五星级酒店英语大全

五星级酒店英语大全 Document number：NOCG-YUNOO-BUYTT-UU986-1986UT

国外生活必备英文词汇全搜索－住宿篇1

前台：

company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算

party （参加共同活动的）一批，一组，一组人

date 日期，日子

kind 种，类

bath 浴室

shower 淋浴

suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的

available 可用的，合用的，可得到的，可到达的

fully 完全地，彻底地name 名字，姓，姓名，名称

address 地址

the phone number 电话号码

be able to 能，会guarantee 保证，担保，包，管

occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发

book 预定，定

hotel 旅馆

offer 提出，提供discount 折扣

vacancy 空，空房间solid 全部地

be full up 全满

include 包括，包含major 较大范围的，主要的

international 国际的，世界的

provide with 提供

mini-bar 小冰柜

sort 种类，类别

price 价格，价钱

dollar 美元

service 服务，服侍

of course 当然

rate 价格，费用

tax extra 另加税金

look forward to 期待，希望receive 接待，接见，欢

迎

guest 旅客，宿客

welcome to 欢迎到来

bellboy 行李员，旅客服

务员

madam 夫人，女士，太

太

trip 旅行，旅程

take care of管理，照看

baggage 行李，

carry 运送，手提

suitcase 手提箱，衣箱

show 带领，指引，给看

lead 带领，引领，领路

give hand帮...的忙

allow 允许，准许

wish 愿，希望

pleasant 令人愉快的，舒

适的

enjoy 享受

a good time 快乐时光

pleasure 快乐，愉快，高

兴

not at all 不用谢，没关系

mention 提及，提到

registration登记，注册

at one's service 为...服务

behind 在后面，在...背后

remember 记住，记得

return 送还，还归

firmly 稳固地

go to bed 上床睡觉

check 检查，核对

list 名单，一览表

fill to 填写

form 表格

have a look 看一看

passport 护照

mind 介意，反对

fill out 填写

prepare 准备，预备

key card 出入证

seat 座位

file 档案

identification身分的证明

straight 马上，立刻

separately 单独地

opposite 在...的对面

gift 礼品，礼物

elevator [美]电梯

directly 直接地

straight 笔直的

traffic 交通

distance 直接地

intersection 交叉点，十

字路口

suggest 建议，提出（意

见，计划）等

popular 受欢迎的，大众

（或某种人）喜爱的

tourist 旅行者，游览者，

观光者

famous 着名的，出名的

tourist attraction 旅游胜地

history 历史

direction 方向，方位

well-known 出名的，众

所周知的

scene 景色，景象

attractive 有吸引人的，

引起兴趣的

interest 兴趣

dynasty 王朝，朝代

classical 古典的

architecture建筑风格

exquisite 精致的，精巧的

artistic value 艺术价值

chance 机会

feast one's eyes让某人一

包眼福

typical 典型的，代表性

的

pearl 珍珠

The Jade Buddha Temple

玉佛寺

what's more 另外

construction建造，构

造，结构

magnificent 壮丽的，宏

伟的

enjoy 欣赏，喜爱

stamp 邮票

stick 粘贴，张贴

envelope 信封，封套

sticker 背后有粘胶的标

签

ticket 票

airline 航空公司

wonder 想知道

consider 考虑，细想

in advance 预先

economy 经济

time-table 时刻表

flight 班机

airport 机场

国外生活必备英文词汇

全搜索－住宿篇2

rear stalls 戏院正方后座

in order 妥当，就绪

suppose 猜想，料想，想

象

matinee 日戏

dress circle戏院的二楼厅

cancel 取消

except 除...之外

performance 演出

acrobatic 杂技的

prefer 更喜欢

exchange 兑换，（货

币）交换

bill 钞票，纸币

currency 货币

according to根据...所说，

按照

equivalent 相等的，相当

的

note 纸币

sign 签名，署名

exchange memo 兑换水单

counter 柜台

prohibit 禁止，阻止

government 政府

information 信息

bottom line 底线

endorse 在（支票等）背

面签名，背书

signature 签名，署名

top line 头一行

receipt 收据，收条

amount 数额

certificate 单据

purchase 买，购买，购

置，所购物

countersign 副署，连署

in duplicate（正副）一式

两份

policy 政策，方针

understand 懂，理解

awfully 非常，很

describe 描绘，叙述，形

容

apologize 道歉

trouble 麻烦，烦恼

manager 经理

solve 解决

carelessness粗心，疏

忽，粗枝大叶

advise to 劝...

inconvenience 不方便

toilet 洗室

sincerely 真诚地，诚恳

地，真挚地

previous 先的，前的

occupant 占有人，占用

者，居住者

access 进入

responsible 有责任的，

（应）责任的

necklace 项圈，项链

safety box 保险柜

arrange 安排

in touch with 联系，接触

as soon as 一...就...

try one's best 努力，尽力

possible 可能的

regulation 规则，规章，

法规

noise 噪音，嘈杂声

several 几个，数个

misunderstand 误会，误

解

explain 解释，说明

relax 放松

calm 使平静，使镇定

in charge 主管

housemaid 客房服务员

release 再出租

measure 措施，方法

understaffed人员太少

的，人员不足的

accommodation cost 宿费

cashier 出纳

check in 入住登记

check out 办理退房手续

deluxe suite豪华套间

dining hall 餐厅

double room 双人间

foreign exchange counter

外币兑换处

hotel directory 旅馆指南

hotel lobby 饭店大堂

hotel rates 房价

information desk 总台

porter 行李员

reservation desk 预定处

room charge sheet 房价表

room with bath 带有浴室

的客房

room with good

ventilation 通风良好的客

房

single room 单人间

suite 套间

telephone operator 总机接

线员

in touch with 联系，接触

as soon as 一...就...

try one's best 努力，尽力

possible 可能的

regulation 规则，规章，

法规

noise 噪音，嘈杂声

several 几个，数个

misunderstand 误会，误

解

explain 解释，说明

relax 放松

calm 使平静，使镇定

in charge 主管

housemaid 客房服务员

release 再出租

measure 措施，方法

understaffed人员太少

的，人员不足的

accommodation cost 宿费

cashier 出纳

check in 入住登记

check out 办理退房手续

deluxe suite豪华套间

dining hall 餐厅

double room 双人间

foreign exchange counter

外币兑换处

hotel directory 旅馆指南

hotel lobby 饭店大堂

hotel rates 房价

information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房

room with good ventilation 通风良好的客房

single room 单人间

suite 套间

telephone operator 总机接线员

国外生活必备英文词汇全搜索－饮食篇1

餐具：

coffee pot 咖啡壶

coffee cup 咖啡杯

paper towel 纸巾

napkin 餐巾

table cloth 桌布

tea -pot 茶壶

tea set 茶具

tea tray 茶盘

caddy 茶罐

dish 碟

plate 盘

saucer 小碟子

rice bowl 饭碗chopsticks 筷子

soup spoon 汤匙

knife 餐刀

cup 杯子

glass 玻璃杯

mug 马克杯

picnic lunch 便当

fruit plate 水果盘toothpick 牙签

中餐：

bear's paw 熊掌

breast of deer 鹿脯beche-de-mer; sea cucumber 海参

sea sturgeon 海鳝

salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼

shark fin 鱼翅

scallops 干贝

lobster 龙虾

bird's nest 燕窝

roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠

fried pork flakes 肉松BAR-B-Q 烤肉

meat diet 荤菜vegetables 素菜

meat broth 肉羹local dish 地方菜

Cantonese cuisine 广东菜

set meal 客饭

curry rice 咖喱饭

fried rice 炒饭

plain rice 白饭

crispy rice 锅巴

gruel, soft rice , porridge

粥—

noodles with gravy 打卤

面

plain noodle 阳春面

casserole 砂锅

chafing dish, fire pot 火锅

meat bun 肉包子

shao-mai 烧麦

preserved bean curd 腐乳

bean curd 豆腐

fermented blank bean 豆

豉

pickled cucumbers 酱瓜

preserved egg 皮蛋

salted duck egg 咸鸭蛋

dried turnip 萝卜干

西餐与日本料理：

menu 菜单

French cuisine 法国菜

today's special 今日特餐

chef's special 主厨特餐

buffet 自助餐

fast food 快餐

specialty 招牌菜

continental cuisine 欧式西

餐

aperitif 饭前酒

dim sum 点心

French fires 炸薯条

baked potato 烘马铃薯

mashed potatoes 马铃薯

泥

omelette 简蛋卷

pudding 布丁

pastries 甜点

pickled vegetables 泡菜

kimchi 韩国泡菜

crab meat 蟹肉

prawn 明虾

conch 海螺

escargots 田螺braised beef

炖牛肉

bacon 熏肉

poached egg 荷包蛋

sunny side up 煎一面荷包

蛋

over 煎两面荷包蛋

fried egg 煎蛋

over easy 煎半熟蛋

over hard 煎全熟蛋

scramble eggs 炒蛋

boiled egg 煮蛋

stone fire pot 石头火锅

sashi 日本竹筷

sake 日本米酒

miso shiru 味噌汤

roast meat 铁板烤肉

sashimi 生鱼片

butter 奶油

冷饮：

beverages 饮料

soya-bean milk 豆浆

syrup of plum 酸梅汤

tomato juice 番茄汁

orange juice 橘子汁

coconut milk 椰子汁

asparagus juice 芦荟汁

grapefruit juice 葡萄柚汁

vegetable juice 蔬菜汁

ginger ale 姜汁

sarsaparilla 沙士

soft drink 汽水

coco-cola (coke) 可口可

乐

tea leaves 茶叶

black tea 红茶

jasmine tea 茉莉(香片)

tea bag 茶包

lemon tea 柠檬茶

white goup tea 冬瓜茶

honey 蜂蜜

chlorella 绿藻

soda water 苏打水

artificial color 人工色素

ice water 冰水

mineral water 矿泉水

distilled water 蒸馏水

long-life milk 保久奶

condensed milk 炼乳; 炼

奶

cocoa 可可

coffee mate 奶精

coffee 咖啡

iced coffee 冰咖啡

white coffee 牛奶咖啡

black coffee 纯咖啡

ovaltine 阿华田

chlorella yakult 养乐多

essence of chicken 鸡精

ice-cream cone 甜筒

sundae 圣代; 新地

ice-cream 雪糕

soft ice-cream 窗淇淋

vanilla ice-cream 香草冰

淇淋

ice candy 冰棒

milk-shake 奶昔

straw 吸管

国外生活必备英文词汇

全搜索－饮食篇2

水果：

pineapple 凤梨

watermelon 西瓜

papaya 木瓜

betelnut 槟榔

chestnut 栗子

coconut 椰子

ponkan 碰柑

tangerine 橘子

mandarin orange 橘

sugar-cane 甘蔗

muskmelon 香瓜

shaddock 文旦

juice peach 水蜜桃

pear 梨子

peach 桃子

carambola 杨桃

cherry 樱桃

persimmon 柿子

apple 苹果

mango 芒果

fig 无花果

water caltrop 菱角

almond 杏仁

plum 李子

honey-dew melon 哈密瓜

loquat 枇杷

olive 橄榄

rambutan 红毛丹

durian 榴梿

strawberry 草莓

grape 葡萄

grapefruit 葡萄柚

lichee 荔枝

longan 龙眼

wax-apple 莲雾

guava 番石榴

banana 香蕉

熟菜与调味品：

string bean 四季豆

pea 豌豆

green soy bean 毛豆

soybean sprout 黄豆芽

mung bean sprout 绿豆芽

bean sprout 豆芽

kale 甘蓝菜

cabbage 包心菜; 大白菜

broccoli 花椰菜

mater convolvulus 空心菜

dried lily flower 金针菜

mustard leaf 芥菜

celery 芹菜

tarragon 蒿菜

beetroot, beet 甜菜

agar-agar 紫菜

lettuce 生菜

spinach 菠菜

leek 韭菜

caraway 香菜

hair-like seaweed 发菜

preserved szechuan pickle

榨菜

salted vegetable 雪里红

lettuce 莴苣

asparagus 芦荟

bamboo shoot 竹笋

dried bamboo shoot 笋干

chives 韭黄

ternip 白萝卜

carrot 胡萝卜

water chestnut 荸荠

ficus tikaua 地瓜

long crooked squash 菜瓜

loofah 丝瓜

pumpkin 南瓜

bitter gourd 苦瓜

cucumber 黄瓜

white gourd 冬瓜

gherkin 小黄瓜

yam 山芋

taro 芋头

beancurd sheets 百叶

champignon 香菇

button mushroom 草菇

needle mushroom 金针菇

agaricus 蘑菇

dried mushroom 冬菇

tomato 番茄

eggplant 茄子

potato, spud 马铃薯

lotus root 莲藕

agaric 木耳

white fungus 百木耳

ginger 生姜

garlic 大蒜

garlic bulb 蒜头

green onion 葱

onion 洋葱

scallion, leek 青葱

wheat gluten 面筋

miso 味噌

seasoning 调味品

caviar 鱼子酱

barbeque sauce 沙茶酱

tomato ketchup, tomato

sauce 番茄酱

mustard 芥茉

salt 盐

sugar 糖

monosodium glutamate ,

gourmet powder 味精

vinegar 醋

sweet 甜

sour 酸

bitter 苦

lard 猪油

peanut oil 花生油

soy sauce 酱油

green pepper 青椒

paprika 红椒

star anise 八角

cinnamon 肉挂

curry 咖喱

maltose 麦芽糖

糖与蜜饯：

jerky 牛肉干

dried beef slices 牛肉片

dried pork slices 猪肉片

confection 糖果

glace fruit 蜜饯

marmalade 果酱

dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣

black date 黑枣

glace date 蜜枣

dried longan 桂圆干raisin 葡萄干

chewing gum 口香糖nougat 牛乳糖

mint 薄荷糖

drop 水果糖marshmallow 棉花糖caramel 牛奶糖

peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖

butter biscuit 奶酥

rice cake 年糕

moon cake 月饼

green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3

牛排与酒：

breakfast 早餐

lunch 午餐

brunch 早午餐

supper 晚餐

late snack 宵夜

dinner 正餐

ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼

cheese cake 酪饼

white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜

green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤

corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤

fried chicken 炸鸡

roast chicken 烤鸡

steak 牛排

T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排

well done 全熟

medium 五分熟

rare 三分熟

beer 啤酒

draft beer 生啤酒

stout beer 黑啤酒canned beer 罐装啤酒

red wine 红葡萄酒

gin 琴酒

brandy 白兰地

whisky 威士忌

vodka 伏特加

on the rocks 酒加冰块

rum 兰酒

champagne 香槟

其他小吃：

meat 肉

beef 牛肉

pork 猪肉

chicken 鸡肉

mutton 羊肉

bread 面包

steamed bread 馒头

rice noodles 米粉

fried rice noodles 河粉

steamed vermicelli roll 肠

粉

macaroni 通心粉

bean thread 冬粉

bean curd with odor 臭豆

腐

flour-rice noodle 面粉

noodles 面条

instinct noodles 速食面

vegetable 蔬菜

crust 面包皮

sandwich 三明治

toast 土司

hamburger 汉堡

cake 蛋糕

spring roll 春卷

pancake 煎饼

fried dumpling 煎贴

rice glue ball 元宵

glue pudding 汤圆

millet congee 小米粥

cereal 麦片粥

steamed dumpling 蒸饺

ravioli 馄饨

饭店交流用语之欢迎、

问候用语

1、Good

morning(afternoon,

evening), sir(madam)

早上（下午、晚上）

好，先生（夫人）。

2、How do you do

您好！（初次见面）

Glad to meet you.

