速卖通日常沟通模板

一、问业务范围：

What is your business scope please?

you are manufacturer or trader?

you will buy the machine by yourself or for your client?

缺货：

Dear customer,

Thank you for choosing our products.

I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently!

We would check the product quality and try our best to make sure to receive it in a satisfactory condition.

Thanks for your purchase again and we will update courier no.to you soon. Bella

二、催付款：

Dear customer,

Thank you for your order.

We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours.

We will prepare for your order at once after you pay.

Thank you in advance.Have a nice day.

Best wishes

Bella

As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.

Dear,

We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013.

You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online.

Awaiting your immediate response.

We are expecting your comment no matter what it is.

三、付款后：

Dear ***,

Thank you for choosing our products.

Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.

We would check the product quality and try our best to make sure to receive it in a satisfactory condition.

Thanks for your purchase again and we will update courier no.to you soon.

bella

四、货物发出后：

Dear customer,

Thank you for choosing our products.

Your item will be arranged within 2-3 days to get courier no.And it would take another two days to be online for tracking.

We would check the product quality and try our best to make sure to receive it in a satisfactory condition. Thanks for your purchase again and we will update courier no.to you soon.

bella

五、货物发出填出物流单号后：

Dear,

Thanks for your order.The product has been arranged with care.You may trace it on the following website after two days:

https://www.360docs.net/doc/3314116224.html,/zh-cn

Kindly be noticed that international shipping would take longer time(7-21 business days for China post,3-7 for EMS).We sincerely hope it can arrive fast.And you can be satisfied with our products and services.

As well,we would appreciate very much if you may leave us five_star appraisal and contact us frist for any question,which is very important for us.

We treasure your business very much and forward to serving you again in the near future.

Thank you for shopping with us.

We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It will take 5-10 workdays to reach your destination, but please check the tracking information for updated information. Thank you for your patience!

If you have any further questions, please feel free to contact me.

Best Regards,

(Your name)

六、跟催买家作出评价：

Dear customer,

We are glad you have received the goods.

Being a seller on Aliexpress,feedback from customers are of vital importance to us.5-star appraisal and positive feedback will help us improve our products and services.

If you have any other concern or are not so satisfied in any regard,please have no hesitation us firstly.We will try our best to solve your problem.

Many thanks for your time on this.

Bella

I'm glad you have received the goods smoothly, hope you can satisfied. We will be grateful if you can provide us with a positive feedback!If you can help us take a few product photos on the evaluation, it would be great.

七、收到买家正面评价后：

Dear customer,

Thanks for your positive appraisal.

We will strive for providing better services and products for you in the future.

Welcome your next coming.

bella

模板四：收到评价后

A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：

Dear Valued Customer,

Thank you for your recent positive feedback!

Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!

You can check out more great products from our store: https://www.360docs.net/doc/3314116224.html,

We hope we’ll see you again on our store soon.

Yours sincerely,

Seller Name

B：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：

Dear Valued Customer,

We are sorry to see that you left negative or neutral feedback relating to your recent purchase experience from our store.

Please contact us at any time so we can find out why you were unhappy and resolve your problems. We hope then you can revise your feedback into a positive feedback for us!

Yours sincerely,

Seller Name.

八、客户投诉产品质量有问题：

投诉交期

All of our products are shipped within 48 hours, and the end of April we have optimized so the logistics, I believe that the aging of the transport has been greatly improved. But i'm still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.

Dear customer,

I am very sorry to hear about that.Since i did carefully check the order and the package to make sure everything was in good condition before shipping it out, i suppose that the damage might have happened during the transportation.But i’m still very sorry for the inconvenience this has brought you.I guarantee that i will give you more discounts to make this up next time you buy form us.Thanks for your understanding.

Best Regards

bella

九、货物断货

Dear $buyer,

We are very sorry that item you ordered is out of stock at the moment. I will contact the factory t o see when it will be available again. I would like to recommend some other items of similar style s. Hope you like them too. You can click on the following link to check them out XXXXXXX? If ther e’s anything I can help with, please feel free to contact us. Thanks！ Best Regards

译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时候能补上，并将随时告知你。以下链接提供的产品也很不错XXXXXXXXXXXXX ，您可以看看。有什么我可以帮忙的，请随时与我们联系。谢谢！

提示：请在横线处添加同类产品的链接。

十、折扣

Dear $buyer,

Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % disco unt. Once we confirm your payment, we will ship out the items for you in time. Please feel free t o contact us if you have any further questions. Thanks & Best regards!

