国际酒店服务手册范本

总经理欢迎信

尊敬的贵宾：

我谨代表托斯卡纳大酒店向阁下的光临致以诚挚的问候和热烈的欢迎！

承蒙阁下光临托斯卡纳大酒店，我们深感荣幸。酒店全体员工将竭诚为您提供热情、周到、礼貌、高效且宜人的服务，热切期望为您营造“家”的气氛，让阁下在逗

留期间尽享舒适和安逸，同时也感谢您对托斯卡纳大酒店的关爱。欢迎您对我们的工

作提出宝贵意见，我们将以实际行动回报您的勉励和厚爱。

如果阁下有所需要，请与酒店总台联系（）。衷心祝愿您在酒店能留下美好

的回忆。

酒店名称

总经理：

WELCOME LETTER FROM GENERAL MANAGER

Dear guests,

Let me extend our sincere regards and a warm welcome to you on behalf of Changde Toscana Hotel.

We are deeply honored by your presence. All staff here will provide heartily, well-considered,

You for your concerr .we will valne your suggestion to our work and repay your encouragement

and excessive care by practical action.

If you have and question and request, please do not hesitate to contact the Front Desk

at

extension().We hope will have a good time here which be kept in your memory.

酒店名称

General Manager

前台

酒店前台经常保持高水平及亲切之服务态度，在阁下入住期间，需要以下任何帮助，请与前台联系。

接待处：收银处：大堂副理：礼宾部：

客房服务中心

酒店客房服务中心为阁下提供住宿服务，需要以下任何帮助，请与服务中心联系。线：

客房部：工程部：

空调

客房供有空调，客房墙壁上的调温器设有高、中、低三档，客人可根据需要调节室温度及风量。

商务中心

位于一楼，营业时间：每日上午8:00至晚上23:30特为各界商务旅游人士提供一切办公室设备及业务服务，包括秘书、传真、复印、快件专递、确认国际航班机票、预定国际航班机票、预订火车票、私人电脑及投影租用等。线：

退房时间

退房时间为中午12点，如需帮助请与前台联系。线：

用。线：

信用卡

酒店接受以下信用卡：

美国运通卡、万事达卡、Visa卡、大来卡、JCB卡、长城卡、牡丹卡等国主要信用卡。

国长途直拨（DDD）

客房可直接拨国长途（DDD）。具体城市及地区代号请参阅“指南”一栏，每次拨号对方铃响6声后开始计费。

门闩

客房设有门闩，请阁下使用。

请勿打扰

当阁下不希望被访客打扰时，请按亮客房客厅门旁边的“请勿打扰”开关。如果阁下不希望被打扰或只希望接听某些来电时。请与接线生联系。线：

饮用水

小冰箱供有饮用矿泉水，请勿饮用自来水。如需热水，情使用客房的电热壶。

值班经理

在阁下入住期间需要任何帮助，请与前台联系。线：

电源

客房梳妆台侧面配有220伏50赫电源插座，如要借用万能插头及变压器，请与客房中心联系，为安全起见，法律禁止在客房私自使用暖气或烹调设备。

紧急事件

如有紧急事件发生，请与接线生联系。线：

冲洗胶卷

请与商务中心联系。线：

防火措施

酒店备有全套消防设备，请参阅挂在房门背后的“消防图”，以了解紧急疏散路线。客房的衣柜亦备有防火自救面具，酒店与本市各有关部门通力合作，保证采取一切预防措施，以确保宾客之安全，发生火警时拨“0”与接线生联系，并告之所在位置。

吹风机

装置在客房洗手间

国际直拨长途（IDD）

客房可直拨国际长途，具体拨号程序及地区代号，请翻阅“指南”一栏，每次拨号对方响铃6声开始计费。

互联网

酒店所有房间配有高速宽带接口，部分高级客房配有品牌电脑，请您在利用我们的网络时，不要进行任何违反法律以及危害国家利益的行为。同时，请您明白，网络上的不安全因素总是存在的，对因此造成的损失，我们概不负责。