很高兴见到您。

3、How are you

您好吗

Fine, thanks. And you

很好，谢谢。您好吗

4、Welcome to our hotel

(restaurant, shop).

欢迎到我们宾馆（餐

厅、商店）来。

5、Wish you a most

pleasant stay in our hotel.

愿您在我们宾馆过得愉

快。

6、I hope you will enjoy

your stay with us.

希望您在我们宾馆过得

愉快。（客人刚入店

时）

I hope you are enjoying

your stay with us.

希望您在我们宾馆过得

愉快。（客人在饭店逗

留期间）

I hope you have enjoyed

your stay with us.

希望您在我们宾馆过得

愉快。（客人离店时）

7、Have a good time!

祝您过得愉快！

8、***hotel, front desk.

Can I help you

***饭店，前厅。您找谁

9、Sorry, I’ve dialed the

wrong number.

对不起，我拨错号了。

10、May I speak to your

general manager

能和你们总经理说话吗

Speaking.

我就是。

11、Sorry, he is not in at

the moment.

对不起，他现在不在。

Would you like to leave a

message

您要留口信吗

12、Pardon.

对不起，请再说一遍，

好吗

I beg your pardon.

对不起，请再说一遍，

好吗

饭店交流用语之祝贺用

语

13、Congratulations!

祝贺您！

14、Happy birthday!

生日快乐！

15、Happy new year!

新年快乐！

16、Merry Christmas!

圣诞快乐！

17、Have a nice holiday!

假日快乐！

18、Wish you every

success!

祝您成功！

答谢和答应语:

19、Thank you (very

much).

谢谢您（非常感谢）。

20、Thank you for your

advice (information, help)

感谢您的忠告（信息、

帮助）。

21、It’s very kind of you.

谢谢，您真客气。

22、You are welcome.

不用谢。

23、Not at all.

不用谢。

Don’t mention it.

不用谢。

24、It’s my pleasure.

非常高兴为您服务。

(With pleasure.)

(My pleasure.)

25、I am at your service.

乐意为您效劳。

26、Thank you for staying

in our hotel.

感谢您在我们酒店下

榻。

27、I’m sorry.

很抱歉。

28、Excuse me.

对不起。

29、I’m sorry, It’s my

fault.

很抱歉。那是我的过

错。

30、Sorry to have kept

you waiting.

对不起，让您久等了。

31、Sorry to interrupt you.

对不起，打扰您了。

32、I’m sorry about this.

对此表示抱歉。

33、I apologize for this.

我为此道歉。

34、That’s all right.

没关系。

35、Let’s forget it.

算了吧。

饭店交流用语之征询和

指路用语

36、Can(May)I help you

我能帮您什么吗

Yes, please.

好的。

37、What can I do for you.

我能为您干点什么

38、Is there anything I

can do for you

有什么能为您效劳的吗

39、Just a moment, please.

请稍等一下。

40、May I use your phone

我能借用您的电话吗

Certainly.

当然可以。

Yes, of course.

当然可以。

41、Go

upstairs/downstairs.

上楼/下楼。

42、It’s on the second

(third) floor.

在二（三）楼。

43、Excuse me.

对不起。

Where is the washroom

(restroom, elevator)

请问盥洗室（休息室、

电梯）在哪儿

This way, please.

请这边走

Turn left /right.

往左转/右转。

45、It’s in the lobby near

the main entrance.

在大厅靠近大门。

46、It’s in the basement at

the end of the corridor.

在地下室走廊尽头。

饭店交流用语之提醒和

告别用语

47、Mind/(Watch)your

step.

请走好。

48、Please be careful.

请当心。

49、Please don’t leave

anything behind.

请别遗忘您的东西。

50、Don’t worry.

别担心。

51、Take it easy.

放心好了。

52、Please don’t smoke

here.

请不要在这边抽烟。

53、Goodbye.

再见。

54、See you late.

再见。

55、Good night.

晚安。

56、See you tomorrow.

明天见。

57、Goodbye and thank

you for coming.

再见，谢谢您的光临。

58、Goodbye and hope to

see you again.

再见，希望再见到您。

59、Have a nice trip!

一路平安！

60、Wish you a pleasant

journey! Good luck!

祝您旅途愉快！祝您好

运！

饭店交流用语之前厅和

客房部用语

1、Have you a reservation

您预定过了吗

2、May I know your

name and room number

您能告诉我您的名字与

房间号吗

3、Here is your room key. 给您房间钥匙。

4、Please pay at the cashier’s desk over there.请去那边帐台付款。

5、Are these your baggage

这些是您的行李吗

May I take them for you 我来帮您拿好吗

6、Housekeeping, may I come in

客房服务员，我可以进来吗

7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.

请把要洗的东西放在浴室门后的洗衣袋中。

8、I hope I’m not disturbing you.

我希望没有打扰您。

9、One moment, madam. I’ll bring them to you right away.

等一会儿，夫人。我马上送来。

10、I’ll send for an electrician( doctor, ……)我给您请电工（大夫……）。

餐饮部：

11、Sit down, please. Here is the menu.

请坐，给您菜单，先生。

May I take your order, sir 您要点菜吗

12、What would you like to have, coffee or tea

您要喝咖啡还是茶

13、Would you like to have any wine with you dinner

您用餐时要喝点酒吗14、Service hours are: （餐厅）供应时间是：早餐7点到9点。

午餐11点半到1点半。

晚餐6点半到8点半。15、Here is the bill. Please sign it.

这是您的账单，请签字。

饭店交流用语之销售用语

005-1-4 15:40:12

1、What kind of

rooms(foods) would you like to have

您需要什么样的房间（吃什么样的菜）

2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小

册子和价目表。

3、We’ll give you a

10%(ten percent ) discount.

我们给您九折优惠。

4、We’ll offer tour guides

complimentary breakfasts.

我们给陪同提供免费早

餐。

5、We accept your terms.

我们接受您的条件。

6、May I introduce

myself

让我介绍我自己。

7、May I present you a

litter souvenir

请接受我们的一点小纪

念品。

8、Let’s drink to our

friendship!

为我们的友谊干杯！

9、Let me propose a toast

to the health of our guests!

建议为在座客人的健康

干杯！

10、Cheers!(Bottoms!)

干杯！

11、How do you like

Chinese food

您喜欢中国菜吗

12、What do you think of

our service

您对我们的服务有什么

意见

13、Thank you for your

comments(compliment,

suggestions).

谢谢您给我们提的意见

（赞扬、建议）。

14、I’m afraid it’s against

the hotel’s regulations.

这是违反饭店规章制度

的。

15、In our hotel we don’t

accept tips.

我们饭店是不收小费

的。

It’s our pleasure to serve

our guests well.

我们为能为客人服务好

而感到高兴。

Thank you all the same.

然而，还是要谢谢您。

16、I’m afraid you’ll have

to pay for the damage.

您必须赔偿。

17、Thank you for telling

us about it.

谢谢您告诉我们

I’ll look into the mater

right away.

我马上去处理这件事

情。

18、I assure you it wont

happen again.

我保证此类事情不会再

发生。

19、Please don’t worry,

sir (madam)

先生（夫人），请不必

担心。

I will send someone up to

your room right away.

我马上派人到你的房间

去。

20、I can’t guarantee

anything, but I’ll try my

best.

我不能保证，但我会尽

力而为。

21、What can I show you.

您要买什么

22、How do you like this

fashion (color, size,

design )

您喜欢这种款式（颜

色、尺寸、图案）吗

23、The extra large size

of this color is out of stock.

这种颜色的特大号已经

卖完了。

Please try us again

tomorrow.

请明天再来看看。

24、They are altogether

175(one hundred and

seventy-five) Yuan.

共计175元。

You may pay in cash or

with credit card.

您可以付现金也可以用

信用卡。

25、You have made a

good choice, you have

very good taste.

您真会买东西，眼力真

好。

宾馆英语之预订房间

1．I'd like to book a

double room for Tuesday

next week．

下周二我想订一个双人

房间。

2．What's the price

difference

两种房间的价格有什么

不同

3．A double room with a

front view is 140 dollars

per night，one with a rear

view is 115 ollars per

night．

一间双人房朝阳面的每

晚140美元，背阴面的每

晚115美元。

4．I think I'll take the one

with a front view then．

我想我还是要阳面的

吧。

5．How long will you be

staying

您打算住多久

6．We'll be leaving

Sunday morning．

我们将在星期天上午离

开。

7．And we look forward

to seeing you next

Tuesday．

我们盼望下周二见到

您。

8．I'd like to book a

single room with bath

from the after-noon of

October 4 to the morning

of October 10．

我想订一个带洗澡间的

单人房间，10月4日下午

到10月10日上午用。

9．We do have a single

room available for those

dates．

我们确实有一个单间，

在这段时间可以用。

10． What is the rate，

please

请问房费多少

11．The current rate is

＄ 50 per night．

现行房费是50美元一

天。

12． What services come

with that

这个价格包括哪些服务

项目呢

13．That sounds not bad

at all． I'll take it．

听起来还不错。这个房

间我要了。

14． By the way， I'd like

a quiet room away from

the street if the is

possible．

顺便说一下，如有可能

我想要一个不临街的安

静房间。

Dialogue A

A：Room

Reservations．Good

afternoon．

B：I'd like to book a

double room for Tuesday

next week．

A：That's fine， sir． A

double room for

Tuesday，

September12th， with a

front view or rear view

B：What's the price

difference

A： A double room with a

front view is 140 dollars

per night，one with a rear

view is 115 dollars per

night．

B：I think I'll take the one

with a front view then．

A： How long will you be

staying

B： We'll be leaving

Sunday morning．

A： That will be five

nights， sir．Thank you

very much，and we look

forward to seeing you next

Tuesday．

B： Good． That's all

settled then． Good-bye．

A： Good-bye．

Dialogue B

A：Advance

Reservations．Can I help

you

B：Yes，I'd like to book

a single room with a bath

from the afternoon of

October 4 to the morning

of October 10．

A： Yes， we do have a

single room available for

those dates．

B： What is the rate，

please

A： The current rate is

＄50 per night．

B： What services come

with that

A： For＄50 you'll have a

radio， a color

television， a telephone

and a major international

newspaper delivered to

your room everyday．

B： That sounds not bad

at all．I'll take it．

A：Very good． Could

you tell me your name，

sir， please

B： Yes， it is Moore．

A： How do you spell it，

please

B： It's M-O-O-R-E．

A：M-O-O-R-E．And

what is your address，

please

B：It is 3600 Montague

Boulevard，Hattiesburg，

Mississiippi39401

U．S．A．．

A： Excuse me， sir，

but could you speak a little

more slowly，please

B：Sure，no

problem．It's 3600

Montague Boulevard，

Hattiesburg，Mississippi

39401 U．S．A．．Have you got it

A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．

B： That's right．

A： What about your telephone number

B：（601） 264-9716． By the way， I'd like a quiet room away from the street if that is possible．

A：A quiet room away from the street is preferred．O．K．．We' ll mail you a reservation card confirming your booking as soon as possible．We look forward to your visit．B：Thank you and good-bye．

A：Good-bye．

Words and Expressions settle v．解决available a．可得到的，有用的

confirm vt．使坚定，认可

Mississippi n．密西西比（美国州名）

宾馆英语之在宾馆门口15．Welcome to our hotel．

欢迎光临。

16．So you have got altogether four pieces of baggage

您一共带了4件行李，是不是

17． Let me have a check again．

让我再看一下。18．The Reception Desk is straight ahead．

接待处就在前面。19．After you, please．

你先请。

20．Excuse me, where can I buy some cigarettes 劳驾。我到哪儿可买到香烟

21．There is a shop on the ground floor．

一楼有个商店。

22．It sells both Chinese and foreign cigarettes．

在那儿可买到中国香烟和外国香烟。

23．Can I also get some souvenirs there

也可以买到纪念品吗24．There is a counter

selling all kinds of

souvenirs．

有个柜台出售各种各样

的纪念品。

25．Excuse me, where is

the restaurant

劳驾，请问饭厅在哪儿

26．We have Chinese

restaurant and a western－

style restaurant．Which

one do you prefer

我们有中餐厅和西餐

厅，你愿意去哪个

27．I'd like to try some

Chinese food today．

今天我想尝尝中国菜。

Dialogue A

（A car pulls up in front

of Huatian Hotel and a

doorman

（A） goes forward to

meet the guests B and C,

opening the door of the car

for them．）

A：Good evening，sir

and madam．Welcome to

our hotel．

Mr Bell（B）:

Thanks．Good evening．

A：（Opening the trunk,

taking out the baggage and

looking at the name on the

baggage tags）

I'm the doorman, sir． So

you have got altogether

four pieces of baggage

B： Er． Maybe five,

Margaret（C）

A：FiveOh, sorry． Let

me have a check again．

C：Oh，no，

Henry．Always poor

memory！We've got only

four．

B：I see．

（To the doorman）

Sorry，boy． You're

right． Four pieces．

A： Never mind,

sir． The Reception Desk

is straight ahead．After

you，please．

B：Yes，thank you．

Dialogue B

A： Excuse me． Where

can I buy some cigarettes

B： There is a shop on the

ground floor． It sells

both Chinese and foreign

cigarettes．

A：Can I also get some

souvenirs there

B：Yes, sir．There is a

counter selling all kinds of

souvenirs．

A： By the way, where is

the men's room

B：There is one at the end

of the corridor．

A：Thank you．

B： You are welcome．

Dialogue C

A：Excuse me, where is

the restaurant

B：We have Chinese

restaurant and a western-

style restaurant．Which

one do you prefer

A：I'd like to try some

Chinese food today．

B： The Chinese

restaurant is on the second

floor．

A： What are the hours at

the restaurant

B：Breakfast 6: 0 to 9:

00 . ; Lunch 11: 30 . to2:

00 p．m. ; Dinner 5: 30 to

9: 00 .