译文：感谢您给我信息。目前我们正在进行促销，如果你购买了XXXX 个产品，我们可以为您提供XX %的折扣。一旦我们确认您的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我们联系。谢谢！

提示：请添写希望买家购买的件数和您所能提供的折扣。

十一、买家议价

Dear buyer,

Thank you for taking interests in our item. I’m afraid we can’

t offer you that low price you bargained as the price we offer has been carefully calculated and ou

r profit margin is already very limited. However, we can offer you a XXX % discount if you purchas e more than XXXXpieces in one order. If you have any further questions, please let me know. Tha nks!

译文：感谢您对我们产品的兴趣，但很抱歉我们不能给您更低的议价。事实上，我们的上市价格是经过精心计算的且合理的，它已经让我的利润有限。但如果您一个订单购买超过XXXX 件，我们将给你XXX %的折扣。有任何问题请联系我。谢谢！提示：请添加希望买家购买的件数和您所能提供的折扣。

十二、订单超重导致无法使用小包免邮的回复

Dear X,

Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free Shipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weighs more than 2kg. You can either choose another express carrier, such as UPS or DHL (which will include shipping fees, but which are also much faster). You can place the orders separately, making sure each order weighs less than 2kg, to take advantage of free shipping.

If you have any further questions, please feel free to contact me.

Best Regards,

(Your name)

十三、海关税(customs tax)

Dear X,

Thank you for your inquiry and I am happy to contact you.

I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.

First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.

Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.

I appreciate for your understanding!

Sincerely,

(Your name)

十四、因为物流风险，卖家无法向买家国家发货时给出的回复

Dear X,

Thank you for your inquiry.

I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.

I appreciate for your understanding!

Sincerely,

(Your name)

十五、回访信

E类树莓派

Dear friend,

I am Bella from AliExpress store :LANDZO Electronic Technology Technology Co.,Ltd which you have bought raspberry pi before,today, to be a return visit, to help us grow, so as to provide customers with better services and products.

1.Could you tell me about what is your purchase purpose?

2.You will buy the machine by yourself or for your client?

3.If there is any doubt with product after you received please feel free to contact me.

4.Would i have honor to ask for your Skype or Facebook account,therefore you can contact us freely. (my skype:Landzobella@https://www.360docs.net/doc/3314116224.html, ; my facebook account:Bella wang)

It was the fourth anniversary of the established of our company,this product is discount for you : http://goo.gl/Dx1Nhb

If you want more discount goods,welcome to visit our AliExpress store :

https://www.360docs.net/doc/3314116224.html,/store/428351

Waiting for your reply.

Best Regard

E类R3蓝色板子

Dear friend,

I am Bella from AliExpress store :LANDZO Electronic Technology Technology Co.,Ltd which you have bought R3 before,today, to be a return visit, to help us grow, so as to provide customers with better services and products.

1.Could you tell me about what is your purchase purpose?

2.You will buy the machine by yourself or for your client?

3.If there is any doubt with product after you received please feel free to contact me.

It was the fourth anniversary of the established of our company,this product is discount for you(sure，If you get the goods to give us 5-star appraisal and positive feedback,we will give you surprise) :

http://goo.gl/Dx1Nhb

If you want more discount goods,welcome to visit our AliExpress store :

https://www.360docs.net/doc/3314116224.html,/store/428351

Waiting for your reply.

Best Regard

Bella

主题: Company fourth anniversary, pay a back vist and big discount!

Dear customer,

Thank you for visiting Landzo store and buy our products, I am Bella, customer service, from AliExpress store:LANDZO Electronic Technology Co., Ltd, Now I am writing for keeping in touch with you for further business. I am very caring about if you satisfied with our products and services.

1.Could you tell me something about what is your purchase purpose?

2.What is used for?

3.Do you wish to be be our distributor?

If there is any problem with products after you received please feel free to communicate with me.Would I have the honor to ask for your Skype or Facebook account, Or you can add me at facebook-bella wang. Therefore you can contact us freely and I can provide you cheaper and high quality products in time.

It was the fourth anniversary of the established of our company,here is discount for you:http://goo.gl/DNtpzI, if you want more discount goods, welcome to visit our AliExpress store:https://www.360docs.net/doc/3314116224.html,/store/428351.

Best Regard

Your sincerely!