洗衣服务

酒店提供专业水洗、干系及烫衣服务。衣柜备有价目表及洗衣袋，服务时间上午8:00至晚上21:00时，另设有加快服务。

本市

请先拨“9”，然后再拨打。

失物招领

请与客房服务中心联系。线：

行服务

客房小酒吧

客房小酒吧每日添置饮品，如需其它物品或其它种类饮品，请与客房服务中心联系。为方便快速办理离店手续，请于退房当日将小酒吧账单填好后直接送交至前台收银处。客房联系请拨“”与接线生联系。

保险箱

如有贵重物品保管，请联络前台处收银。

阁下如在房间或酒店公共场所遗失任何物品，本酒店概不负责。

客房窗户

为了您的安全起见，酒店不提倡宾客打开客房窗户。

计程车服务

请与大堂礼宾部联系，线：

市区旅游观光

有关详情及具体安排，请与大堂礼宾部联系。线：

访客

根据市公安局的有关规定，所有来访者需出示有效身份证件，并在前台进行来访登记。晚11时至早晨7时，访客不得在客房逗留。

起床唤醒服务

如需起床唤醒服务，请与接线生联系。线：

宠物

酒店请勿携带宠物

Reception/Cashier:接待处 check:收银处

Duty Manager: 大堂副理 Concierge:礼宾部

Housekeeping Department

Housekeeping:客房部

Laundry

Engineering Department:工程部

Dial:客房部

Air-conditioned

Your room is full air-conditioned. You may adjust the ventilation and the temperature

level on the wall mounted thermostat .Please contact Housekeeping Department

Business Center

Located on the first floor, Open everyday from 8:00amo11:30pm.

Dial:商务中心

Check-Out Time

Check-out time is 12:00 noon, Please contact Front Desk should you require an extension, If you need any requires, Please dial:前台接待

Concierge

Located in the Lobby. Provides baggage collection, delivery and storage, as well

as airport transportation and limousine arrangements .dial:礼宾部

Credit Card

We are pleased to accept: American Express, Master Card, Visa Card, diners, JCB,

Peony and Great wall Credit Card.

Domestic Direct Dial (DDD)

Door Bolt

Please use the door bolt of room

Do Not Disturb

A button at the living room the Do Not Disturb indicator outside your room to ensure your privacy, This button also disengages your doorbell, If your wish to

have your call screened, Or do not wish to be disturbed by telephone calls, please

call Operator,

Dial:总台

Drinking Water

Mineral water is provided in the Mini Bar. Tap water is not potable, You can use

immersion heater if you need boiled water,

Duty Manager

For any assistance required during your stay, please contact Duty Manager at the

Lobby

Dial:接待处

Electricity

Rooms are equipped with 220 VOLT/50 WATT outlets located by the writing desk. Adaptors and transformers are available from Housekeeping. In the interest of

safety, the use of private heating is not permitted in guest rooms in accordance

with local regulations

Emergency

In the event of an emergency, please contact Operator. Dial:接待处

Fax

Our fax number is (86-736)7155099. If you want to send a fax, please contact

Business Center on the lth floor. It is open from 8:00 am to 11:00 pm every day.

You can connect with the Front Desk during the buiness time outside.

Film Processing

Please contact Business Center on the floor. Dial:商务中心

Fire Procedure

The hotel is full equipped with sophisticated fire detection and prevention

systems. Please study the fire escape plan mounted on your room door as a

precautionary measure, Fire Escape masks are provided in the closet of your

room. In accordance with requirements of the local authorities, the Management

takes this opportunity to assure you that every precaution is constantly made to

ensure your safety. In case of fire, dial”0”toreport the location Zof affected

area

Hair-Dryer

Hair-Dryer is located in the Rest room,

International Direct Dial (IDD)

The telephone in your room is equipped with International Direct Dialing

(DDD) facilities. Please refer to the TELEPHONE DIRECTORY section for details and dialing codes. Please note that calla will be charged after six

rings

Internet Access

The hotel is equipped with high-speed internet connection. Brand computer is

provided in the partial Deluxe room. When using the Ethernet and the Internet,

please don’t do anything unlawful. And please be aware that Hotel doesn’t hold

responsibility for any loss or damage resulting from the use of the Hotel Ethernet

and the Internet

Laundry/Dry Cleaning

Professional dry Cleaning, laundry and pressings are available Items

collected before noon will be returned on the same day. Service hour:8:00am to

21:00Pm.