A：Thank you．

B： You're welcome．

Words and Expressions

cigarette n．香烟、纸

烟

souvenir n．纪念品，

纪念物

corridor n．走廊

宾馆英语之在接待处 1

28．I want a double room

with a bath．

我要一间有浴室的双人

房。

29．How much a day do

you charge

每天收费多少

30．It is hundred yuan a

day including heating

fee， but excluding

service charge．

一百元一天，包括供暖

费但不包括服务费。

31．It's quite

reasonable．

收费十分合理。

32．How long do you

intend to stay in this hotel

您准备住多久

33．Have you got through

with the check－in

procedure

你是否已经办妥住宿登

记手续

34． Can I book a single

room for my friend

beforehand as he will

arrive in Shanghai

tomorrow morning

我能为我的朋友预订一

间单人房吗他将于明天

早上到达上海。

35．Would you mind

filling in this form and pay

a hundred yuan in advance

for him．

请填好并预付一百元

钱。

36．This is a receipt for

paying in advance．Please

keep it．

这是预付款收据，请收

好。

37．Have you any vacant

（spare） room in the

hotel

旅馆里有空余房间吗

38．Sorry， we have no

vacant（spare） room for

you． But I can

recommend you to the

Orient Hotel where you

may get a spare room．

对不起，我们已经客满

了。但是我可以介绍您

去东方饭店，那里有空

余的房间。

39．Good afternoon， my

room number is 321．Any

mail for me

下午好！我的房号是

321。有我的信吗

40．Yes．You have two

letters and one telegram，

also a message was left by

a lady before one hour．

有的。您有两封信和一

封电报，一小时前有一

位小姐来电话留言给

您。

41．I'll mail a letter to

U．S．A．by airmail．

我要寄一封航空信到美

国。

42．How much do I have

to pay for you

我要付多少钱

43．A letter generally

mails to America—

Europe—Africa by

airmail． First 20 grams is

20 yuan．

通常一封寄到美国、欧

洲、非洲的航空信，20

克收费20元。

Dialogue A

（A：Receptionist B：

Guest）

B： I want a double room

with a bath．How much

aa day doyou charge

A： It is a hundred yuan a

day including heating fee

but excluding service

charge．

B：It's quite reasonable．

A：How long do you

intend to stay in this hotel

B：I shall leave in a

fortnight（half a

month）．

A：Have you got through

with the check－in

procedure

B：Oh，yes，I'm going

to fill in the form of

registration right

now．Can I book a single

room for my friend before

hand as he will arrive in

Shanghai tomorrow

morning

A：Sure．Here is the

form for

reservations．Would you

mind filling in this form

and pay hundred yuan in

advance for him．

B：All right． This is one

hundred yuan to pay for

my reservation．

A：Thank you．This is a

receipt for paying in

advance．Please keep it．

Dialogue B

B： Have you any vacant

（spare） room in the

hotel

A：Sorry，we have no

vacant（spare） room for

you． But I canre

commend you to the

Orient Hotel where you

may get as pare room．

B：That sounds very

good！Can I book the

plane ticket（train

ticket，ship ticket）here

A：Please go to the

CAAC office to book your

plane ticket．If you want

to book your train ticket or

ship ticket，you'd better

go to the Shanghai

International

TravelService．

B： Could you tell me

how many kinds of rooms

do you have

A：There are single

rooms， double rooms，

suites and deluxe suites in

our hotel． Every room is

equipped with a bat hand a

telephone．

B：Oh，I see．Thanks．

A：You are welcome．

Dialogue C

（A： Guest B：Receptionist）

A：Good afternoon，my room number is 321．Any mail for me

B：Yes．You have two letters and one telegram，also a message was left by a lady before one hour．A：Let me see who called… I have to make a phone call．Will you get me the party Here is the number．

B： OK．Wait for moment．… Here is your party．

A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you

B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional

20grams is 15 yuan．

A：Oh，I see．Thank you very much．

Words and Expressions heating fee 供暖费exclude vt．把……排除在外

reasonable a．（价钱）公道的，不贵的fortnight n．十四日，两星期

procedure n．过程，步骤，程序

check－in procedure 住宿登记手续

registration n．登记，注册

deluxe suites 豪华套房

宾馆英语之在接待处 2 2005-1-18 22:34:50 44．Yes， we do have a reservation for you．

对了，我们这儿是有您预订的房间。45．Would you please fill out this form while I prepare your key card for you

请您把这份表填好，我同时就给您开出入证，好吗

46．What should I fill in under ROOM NUMBER “房间号码”这一栏我该怎么填呢

47．I'll put in the room number for you later on．过会儿我来给您填上房

间号码。

48．You forgot to put in

the date of your

departure．

您忘了填写离店日期

了。

49．And here is your

key，

Mr．Bradley．Your room

number is 1420．

给您房间的钥匙，布拉

德利先生。您的房间号

码是1420。

50．It is on the 14th floor

and the daily rate is＄90．

房间在14层，每天的房

费是90美元。

51． Please make sure

that you have it with you

all the time．

请务必随时带着它。

52． My business

negotiation has progressed

much more slowly than I

had expected．

我的业务谈判进行得比

我原先预料的慢了许

多。

53． I wonder if it is

possible for me to extend

my stay at this hotel for

two days．

我想知道是否可以让我

在这儿多呆两天。

54．I'll take a look at the

hotel's booking situation．

我来查看一下本店房间

的预订情况。

55．I'm glad that we'll be

able to accept your

extension re－quest．

很高兴我们有办法接受

您延长住宿的要求。

56． But I'm afraid that it

will be necessary for us to

ask you to change rooms

for the last two nights．

不过，恐怕最后两天我

们得请您搬到别的房间

去。

57． We have already let

your room to another

gentleman．

我们已经把您住的房间

租给了另外一位先生。

58． That's no problem at

all．

没问题。

Dialogue A

A： Good morning, sir.

Can I help you

B：Good morning！I

have a reservation for a

single room with a bath

here.

A： May I have your

name, sir, please

B：Bradley,John Bradley.

A：Just a moment, sir,

while I look through

our ,we do have a

reservation for you, Mr.

you please fill out this

form while I prepare your

key card for you

B： I borrow your pen for

a minute, please

A： you are.

B：What should I fill in

under ROOM NUMBER

A： You can just skip that.

I'll put in the room number

for you later on.

B：（After he has

completed the form）

Here you think I've filled

in everything correctly.

A：Let me see…name,

address, nationality,for

war ding address, passport

number, place of issue,

signature and date of ,here,

forgot to put in the date of

your departure. Here let

me fill it in for are leaving

on…

B：Ocrober 24.

B： 'll take good care of it.

A： And now if you are

ready,, I'll call the bell-boy

and he'll take you to your

room.

B： Yes, I'm you.

A：I hope you enjoy your

stay with us.

B：I'll try.

Dialogue B

A：Good morning！Can I

help you

B：Good morning！ I'm

lass in room 1208. My

business negotiation has

progressed much more

slowly than I had makes it

necessary for me to stay

on here for another

wonder if it is possible for

me to extend my stay at

this hotel for two days.

A： I'll take a look at the

hotel's booking situation.

Yes, sir,I'm glad that we'll

be able to accept your

extension re－ I'm afraid

that it will be necessary for

us to ask you to change

rooms for the last two

see,we have already let

your room to another that

acceptable to you

B： Yes, that's no

problem at all.

A：Let me see… room

1111 Will be vacant. How

about room1111

B：That is fine.

A：When would you like

to move tomorrow

B： I don't know.

A：The new occupant will

be checking in a little after

twelve.

B： That means I have to

move out before 12. Let

me see. I'll be leaving for

the negotiation at 9∶30

tomorrow morning and I

will not be returning to the

hotel until sometime in the

afternoon. So I'm going to

have to do it before I go to

the ,I think I will move at

9o'clock.

A： will send a bellboy to

your room and help

youwith your luggage at 9

o'clock. And please

remember to bring your

key card to the reception

desk when you pass it

tomorrow so that I can

change the room number

on it.

B：I you very much.

A：Goodbye.

Words and Expressions

nationality n．国籍

forward v．发送，寄

发

for warding address 转投

地址

passport n．护照

place of issue 发照地点

signature n．签名

departure n．离开

regulation n．规章，

规定，条例

negotiation n．谈判；

磋商

extension n．延长日期

宾馆英语之应接服务员

2005-1-8 12:33:12

59．Is this everything，

sir

这是全部东西吗，先生

60．Here's the light

switch．

这是电灯开关。

61．Here's the closet and

there's the bathroom．

这儿是壁柜。这儿是洗

澡间。

62． Will there be

anything else， sir

还有什么事吗，先生

63． Well，if you need

anything else，please call

room service．

噢，如果你有什么事，

请叫房间服务。

64． Let me help you with

your luggage．

我来帮您拿行李。

65．It's very kind of you

to do so．

你这样做使我很感激。

66．What's your room

number， please

请问您的房间号码

67． And by the way，

could I have a look at your

room card

顺便问一句，我可以看

一下您的房卡吗

68．How do you like this

room

您觉得这个房间怎么样

69．It's also quite

spacious．

房间也很宽敞。

70． Do you mind if I put

your luggage by the

wardrobe

我把您的行李搁在衣柜

旁边好吗

71．By the way， could

you tell me about your

hotel service

顺便问问，你能不能给

我讲一下宾馆服务的情

况

Dialogue A

Bellboy： Is this

everything， sir

Visitor：Yes，that's

everything．

Bellboy：Follow me，

please．

Visitor：Thanks．

Visitor：Oh， can you

change a twenty

F． C．：Yes，sir．

Visitor：Three fives and

five ones， please．

F．C．： Yes， sir．

Bellboy： Here we are，

sir．

Here's the light switch．

Visitor： Fine．

Bellboy： Here's the

closet and there's the

bathroom．

Visitor：Great！ I want to

wash up．

Bellboy： Will there be

anything else， sir

Visitor：No，thanks． I

think I'm OK．

Bellboy：Well，if you

need anything else，

please call room service．

Visitor：Thank you．Here you are．Dialogue B

（A： Bellman B： Mr and Mrs Smith）

A： Good afternoon， sir and madam． I'm the bell man here．

B：Good afternoon．

A：Very nice to see you here． Let me help you with your luggage．

B：It's very kind of you to do so．

A： What's your room number， pleaseAnd by the way，could I have a look at your room card B：Oh，yes．This morning my secretary made a reservation and filled in the registration form for me． He told me that my room number was 302．

A：I see．Now please follow me．

（After entering the room）

A：Sir and madam，how do you like this roomIt's just facing the Shanghai gymnasium．It's also quite spacious．

B：It's very cozy．I like it very much．

A： Do you mind if I put your luggage by the wardrobe

B： It's OK．Thank you very much．

A： Sir and madam， if you need something， just call me over the phone or press the button over there．

Dialogue C

（When me bell man is leaving the room，Mr．Brown asks him to introduce something about their service．）

A：By the way，could you tell me about your hotel service

B： Certainly sir．Our hotel is a modern garden hotel of three star grade consisting of a group of three－storied octagonal buildings．The hotel possesses 199 international－stand arddouble rooms， 4 suites and 2 deluxe suites． All of the mare

well－furnished．

A：How about other

services

B： Available at the hotel

is a variety of Chinese，

Japanese and Western

food restaurants， in

addition to a complete set

of service facilities

including ballroom，

physical fitness center，

squash， billiard room，

beauty salon， sauna，

swimming pool， bar，

shopping arcade and taxi

service，etc．

A：It sounds great．I'd

like to have a brochure of

your hotel．Where could I

get one

B：You can get it from

the Reception Desk．If

you don't mind， I'll come

up again and offer you

one．

A：Good．That's very

kind of you．By the

way，what about the daily

service hour of the dining

－room

B： From 7∶00

a． m． till 10∶00

p．m．， nearly serving

all day long．

A：When will the bar and

cafe open

B：From 3∶00

p．m．till

midnight．And then，you

might keep your valuables

at the hotel's vault．

A：You give very good

service in your

hotel．Thank you a lot．

Words and Expressions

F．C．=front desk clerk

前台职员

Shanghai Olympic

Hotel 上海奥林匹克饭店

gymnasium n．体育馆

spacious a．宽敞的

cozy a．舒适的

wardrobe n．衣橱，衣

柜

consist（of）

v．由……组成；包含

storied a．有……楼层

的

octagonal a．八角形的

furnish vt．装备；布

置（房间）

well－furnished （房间）

布置得好

available a．可得到的

variety n．种类；多样

化

in addition to 另有，还有

facility n．设备

physical fitness 健身房

squash courts

（squash=tennis）网球场

billiard n．弹子

beauty salon 美容室

sauna n．桑拿浴室

arcade n．商场

brochure n．小册子

valuables n．贵重物品

vault n．保管库（贵重

物品储藏处）

宾馆英语之在问讯处 1

2005-1-4 15:39:14

72．Is there any place in

the hotel where we can

amuse our－selves

旅馆里有娱乐场所吗

73．If you want to take a

walk， you can go to the

garden．

如果您想散步，可以去

花园。

74．There is a recreation

centre on the ground

floor．

在一楼有个娱乐中心。

75． You can play

billiards，table tennis，

bridge，and go bowl－

ing．

您可以去打打台球、乒

乓球、桥牌和保龄球。

76．Is there a place where

we can listen to some

music

有听音乐的地方吗

77． There is a music

teahouse where you can

enjoy both classical music

such as Beethoven，

Mozart，Liszt，and mode

rnmusic，while having

some Chinese tea or other

soft drinks．

有个音乐茶座，您可以

一边欣赏古典音乐，如

贝多芬、莫扎特、李斯

特的乐曲和现代音乐，

一边品尝中国茶和软饮

料。

78． Would you please

tell me the daily service

hours of the dining room

请告诉我餐厅每天的服

务时间，好吗

79．From 7∶00

a．m．till 10∶00

p．m．nearly serving all

day long．

从早上七时一直到晚上

十时，几乎全天供应。

80． When will the bar

and cafe open

酒吧和咖啡馆什么时间

开放

81．From 3∶00

p．m．till midnight．

从下午三点到晚上十二

点。

82．Does the guest house

offer any other service

宾馆里还有哪些服务项

目

83．We have a barber

shop， a laundry， a

store， post and telegram

services，a newspaper

stand，a billiard，table

tennis， video games and

so on．

我们有理发室、洗衣

房、小卖部、邮电服

务、报刊供应柜、弹子

房、乒乓球和电子游

戏。

84．It's jolly good！

这太好了！

85．And where can I have

my laundry done

脏衣服送到哪里去洗

Dialogue A

A：Is there any place in

the hotel where we can

amuse our－selves

B：If you want to take a

walk， you can go to the

garden． Itis very relaxing

there．

A： That sounds

good．But is that the only

place to go

B： No， sir． There is a

recreation centre on the

ground floor．You can

play billiards， table

tennis， bridge，and go

bowling．

A：Is there a place where

we can listen to some

music

B：Yes，sir．There is a

music teahouse where you

can enjoy both classical

music such as

Beethoven，Mozart，

Liszt，and modern

music， while having

some Chinese tea or other

soft drinks．

A：Oh，great！Thank

you very much．

B：It's a pleasure．

Dialogue B

（A： Receptionist B：

Guest）

B：Would you please tell

me the daily service hours

of the dining room

A：Certainly．From

7∶00 a．m．till 10∶00

p．m．nearly serving all

day long．

B： When will the bar and

cafe open

A：From 3∶00

p．m．till midnight．

B： Does the guest house

offer any other service

A：Oh， we have a

barber shop， a laundry，

a store，post and telegram

services，a newspaper

stand， a billiard，table

tennis，video games and

so on．

B： It's jolly good！

A：You may have your

shopping and amusements

there．

B：Thank you for your

concern．Can I get a

tourist map in the hotel

A：Yes， you may go to

the lobby and buy it from

the news-paper stand

there． With the map，

you can find your way

around．

B： Good．And where

can I have my laundry

done

A：There's a plastic bag

in the bathroom．Just put

your laundry in it．It will

be picked up after I make

the bed every

morning．Here is the

room key．

B： Do I keep the key

A：At the service

counter，there are

attendants on duty all

day．Please leave the key

with the service counter

when you go out．

B：Yes，I

know． Thanks．

A： And then， you

might keep your

valuables： diamonds，

necklace，ear－rings，

etc．，in the vault of the

guest house．

B：You give very good service in this guest house．Thank you a lot．A：Thank you，Mr．Taylor．I hope you will enjoy staying here．In the mean time，the hot water supply in this guest house is from 6∶00 a．m．up to 12∶00 p．m．

B：Oh，that sounds good． I feel like taking a bath right now．I'm used to having a bath at 9

o'clock every morning．A：If you please．In the batnroom， everything has already been prepared， such as toilet soaps， towels， bathing towels， bathrobes，slippers，toilet paper，shampoo，combs，brushes， shavers，an ashtray and bathing caps．B：Thank you for your information．

