长预期

4.工厂／设施计划

5.成本目标

6.人力资源开发

7.研发计划，企业，项目及其适当的财源

Projected sales figures

Quality objectives

Customer satisfaction plans

Key internal quality and operational

performance measurable

Health, Safety and Environmental issues Goals and plans should cover short-term (1-2 years) and longer-term(3 years or more). The goals and plans should be based on analysis of competitive products and on benchmarking inside and outside the automotive industry and the supplier’s commodity. Methods to determine current and future customer-expectations shall be in place. An objective process shall be used to define the scope and collection information, including the frequency and methods of collection.

Methods to track, update, revise, and review the plan shall be documented to ensure that the plan is followed and communicated throughout the organization as appropriate.

NOTE：Data and information should drive process improvement plans.

NOTE：The supplier should provide means for employee empowerment in meeting business goals.

Analysis and Use of Company Level Data – 4.1.5 The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be compared with those of competitors and/or appropriate benchmarks.

Trends in data and information should be compared with progress toward overall business objectives and lead to action to support：

1)Development of priorities for prompt

solutions to customer-related

2)Determination of key customer-related

trends and correlations to support status

review, decision-making and longer-term

planning.

Customer Satisfaction – 4.1.6

The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity

and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be compared to those of competitors, or appropriate benchmarks, and reviewed by senior management.

NOTE：Consideration should be given to internal, external and final

Customers

Certification Body/Registrar Notification – 4.1.6.1

A supplier shall notify their

certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses：

Ch rysler “Needs Improvement”

Fork Q-1 Revocation

General Motors Level II Containment

8.预期销售成果

9.品质目标

10.顾客满意计划

11.内部品质和作业绩效的主要指针

12.安全卫生及环保议题

目标和计划须包含短程(1-2年)和长程(3年或以上)。这些目标和计划的拟定需依据竞争产品的分析，汽车工业内外的标竿以及供货商自身的商品。须建立衡量目前和未来顾客期望的方法。应采用客观的流程来定义范围及收集信息，包括收集信息的频次及方式。

追踪，检讨，更新及修订计划的方法应以明文规定，以确保该计划在整体组织中被适当的贯彻与沟通。

备注：数据和信息需促进流程的改善计划。

备注：供货商为达成经营目标可赋予员工充分的授权。

公司层级数据的分析和应用 - 4.1.5

供货商针对品质，作业绩效(生产力、效率、效益、低劣品质的成本)及产品和服务主要特性目前的品质水准，明文记载其趋势。并以此与竞争者和／或适当企业标竿来比较。

数据和信息中所显示之趋势应与整体经营目标的的进展相比较，转化成据以行动的信息以支持：

1)顾客相关问题解决方案的优先级。

2) 决定与顾客相关的重要趋势和对等比较以支持现状检讨、决策及长规划。

顾客满意 - 4.1.6

供货商应制定一套决定顾客满意的书面程序，程序包括决定的频次及如何确保其客观性和有效性。顾客满意的趋势以及顾客不满意的主要指针，应书面记载且具客观信息予以证实。这些趋势需与竞争厂商，或适当的企业标竿来比标，并经高层管理阶层审查。

备注：顾满意考量可顾及内部，外部和最终顾客。

通知认证团体 - 4.1.6.1

当顾客将处所(site)置于下列状态时，供货商应于(5)个工作天内以书面通知他的认证团体：

1)Chrysler “Needs Improvement”

2)Fork Q-1 Revocation

3)General Motors Level II Containment

Quality System – Element 4.2

General –4.2.1

The supplier shall establish, document and maintain a quality system as amines of ensuring that product conforms to specified requirements. The supplier shall prepare a quality manual covering the requirements of this International Standard. The quality manual shall include or make reference to the quality system procedures and outline the structure of the documentation used in the quality system.

NOTE 6：Guidance on quality manuals is given in ISO 10013.

Quality System Procedures – 4.2.2

The supplier shall

a)prepare documented procedures consistent with

the requirements of the International Standard and the supplier’s-stated quality policy, and b)effectively implement the quality system and

its documented procedures.

For the purposes of this International Standard, the range and detail of the procedures that form part of the quality system shall be dependent upon the complexity of the work, the methods used, and the skills and training needed by personnel involved in carrying out the activity.

NOTE 7：Documented procedures may make reference to work instructions that define how an activity is performed.

Quality Planning – 4.2.3

The supplier shall define and document how the requirements for quality will be met. Quality planning shall be consistent with all other requirements of a supplier’s quality system and shall be documented in a format to suit the supplier’s method of operation. The supplier shall give consideration to the following activities, as appropriate, in meeting the specified requirements for products, projects or contracts：

a.the preparation of quality plans：

b.the identification and acquisition of

any controls, processes, equipment

(including inspection and test

equipment), fixtures, resources and

skills that may be needed to achieve

the required quality：

c.ensuring the compatibility of the design,

the production process, installation,

servicing, inspection and test

procedures and the applicable

documentation;

d.the updating as necessary of quality

control, inspection and testing

techniques, including the development

of new instrumentation;

e.the identification of any measurement

requirement involving capability the

needed capability to be developed;

f.the identification of suitable

verification at appropriate stages in

the realization of product;

g.the clarification of standards of

acceptability for all features and

requirements, including those which

contain a subjective element;

品质系统 4.2

概述 - 4.2.1

供货商应建立与维持一个书面化的品质系统做为确保产合规定要求的手段。供货商应准备一份涵盖本国际标准要求的品质手册。品质手册应包含或照品质系统的书面程序，并对品质系统所采用文件其架构予以概要说明。

备注6：品质手册的指导纲要请参阅ISO 10013

品质系统程序 - 4.2.2

供货商应：

a.拟定符合本国际标准要求与供货商既定品质

政策之各项书面程序，及

b.有效实施品质系统及其各项书面程序。

为达到本国际标准之目的，构成品质系统之程序其范围与详细程度，端赖工作复杂性、采用的方法及执行业务参与人员所需技巧与训练等因素而定。

备注7：书面程序可参考对应那些界定作业如何执行的工作指导书。