速卖通服务回复模板

下单已付款

Dear friend,

Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours.

Thank you in advance. Have a nice day~

Best Wishes~

已发货的

Dear friend,

Thank you for your support. We had sent out your order

Please trace it by on

It always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.

Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!

Best Wishes~

俄罗斯客户

Dear friend,

Thank you for your support. We had sent out your order no.

Please trace it by on

It always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive.

But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive.

Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.

Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!

Best Wishes~

俄罗斯仓

Dear friend,

Thank you for your support. We had sent out your order no.

we have send it from our Russian warehouse.

Please trace it by on

It always takes 3-15days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.

Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!

Best Wishes~

下单未付款的

Dear friend,

Thank you for your order

. We checked that your order is unpaid. Do you have any requirements on the goods? Any questions please feel free to contact us. we will help you within 24 hours. We will prepare for your order at once after you pay.

Thank you in advance. Have a nice day~

Best Wishes~

Paypal account:

缺货取消

Hi,

Would you please choose the first or second cause not by "out of stock" to cancel the order?

Please check here:

We really need your great help.

After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.

Nice day^^

Hi dear

I'm sorry that it is difficult to purchase in marketing.

Would you please choose the first or second cause not by "out of stock" to cancel the order?

Please check here:

We really need your great help.

After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days.

Nice day^^

Dear friend,

Thank you for your reply.

Would you please choose the other cause to cancel the order?

We knew it is our fault.

But please offer us the big favor.

We will offer you some discount in your new order.

Hope you can forgive us and change the cause.

Please check here:

Nice day^^

Dear friends,

Thank you for your order.

But it seems that the order had not still pay it.

If there is anything I can help you, such as price, size, color etc.

Please feel free to contact me. In terms of payment is confirmed after,

We will deal with the order and shipment public as soon as possible. Thank you!

Best Regards

2.客人未付款邮件（针对无等级买家，客人可能不会付款）

亲爱的X,

我们感谢你从我们这里购买。但是,我们注意到,你还尚未付款。你可能不知道如何支付。

这是一个详细的支付流程链接:

如果你有任何问题支付,或者有什么理由,你不想去完成订单,请让我们知道。

我们可以帮你解决问题的付款方式或更改订单。

再次感谢!期待着答案尽快得到您的。

问候,

Dear X,

We appreciated your purchase from us. But, we noticed that you have no payment yet. You may not know how to pay.

This is a detailed payment process links:

If you have any questions payment, or there any reason that you don't want to go to complete the order, please let us know.

We can help you to solve the question of payment or make any changes to the order. Thanks again! We are all looking forward to get your answer as soon as possible.

Best regards,

3.客人未付款邮件（价高？给点优惠~（3%左右））

亲爱的朋友,

今天我观察你的订单还是未支付状态,而我认为,如果你看到我给你付款过程,已经知道如何支付。

但不知道是什么导致了你还没有付款,如果你认为这个价格是高的,我可以给你3%的折扣。

希望再次见到你到我的店,我们可以长期合作。

Dear friend,

Today we observe your order or fail to pay the state, and we think that if you see we give you payment process, already know how to pay.

But don't know what causes you haven't payment, if you think the price is high, we can give you a discount of 3%.

Hope to see you again to my shop, we can long-term cooperation.

Best Regards

4.客人未付款邮件（其他卖家比你这个便宜~，强调你质量和服务~，列一个你的服务流程~从咨询到收货）

亲爱的朋友，

已经几天过去了，我想可能你是看到比我更便宜的卖家。

我们在中国经营鞋包配饰有四年了，有自己的工厂和超过100名员工。发货前还会再一次仔细检查，这样就尽量避免了您的损失，如果确实有质量问题，拍照证实后我将在下次订单补上上次的衣服。

周到的服务是商业合作的基础，相信我们能成为很好的商业伙伴

Dear friend,

A few days passed, and we think maybe you found some cheaper than my shop.

We have four years experience of Bags, Shoes & Accessories business in China, and we have our own factory and more than 100 employees. We will carefully examined again before the shipment, and try to avoid your loss, if there is quality problem, take pictures after that, we will fill the last clothes in the next order.

Thoughtful service is the foundation of business cooperation, believe we can become very good business partner.

Best Regards

收到好评

Hi,dear friend

Thank you for your recent five-star feedback about your order.

Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!

We are updating the items everyday, you can check out more great products from our store:

We hope we will see you again on our store soon.

Thank you in advance.

Best Wishes~

Wangsan7

Wangsan4

Wangsan1

网三5

Hi,dear friend

Thank you for your recent five-star feedback about your order.

Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!

We are updating the items everyday, you can check out more great products from our store:

We hope we will see you again on our store soon.

Thank you in advance.

Best Wishes~

We also have Russian warehouse now,more faster:

Thank you for your support.Welcome to our store again

Thank you for your support.Welcome to our store again Now we have size L,length is 160cm and we are producing this dress with long sleeve

未收到评价

Dear friend

Thank you for your shopping on our store. Do you receive your order? If yes, would you please offer us a positive feedback. Your shopping experience is very important to us and our business. And it is a good way to help others to make purchase like you.

If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.

Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress!

Best Wishes~

3.收到中差评后：

Dear,

We are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.

Please contact us at any time so we can find out why you were unhappy and resolve your problems. And we will offer you a satisfied solution about that. Please feel free to contact us. We hope then you can revise your feedback into a positive feedback for us!

Thank you in advance.

Best Wishes~

4.客户回复中差评后，反应质量不好等情况，我们根据实际情况，给以一定的赔偿，让客户改为好评

Dear friend,

We are so sorry to check that you leave us neutral feedback of the order

We are so sorry about the problem you told us.

If you can change the feedback. We can offer you 1-5$ off discount in your new order.

Would you please change the feedback? Please check here to change the feedback:

We are begging for your forgiveness and understanding.

Thank you in advance.

Have a nice day^^

俄罗斯客户大包发

Dear friend ,

Thank you for paying for your order

As for the unstable shipping to Russia by China Post, We will send the Whole parcels to our Russian warehouse in Moscow by EMS, and then send your parcel to you by Russian Post from Moscow. It is more fast than China Post. So would you please tell us your full name and your address in Russian by station message?

AS following

your full name:

detail address:

post zip;

Telephone no:

By the way, we will update a temporary tracking number for you, After the parcel has arrived in Moscow, you can ask us for the Russian tracking number. We are waiting for your reply.

Have a nice day^^

The quality is very good..it is better than other store.And this item have each size from S to L. I will consider buy some new arrivals in this store.

Dear Aleksandra Plutahina ,

Thank you for your support. We had sent out your order no.1131471041.

We will send the whole parcels to our Russian Warehouse in Moscow by EMS.

Then our workmate will send your parcel to you by Russian Post from Moscow, it is faster than China Post. For now, we only offer you the temporary tracking number, if you can't check any information, please don't worry.

When the parcel has sent out from Moscow, we will offer you a new tracking number.

Please understand us. Hope you will like it and offer us positive feedback.

If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback.

Thank you in advance.

取消订单

Thank you for your reply.

Would you please choose the other cause to cancel the order?

We knew it is our fault.

But please offer us the big favor.

We will offer you some discount in your new order.

Hope you can forgive us and change the cause.

Please check here:

Nice day^^