Words and Expressions amuse vt．给……娱乐；逗……乐

bowling n．保龄球vedio a．图像的

game n．游戏

jolly a．极好amusement n．娱乐concern n．v．关心，涉及；关于

lobby n．门廊；门厅valuable n．值钱物a．值钱的

diamond n．钻石、金刚石

necklace n．项圈，项链

ring n．戒指

vault n．（银行）保险库

supply v．供应bathing towel 浴巾bathrobe n．浴衣slipper n．拖鞋shampoo n．洗发液（香波）v．洗头ashtray n．烟灰缸shaver n．电动剃刀

宾馆英语之在问讯处 2 2004-12-19 13:22:02 86．Madam．What can I do for you

夫人。我能为您做些什么87．I'm looking for a man

whose name is John．

我在寻找一位男士，他

的名字叫约翰。

88．Could you tell me his

room number， please

请问他的房间号码是多

少

89．I suppose it is 735．

我想他的房间号码是735

号。

90．By the way， please

show me where the lift is

顺便请指点我电梯在什

么地方

91．I need some

information about touring

Hangzhou．

我想了解关于游览杭州

的情况。

92． There are two trains

going to Hangzhou every

morning，No．49 and

No．79．

每天早晨有两列火车到

杭州，49次列车和79次

列车。

93．What time does this

train leave

这列火车什么时间发车

94． Could you get me

two tickets for tomorrow

here

你能否在这儿卖给我两

张明天的车票

95．I'm looking for a

friend，

Mr．Brown． Could you

tell me if he is in the hotel

我在找一位朋友，布朗

先生。你能告诉我他是

住在这个饭店吗

96．Just a minute，

please．I'll see if he is

registered．

请稍等片刻，我看看他

是否登记了。

97．They are in suite

705． Let me phone

him．

他们住在705号套房，我

来给他打电话。

98．Mr．Brown said he's

waiting for you in his

room．

布朗先生说他在房间里

等您。

Dialogue A

A： Good afternoon，

Madam．What can I do

for you

B： Good afternoon．I'm

looking for a man whose

name is John．

A：Could you tell me his

room number，please

B： I suppose it is 735．

A： Please wait a

moment． Let me phone

him… Mr． John said he's

waiting for you in his

room．

B： Thank you very

much．By the way，

please show me where the

lift is

A：I'll tell you how to get

there．This way，

please…

B： Thank you．

A：It's my pleasure．

Dialogue B

（A： Receptionist B：

Mr Brown）

A：Good morning，

sir．Anything I can do for

you

B：Good morning．I

need some information

about touring Hangzhou．

A：There are two trains

going to Hangzhou every

morning，

No．49 and

No．79．Which one do

you prefer

B： Which is earlier

A：No．49．This train

goes to Guangzhou，and

it stops at Hangzhou．

B：What time does this

train leave

A：At 9∶45 in the

morning and arrives in

Hangzhou at about one

o'clock in the afternoon．

B：Good，I'll take this

one．Could you get me

two tickets for tomorrow

here

A：Sorry，sir．Please go

to the Shanghai Travel

Service Agency in our

hotel．It's on the ground

floor．

B：Oh，I see．Thanks．

Dialogue C

（A：Receptionist B：Mr

Miller）

A：Good

afternoon．What can I do

for you

B：Good afternoon．I'm

looking for a

friend．Mr．Brown．

Could you tell me if he is

in the hotel

A：Mr．BrownJust a

minute，please．I'll see if

he is registered．

（The Receptionist looks

over the register）

A：Brown，

Mr．BrownThere are a lot

of Browns here

today…Mr．Charles

Brown，Mr David

Brown…

B：Mr．Johnson Brown

from Chicago．Isn't he

staying at thishotel

A：Oh，yes，here's his

name Mr．and

Mrs． Johnson Brown and

family．They are in Suite

705．Please wait a

moment，let me phone

him…Mr．Brown said

he's waiting for you in his

room．

B：Thank you．Would

you please show me where

the lift is

A：OK．Step this way，

please．Here it is．

B： Thank you．

R：It's my pleasure．

Words and Expressions

register n．登记簿

Chicago n．芝加哥

（美国城市）

lift n．电梯（英）

宾馆英语之客房服务

2005-1-20 18:29:34

99．Housekeeping．May

I come in

我是客房的，可以进来

吗

100．When would you

like me to do your room，

sir

您要我什么时间来给你

打扫房间呢，先生

101．You can do it now if

you like．

如果您愿意，现在就可

以打扫。

102．I would like you to

go and get me a flask of

hot water．

我想请你给我拿一瓶开

水来。

103．I'm sorry that your

flask is empty．

很抱歉您的水壶空了。

104．May I do the turn-

down service for you now

现在可以为您收拾房间

了吗

105．Oh，thank

you．But you see，we are

having some friends

over．

噢，谢谢，但你知道我

们邀请了一些朋友过来

聚聚。

106．Could you come

back in three hours

你能不能过3小时再来整

理

107．Certainly，

madam．I'll let the

overnight staff know．

当然可以，女士。我会

转告夜班服务员。

108．Would you tidy up a

bit in the bathroom

请整理一下浴室好吗

109．I've just taken a bath

and it is quite a mess

now．

我刚洗了澡，那儿乱糟

糟的。

110．Besides，please

bring us a bottle of just

boiled water．

此外，请给我们带瓶刚

烧开的水来。

111．It's growing

dark．Would you like me

to draw the curtains for

you

天黑下来了，要不要我

拉上窗帘

112．Is there anything I

can do for you

您还有什么事要我做吗

113．I'm always at your

service．

乐意效劳。

Dialogue A

A： I come in

B：Yes, please.

A：When would you like

me to do your room, sir

B：You can do it now if

you was just about to go

down for my breakfast

when you before you start,

would you do this for me

A：Yes, what is it

B：I would like you to go

and get me a flask of hot

need some hot water to

wash down medicine after

break－fast.

A：I'm sorry that your

flask is 'll go and get you

an- other flask that's full at

once.

B：Thank you.

Dialogue B

（The Turn-down

Service）

A：Good evening, madam and I do the turn down service for you now

B：Oh, thank you see, we are having some friends 're going to have a small party here in the you come back in three hours

A：Certainly, 'll let the overnight staff will come then.

B：That's , our friends seem to be a little you tidy up a bit in the bathroomI've just taken a bath and it is quite a mess , please bring us a bottle of just boiled 'd treat our guests to typical Chinese tea.

A：Yes, 'll bring in some fresh towels together with the drinking water.

B：OK.

A：（Having done all on request） It's growing you like me to draw the curtains for you, sir and madam

C：Why notThat would be so cozy.

A： May I turn on the lights for you

C：Yes, 'd like to do some reading while waiting. A：Yes, there anything I can do for you

C：No 're a smart girl you very much.

A：I'm always at your , sir and madam, and do have a very pleasant evening. Words and Expressions flask n．长颈瓶，热水瓶

overnight a．终夜的，一夜间的

cozy a．舒适的，温暖的

service n．服务，帮助宾馆英语之洗衣服务2005-1-20 18:32:50 114．Excuse me．Have you any laundry

对不起，请问有没有要洗的衣服

115．The laundry man is here to collect it．

洗衣房服务员来这儿收要洗的衣服了。

116．If you have any，please just leave it in the laundry bag behind the bathroom door．

如果您有衣服要洗，请放在浴室门后的洗衣袋里。117．Please tell us or

notify in the list whether

you need your clothes

ironed，washed，dry-

cleaned or mended and

also what time you want to

get them back．

请告诉我们或在洗衣单

上写明您的衣服是否需

要熨烫，

水洗，干洗或缝补，还

要写明何时需要取衣

服。

118．What if there is any

laundry damage

如果你们洗衣时损坏了

衣服怎么办

119．In such a case，the

hotel should certainly pay

for it．

如果是这样，饭店当然

应该赔偿。

120．Could you send

someone up for my

laundry，please

请问，你们能派人来收

要洗的衣服吗

121．A valet will be up in

a few minutes．

洗熨工马上就到。

122．Will the color run in

the wash

洗衣时会掉色吗

123．We'll dry-clean the

dress．

我们将干洗这条裙子。

124．We'll stitch it before

washing．

我们会在洗之前把衬里

缝好。

125．When can I have my

laundry back

我何时能取回洗的衣服

呢

126．But would you like

express service or same-

day

不过，您是要快洗服务

还是当日取

127．I'd like this sweater

to be washed by hand in

cold water．

这件毛衣要用冷水手

洗。

Dialogue A

（Explaining How to Get

the Service）

（A：Room Attendant

B：Guest）

A：Excuse me. Have you

any laundryThe laundry

man is here to collect it.

B：No, not now, thank

you.

A：If you have any,

please just leave it in the

laundry bag be-hind the

bathroom door. The

laundry man comes over

to collect it every morning.

B：Thank you.

A：Please tell us or notify

in the list whether you

need your clothes ironed,

washed, dry-cleaned or

mended and also what

time you want to get them

back.

B：I see. What if there is

any laundry damageI

wonder ifyour hotel has a

policy on dealing with it.

A：In such a case, the

hotel should certainly pay

for it. The indemnity shall

not exceed ten times the

laundry.

B：That sounds quite

reasonable. I hope there's

no damage at all.

A：Don't worry, sir. The

Laundry Department has

wide experience in their

work.

B：All right. Thank you

for your information.

A：Not at all.

Dialogue B

（Express Service）

（A：Laundry clerk B：

Mrs Bell）

A：What can I do for you

B：Could you send

someone up for my

laundry, pleaseRoom908,

Bell.

A：Certainly, Mrs Bell. A

valet will be up in a few

minutes.

B：Good. I also have a

silk dress which I don't

think is color-fast. Will the

color run in the wash

A：We'll dry-clean the

dress. Then the color won't

run.

B：You're sureGood！

And the lining of my

husband's jackethas come

unstitched. It might tear

over further while washing.

A：Don't worry, madam.

We'll stitch it before

washing.

B：That's fine. Now,

when can I have my

laundry back

A：Usually it takes about

two days to have laundry

done. But would you like

express service or same-

day

B：What is the difference

in price

A：We charge 50％ more

for express, but it only

takes 5hours.

B：And for same-day,

will I get the dress and

skirt back this evening

A：Yes, madam. All

deliveries will be made

before six o'clock.

B：I'll have express then.

Dialogue C

A：Can I help you

B：Yes. I have some

laundry to be done.

A：Certainly, sir. Could

you fill out the laundry

form, please

B：May I use your pen

A：Sure. Here you are.

B：Thanks. Oh, I don't

want these shirts starched.

A：No starch. I

understand, sir.

B：And also I'd like this

sweater to be washed by

hand in cold water. It

might shrink otherwise.

A：By hand in cold water,

I see.

B：When will they be

ready

A：We will deliver them

tomorrow evening around

6.

B：Fine, Thanks a lot.

Words and Expressions

notify v．通知

iron v．熨烫

dry-clean v．干洗

indemnity n．赔偿

mend v．修补，缝补

stitch v．缝缀

valet n．旅馆中替客人

洗烫衣服的人员

colorfast a．不褪色的

express service 快洗服务

starch v．给（衣服

等）浆，浆硬

宾馆英语之处理投诉

2005-1-20 18:35:31

128．Can you change the

room for me It's too

noisy．

能给我换个房间吗这儿

太吵了。

129．My wife was woken

up several times by the

noise the baggage elevator

made．

我妻子被运送行李的电

梯发出的嘈杂声弄醒了

几次。

130．She said it was too

much for her．

她说这使她难以忍受。

131．I'm awfully sorry，

sir．

非常对不起，先生。

132．I do apologize．

我向您道歉。

133．No problem，sir．

没问题，先生。

134．We'll manage it，

but we don't have any

spare room today．

我们会尽力办到，但是

今天我们没有空余房

间。

135．Could you wait till

tomorrow

等到明天好吗

136．I hope we'll be able

to enjoy our stay in a quiet

suite tomorrow evening

and have a sound sleep．

我希望明天晚上我们能

呆在一套安静的房间里

睡个好觉。

137．And if there is

anything more you need，

please let us know．

如果还需要别的什么东

西，请告诉我们。

138．The light in this

room is too dim．

这房间里的灯光太暗

了。

139．Please get me a

brighter one．

请给我换个亮的。

140．Certainly，sir．I'll

be back right away．

好的，先生，我马上就

回来。

141．The room is too cold

for me．I feel rather cold

when I sleep．

这房间太冷了，我睡觉

时感到很冷。

Dialogue A

A guest（B） wants to

change a room. He goes to

the assistant manager

（A）

A：Good morning, sir.

What can I do for you

B：I'm Bell. I'm in Room

908. Can you change the

room for meIt's too noisy.

My wife was woken up

several times by the noise

the baggage elevator made.

She said it was too much

for her.

A：I'm awfully sorry, sir.

I do apologize. Room 908

is at the end of the corridor. It's possible that the noise is heard early in the morning when all is quiet. B：Anyhow, I'd like to change our room.

A：No problem, sir. We'll manage it, but we don't have any spare room today. Could you wait till tomorrowThe American People-to-people Education Delegation will be leaving tomorrow morning. There'll be some rooms for you to choose from.

B：All right. I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

A：Be sure. I'll make a note of that. Everything will be taken care of. And if there is anything more you need, please let us know.

Dialogue B

A：Good evening，

ma'am．Did you ring for serviceWhat can I do for you

B：Yes．The light in this room is too dim．Please get me a brighter one．A：Certainly，sir．I'll be back right away…Do you mind if I move your things B：Oh，no．Go ahead．A：Thank yo u…How is the light now

B：It's much better now．Thank you．

A：You're welcome．And if you need any other things，please let us know．

B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning

A：（Checks）The air-conditioning is already off，ma'am．

B：Maybe I'm getting a cold．

A：Would you like an extra blanket

B：OK．And would you please get me some hot water，tooI think I need

to take some medicine．A： Certainly，

ma'am．I'll be right back…here is a blanket，and hot water for

you．Anything else

B：No，thanks．

A：Good night，ma，

am．

Dialogue B

A：Good evening, ma'am.

Did you ring for

serviceWhat can I do for

you

B：Yes. The light in this

room is too dim. Please

get me a brighter one.

A：Certainly, sir. I'll be

back right away…Do you

mind if I move your things

B：Oh, no. Go ahead.

A：Thank you…How is

the light now

B：It's much better now.

Thank you.

A：You're welcome. And

if you need any other

things, please let us know.

B：Ah, yes, the room is

too cold for me. I feel

rather cold when I sleep.

Can you turn off the air-

conditioning

A：（Checks）The air-

conditioning is already off,

ma'am.

B：Maybe I'm getting a

cold.

A：Would you like an

extra blanket

B：OK. And would you

please get me some hot

water, tooI think I need to

take some medicine.

A： Certainly, ma'am. I'll

be right back…here is a

blanket, and hot water for

you. Anything else

B：No, thanks.

A：Good night, ma, am.

