酒店常用英文术语-HR

酒店常用英文术语- 人力资源部

PM = Performance Monitor 服务质量检测

DR3 = Defect Reporting, Recording and Resolution Process 服务缺陷汇报、记录和解决PDR = Performance Development Review 表现管理评估

TMS = Talent Management System 人才管理系统

SOS = Staff Opinion Survey 员工意见调查

KPI = Key Performance Indicator 关键绩效指标

QI = Quality Improvement 品质提升

GDP = Guest Delight Program 令客人喜出望外计划

JD = Job Description 工作职责

NETC = New Employee Training Checklist 新员工培训检查表

Staff Turnover 员工流动率

Employee Handbook 员工手册

Cross Training 交叉培训

Mobile Learning 移动培训

Workshop 研讨会

Task Force 店际援助

New Hire Orientation 新员工入职培训

Shangri-La Care 香格里拉关怀

Shangri-La Academy 香格里拉管理培训中心/香格里拉大学

Hotel Product Knowledge 酒店产品知识

Newsletter 员工杂志

Trainer Skills 培训员技巧

Skill Training 技巧培训

Knowledge Training 知识培训

Promotion 升职

Transfer 调转

Termination 辞退

Resign/Resignation 辞职

Last working day 最后工作日

Misconduct 违纪

Personnel Action Form 人事变动通知

OT = Overtime 加班

PH = Public Holiday 法定假日

AL = Annual Leave 年假

SL = Sick Leave 病假

Day Off = 公休日

Compensatory Leave 补休假

R&R Leave 休闲/探亲假

Maternity Leave 婚假

Compassionate Leave 丧假

No Pay Leave 无薪假

Service Year 服务年限

Succession Plan 接班人计划

NRC = Non Resident Citizen 外地员工

Expatriate 外籍员工

Level 级别

酒店常用英文术语- 部门/区域

Division 大部门

Department 部门

Section 小部门

Room Division 客务部

FO = Front Office 前厅部

FD = Front Desk 前台

Concierge

Transpotation

BC = Business Center

Service Center

酒店常用英文术语- 职位

GM = General Manager 总经理

AM = Area Manager 区域/地区总经理

HM = Hotel Manager 饭店经理

RM = Resident Manager 驻店经理

EAM = Executive Assistant Manager 行政副总经理

SE = Service Executive 宾客服务行政管理层

SSM = Senior Service Manager 高级宾客服务经理

SM = Service Manager 宾客服务经理

SL = Service Leader 宾客服务主管

SA = Service Associate 宾客服务员

CSET = Corporate Senior Executive Trainee 集团高级行政管理培训生

CET = Corporate Executive Trainee 集团行政管理培训生

CMT = Corporate Management Trainee 集团管理培训生

CT = Corporate Trainee 集团培训生

FC = Financial Controller 财务部总监

AFC = Assistant Financial Controller 财务部副总监

DOHR/DHR/HRD = Director of Human Resources 人力资源部总监ADOHR/ADHR = Assistant Director of Human Resources 人力资源部副总监TM = Training Manager 培训部经理

ATM = Asst. Training Manager 培训部副经理

DOSM = Director of Sales & Marketing 市场销售部总监

DOS = Director of Sales 销售总监

= Director of Security 保安部总监