速卖通客户沟通模版

客户沟通邮件模版提醒买家付款： Dear customer: Thank you for your order. The item you selected is a high quality one with competitive price. You would like it. Instant payment can ensure arrangement to avoid short of stock. Thank you and awaiting your payment. 买家付款后-有货 Dear Valuable Customer; Thank you for choosing our products. Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking. We would check the product quality and try our best to make sure you receive it in a satisfactory condition. Thanks for your purchase again and we will update courier No. to your soon 买家付款后-无货 Dear Customer; Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:

速卖通邮件回复技巧

速卖通邮件回复技巧邮件回复模板催促下单，库存不多 Dear X, Thank you for your inquiry. Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling ou t soon. Please place your order as soon as possible. Thank you! Best regards, (name) 回应买家砍价 Dear x, Thank you for your interests in my item. I am sorry but we can' t offer you that low price you asked for. We feel that the price liste d is reasonable and has been carefully calculated and leaves me limited profit already.

However, we' d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off. Please let me know for any further questions. Thanks. Sincerely, (name) 断货(out of stock) We are sorry to inform you that this item is out of stock at the moment. We will contact th e factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out. http://www.aliexpress … Please let me know for any further questions. Thanks. Best Regards, (Your name) 因为周末导致回复不够及时，先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。 Dear X, I am sorry for the delayed response due to the weekend. Yes, we have this item in stock. An d to show our apology for our delayed response, w e will offer you 10% off. Please place you r order before Friday to enjoy this discount. Thank you! Please let me know if you have any further questions. Thanks. Best Regards, (Your name) 关于支付选择escrow，提醒折扣快结束了 Hello X, Thank you for the message. Please note that there are only 3 days left to get 10% off by ma king payments with Escrow (credit card, Visa, MasterCard, moneybookers or Western Union). P lease make the payment as soon as possible. I will also send you an additional gift to show our appreciation. Please let me know for any further questions. Thanks.

商城合同

网站设计合同甲方：地址：电话： ----------------------------------------------------------------------------- 乙方：地址：电话： ----------------------------------------------------------------------------- 甲、乙双方经协商一致，特签定本合同并严格地执行和履行本合同。一、合同标的乙方为甲方提供一年购物系统专业版（多语言：英语，日语，德语，法语，西班牙语，俄语，繁体文,葡萄牙语）的使用与安装,包含20G 美国或香港空间使用权一年，提供维护服务一年。次年续费价格：4600元/年, 一年维护服务费,一年20G 美国或香港空间费系统应用程序，见附件一，网站维护协议，见附件二。二、合同标的完成及验收时间 1、乙方在合同签订并收到甲方付清合同款起_3_ 个工作日内完成系统程序的上传,供甲方使用。 2、乙方在合同签订起4个工作日内培训甲方使用系统各模块.直至甲方掌握操作系统为止。 3、系统运营起始时间由合同签订起,5个工作日后开始计算,乙方在5个工作日内为甲方完成域名绑定,系统操作培训服务。三、双方的权利和责任义务（一）甲乙双方的义务

1、双方的经营活动和提供的产品、服务，都应当符合国家相关的法律和法规。 2、双方应当保守在履行本合同过程中获知的对方的商业秘密。（二）甲方的权利和义务 1、甲方应尽量向乙方提供公司简介和公司LOGO等资料，以便乙方为系统做基本设置,并派人与乙方联络、协调。 2、按本合同约定支付费用。（三）乙方的权利和义务 1、乙方在履行合同时不能进行有损甲方形象，声誉等的行为。 2、乙方必须妥善保管甲方提供的所有资料，不能泄露给第三方。 3、按照甲方购买的版本和本合同约定的功能完成系统搭建，网站功能实现等工作。 4、乙方在制作甲方的网站时，只能在甲方同意的范围和甲方的网站上使用甲方的名称、商标、域名、企业标志等。 5、乙方有义务在合同到期前两周提前通知甲方续费事宜. 6、乙方不得擅自上调次年的系统使用价. 7、乙方架设的系统功能必须按功能附件一为标准。四、违约责任 1、甲方不能按时支付合同费用而导致的工作延误，其责任由甲方承担。 2、甲乙双方任何一方违反本合同的任何一个条款视为违约，任何一方违反本合同，给对方造成损失的，应赔偿损失。 3、一方变更通讯地址或联系方式，应及时将变更后的地址，联系方式通知另一方，否则变更方对此造成的一切后果承担责任。 4、甲乙双方须按照本合同约定时间完成本合同项目,本合同有效期为一年,甲方逾期不付款，以0.3%/天交付违约金；如果乙方不按期完成上线，付给甲方合同金额0.3%/天交付违约金。五、合同金额并付款方式 1、本合同金额总计：14800元整。付款方式：合同签定后甲方一次性付给乙方合同14800元整。六、其他 1、双方本着诚实信用的原则履行本合同，任何一方在履行中发现或者有证据表明对方正在，已经违约，可以中止履行本合同，但应提前三天通知对方。