Words and Expressions

elevator n．电梯

corridor n．走廊，回廊

delegation n．代表团

extra a．额外的，外加

的

blanket n．羊毛毯，毯

子，毛毡

宾馆英语之维修服务

2005-1-20 18:43:04

142．There seems to be

something wrong with the

toilet．

我房间里的抽水马桶好

像出了点毛病。

143．We'll send someone

to repair it immediately．

我们会马上派人来修

的。

144．What's the trouble

哪儿坏啦

145．The toilet doesn't

flush．

抽水马桶不放水了。

146．Let me see．Oh，

it's clogged．

让我看看。噢，堵住

了。

147．The water tap drips

all night long．

水龙头一整夜滴水。

148．Some part needs to

be replaced．I will be

back soon．

有个零件要换了。我片

刻就来。

149．Ah，I'm afraid

there's something wrong

with the TV．

噢，电视机好像有些毛

病。

150．The picture is

wobbly．

图像不稳定。

151．I'm sorry．May I

have a look at it

很遗憾，我可以看看吗

152．I'll send for an

electrician from the

maintenance department．

我去请维修部的电工

来。

153．We can have it

repaired．

我们能找人修理。

154．Please wait just a

few minutes．

请稍等几分钟。

155．The TV set is not

working well．

电视机有毛病了。

Dialogue A

A：Housekeeping. Can I

help you

B：Yes, there seems to be

something wrong with the

toilet.

A：We'll send someone to

repair it immediately.

What's your room number,

please

B：1287.

A：May I come in

B：Come in.

A：What's the trouble

B：The toilet doesn't flush.

A：Let me see. Oh, it's

clogged…It's all right now.

You may try it.

B：Yes, it's working now.

Thank you.

A：You're welcome.

Anything else

B：The water tap drips all

night long. I can hardly

sleep.

A：I'm very sorry, sir.

Some part needs to be

replaced. I will be back

soon.

Dialogue B

B：I've locked myself out

of the room. May I borrow

a duplicate key

A：Don't worry, Mr Bell.

I'll open the door for you.

（She opens the door with

a duplicate key. ）

B：Thank you very much.

Sometimes I'm quite

absentminded.

A：It doesn't matter, Mr

Bell. What else can I do

for you

B：Ah, I'm afraid there's

something wrong with the

TV. The picture is wobbly.

A： I'm sorry. May I have

a look at it

B：Here it is.

A：（Tries to fix it, but in

vain）I'll send for an

electrician from the

maintenance department.

We can have it re-paired.

Please wait just a few

minutes, Mr Bell. （She

leaves the room. Ten

minutes later, there is a

knock on the door. ）

Electrician（E）： May I

come in

B：（Opens the door）

How do you do

E：How do you doThe

TV set is not working well.

Is that right, Mr Bell

B：No, it isn't.

E：Let me have a look.

（Finishes the repairing

and checks other electric

facilities in the room） Mr

Bell, everything is OK

now.

B：What efficiency！

Thanks a lot.

（Taking out some fee）

This is for you.

E：Oh, no. We won't

accept tips, but thank you,

anyway. We wish you a

nice stay with us, Mr Bell.

Words and Expressions

flush v．用水冲洗

clogged a．塞住了

drip v．滴下

wobbly a．摇摆不定的

electrician n．电工，电

学家

maintenance n．维修、

保养

facility n．设备工具

（常用复）

efficiency n．效率

宾馆英语之理发店与美

容厅

2005-1-20 18:56:48

156．I'd like to have my

hair cut．

我想理个发。

157． How do you want it

您想理什么式样的

158．Just a trim，and cut

the sides fairly short，but

not so much at the back．

修剪一下就行了。两边

剪短些，但后面不要剪

得太多。

159．Nothing off the top

顶上不要剪吗

160．Well，a little off the

top．

嗯，稍微剪一点。

161．Would you like a

shave or shampoo

您要不要修面或洗头

162．I want a haircut and

a shave，please．

我想理发和修面。

163．Very well，and

how would you like your

haircut，sir

好的，您喜欢什么发式

164．Do you want me to

trim your moustache

要我为您修剪一下小胡

子吗

165．Well， could you

cut a little more off the

temple

好，能不能把两边鬓角

再剪短些

166．Is that satisfactory

您看这样满意吗

167．Anything else I can

do for you

还要我为您做些什么吗

168．I want a facial．

我想做面部美容。

169．Most facials start

with a thorough

cleansing．

面部美容大都是先彻底

清洁面部皮肤。

170．I'll take the half-

hour facial with make-

up．

我要做半小时美容外加

化妆。

Dialogue A

A：Good morning, sir.

Take a seat, please.

B：Thank you. I'd like to have my hair cut.

A：How do you want it B： Just a trim, and cut the sides fairly short, but not so much at the back. A：Nothing off the top B：Well, a little off the top.

A：How about the front B：Leave the front as it is. A：Would you like a shave or shampoo

B：No, thanks. I can do these things by myself. Dialogue B

A：Good morning. Take a seat, please.

B：Thank you. I want a haircut and a shave, please.

A：Very well, and how would you like your haircut, sir

B：Just a trim, and cut the sides fairly short, but not so much at the back.

A：Nothing off the top B：Well, a little off the top.

A：How about the front B： Leave the front as it is. A：OK. Do you want me to trim your moustache B：Yes, please.

A：Now have a look, please. Is it all right

B：Well, could you cut a little more off the temple A：All right. Is that satisfactory

B：Yes, thanks. And I'd like a shampoo, please. A：Yes, sir.

（After giving the guest a shampoo） Now shall I put on some hair oil or some tonic water

B：Both please.

A：Anything else I can do for you

B：No, thank you. And how much altogether

A：That will be twenty yuan.

B： Here you are.

A：Thank you, sir. Dialogue C

（Having a Facial Treatment）

B：Good afternoon,

ma'am. What can I do for you

A：Good afternoon. I want a facial. But this is the first time I've come here, so can you tell me

how you do it

B： Sure. Most facials

start with a thorough

cleansing. Then we

usually use a toner to

invigorate the skin,

followed by exfoliation

treatment a peeling mask

or scrub that re-moves the

dead cells that makes the

skin look dull. After that,

we'll massage your face

and neck with oil or cream

to improve the circulation

and relieve the tension,

followed by a mask to

moisturize and soften the

skin.

A：That's exctaly what I

want. How long does it

take

B：There are half-hour

and one hour treatments.

The half hour facial costs

twenty yuan and the one

hour costs thirty yuan. If

you want a make-up,

another ten yuan will do.

A：Good. I'll take the

half-hour facial with

make-up.

Words and Expressions

moustache n．髭，小

胡子

temple n．鬓角

satisfactory n．满意的

toner n．调色剂，增色

剂

invigorate vt．滋补，滋

润；使活跃；使健壮

exfoliation n．剥落；剥

落物

peel v．剥（皮）；被

剥（或削）去皮

scrub n．擦洗；擦净

massage vt．给（某人

或身体某部位）按摩

（或推拿）

circulation n．循环，环

流；运行

moisturize vt．给（皮

肤、空气等）增加水分

tonic a．滋补的

cleanse vt．使清洁，清

洗

宾馆英语之唤醒服务

2005-1-20 18:59:19

171．I'm going to Tianjln

early tomorrow morning．

我明天一大早要去天

津。

172．So I would like to

request an early morning

call．

因此我想让你们明天早

上叫醒我。

173．At what time would

you like us to call you

tomorrow morning

您想让我们明天早上什

么时候叫醒您

174．But I have to be at

the conference room of the

Garden Hotel in Tianjin by

10 o'clock．

但我是10点钟必须赶到

天津花园宾馆会议室。

175．That means that I'll

have to be on the road by 7

o'clock at the latest．

就是说我明天早晨最迟

也要7点钟上路。

176．In that case，I

would like you to call me

at 5∶45

那样的话，你们明早5点

45分叫醒我好吗

177．OK．So we will

wake you up at 5∶45

tomorrow morning．

好，那么我们明早5点45

分叫醒您。

178．Will you do me a

favour， Miss

小姐，能帮个忙吗

179．I wonder if your

hotel has the morning call

service．

不知道你们饭店是否有

叫早服务。

180．Would you like a

morning call

您要叫醒服务吗

181．I want to go to the

Bund to enjoy the morning

scenery there．

我想到外滩去欣赏那儿

的景色。

182．At what time do you

want me to call you up，

sir

您要我什么时候叫醒您

183．At 6 sharp tomorrow

morning， please．

请在明早6点钟。

184．By phone．I don't

want to disturb my

neighbors．

电话叫醒，我不想吵醒

邻居。

Dialogue A

（R＝Receptionist G＝

Guest）

G：Good evening！This

is Mr. Baldwin in room

303.

R：Good evening, Mr.

Baldwin. What can I do

for you

G： I'm going to Tianjin

early tomorrow morning.

So I would like to request

an early morning call.

R：Yes, Mr. Baldwin, at

what time would you like

us to call you tomorrow

morning

G：Well, I'm not really

sure. But I have to be at

the conference room of the

Garden Hotel in Tianjin by

10 o'clock. You wouldn't

know how long it takes to

drive to Tianjin from the

hotel, would you

R：I would give it three to

three and a half hours.

G：That means that I'll

have to be on the road by 7

o'clock atthe latest.

R：That's right.

G：Well, in that case, I

would like you to call me

at 5∶45

R：OK. , so we will wake

you up at 5∶45 tomorrow

morning. Good night, Mr.

Baldwin. Have a good

sleep.

G：Good night.

Dialogue B

Mr Smith（B） asks the

room attendant（A） how

to have the morning call

service.

B：Will you do me a

favour, Miss

A：Certainly, sir.

B：This is my first visit to

China. I wonder if your

hotel has the morning call

service.

A：Yes, sir. Anyone who

stays in our hotel can ask

for the service. Would

you like a morning call

B：Yes, I must get up

earlier tomorrow. I want

to go to the Bund to enjoy

the morning scenery there.

You know this is my first

visit to Shanghai. People

say there is a marvelous

view of a poetic yet

bustling life at the Bund

just at dawn.

A：That's true. At what

time do you want me to

call you up, sir

B：At 6 sharp tomorrow

morning, please.

A：What kind of call

would you like, by phone

or by knocking at the door

B： By phone. I don't

want to disturb my

neighbors.

A： Yes, sir. I'll tell the

operator to call you up at 6

tomorrow morning.

Anything else I can do for

you

B：No. Thanks. Good

night.

A：Good night, sir. Sleep

well and have a pleasant

dream.

Words and Expressions

request vt．请求，要求

conferenc n．会议

scenery n．风景，自然

景色

Bund n．外滩（上

海）

marvelous a．极好的，

奇异的

poetic a．诗的，有诗

意的

bustling a．喧闹的；活

跃的

disturb vt．扰乱，使不

安；打乱

宾馆英语之结帐

2005-1-20 19:01:22

185．I'd like to pay my

bill now．

我想现在结账。

186．Your name and

room number，please

请问您的姓名和房间号

码

187．Have you used any

hotel services this morning

请问您今天早晨是否用

过旅馆内的服务设施

188．Four nights at 90 US

dollors each， and here

are the meals that you had

at the hotel．That makes a

total of 665 US dollars．

4个晚上，每晚90美元，

加上膳食费，总共是660

美元。

189．Can I pay by credit

card

我可以用信用卡支付吗

190．Please sign your

name here．

请您在这里签名。

191． Excuse me． We're

leaving today．I'd like to

pay our bills now．

劳驾。我们今天要离去

了。我希望现在就把账

结清。

192．By the way，I'd like

to tell you that the check-

out time is 12∶00 noon，sir．

先生，顺便告诉您，结账后离开旅馆时间是12点。

193． How about the charge for the days you shared the room with your friend

这几天您的朋友与您同住费用怎么办呢194．Please add to my account．

请记在我的账里。195．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green

格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐

196．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。

197．The total for the eight days is five hundred sixty yuan and eighty fen．

8天来总计是560元8角。Dialogue A

A：Good morning, sir. Can I help you

B：I'd like to pay my bill now.

A：Your name and room number, please

B：George Wright, Room 706.

A：Yes, Mr. Wright. Have you used any hotel service this morning

B：No, I haven't used any services.

A：Fine. This is your bill, Mr. Wright. Four nights at 90US dollars each, and here are the meals that you had atthe hotel. That makes a total of 665 US dollars.

B： Can I pay by credit card

A：Certainly. May I have your card, please

B： Here you are.

A：Please sign your name here.

B：Oh, yes. Is it possible to leave my luggage here until I'm ready to leave

this afternoon I'd like to

say good-bye to some of

my friends.

A：Yes, we'll keep it for

you. How many pieces of

your luggage

B： Just three. I'll be back

by 3∶00.

A： That's fine. Have a

nice day.

B：Thank you. See you

later.

Dialogue B

（A：Receptionist B：

Guest）

B：I would like to know

the approximate figure of

my ac- count so that I can

have my money

exchanged at the bank.

A：Up to the present, the

total amount has been 880

yuan approximately.

B：Excuse me. We're

leaving today. I'd like to

pay our bill snow.

A：By the way, I'd like to

tell you（that） the

check-out times 12∶00

noon. May I know your

name and room number,

please

B：My name is Henry

Green. Room 1123.

A：Yes, Mr. Green. How

about the charge for the

days you shared the room

with your friend

B：Please add to my

account.

A：Then we'll make out a

bill for both of you.

B：OK.

A：Have you used any

hotel services this morning

or had breakfast at the

hotel dining room, Mr.

Green

B：Yes, my friend and I

just had breakfast at the

dining room, but we didn't

use any services.

A：Fine. I'll need to find

out what the charge is on

the breakfast. The total for

the eight days is eight

hundred sixty yuan and

eighty fen.

B：Oh, I didn't change

enough money just now.

Can I pay in American

dollars

A：No, sir. You can pay

in Foreign Exchange

Certificate only. But you

can get your money

changed at the Foreign

Exchange Counter of our

hotel over there.

B：Thank you. …Here

you are.

A：Thank you. Mr. Green.

Here's your receipt.

Words and Expressions

approximate a．近似

的，大约的

figure n．数字

exchange v．交换、兑

换、交易

Foreign Exchange

Certificate 外币兑换券

receipt n．收据

luggage n．行李、包裹

Hotel English 100

sentences - 2

2005-1-20 19:05:34

Good wishes(良好祝愿)

51、Have a good time!

祝你们玩得愉快!

52、Have a nice evening!

祝你晚上愉快.

53、Happy Birthday!

生日快乐.

54、Merry Christmas!

圣诞快乐.

55、May you succeed

祝你成功

Rarting(分手再见)

56、 Good－bye and good

luck.

再见,祝你好运.

57、Hope you'll have a

nice trip.

希望你旅途愉快.

58、Wish you a pleasant

journey .

祝你旅途愉快.

59、Happy landing.

祝你安全抵达.

60、Bon voyage.

一帆风顺.

61、Hope to see you

again.

希望再次见到你.

62、Good night.

晚安.

63、See you Tomorrow.

明天见.

Self－Introduction (自我

介绍)

64、I'm henry ,I'm from

Golden Lake Hotel, I'm

here to meet you .

我叫享利,来自金湖酒店,

我是来接您的.

65、My name is Irene ,I'm

the housekeeping

Department waiter.

我的名字是艾琳,我是管

家部服务员.

66、I'm the receptionist

here ,welcome to our hotel.

我是这儿的接待员,欢迎

来到我们酒店.

67、Reservations ,May I

help you

预订部,我能帮你吗

68、Room service ,May I

come in

送餐服务,我可以进来吗

69、This is Henry Adams

speaking.

我是享利.亚当斯.

Affirmative Responses (肯

定回答)

70、Surely.

当然可以.

71、Certainly ,sir

(madam).

当然可以,先生(小姐).

72、Yes,sir,(madam).

是的,先生(小姐).

73、That's true ,sir

(madam).