Express is available

Laundry/dry cleaning lists and bags are available in a desk drawer.

Local calls

Please call 9 followed by the telephone number.

Lost and Found

Please call Housekeeping center of assistance.

Dial:前台接待

Luggage Service

Please contact concierge. Dial:礼宾部

Mini-Bar

Your Mini-bar will be replenished. Should you require more of any items or a

more comprehensive range of beverages, please contact Housekeeping. For fast

check-out on the day of your departure, please complete your mini-bar voucher

and hand it to the cashier.

Room to Room Call

Please dial’接待处’ for Operator assistance

Safe Deposit Boxes

Additional safe deposit boxes are available at the reception. The hotel will not be

liable for whatever you have lost in the guest room public areas inside the hotel

Windows

For your safety and security. Hotel normally discourages, the guest to open the

window of room.

Taxi Service

Please contact concierge Dial:接待处

Tours ＆ Sightsee ting

For tour information and arrangements, please concierge. Dial:接待处

Visitors

In the interests of your safety, and security all visitors are required to leave

guest rooms by 11:00pm Local laws stipulate that anyone visiting you

beyond 7:00am or staying with you as a gu est in your room must be

registered with the Hotel

Wake-up Call

Please call Operator for assistance. Dial:接待处

Pets

Pets are not allowed in the hotel.

位置

营业时间

为商务旅行者提供：旅途中之办公室，包括专业服务、传真、复印、办公室出租、会议设备及设施的租用、名片印刷、邮政服务、个人电脑出租、为阁下提供方便。

印刷和复印

可代为制作名片、个人信笺及其它文件的印刷，同时提供复印、校队和装订服务

快递

国际及国快递服务

传真

全球围即时的传真

请阁下在使用传真服务前仔细阅读下列声明：

酒店将不承担其在所提供的服务传真中可能涉及传真容遗漏或失误之责任，酒店亦不对由当事方或第三者提供出任何要求酒店承担由此所导致其相关之部分或全部损失之赔偿负责。

商务参考资料

提供最近期的商务杂志、贸易指南及其它指南

LOCATION

DIAL

OPEN DAILY FROM

We provide busy business travelers with an “office away from the office” our

business Center offers professional secretarial s, facsimile and photocopying facilities, offices for rental conference equipment and facilities

name card printing, courier and bindings rental

Printing and Photocopying

Printing of business cards, personalized for word processing requirements can be

arranged. Photocopying, collating and bingings are available.

Courier Service

Worldwide and local courier is available.

Facsimile

Prompt facsimile to destinations all over the world can be sent from the Business

Center

The following disclaimer appears on our faxes:

The Hotel shall not be responsible for any loss or damage howsoever arising in the

provision of this facsimile I/we shall indemnify the Hotel for any claims by any third party against the Hotel or loss or damage suffered by the Hotel

howsoever caused by or in connection with the provision of this.

Business Reference Library

Current business magazines, trade directories and other indexes are available.

阁下房间的机设有国际与国直拨服务

1、卡付费请先拨“9”

2、再拨有关

房间直拨

请直拨分机（房间机上标示），如需协助请拨“”与接线生联络

如何拨市

1、请点拨“9”外线

2、再拨

如何直拨国

1、拿起话筒，听到拨号音后再开始拨号

2、先拨“9”

3、接着拨地区编码

4、再拨对方

为阁下拨完后，或需等待10秒方能接通

为了避免拨错，请预先将阁下想拨的国写下

通话完毕，请确定将挂好

阁下需知的区域编码，若不在本册，请拨“”向客房中心询问，请注意某些国区域是没有国直拨服务的。

如何直拨国际

1、拿起话筒，听到拨号音后再开始拨号

2、先拨“9”

3、然后拨“00”

4、接着拨国家编码及地区编码

5、最后拨对方的

当阁下拨完后，或需等待20秒方能接通

为了避免拨错，请预先将阁下想拨的国际写下

通话完毕，请确定将挂好

阁下需知的区域或国家编码，若不在本册，请拨“”向客房中心询问。

请注意，某些区域或国家是没有国际直拨服务的。

Domestic Direct (DDD) and International Direct Dialing (DDD) are available on

your room telephone.