速卖通最全订单跟进英文模板

速卖通最全订单跟进英文模板未付款订单怎么办？客户投诉质量问题如何沟通？物流速度太慢怎么让买家理解？如何让买家留好评？…三头六臂为大家精心准备了很全面订单的回复模板，您可以找到各种情况下对海外买家的回复办法哦。 1. 未付款订单的催款模板。（请根据您产品自身特点对描述内容进行修改）Dear xxx We have got your order of XXXXXX。But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks! 2. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi, xxx, Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help. 3. 填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello, xxx, We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx You can also track the delivery of your order yourself here:https://www.360docs.net/doc/3314116224.html,.

速卖通服务回复修订稿

速卖通服务回复 WEIHUA system office room 【WEIHUA 16H-WEIHUA WEIHUA8Q8-

下单已付款 Dear friend, Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~ Best Wishes~ 已发货的 Dear friend, Thank you for your support. We had sent out your order Please trace it by on always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯客户 Dear friend, Thank you for your support. We had sent out your order no. Please trace it by on always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯仓 Dear friend, Thank you for your support. We had sent out your order no.

速卖通邮件回复模版

缺货尺码 Hi. We are sorry that item you ordered is out of stock. Could you please change another size? Thank you for your support! 缺货颜色 We are really sorry that the product you ordered is out of stock. Could you please change another color please? 未收到货拒绝纠纷 Your goods have arrived in your country. Please contact the local post office. Thank you for your understanding. 未收到货，已到达目的国 Your product has been arrived at destination country. It will soon be sent to your hands. Please be patient. 下单未付款 Dear Friend, We have got your order of XXXXX. But it seems that the order is still unpaid. If there is anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards Zhang 已付款订单 Dear Friend, Your payment for item XXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards Zhang

速卖通&敦煌网等跨境电商回复询盘模板

敦煌网的卖家朋友们，是否有过未付款订单不知如何是好的情况?或者客户投诉质量问题而自己不知如何应对的情况?下面由敦煌网资深客户经理为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法，请一定要收藏哦~ 未付款订单 Dear $buyer, We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards $myname 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢! 提示：请根据您产品自身特点对描述内容进行修改。已付款订单 Dear $buyer, Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢! 提示：请填上您的订单号和发货天数。发货后 Dear $buyer,

电商客户回复模板

速卖通客户站内信回复模板 Ronald.simons@https://www.360docs.net/doc/3314116224.html, 7716NI-E4 Thank you for your support. Look forward to your next visit.And we will keep doing our best to give you a better shopping experience. 要求：所有客户站内信-12小时必须回复。及时站内信，1小时内回复。 1. 当客户下单，未付款-- 催付款 Dear XX Thanks so much for choosing us. As the professional cctv provider, We not only offer the top quality products, but also the complete after sale service. We offer 100% original Hikvision and Dahua products online and offline channels. You do not need to worry in future how to do and what to do if you met technical problem with the products. Just send us a mail, our tech support team will help you. We got your order information, but still not receive the payment. May I ask what happened? Is it about the price or the products or our company? We will be happy to serve you if you tell us your concerns. Once payment done, we could ship the orders out within 3days. If you choose Free shipping by China post air mail. It will take 20-40days. If you choose express shipping, like DHL, TNT, UPS. Etc. You will receive them no later than 7days. In this way, if you need the items urgently, we suggest you to choose express instead of China post. We will waiting for your reply.