是这样的,先生(小姐).

74、Very well.

非常好.

Negative Responses(否定

回答)

75、No ,sir (madam).

不,先生(小姐).

76、I don't think so.

我不这样认为.

77、Of course not.

当然不.

78、I'm afraid that's not a

good idea.

恐怕,那个主意不好.

Useful Questions 常用问

句

79、What do you

prefer ,tea or coffee

你喜欢什么茶还是咖啡.

80、 Woulld your please

sign here

请在这儿签名好吗

81、A table for two

两人的一张台吗

82 、How long do you

plan to stay

你计划住多久.

83、Could you please

spell your name

请拼一下你的名字吗

84、What kind of room

would you like

你要哪类房间

85、May I see your

passport

我可以看你的护照吗

86、May I have your

tetephone number

我可以知道你的电话号

码吗

87、What's the trouble, sir

你怎么啦先生.

88、Shall I call a doctor

for you

我为你叫一个医生吗

89、Dir you eyoy the play

你喜欢这个节目吗

90、Do you like this song

你喜欢这首歌吗

Useful Expressions 惯用

表达语

91、Enjoy you

breakfast ,sir

请享用你的早餐,先生.

92、Here is the menu.

给你菜谱.

93、The service guide is

on the desk.

服务指南在桌面上.

94、The swimmcing pool

is over there .

游泳池在那边.

95、Go ahead,please.

请接着讲.

96、The line is busy .

线路正忙.

97、You look grest .

你看上去真棒.

98、Please consult the

song list .

请翻阅点歌单.

99、It's a very touching

story.

这是一个非常感人的故

事.

100、Without music,the

world would be dull.

如果没有音乐,这世界将

会变得很沉闷.

Hotel English 100

sentences - 1

2005-1-20 19:07:19

Greetings (打招呼)

1、Good

morning ,sir(madam)

早上好,先生(小姐)

2、Good afternoon ,ladies

and gentlemen

下午好,女士们,先生们.

3、Good evening ,miss

Price

晚上好,普莱丝小姐.

4、How are you today ,Mr

Brown

你今天好吗布朗先生.

5、I'm quite well ,thank

you.

我很好,谢谢你.

6、Hs good to see you

again ,sir(madam)

再次见到你真高兴,先生

(小姐)

7、Nice to meet you ,sir.

见到你真高兴,先生.

Tithes(称呼)

8、Are you mrs,Best

你是贝丝特夫人吗

9、You must be professor Ford.

你一定是福特教授.

10、May I know your name,sir(madam)

我可以知道你的名字吗

先生(小姐).

11、Here's a letter for

you ,Dr white.

怀特医生,这儿有你的一封信.

12、you're wanted on the phone,Captain Smith.

史密斯船长,有你的电话.

13、Welcome to our hotel, miss Henry.

欢迎来到我们酒店,享利小姐.

14、May I be of service to you,mr Baker

我能为你服务吗贝克先

生

15、Can I help you, Ms Blake

我能帮你吗布雷克小姐16、Would you take the seat ,young lady

请坐,小姐,

Offering Help 主动提出

帮助

17、May I help you

18、Can I help you

我能帮你吗

19、What can I do for you 我能为你作什么

20、 May I take your ba for you

我可以为你拿你的手提

包吗

21、 May I help you with your suitcase

我能帮你拿你的箱子吗22、 Would you like me

to call a taxi for you

你需要我为你叫一辆出

租车吗

23、 Thank you very much.

非常感谢

24、 Thanks for the trouble .

麻烦你了

25、 It'svry kind of you

你真是太好了

26、 No,thanks.

不用了, 谢谢！

Answers to Thanks对感谢语的应答

27、 You're welcome.

欢迎你

28、 Not at all. 不用谢

29、 That's all right.

没关系

30、 Don't mention it.

别提了

31、 It's my plcasurc.

这是我的荣幸

Expressing welcome 表示

欢迎

32、

Welcome ,sir(madam).

欢迎光临, 先生（小姐）

33、 Welcome to our

hotel ,sir (madam).

欢迎光临我们酒店, 先生

（小姐）

34、 Welcome to our

western restaurant.

欢迎来我们西餐厅

35、We're glad to have

you here.

我们很高兴你来到之儿

36、I'm always at your

service ,sir (madam).

随时为你效劳,先生(小

姐).

Apologies 表示道歉

37、I'm sorry,sir (madam).

对不起,先生(小姐).

38、I'm very sorry.

非常抱歉.

39、I'm sorry to trouble

you.

对不起打扰你了.

40、I'm sorry to have

taken so much of your

time.

对不起占用你太多时间

了.

41、I'm sorry to have kept

you waiting .

对不起让你久等.

42、Excuse me for

interrupeing you.

原谅我打挠你了.

43、I hope you'll forgive

me.

我希望你能原谅我.

Answers to Apology(对道

歉语的应答)

44、It doesn't mater.

没关系.

45、It's nothing.

没什么.

46、Never mind.

别放在心上.

47、That's nothing.

没什么.

48、Don't bother about

that.

别再想它.

49、Don't worry about it.

别担心.

50、Don't apologize, It

was my fault.

别道歉,这是我的错.

Good wishes(良好祝愿)

Hotel词汇大全

2005-1-20 19:07:48

information desk 问讯处

reception office 接待室

hotel register 旅客登记簿

registration form 登记表

newsstand 售报处

postal service 邮局服务处

shop 小卖部

bar 酒吧间

lounge 休息厅

roof garden 屋顶花园

billiard-room 球房

dining-room, dining hall

餐厅

men's room 男盥洗室

ladies' room 女盥洗室

cloak-room 存衣处

basement 地下室

cellar 地窖

broom closet 杂物室

room number 房间号码

room key 房间钥匙

suite 一套房间

single room 单人房间

double room 双人房间

sitting-room, living-room

起居室

sofa, settee 长沙发

easy chair 安乐椅

armchair 扶手椅

wicker chair 藤椅

folding chair 叠椅

swivel chair 转椅

rocking chair 摇椅

stool 凳子

stool 凳子

bench 条凳

tea table 茶几

desk 书桌

bookcase 书橱

bookshelf 书架

wardrobe 衣柜

built-in wardrobe, closet

壁橱

chest of drawers 五斗橱

screen 屏风

hat rack 帽架

rug 小地毯

carpet 大地毯

single bed 单人床

double bed 双人床

twin beds 成对床

mattress 褥子

quilt 被

blanket 毯子

sheet 床单

bedspread 床罩

cotton terry blanket 毛巾

被

pillow 枕头

pillow 枕头

pillowcase 枕套

mat 席

cushion 垫子

bathroom 浴室

bath tub 浴盆

shower bath, shower 淋浴

cold and hot water taps 冷

热自来水龙头

sprinkle-nozzle, (shower)

nozzle 喷头

dressingtable 梳妆台

mirror 镜子

washbasin 洗脸盆

towel 毛巾

toilet, lavatory, washroom

卫生间

water closet, . 厕所；抽水

马桶

toilet roll, toilet paper 卫

生纸

bath towel 浴巾

bathrobe 浴衣

towel rail, towel rack 毛巾

架

sponge 海绵

waste-paper basket 废纸

篓

thermometer 温度计

balcony 阳台

balcony 阳台

sash window 上下开关窗

shutters 百叶窗

transom, transom window

气窗

curtain 窗帘

lace curtain 挑花窗帘

windowsill 窗台

air-conditioned 有空调设

备的

radiator 暖气片

central heating 暖气

ashtray 烟灰碟

smoking set 烟具

electric fan 电扇

chandelier, pendant lamp

吊灯

fluorescent lamp 日光灯

desk lamp 台灯

bedside lamp 床头灯

floor lamp 落地灯

wall lamp 壁灯

lampshade 灯罩

bulb holder 灯头

bulb 灯泡

screw-type bulb 罗口灯泡

bayonet-type bulb 卡口灯

泡

frosted bulb 磨砂灯泡

opal bulb, opaque bulb 乳

白灯泡

switch 开关

socket 插座

plug 插头

telephone 电话

electric iron 电熨斗

peg, hook 衣钩

clothes-hanger 衣架

door-mat 门前的擦鞋棕

垫

manager 经理

attendant 服务员

desk clerk 值班服务员

waiter （餐厅）服务员

waitress （餐厅）女服务

员

rent 租金

bill 账单

餐馆英语之寻问餐厅

2005-1-20 19:08:23

到国外游玩，品尝当地

美食是行程重头戏之

一，然而，身为异乡

人，自然无法知道每家

餐厅口碑如何。此时，

不妨向饭店中的服务人

员询问，说出自己的喜

好及需求，请对方做最

佳建议。

是否可介绍一家附近口

碑不错的餐厅

Could you recommend a

nice restaurant near here

我想去一家价位合理的

餐厅。

I want a restaurant with

reasonable prices.

我想去一家不会吵杂的

餐厅。

I'd like a quiet restaurant.

我想去一家气氛欢乐、

活泼的餐厅。

I'd like a restaurant with

cheerful atmosphere.

是否可建议这一类的餐

厅

Could you recommend

that kind of restaurant

此地餐厅多集中在那一

区

Where is the main area for

restaurants

这附近是否有中国餐厅

Is there a Chinese

restaurant around here

这附近是否有价位不贵

的餐厅

Are there any inexpensive

restaurants near here

你知道现在那里还有餐

厅是营业的吗

Do you know of any

restaurants open now

我想尝试一下当地食物。

I'd like to have some local food.

最近的义大利餐厅在那里

Where is the nearest Italian restaurant

餐馆英语之餐厅预约2005-1-20 19:12:43

享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。

我需要预约位子吗

Do I need a reservation 我想要预约3个人的位子。

I'd like to reserve a table for three.

我们共有6个人。

We are a group of six.

我们大约在8点到达。We'll come around eight o'clock.

我要如何才能到达餐厅How can I get there

我想要预约今晚7点2个人的位子。

I'd like to reserve a table for two at seven tonight. 我很抱歉。今晚的客人相当多。

I'm sorry. We have so many guests this evening. 我们大概需要等多久How long is the wait

9点应该没问题。

Nine o'clock should be . 今天的推荐餐是什么What do you have for today's special

我们想要面对花园的位子。

We'd like a table with a view of garden.

没问题。请给我你的名字。

It's . Your name, please. 我的名字是洁西卡?杨。My name is Jessica Yang. 餐厅是否有任何服装上的规定

Do you have a dress code 女士是否需着正式服装Could the ladies wear formal dresses

请不要穿牛仔裤。No jeans, please.

餐馆英语之餐厅点餐

2005-1-20 19:12:55

到异国品尝美食可说是

旅游的乐趣之一，然

而，若是语言不通，大

概就很难品尝餐厅最受

好评的菜色了。因此，

学会基本点餐说法，适

当的询问服务生，并表

达自己喜好，包管可以

让自己吃得地道又满

足。

请给我菜单。

May I have a menu, please

是否有中文菜单

Do you have a menu in

Chinese

在用晚餐前想喝些什么

吗

Would you like something

to drink before dinner

餐厅有些什么餐前酒

What kind of drinks do

you have for an aperitif

可否让我看看酒单

May I see the wine list

我可以点杯酒吗

May I order a glass of

wine

餐厅有那几类酒

What kind of wine do you

have

我想点当地出产的酒。

I'd like to have some local

wine.

我想要喝法国红酒。

I'd like to have French red

wine.

是否可建议一些不错的

酒

Could you recommend

some good wine

我可以点餐了吗

May I order, please

餐厅最特别的菜式是什

么

What is the specialty of

the house

餐厅有今日特餐吗

Do you have today's

special

我可以点与那份相同的

餐吗

Can I have the same dish

as that

我想要一份开胃菜与排

餐(鱼餐)。

I'd like appetizers and

meat (fish) dish.

我正在节食中。

I'm on a diet.

我必须避免含油脂(盐份/

糖份)的食物。

I have to avoid food

containing fat (salt/sugar).

餐厅是否有供应素食餐

Do you have vegetarian

dishes

你的牛排要如何烹调

How do you like your

steak

全熟(五分熟/全生)。

Well done

(medium/rare),please.

旅馆英语之预定篇

2005-1-20 19:13:10

出外旅游时，旅馆便是

我们的家，详细了解家

中的每一项设备与使用

方法，才能得到良好的

住宿品质。此外，在确

认房间之前，不妨尽量

向旅馆提出个人合理的

要求，毕竟，一趟旅游

成功与否，住宿的舒适

感可是占一席之地的。

我会晚一点到达，请保

留所预订的房间。

I'll arrive late, but please

keep my reservation.

我在台北已预订房间。

I made a reservation in

Taipei.

我的名字是王明明。

My name is Wang Ming-

Ming.

我想要一间安静一点的

房间。

I'd like a quiet room.

我想要楼上的房间。

I'd like a room on the

upper level.

我想要一间视野好(有阳

台)的房间。

I'd like a room with a nice

view (a balcony).

随时都有热水供应吗

Is hot water available any

time

我可以看一看房间吗

May I see the room

是否还有更大的(更好的/

更便宜的)房间

Do you have anything

bigger (better/cheaper)

我要订这间房间。

I'll take this room.

麻烦填写这张住宿登记

表。

Would you fill in this

registration form

这里可使用信用卡(旅行

支票)吗

Do you accept credit cards

(traveler's checks)

是否可代为保管贵重物

品

Could you keep my

valuables

餐厅在那儿

Where is the dining room

餐厅几点开始营业

What time does the dining

room open

早餐几点开始供应

What time can I have

breakfast

旅馆内有美容院(理发院)

吗

Is there a beauty salon

(barber shop)

是否可给我一张有旅馆

地址的名片

Can I have a card with the

hotel's address

是否可在此购买观光巴

士券

Can I get a ticket for the

sight-seeing bus here

最近的地铁站在那里

Where is the nearest

subway station

旅馆英语之入住篇

2005-1-20 19:13:49

好不容易找到一家喜欢

的旅馆，不妨好好利用

旅馆内的服务。除了既

有硬体设施外，也可视

自己需要向旅馆提出合

理要求，使自己有段舒

适的住宿时光。

何时需退房

When is check-out time

明早你是否能帮我将行

李拿到大厅

Could you bring my

baggage down to the lobby

tomorrow morning

当然。你何时离开

Sure. What time are you

leaving

8点。

At 8 o'clock.

那么，我将在7点50分到

你的房间。

Then I'll go to your room

at 7:50.

我总共有3件行李。

I have three pieces of

baggage.

明早，请将行李放在你

的门口。

Please leave them outside

your room tomorrow

morning.

这是316号房。我想要一

件毛毯。

This is room 316. I'd like a

blanket, please.

请送给我一壶咖啡(热

水)。

Please bring me a pot of

coffee (boiled water).

请送给我一些冰块和

水。

Please bring me some ice

cubes and water.

我想设定早晨的呼叫

铃。

I'd like a wake-up call,

please.

几点

What time

明早7点。

7 o'clock tomorrow

morning.

冷气(电视、灯)无法开

启。

The air-conditioner (TV

set, light) doesn't work.

房间内没有热水。

There is no hot water.

热水不够热。

The hot water is not hot

enough.

我要退房。请给我账

单。

I'd like to check out. My

bill, please.

我拿了一瓶小吧台中的

可乐。

I had a coke in the mini-

bar.

是否能以信用卡付账

Can I pay by credit card

我住的很愉快。

I enjoy my stay.