Dial “9” for operator assistance

Room to Room Calls

Please dial the extention(the room number). If you need any help, please

“83188” for operator assistance

How to make a Local Call

1、Dial “9” to get an outside line.

2、Dial the telephone number or called party.

How to make a Domestic Direct Dial (DDD) call

1、Commence dialing only after you hear the dial tone.

2、Dial “9”

3、Followed by area code of city required.

4、Dial the telephone number of called party

There may be a waiting period of up to 10 seconds before your line is connected. It is advisable to write down the complete number before dialing to avoid errors.

After completing your call, please ensure the handset is replaced securely on the

telephone set.

If you are unable to locate the code for the city you require, please touch “ 83198”

for Guest Service Center assistance . Please note that DDD may not be available in

some cities.

How to make an International Direct Dial (DDD) call

1、Commence dialing only after you hear the dial tone.

2、Dial “ 9 “

3、Dial “00”

4、Follow by the Country Code and Area Code.

5、Dial the telephone number of called party

There may be a waiting period of up to 20 seconds before your line is connected

It is advisable to write down the complete number before dialing to avoid errors.

After completing your call , please ensure the handset is replaced securely on the

telephone set.

If you are unable to locate the area code for the city or country you require, please

touch “89198”for Guest Service Center assistance. Please note that some countries

may not have IDD access.

国家时差（HRS) 直拨号国家编码城市编号COUNTRY TIME IDD COUNTRY AREA 阿根延-1 900 54 1 ARGENTINA CORDOBA 51

ROSARIO 41

SANTIAGO 85 澳大利亚+2 900 61 ADELAIDE 8

BRISBANE 73

CAIRNS 70

CANBERRA 62

DARWIN 89

MELBOURNE 39

NEWCASTLE 49

PERTH 9

SYDNEY 29 奥地利-7 900 43 SALZBURG 662 Austria VIENNA 1

比利时-7 900 32 BRUSSELA 2 Belgium

巴西-11 900 55 BRZILIA 61 Brazil RIN DEJANEIRO 21

SAN PULO 11 加拿大900 1 CALGARY 403 Canada EDMONTON 403

HAMILTON 416

MONTREAL 514

OTTAWA 613

TORONTO 416

VANCOUVER 604

WINNIPEG 204 丹麦900 45 COPENHAGEN

Denmark (INNER AREA) 1

(OUTER AREA) 2

HOVER 7

埃及900 20 ALEXANDRIA 3 Egypt CAIRO 2

国家时差（HRS) 直拨号国家编码城市编号COUNTRY TIME IDD COUNTRY AREA 南非-6 900 27 CAPETOWN 21 South Africa JOHANNESBURG 11

PRETORLA 12 西班牙-8 900 34 BARCELONA 3 Spain BILBAO 4

MADRID 1

瑞典-7 900 46 COTEMBORG 31 Sweden STOCKHOLM 8

瑞士-7 41 BERN 31 Switzerland 900 GENEVA 22

LAUSANNE 21

ZURICH 1

泰国-1 900 66 BANGKOK 2 Thailand CHIANGMAI 53

PATTAYA 38

PHUKET 76 美国-13to-18 900 1 CHICAGO 312 America HAWAII 808

LOSANGELES 213

MIAMI 305

NEWYORKCITY 212

SANFRANCISO 415

WASHINGTON.DC 202 英国-8 900 44 BIRMINGHAM 121 Britain EDINBURGH 131

LONDON(INNER) 171

(OUTER) 181

MANCHESTER 161

城市CITY 直拨号区域

DDD CODE AREA CODE

北京BEIJING 90 10 CHANGCHUN 90 431

CHANGSHA 90 731

CHENGDU 90 28

CHONGQING 90 23

FUZHOU 90 591

GUANGZHOU 90 20

GUILIN 90 773

GUIYANG 90 851

HAERBIN 90 451

HAIKOU 90 898

HANGZHOU 90 571

HEFEI 90 551 香港HONGKONG(IDD) 90 52 澳门MACAU(IDD) 90 853 呼和浩特HUHEHAOTE 90 471 JILIN 90 432

JINAN 90 531

KUNMING 90 871

LANZHOU 90 931

城市CITY 直拨号区域

DDD CODE AREA CODE LASA 90 891