速卖通服务回复

菜鸟服务协议

菜鸟服务协议版本发布日期：2019年3月15日欢迎您使用菜鸟提供的产品和服务（下称“服务”）。本协议自发布之日起即刻生效。本协议各条款前“【】”所列索引关键词仅为帮助您理解该条款表达的主旨之用，不影响或限制本协议条款的含义或解释。为维护您自身权益，建议您仔细阅读各条款具体表述。【审慎阅读】如果您完成全部注册程序取得菜鸟账号或开始使用服务，即表示您接受或同意本协议。因此，请您在完成全部注册程序取得菜鸟账号之前或开始使用服务之前，务必审慎阅读本协议各条款，特别是免除或限制责任条款、法律适用条款和管辖条款。免除或限制责任条款、法律适用条款和管辖条款将以下划线粗体标识，请您重点阅读。如果您对本协议条款有疑问，请通过菜鸟客服进行询问（客服电话为400－9005656），菜鸟将向您解释条款内容。如果您不接受本协议或本协议任一条款，您可以拒绝使用服务。您可通过下列任一孰先发生方式接受或同意本协议：（一）在与服务相关用户界面上菜鸟向您提供的选择处点击以接受或同意本协议；或（二）取得菜鸟账号或实际使用服务。在此情况下，您理解并同意，菜鸟视您自取得菜鸟账号或使用服务时起接受或同意本协议。一、相关定义 1．1菜鸟，用户端：指菜鸟官网（域名为callao．com或callao．com．cn）、菜鸟裏裹（域名为guoguo－app．com）、菜鸟驿站（域名为yz．callao．com或cainiaoyizhan．com）等用于提供服务的程序、系统、应用、网站、客户端及相应设备。 1．2菜鸟：指菜鸟用户端经营者或服务提供者的单称或合称，包括但不限于杭州菜鸟物流信息科技有限公司、菜鸟网络科技有限公司、浙江菜鸟供应链管理有限公司等。 1．3阿里平台：指包括阿里巴巴中文站（域名为1688．com）、阿里巴巴国际站（域名为alibaba．com）、天猫国际网站（域名为tma．lk）、阿里云网站（域名为aliyun．com）、速卖通（域名为aliexpress．com）、虾米（域名为Xiami con．）、云0S（域名为yunos．com）、神马搜索（域名为sm．cn）、良心大药房网（域名为malyao．liangxinyao．com）、Lazada （域名为lazada．com）等网站及客户端。 1．4淘宝平台：指包括淘宝网（域名为taobao．com）、天猫（域名为tmall．com）、一淘网（域名为ctao．com）、聚划算（域名为）jutmall．com）、阿里妈妈（域名为adamacom）、飞猪（域名为flaggy．com）等网站及客户端。 1．5支付宝公司：指提供支付宝服务的主体，包括但不限于支付宝（中国）网络技术有限公司、浙江蚂蚁小微金融服务集团有限公司等。二、协议范围 2．1本协议由您与菜鸟共同绵结，本协议对您与菜鸟均具有合同效力。 2．2菜鸟在不同地区拥有子公司和或关联法律突体。在某些时候，这些子公司和或关联法律实体将代表菜鸟向您提供服务。您理解并同意这些子公司和/或关联法律实体有权向您提供服务。 2．3【主体变更】菜鸟可能根据菜鸟业务调整将本协议项下权利义务转让给第三方。菜鸟完成前述转让后，权利义务受让方会与您共同履行本协议并向您提供服务，这种情況不会影向您本协议项下权益。 2．4【补充协议】您理解并同意，您与菜鸟签署的本协议列明的条款并不能完整罗列并覆盖您与菜鸟所有权利与义务，现有的约定也不能保证完全符合未来发展的需求。因此，菜鸟有

如何回复速卖通站内信及买家留言,速卖通通用回复模版

如何回复速卖通站内信及买家留言，通用回复模版是否有过未付款订单不知如何是好的情况？或者客户投诉质量问题而自己不知如何应对的情况？汇坚电商为您精心准备了很全面的询盘的回复模板，您可以找到各种情况下对海外买家的回复办法~如果遇到无法发送的情况请检查下是不是里面有中文输入法下输入的字符！！未付款订单 Dear buyer, We have got your order. But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks! Best Regards 译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢！提示：请根据您产品自身特点对描述内容进行修改。已付款订单 Dear $buyer, Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。如果您有任何问题请随时联系我。谢谢！提示：请填上您的订单号和发货天数。发货后 Dear $buyer, The item XXXXXXXXXXXXXX you ordered has already been?shipped out and the tracking number is XXXXXXXXXXXXXX. The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support! Best Regards $myname

速卖通服务条款模板

一．通用服务条款模板 Shipment: When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not re fund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties. 1.承诺3天内发货（时间自定义） 2.买家必须承担关税 Returns: We do our best to serve our customers the best that we can. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items. 1.买家收到货15天时间内可以提起退货要求（时间可以设置长，但不能设置短） 2.买家必须保证退回的货物完好，若有损坏或者丢失，买家需要承担责任 3.买家需要承担退回的运费