旅馆英语之生活篇

2005-1-20 19:15:32

虽然是出外旅行，从衣

物清洗到头发整理，日

常生活的清洁一样也不

会少。若想要好好享受

度假时光，不再理会这

些琐事，不妨善加利用

旅馆的美容与洗衣服

务，轻轻松松做个光鲜

游客。

我有些衣服需要送洗。

I have some laundry.

这些衣服需要洗涤(熨

平)。

I'd like these clothes

cleaned (pressed).

请将你需要洗的衣服放

在纸袋中，并将衣物内

容写下来。

Please put your laundry in

the paper bag and write

down the contents of the

laundry on it.

明天(后天)是否可洗好

Will it be ready by

tomorrow (the day after

tomorrow)

我今晚(明天)就要。

I need them tonight

(tomorrow).

我明早9点以前需要这些

清洗的衣物。

I'd like to have my laundry

by 9 o'clock tomorrow

morning.

这件不是我的。

This is not mine.

有一件遗失了。

There's one piece missing. 明早几时开始可以送洗

衣物

From what time do you accept laundry tomorrow morning

从早上9点开始到下午4

点为止。

From 9 . to 4 .

旅馆中有美容院(理发厅)吗

Is there a beauty salon (barber shop) in this hotel 我想要预约今天下午5点。

I'd like to make an appointment for 5 . today. 你想要如何整理你的头

发

How would you like your hair

请帮我剪头发和洗发(修胡须)。

Haircut and shampoo (shave) , please.

请帮我洗头和整理头

发。

Shampoo and set, please. 请不要剪太短。

Please don't cut it too short. 后面(两边、头顶)请再剪一些。

A little more off the back (sides/top).

我不需要抹发油。

I don't need hair oil.

餐馆英语

2005-1-20 19:19:06

1. 寻问餐厅

到国外游玩，品尝当地

美食是行程重头戏之

一，然而，身为异乡

人，自然无法知道每家

餐厅口碑如何。此时，

不妨向饭店中的服务人

员询问，说出自己的喜

好及需求，请对方做最

佳建议。

是否可介绍一家附近口

碑不错的餐厅

Could you recommend a nice restaurant near here

我想去一家价位合理的

餐厅。

I want a restaurant with reasonable prices.

我想去一家不会吵杂的

餐厅。

I'd like a quiet restaurant. 我想去一家气氛欢乐、

活泼的餐厅。

I'd like a restaurant with cheerful atmosphere. 是否可建议这一类的餐

厅

Could you recommend

that kind of restaurant

此地餐厅多集中在那一

区

Where is the main area for

restaurants

这附近是否有中国餐厅

Is there a Chinese

restaurant around here

这附近是否有价位不贵

的餐厅

Are there any inexpensive

restaurants near here

你知道现在那里还有餐

厅是营业的吗

Do you know of any

restaurants open now

我想尝试一下当地食

物。

I'd like to have some local

food.

最近的义大利餐厅在那

里

Where is the nearest

Italian restaurant

2. 餐厅预约

享受异国美食是出国旅

游的乐趣之一，若已打

听好何处有美味，不妨

在出发前先打电话询问

是否需订位，以免兴冲

冲的出门，却碰上餐厅

客满的情况。电话预约

时，一定要详细告知餐

厅预约时间、人数与名

字，并且最好询问清楚

是否需着正式服装，以

免届时失礼。

我需要预约位子吗

Do I need a reservation

我想要预约3个人的位

子。

I'd like to reserve a table

for three.

我们共有6个人。

We are a group of six.

我们大约在8点到达。

We'll come around eight

o'clock.

我要如何才能到达餐厅

How can I get there

我想要预约今晚7点2个

人的位子。

I'd like to reserve a table

for two at seven tonight.

我很抱歉。今晚的客人

相当多。

I'm sorry. We have so

many guests this evening.

我们大概需要等多久

How long is the wait

9点应该没问题。

Nine o'clock should be .

今天的推荐餐是什么

What do you have for

today's special

我们想要面对花园的位

子。

We'd like a table with a

view of garden.

没问题。请给我你的名

字。

It's . Your name, please.

我的名字是洁西卡?杨。

My name is Jessica Yang.

餐厅是否有任何服装上

的规定

Do you have a dress code

女士是否需着正式服装

Could the ladies wear

formal dresses

请不要穿牛仔裤。

No jeans, please.

3. 餐厅点餐篇

到异国品尝美食可说是

旅游的乐趣之一，然

而，若是语言不通，大

概就很难品尝餐厅最受

好评的菜色了。因此，

学会基本点餐说法，适

当的询问服务生，并表

达自己喜好，包管可以

让自己吃得地道又满

足。

请给我菜单。

May I have a menu, please

是否有中文菜单

Do you have a menu in

Chinese

在用晚餐前想喝些什么

吗

Would you like something

to drink before dinner

餐厅有些什么餐前酒

What kind of drinks do

you have for an aperitif

可否让我看看酒单

May I see the wine list

我可以点杯酒吗

May I order a glass of

wine

餐厅有那几类酒

What kind of wine do you

have

我想点当地出产的酒。

I'd like to have some local

wine.

我想要喝法国红酒。

I'd like to have French red

wine.

是否可建议一些不错的

酒

Could you recommend

some good wine

我可以点餐了吗

May I order, please

餐厅最特别的菜式是什

么

What is the specialty of

the house

餐厅有今日特餐吗

Do you have today's

special

我可以点与那份相同的

餐吗

Can I have the same dish

as that

我想要一份开胃菜与排

餐(鱼餐)。

I'd like appetizers and

meat (fish) dish.

我正在节食中。

I'm on a diet.

我必须避免含油脂(盐份/

糖份)的食物。

I have to avoid food

containing fat (salt/sugar).

餐厅是否有供应素食餐

Do you have vegetarian

dishes

你的牛排要如何烹调

How do you like your

steak

全熟(五分熟/全生)。

Well done (medium/rare),

please.

预订酒店英语

2005-1-20 19:19:47

(开房必备)

Dialogue A

a:Good Hotel. May I help

you

b:Good you got any

vacancies for the nights of

12th and 'd like to make a

reservation for the two

nights

a:All right .Single or

double-room

b:Double-room please.

a: have a double -room

available.

b:Is that with or without

bath

a:It's a room with shower

and toilet ,sir.

b:That sounds fine. Is

there an air conditioner

a:Yes,but of course.

b:How much will it be for

one night

a:Let me double-room

$800 per night.

b:Does that include

breakfast

a: includes a continental

breakfast and a morning

newspaper.

b:Do you accept VISA

a:Yes , we do , what time

will yo be arriving

b:I should be there aroud

5:30 on the 12th.

a:Ok, sir ,Could I take

your name and contact

number , please

b:Yes,It's John 's New

York 456-122

a:Could you spell that,

please

b:J-o-h-s-m-i-t-h.

a:John Smith. double-

room with bath and air

conditioner for the nights

of 12th and 13th.

b:That's you.

a:Thank you sir. Good -

bye.

饭店交流用语

2005-1-20 19:21:30

欢迎和问候语：

1、Good

morning(afternoon ,

evening) , sir(madam)

早上（下午、晚上）

好，先生（夫人）。

2、How do you do

您好！（初次见面）

Glad to meet you .

很高兴见到您。

3、How are you

您好吗

Fine , Thanks . And you

很好，谢谢。您好吗

4、Welcome to our hotel

(restaurant , shop).

欢迎到我们宾馆（餐

厅、商店）来。

5、Wish you a most

pleasant stay in our hotel .

愿您在我们宾馆过得愉

快。

6、I hope you will enjoy

your stay with us.

希望您在我们宾馆过得

愉快。（客人刚入店

时）

I hope you are enjoying

your stay with us.

希望您在我们宾馆过得

愉快。（客人在饭店逗

留期间）

I hope you have enjoyed

your stay with us.

希望您在我们宾馆过得

愉快。（客人离店时）

7、Have a good time!

祝您过得愉快！

电话用语：

8、**hotel , front desk .

Can I help you

**饭店，前厅。您找谁

9、Sorry , I’ve dialed the

wrong number .

对不起，我拨错号了。

10、May I speak to your

general manager

能和你们总经理说话吗

Speaking.

我就是。

11、Sorry, he is not in at

the moment .

对不起，他现在不在。

Would you like to leave a

message

您要留口信吗

12、Pardon.

对不起，请再说一遍，好吗

I beg your pardon.

对不起，请再说一遍，好吗

祝贺语：

13、Congratulations!

祝贺您！

14、Happy birthday!

生日快乐！

15、Happy new year!

新年快乐！

16、Merry Christmas!

圣诞快乐！

17、Have a nice holiday! 假日快乐！

18、Wish you every success!

祝您成功！

答谢和答应语:

19、Thank you (very much) .

谢谢您（非常感谢）。20、Thank you for your advice (information , help) 感谢您的忠告（信息、帮助）。

21、It’s very kind of you .谢谢，您真客气。

22、You are welcome .

不用谢。

23、Not at all.

不用谢。

Don’t mention it .

不用谢。

24、It’s my pleasure .

非常高兴为您服务。(With pleasure.)

(My pleasure.)

25、I am at your service . 乐意为您效劳。

26、Thank you for staying in our hotel.

感谢您在我们酒店下榻。

27、I’m sorry .

很抱歉。

28、Excuse me .

对不起。

29、I’m sorry ,It’s my fault.

很抱歉。那是我的过错。

30、Sorry to have kept you waiting .

对不起，让您久等了。31、Sorry to interrupt you .

对不起，打扰您了。32、I’m sorry about this.对此表示抱歉。

33、I apologize for this. 我为此道歉。

34、That’s all right.

没关系。

35、Let’s forget it.

算了吧。

征询语：

36、Can(May)I help you

我能帮您什么吗

Yes, please.

好的。

37、What can I do for

you .

我能为您干点什么

38、Is there anything I

can do for you

有什么能为您效劳的吗

39、Just a moment ,

please.

请稍等一下。

40、May I use your phone

我能借用您的电话吗

Certainly.

当然可以。

Yes, of course .

当然可以。

指路用语:

41、Go

upstairs/downstairs.

上楼/下楼。

42、It’s on the second

(third) floor .

在二（三）楼。

43、Excuse me.

对不起。

Where is the washroom

(restroom, elevator)

请问盥洗室（休息室、

电梯）在哪儿

This way ,please.

请这边走

Turn left /right.

往左转/右转。

45、It’s in the lobby near

the main entrance.

在大厅靠近大门。

46、It’s in the basement at

the end of the corridor.

在地下室走廊尽头。

提醒用语：

47、Mind/(Watch)your

step.

请走好。

48、Please be careful.

请当心。

49、Please don’t leave

anything behind.

请别遗忘您的东西。

50、Don’t worry.

别担心。

51、Take it easy.

放心好了。

52、Please don’t smoke

here.

请不要在这边抽烟。

告别语：

53、Goodbye.

再见。

54、See you late.

再见。

55、Good night .

晚安。

56、See you tomorrow.

明天见。

57、Goodbye and thank

you for coming.

再见，谢谢您的光临。

58、Goodbye and hope to

see you again.

再见，希望再见到您。

59、Have a nice trip!

一路平安！

60、Wish you a pleasant

journey! Good luck!

祝您旅途愉快！祝您好

运！

前厅：

1、Have you a reservation

您预定过了吗

2、May I know your

name and room number

您能告诉我您的名字与

房间号吗

3、Here is your room key.

给您房间钥匙。

4、Please pay at the

cashier’s desk over there.

请去那边帐台付款。

5、Are these your

baggage

这些是您的行李吗

May I take them for you

我来帮您拿好吗

客房部

6、Housekeeping .May I

come in

客房服务员，我可以进

来吗

7、Leave your laundry in

the laundry in the laundry

bag behind the bathroom

door.

请把要洗的东西放在浴

室门后的洗衣袋中。

8、I hope I’m not

disturbing you.

我希望没有打扰您。

9、One moment ,madam.

I’ll bring them to you right

away .

等一会儿，夫人。我马

上送来。

10、I’ll send for an

electrician( doctor , ……)

我给您请电工（大

夫……）。

餐饮部：

11、Sit down ,

please .Here is the menu.

请坐，给您菜单，先

生。

May I take your order ,sir

您要点菜吗

12、What would you like

to have ,coffee or tea

您要喝咖啡还是茶

13、Would you like to

have any wine with you

dinner

您用餐时要喝点酒吗

14、Service hours are:

（餐厅）供应时间是：

早餐7点到9点。

午餐11点半到1点半。

晚餐6点半到8点半。

15、Here is the bill.

Please sign it.

这是您的帐单，请签

字。

服务台常用词汇

2005-1-20 19:21:49

management 经营、管理

market price 市价

cashier's desk 兑换处

coin 硬币

accounting desk 帐务处

check-out time 退房时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待处

tip 小费

reservation desk 预订处

luggage office 行李房

…per thousand 千分之…

spare (形)多余的

postpone (动)延期

cancel (动)取消

traveler’s cheque 旅行支

票

pay (动)付款

fill (动)填写

administration 管理、经

营

note 纸币

registration desk 入宿登

记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card 身份证

rate of exchange 兑换率

conversion rate 换算率

charge (动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问询处

luggage label 行李标签

overbooking 超额订房

…per cent 百分之…

reasonable (形)合理的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续费

fill in the form 填表

■ 电讯服务

operator 电话员

house phone 内部电话

special line 专线

dial a number 拨号码

hold the line 别挂电话

can't put somebody

through 接不通

ordinary telegram 普通电

话

receiver 听筒

city phone 城市电话

telephone number 电话号

码

replace the phone 挂上电

话

Line, please. 请接外线。

The line is busy(engaged)

占线。

send a telegram(cable) 发

电报

long distance 长途电话

telephone directory 电话

簿

call somebody up 打电话

给某人

can't hear somebody 听不

见

can't get through 打不通

inland telegram 国内电报

ordinary mail 平信

switchboard 交换台

central exchange 电话总

局

The connection is bad. 听

不清。

express telegram 加快电

报

special dispatch 专电

registered fee 挂号邮资

postcard 明信片

■ 客房设备、用品

escalator 自动楼梯

bookshelf 书架

ground floor (英)底，

层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶几

night table 床头柜

first floor (英)二楼，(美)一楼

folding screen 屏风hanger 挂钩

plug 插头

wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯

drawer 抽屉

second floor (英)三楼，(美)二楼

spring 弹簧

cushion 靠垫，垫子socket 插座，插口

sitting room 起居室voltage 电压

floor 楼层，地板carpentry (总称)木器

tea table 茶几bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶transformer 变压器

