西餐厅服务员一般注意和要求

西餐厅服务员注意和要求

Restaurant waiter and demands attention 西餐厅服务员一般注意和要求无非就是：五官端正、态度勤恳、反应灵活；口齿伶俐; 身体健康、无传染病及家族遗传病史。要是有一定的英语口语基础最好。

Restaurant waiter and demandsnothing more than the general note: handsome, hardworking attitude, reaction and flexible; articulate; good health, free of genetic diseases and family history. If there is some basis for the best English.

餐厅服务员的工作内容大同小异，主要是：

Restaurant waiter similar work content, mainly:

(1) 服从领班领导，做好餐前准备工作；

(1) subject to the leadership of foreman, well before meal preparation;

(2) 严格执行工作程序、服务程序和卫生要求，努力提高服务质量；

(2) strict implementation of programs, services, procedures and health requirements and strive to improve the quality of services;

(3) 按主动、热情、耐心、礼貌、周到的要求，不断完善服务态度；

(3) by active, enthusiastic, patient, polite, thoughtful, continuously improve the service attitude;

(4) 要做到手勤、脚勤、眼勤、口勤，及时为顾客提供服务；

(4) to be diligent hands, feet handling, eye ground, mouth diligence and timely customer service;

(5) 熟悉菜牌和酒水，积极向客人推销，按规格填好客人的菜单和酒水单；

(5) be familiar with menusand drinks, and actively marketing to customers, according to specifications of the guests fill out the menuand wine list;

(6) 做好餐厅餐具、布草、杂项的补充替换；

(6) good restaurant tableware, linen, miscellaneous additional replacement;

(7) 积极参加培训和训练，不断提高服务技能技巧，提高服务质量；

(7) Actively participate in training and training and improve the service and know-how, improve service quality;

(8) 牢记使客人满意并不难，但需要多一些微笑、多一些问候、多一些服务。(8) keep in mind is not difficult to satisfy the customers, but it needs more smiles, more greetings and more services.

西餐厅服务员服务技能培训

Restaurant waiter service skills training 5．点蜡烛(晚餐)：

5. Candles (dinner):

a)服务员退后半步，点燃火种，身体前倾把餐台上蜡烛点燃后，立即熄灭火种。

a) a half step back waiter, lighting the fire, leaning forward to candle lit dinner table, to immediately extinguish the fire.

b) 注意火种不能碰到客人。

b) Note that the fire can not meet the guests. 6．推销餐前饮品：酒水员或厅面领班向客人推销饮品。

6. Pre-dinner drinks marketing: Wine staff or the Office of Surface foreman sell drinks to guests.

7．上餐前饮品服务：酒水员在客人右侧上餐前饮品，并报上饮品名称。

7. Pre-dinner drinks on the service: Members of the guests drinks pre-dinner drinks on the right side, and report on the drink name 8．上面包、牛油

8. On bread, butter

a) 牛油碟放于面包碟正上方约1.5 厘米处。

a) bread and butter plate placed above the plate is about 1.5 cm.

b) 备饭匙、大叉各一去，置于面包篮的一端，饭匙柄、叉柄向右，面包篮里备好各款面包。

b) Preparation of rice spoon, large fork to each one, put one end of the

basket of bread, rice spoon handle, fork handle to the right, bread basket and prepare sections of the bread.

服务Service

侍应是否在客人就座 1 分钟内即上前询问客人需要咖啡或茶？

Whether the waiter took 1 minute guests that came forward asking guests need coffee or tea?

能否在 1 分钟内上咖啡、 3 分钟内上茶？

Can the coffee in 1 minute, 3 minutes, the tea?

是否在客人就座 1 分钟内即询问客人需要什么果汁？

It took 1 minute the guests that ask what the guests need to juice? 是否自动提供冰水？It automatically provides ice water?

(如果早餐包含面包) ，是否提供一蓝面包并放在餐桌上？

(If the breakfast included bread), it provides a blue bread and put on

the table?

在请客人点菜时，侍应是否表现出其清楚了解餐牌上的菜式及烹调原料？

Invited guests in ordering, the waiter is to show their understanding on the menu of dishes and cooking ingredients?

侍应是否首先请女士点菜？Ms. la carte waiter is first of all? 点菜时，侍应是否与客人保持眼神交流？

Ordering, the waiter is to maintain eye contact with customers? 如果客人不从餐牌上

点菜，侍应能否满足客人合理的要求？

If guests are not from the a la carte menus, waiters can meet the reasonable requirements of the guests?

点菜时，侍应是否询问了所有细节(如主盘的调料、拌菜等等)？

Ordering, the waiter asked if all the details (such as the main dish of

condiments, side dishes, etc.)?

五、撤换餐用具5, replacing tableware 1、撤换餐碟：在客人用餐过程中，值台员应不断巡视自己的区域，如客人餐碟中的骨刺残渣超过三分之二时，应及时更换。1, replace the meal dish: In the guests dining process, the value of Taiwan should continue to visit membersof their regions, such as guest meal dish in the bone residue more than two-thirds of the time, should be replaced.

具体要求：Specific requirements:

1) 撤换餐碟时，值台员应左手托托盘，将干净的餐碟整齐地叠放在一起，从客人右侧撤下脏的，并换上干净餐碟。1) meal replacement disc, the value of Taiwan should be left membersof Toto, that will clean food dishes neatly stacked together, taken down and dirty right from the guests, and put on

a clean dish meal.

2) 右撤右上，并注意脏碟上的残渣不要掉在地上，或污染盘中的干净餐碟。2) withdrawal of the right upper right, and pay attention to the dirty dish

on the residue does not fall to the ground, or pollution clean plate dinner plate.

3) 撤换前应询问客人的意见：“对不起，请问可以换碟吗？”待客人许可后再撤碟。3) to replace the views of customers before asking: "Excuse me, can you change discs?" Disc to be withdrawn before the guests leave.

2、撤换烟缸2, replace the ashtray

Specific requirements:

具体要求：

1) 当桌面烟缸中有两个或两个以上烟蒂时，应及时撤换烟缸。1) When the desktop ashtray has two or more cigarette butts should be promptly replaced ashtrays.

2) 撤换烟缸时，值台员应左手托盘，将干净的烟缸整齐地叠放在托盘内，行走至需撤换烟缸的餐桌旁，轻声说：“对不起”，以示打扰客人的歉意。2) replace the ashtray, the value of station staff should be left trays, clean ashtrays will be neatly stacked in the tray, walked to the need to replace the ashtray in the dining room table, said softly: "I'm sorry," apologized to the guests bothered to show .

六、其它服务技能6, other services skills

茶水服务、毛巾服务、接受点菜、点烟、结帐、收台等

Tea service, towel service, receive a la carte, lighter, collection units, etc. billing,