速卖通日常沟通模板

一、问业务范围： What is your business scope please? you are manufacturer or trader? you will buy the machine by yourself or for your client? 缺货： Dear customer, Thank you for choosing our products. I need three days to prepare the goods.On the progress of the order, I will keep you informed.please wait patiently! We would check the product quality and try our best to make sure to receive it in a satisfactory condition. Thanks for your purchase again and we will update courier no.to you soon. Bella 二、催付款： Dear customer, Thank you for your order. We checked that your order is unpaid.Do you have any requirements on the goods?Any questions plase free to contact us.we will help you within 24 hours. We will prepare for your order at once after you pay. Thank you in advance.Have a nice day. Best wishes Bella As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item. Dear, We are writing to check whether you have received our last quotation on our PC Girl Case for iphone 5S(SKU:72156) dated 20 Dec 2013. You may rest assured the quality for the goods you selected is quite good.You can rest assured that your price will be profitable.Should you have any concern,please feel free to communicate with us online. Awaiting your immediate response. We are expecting your comment no matter what it is. 三、付款后： Dear ***,

淘宝平台服务协议

淘宝平台服务协议版本生效日期：年月日 ?提示条款欢迎您与各淘宝平台经营者（详见定义条款）共同签署本《淘宝平台服务协议》（下称“本协议”）并使用淘宝平台服务！本协议为《淘宝服务协议》修订版本，自本协议发布之日起，淘宝平台各处所称“淘宝服务协议”均指本协议. 各服务条款前所列索引关键词仅为帮助您理解该条款表达地主旨之用，不影响或限制本协议条款地含义或解释.为维护您自身权益，建议您仔细阅读各条款具体表述. 【审慎阅读】您在申请注册流程中点击同意本协议之前，应当认真阅读本协议.请您务必审慎阅读、充分理解各条款内容，特别是免除或者限制责任地条款、法律适用和争议解决条款.免除或者限制责任地条款将以粗体下划线标识，您应重点阅读.如您对协议有任何疑问，可向淘宝平台客服咨询. 【签约动作】当您按照注册页面提示填写信息、阅读并同意本协议且完成全部注册程序后，即表示您已充分阅读、理解并接受本协议地全部内容，并与淘宝达成一致，成为淘宝平台“用户”.阅读本协议地过程中，如果您不同意本协议或其中任何条款约定，您应立即停止注册程序. 一、定义淘宝平台：指包括淘宝网（域名为）、天猫（域名为）、一淘网（域名为）、聚划算（域名为）、阿里妈妈（域名为）、阿里旅行（域名为）等网站及客户端. 淘宝：淘宝平台经营者地单称或合称，包括淘宝网经营者浙江淘宝网络有限公司、天猫经营者浙江天猫网络有限公司、一淘网经营者浙江淘宝网络有限公司、聚划算经营者浙江天猫网络有限公司、阿里妈妈经营者杭州阿里科技有限公司、阿里旅行经营者浙江淘宝网络有限公司等. 淘宝平台服务：淘宝基于互联网，以包含淘宝平台网站、客户端等在内地各种形态（包括未来技术发展出现地新地服务形态）向您提供地各项服务. 淘宝平台规则：包括在所有淘宝平台规则频道内已经发布及后续发布地全部规则、解读、公告等内容以及各平台在帮派、论坛、帮助中心内发布地各类规则、实施细则、产品流程说明、公告等. 淘宝网规则：淘宝网规则频道列明地各项规则，具体详见此处. 阿里平台：指包括淘宝平台、阿里巴巴中文站（域名为）、阿里巴巴国际站（域名为）、天猫国际网站（域名为）、阿里云网站（域名为）、速卖通（域名为）、点点虫（域名为）、虾米（域名为）、云（域名为）、菜鸟（域名为）、神马搜索（域名为）等网站及客户端. 支付宝公司：指提供支付宝服务地主体支付宝（中国）网络技术有限公司. 关联公司：除淘宝外阿里平台地经营者地单称或合称. 同一用户：使用同一身份认证信息或经淘宝排查认定多个淘宝账户地实际控制人为同一人地，均视为同一用户. 二、协议范围签约主体【平等主体】本协议由您与淘宝平台经营者共同缔结，本协议对您与淘宝平台经营者均具有

速卖通邮件回复模板

已经发货 hi my dear friend The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me. regards 在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。以下为相关步骤的范例： 1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚，范例参考: Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again. 2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考: Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount. 3、交易进行中，通知买家去参看物流情况时，可参考： The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me. 4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考： Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products. 5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。 Hi friend,