中国小吃英文表达

2005-1-20 19:22:12

中式早点

烧饼Clay oven rolls

油条Fried bread stick

韭菜盒Fried leek dumplings

水饺Boiled dumplings

蒸饺Steamed dumplings 馒头Steamed buns

割包Steamed sandwich

饭团Rice and vegetable roll

蛋饼Egg cakes

皮蛋100-year egg

咸鸭蛋Salted duck egg

豆浆Soybean milk

饭类

稀饭Rice porridge

白饭Plain white rice

油饭

Glutinous oil rice

糯米饭

Glutinous rice

卤肉饭Braised pork rice

蛋炒饭Fried rice with egg

地瓜粥Sweet potato congee 面类

馄饨面Wonton

& noodles

刀削面Sliced

noodles

麻辣面Spicy hot

noodles

麻酱面Sesame

paste noodles

鸭肉面Duck

with noodles

鳝鱼面Eel

noodles

乌龙面Seafood

noodles

榨菜肉丝面Pork ,

pickled mustard green

noodles

牡蛎细面Oyster

thin noodles

板条Flat

noodles

米粉Rice

noodles

炒米粉Fried rice

noodles

冬粉Green

bean noodle

汤类

鱼丸汤Fish ball

soup

贡丸汤Meat ball

soup

蛋花汤Egg &

vegetable soup

蛤蜊汤Clams

soup

牡蛎汤Oyster

soup

紫菜汤Seaweed

soup

酸辣汤Sweet &

sour soup

馄饨汤Wonton

soup

猪肠汤Pork

intestine soup

肉羹汤Pork

thick soup

鱿鱼汤Squid

soup

花枝羹Squid

thick soup

甜点

爱玉

Vegetarian gelatin

糖葫芦

Tomatoes on sticks

长寿桃

Longevity Peaches

芝麻球

Glutinous rice sesame

balls

麻花Hemp

flowers

双胞胎Horse

hooves

冰类

绵绵冰Mein

mein ice

麦角冰Oatmeal

ice

地瓜冰Sweet

potato ice

红豆牛奶冰Red bean

with milk ice

八宝冰Eight

treasures ice

豆花Tofu

pudding

果汁

甘蔗汁Sugar

cane juice

酸梅汁Plum

juice

杨桃汁Star fruit

juice

青草茶Herb

juice

点心

牡蛎煎Oyster

omelet

臭豆腐Stinky

tofu (Smelly tofu)

油豆腐Oily

bean curd

麻辣豆腐Spicy hot

bean curd

虾片Prawn

cracker

虾球Shrimp

balls

春卷Spring

rolls

蛋卷Chicken

rolls

碗糕Salty rice

pudding

筒仔米糕Rice tube

pudding

红豆糕Red bean

cake

绿豆糕Bean

paste cake

糯米糕

Glutinous rice cakes

萝卜糕Fried

white radish patty

芋头糕Taro

cake

肉圆

Taiwanese Meatballs

水晶饺Pyramid

dumplings

肉丸Rice-

meat dumplings

豆干Dried

tofu

其他

当归鸭Angelica

duck

槟榔Betel nut

火锅Hot pot

餐厅点餐用语

2005-1-20 19:22:53

点菜就餐的次序：找桌

子看菜单点菜付钱离

开

Have you got a table for

two, please﹖

请问您有两个人的桌子

吗

Have you booked a table

﹖

您预定餐桌了吗

Have you made a

reservation﹖

您预定了吗

smoking or non-smoking

﹖

吸烟区还是非吸烟区

Would you like something

to drink﹖

您想喝什么

Would you like to see the

menu﹖

您需要看菜单吗

Language Notes 三言两语

点菜就餐的典型次序

是：找一张桌子坐下－

看菜单－点菜－付钱－

离开。英语语言的表达

基本上也是依照次顺

序。“订餐”在英文中有

两种说法，即to book a

table 和make a

reservation．在英国以及

在其它很多国家，餐厅

一般划分为吸烟区和非

吸烟区。一进餐厅，服

务员会主动征询客人的

意见，然后引领客人前

往所选择的区域就餐。

打搅一下，我能看看菜

单吗

expression表达

Excuse me, could I see the

menu, please

打搅一下，我能看看菜

单吗

Are you ready to order

您现在可以点餐吗

first course／stasrters

第一道菜／开胃菜

maincourse

主菜

dessert

甜食

Could I have the bill,

please

请拿账单来，好吗

How would you like to

pay

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Language Notes

三言两语

在西餐厅就餐，菜单一

般由三类不同的菜别组

成。the first course或者

starters是指第一道菜，

往往是汤、一小碟色拉

或其它小吃。第二道菜

是主菜，fish and chips是

鱼和炸土豆条，它同

“roast beef and york shir

pudding——牛肉布丁”、

“shepherd spie——牧羊

人的馅饼”一样，都是典

型的英国传统菜肴。最

后一道是甜食——或冷

或热，但都是甜的。西

方饮食习惯是先吃咸

的，后吃甜的。西餐菜

单名目繁多，有时不易

读懂。遇到这种情况，

可以请服务员解释一

下。

餐厅里的对话

Conversation In A

Restaurant

Hugh is ordering a meal in

a restaurant

a few moments later

Emma: one sparkling

water

Hugh: Thanks very much

Emma: Are you ready to

order

Hugh: Yeah I think I am

actually. Could I just have

the soup to start please

Emma: That’s minestrone,

is that all right sir

Hugh: Yeah, that’s fine,

and for the main course

could I have the chicken

please

Emma: Chicken

Hugh: and just some

vegetables and some

boiled potatoes please

Emma: Boiled potatoes,

OK

Hugh: Thanks very much

Emma: OK

餐厅里的对话

休正在餐厅点餐（过了

一会儿）

埃玛：一份带汽的矿泉

水。

休：谢谢！

埃玛：您现在可以点菜

吗

休：是的，可以。请先

给我来一份例汤，好吗

——今日的例汤是什么

埃玛：是意大利蔬菜

汤，可以吗

休：可以。好的…… 至

于主菜，请给我一份鸡

肉，好吗

埃玛：……鸡肉……

休：再来一点蔬菜和煮土豆。

埃玛：……煮土豆。好的。

休：谢谢！

埃玛：好的。

国外生活必备英文词汇全搜索—饮食篇３2005-1-20 19:50:20

餐具：

coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾

table cloth 桌布

tea -pot 茶壶

tea set 茶具

tea tray 茶盘

caddy 茶罐

dish 碟

plate 盘

saucer 小碟子

rice bowl 饭碗chopsticks 筷子

soup spoon 汤匙

knife 餐刀

cup 杯子

glass 玻璃杯

mug 马克杯

picnic lunch 便当

fruit plate 水果盘toothpick 牙签

中餐：

bear's paw 熊掌

breast of deer 鹿脯beche-de-mer; sea cucumber 海参

sea sturgeon 海鳝

salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼

shark fin 鱼翅

scallops 干贝

lobster 龙虾

bird's nest 燕窝

roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠

fried pork flakes 肉松BAR-B-Q 烤肉

meat diet 荤菜vegetables 素菜

meat broth 肉羹

local dish 地方菜Cantonese cuisine 广东菜set meal 客饭

curry rice 咖喱饭

fried rice 炒饭

plain rice 白饭crispy rice 锅巴

gruel, soft rice , porridge

粥—

noodles with gravy 打卤

面

plain noodle 阳春面

casserole 砂锅

chafing dish, fire pot 火锅

meat bun 肉包子

shao-mai 烧麦

preserved bean curd 腐乳

bean curd 豆腐

fermented blank bean 豆

豉

pickled cucumbers 酱瓜

preserved egg 皮蛋

salted duck egg 咸鸭蛋

dried turnip 萝卜干

西餐与日本料理:

menu 菜单

French cuisine 法国菜

today's special 今日特餐

chef's special 主厨特餐

buffet 自助餐

fast food 快餐

specialty 招牌菜

continental cuisine 欧式西

餐

aperitif 饭前酒

dim sum 点心

French fires 炸薯条

baked potato 烘马铃薯

mashed potatoes 马铃薯

泥

omelette 简蛋卷

pudding 布丁

pastries 甜点

pickled vegetables 泡菜

kimchi 韩国泡菜

crab meat 蟹肉

prawn 明虾

conch 海螺

escargots 田螺braised beef

炖牛肉

bacon 熏肉

poached egg 荷包蛋

sunny side up 煎一面荷包

蛋

over 煎两面荷包蛋

fried egg 煎蛋

over easy 煎半熟蛋

over hard 煎全熟蛋

scramble eggs 炒蛋

boiled egg 煮蛋

stone fire pot 石头火锅

sashi 日本竹筷

sake 日本米酒

miso shiru 味噌汤

roast meat 铁板烤肉

sashimi 生鱼片

butter 奶油

冷饮:

beverages 饮料

soya-bean milk 豆浆

syrup of plum 酸梅汤

tomato juice 番茄汁

orange juice 橘子汁

coconut milk 椰子汁

asparagus juice 芦荟汁

grapefruit juice 葡萄柚汁

vegetable juice 蔬菜汁

ginger ale 姜汁

sarsaparilla 沙士

soft drink 汽水

coco-cola (coke) 可口可

乐

tea leaves 茶叶

black tea 红茶

jasmine tea 茉莉(香片)

tea bag 茶包

lemon tea 柠檬茶

white goup tea 冬瓜茶

honey 蜂蜜

chlorella 绿藻

soda water 苏打水

artificial color 人工色素

ice water 冰水

mineral water 矿泉水

distilled water 蒸馏水

long-life milk 保久奶

condensed milk 炼乳; 炼

奶

cocoa 可可

coffee mate 奶精

coffee 咖啡

iced coffee 冰咖啡

white coffee 牛奶咖啡

black coffee 纯咖啡

ovaltine 阿华田

chlorella yakult 养乐多

essence of chicken 鸡精

ice-cream cone 甜筒

sundae 圣代; 新地

ice-cream 雪糕

soft ice-cream 窗淇淋

vanilla ice-cream 香草冰

淇淋

ice candy 冰棒

milk-shake 奶昔

straw 吸管

国外生活必备英文词汇

全搜索-住宿篇

2004-12-18 22:27:59

前台

company 陪伴，同伴

single room 单人房

double room 双人房

intend 想要，打算

party （参加共同活动

的）一批，一组，一组

人

date 日期，日子

kind 种，类

bath 浴室

shower 淋浴

suite （一套）房间

deluxe 豪华的

presidential 总统的，总

统职务的

available 可用的，合用

的，可得到的，可到达

的

fully 完全地，彻底地

name 名字，姓，姓名，

名称

address 地址

the phone number 电话号

码

be able to 能，会

guarantee 保证，担保，

包，管

occupancy 占有，占用

peak 最高的，高峰的

arrival 到来，到达

departure 启程，离开，

出发

book 预定，定

hotel 旅馆

offer 提出，提供

discount 折扣

vacancy 空，空房间

solid 全部地

be full up 全满

include 包括，包含

major 较大范围的，主要

的

international 国际的，世

界的

provide with 提供

mini-bar 小冰柜

sort 种类，类别

price 价格，价钱

dollar 美元

service 服务，服侍

of course 当然

rate 价格，费用

tax extra 另加税金

look forward to 期待，希

望

receive 接待，接见，欢

迎

guest 旅客，宿客

welcome to 欢迎到来

bellboy 行李员，旅客服

务员

madam 夫人，女士，太

太

trip 旅行，旅程

take care of管理，照看

baggage 行李，

carry 运送，手提

suitcase 手提箱，衣箱

show 带领，指引，给看

lead 带领，引领，领路

give hand帮...的忙

allow 允许，准许

wish 愿，希望

pleasant 令人愉快的，舒

适的

enjoy 享受

a good time 快乐时光

pleasure 快乐，愉快，高

兴

not at all 不用谢，没关系

mention 提及，提到

registration登记，注册

at one's service 为...服务

behind 在后面，在...背后

remember 记住，记得

return 送还，还归

firmly 稳固地

go to bed 上床睡觉

check 检查，核对

list 名单，一览表

fill to 填写

form 表格

have a look 看一看

passport 护照

mind 介意，反对

fill out 填写

prepare 准备，预备

key card 出入证

seat 座位

file 档案

identification身分的证明

straight 马上，立刻

separately 单独地

opposite 在...的对面

gift 礼品，礼物

elevator [美]电梯

directly 直接地

straight 笔直的

traffic 交通

distance 直接地

intersection 交叉点，十

字路口

suggest 建议，提出（意

见，计划）等

popular 受欢迎的，大众

（或某种人）喜爱的

tourist 旅行者，游览者，

观光者

famous 着名的，出名的

tourist attraction 旅游胜地

history 历史

direction 方向，方位

well-known 出名的，众

所周知的

scene 景色，景象

attractive 有吸引人的，

引起兴趣的

interest 兴趣

dynasty 王朝，朝代

classical 古典的

architecture建筑风格

exquisite 精致的，精巧的

artistic value 艺术价值

chance 机会

feast one's eyes让某人一包眼福

typical 典型的，代表性的

pearl 珍珠

The Jade Buddha Temple 玉佛寺

what's more 另外construction建造，构造，结构

magnificent 壮丽的，宏伟的

enjoy 欣赏，喜爱stamp 邮票

stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签

ticket 票

airline 航空公司wonder 想知道consider 考虑，细想

in advance 预先economy 经济

time-table 时刻表

flight 班机

airport 机场

rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象

matinee 日戏

dress circle戏院的二楼厅cancel 取消

except 除...之外performance 演出acrobatic 杂技的

prefer 更喜欢exchange 兑换，（货币）交换

bill 钞票，纸币currency 货币according to根据...所说，按照

equivalent 相等的，相当的

note 纸币

sign 签名，署名exchange memo 兑换水单counter 柜台

prohibit 禁止，阻止government 政府information 信息

bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名

top line 头一行

receipt 收据，收条amount 数额

certificate 单据purchase 买，购买，购

置，所购物

countersign 副署，连署

in duplicate（正副）一式

两份

policy 政策，方针

understand 懂，理解

awfully 非常，很

describe 描绘，叙述，形

容

apologize 道歉

trouble 麻烦，烦恼

manager 经理

solve 解决

carelessness粗心，疏

忽，粗枝大叶

advise to 劝...

inconvenience 不方便

toilet 洗室

sincerely 真诚地，诚恳

地，真挚地

previous 先的，前的

occupant 占有人，占用

者，居住者

access 进入

responsible 有责任的，

（应）责任的

necklace 项圈，项链

safety box 保险柜

arrange 安排

in touch with 联系，接触

as soon as 一...就...

try one's best 努力，尽力

possible 可能的

regulation 规则，规章，

法规

noise 噪音，嘈杂声

several 几个，数个

misunderstand 误会，误

解

explain 解释，说明

relax 放松

calm 使平静，使镇定

in charge 主管

housemaid 客房服务员

release 再出租

measure 措施，方法

understaffed人员太少

的，人员不足的

accommodation cost 宿费

cashier 出纳

check in 入住登记

check out 办理退房手续

deluxe suite豪华套间

dining hall 餐厅

double room 双人间

foreign exchange counter

外币兑换处

hotel directory 旅馆指南

hotel lobby 饭店大堂

hotel rates 房价

information desk 总台

porter 行李员

reservation desk 预定处

room charge sheet 房价表

room with bath 带有浴室

的客房

room with good

ventilation 通风良好的客

房

single room 单人间

suite 套间

telephone operator 总机接

线员

in touch with 联系，接触

as soon as 一...就...

try one's best 努力，尽力

possible 可能的

regulation 规则，规章，

法规

noise 噪音，嘈杂声

several 几个，数个

misunderstand 误会，误

解

explain 解释，说明

relax 放松

calm 使平静，使镇定

in charge 主管

housemaid 客房服务员

release 再出租

measure 措施，方法

understaffed人员太少

的，人员不足的

accommodation cost 宿费

cashier 出纳

check in 入住登记

check out 办理退房手续

deluxe suite豪华套间

dining hall 餐厅

double room 双人间

foreign exchange counter

外币兑换处

hotel directory 旅馆指南

hotel lobby 饭店大堂

hotel rates 房价

information desk 总台

porter 行李员

reservation desk 预定处

room charge sheet 房价表

room with bath 带有浴室

的客房

room with good

ventilation 通风良好的客

房

single room 单人间

suite 套间

telephone operator 总机接

线员

深圳：李海滨