酒店常用英语(前台)
前厅部常用英语
English for Front Office Dept.
1,Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!
2,Welcome to XXX Hotel 下午好!欢迎光临XXX酒店.
3,How may I help you ?请问有什么可以帮到您?
4,May I know your name ,please ?请问贵姓?
5,Do you have a reservation with us?请问您预订了房间了吗? 6,I'll check our room availability 我来查一下是否有空房间. 7,Just a moment ,Please 请稍等
8,I'm sorry. We have no record of a booking in your name.对不起,我们没有以您的名义预订的房间记录.
9,We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间,单人间,花园套房及总统套房. 10,How long do you plan to stay?请问您预计住几天?
11,May I see your passport ?我能看一下您的护照吗?
12,Your room charge for one night is RMB***,sir/madam.先生/女士,您一晚的房费是***元
13,The room charge is include two breakfast.房价包含两份早餐.
14,please pay RMB300 as deposit 请支付 300 元作为押金.
15,How would you like to make the payment, in cash or by credit card?请问您打算如何付款?现金支付还是信用卡?
16,If you need the room service ,please dial 8800.如果您需要客房送餐,请拨 8800.
17,We hope you enjoyed your stay .希望您在这儿住的愉快. 18,May I have your room key ,please ?请把房卡给我好吗?
19,Just a moment ,please .I'll draw up your bill for you.请等一下,我帮你您结算账单
20,May I take a print of the card ,please?请让我划印一下您的信用卡,好吗?
21,Could you please sign here ,please ?请您在这里签名,好吗? 22,Here is your card and your receipt .这是您的卡和收据.
23,Have a nice trip .祝旅途愉快!
24,May I know what is wrong ?请问有什么问题吗?
25,I beg your pardon .请再说一次.
26,I will speak to our manager about it.我会向我们经理报告这件事情.
27,I will check it with the department concerned .Would you mind waiting for a minute ?我跟相关部门联系一下.请你等一分钟好吗?. 28,I will correct your bill.我来把您的账单改过来.
29,We look forward to serving you again .我们期待能再次为您服务.
30,Here's your room, Mr. Johnson .After you .这是您的房间,
约翰逊先生.您先请. 31,It is open from 9 a.m. to 11 p.m.它的营业时间是早上 9 点到晚上 11 点. 32,You can call the housekeeping if you need laundry service,the number is 0.如果您需要洗衣服务,可以打电话给房务中心,号码是"0" .
33,You can call the front desk directly if you need a taxi . the number is 8106.如果您需要出租车,可以直接打电话给前台,
号码是 8106
34,If there is anything I can do for you , please call me .如果有什么我能为您效劳的,请给我打电话.
35,Could you hold the line ,please ?请不要挂断电话,好吗? 36,Breakfast is served from 7:00 to 10:00, on the 22 floor 早餐是从上午 7 点到 10 点供应, 在22楼餐厅.
37,At what time can we expect you ?您几点光临呢?
38,I'm afraid another guest is using it .I will bring it to your room as soon as it's available ,will that be all right ?恐怕另一位客人正在使用.我会尽快送到您房间去,可以吗? 39,Please dial 8first ,then the room number .您打房间号码,请在房号前加"8" . 1
40.Please go through the formalities for extending your stay.请您办理一下续房手续. 41.Let bellboy lead you to your room. 让行李员送您上去.
42.The room isn't cleaned completely. Please have a rest in sofa.房间暂时未打扫出来,请您在沙发上休息一会.
43.Do you need bellboy take your baggage?您需要行李员为您搬运行李吗? 44,May I know your room number?我可以知道您的房号吗?
45,At what time shall we call you ,sir?您需要几点钟叫醒呢,先生?
46,For IDD line ,please dial 9 first ,then the country code ,area code and telephone number . 拨打国际长途电话,请先拨 9,然后再拨国家代码,区号和电话号码.
47,For IDD line, the charge is RMB8 per minute.国际长途每分钟 8 元.
48,For DDD line, the charge is RMB 0.7 per minute .国内长途每分钟 7 毛钱.
50,We have sauna/massage /foot massage/ ……service, on the third floor. 我们三楼提供桑拿, 按摩,足浴等服务.
51,We offer this service in our hotel.我们酒店提供此项服务. 52,You can take a sauna bath there.您可以在那洗桑拿浴.
53,I'm terribly sorry to hear that .听到这样的事情,我真是非常遗憾.
54,I will contact with engineer to repair it .我马上联系工程师将它修复. Housekeeping Dept.客房部
酒店前厅常用英语
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
酒店前台常用英语-参考模板
■服务台常用词汇 management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票 sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 ■电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通
酒店前台英语口语
酒店前台英语口语 一．概述 在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如： 非正式英语正式英语 What’s your name? May I have your name? 您贵姓？请问您贵姓大名？ Do you want some tea? Could you like some tea? 您要喝茶吗？请问您想喝茶吗？ Over here, please. Could you come this way please? 这边请。请您往这边走好吗？ * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。 可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。 二.基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？
前台接待日常英语
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room?
酒店饭店英语口语大全 前台服务
酒店饭店英语口语大全前台服务 Part 1 Counter Services 前台服务 Unit 1 预订房间Room Reservation 经典句型： What kind of room would you like? 您要预订什么类型的房间？ How long do you plan to stay? / How many nights? 您打算住多久？/ 您住几个晚上？ I’m sorry we are fully booked for 22nd. 很抱歉，22号那一天的客房都已经订出去了。 A single room is $ 70 per night, with 15% service charge. 单人间每晚70美金，另加15%的服务费。 模仿对话： A: Good morning. Can I help you? B: I’d like to book a room in your hotel. A: What kind of room would you like? B: I’d like to book a single room for August 18th. A: Please hold on. I’ll check our reservations. (After a while) I’m afraid we have no single room vacant on that day. What about a double room instead. B: That’s fine. Thanks you. ---------------------------------------------------------精品文档---------------------------------------------------------------------
酒店前台常用英语句子
前台常用英语句子 1.What kind of the room would you like to book? A double or a single? 请问您需要什么类型的房间？单人房还是双人房？ 2.For which date would you like to book? 请问您要预订哪一天的？ 3.Hold the line please; let me check our room availabilities for those days. 请别挂线，我查询下那天是否有房间 4.Sorry to have kept your waiting. Yes, we have a vacancy for those days. 不好意思让您久等了，我们那天有空房 5.The room rate is RMB xx include breakfast and surcharge. 房价是ＸＸ包含早餐服务费。 6.The price is RMB xx. We can offer a special discount to you that is RMB xx. It was after x% off discount. 房价是ＸＸ，我们为您提供Ｘ％折扣，折后价是ＸＸＲＭＢ。 7.Let me repeat your reservation. You book one deluxe room for one night from 6/Jun-7/Jun for Mr. Lee. The price is RMB xx include breakfast and surcharge. 我重复一下您的预订，李先生您预订的是豪华房一晚，６月６日入住６月７日退房，房价是ＸＸ包括早餐服务费。 8.Your reservation has been confirmed. We are looking forward to serving you. Thank you! 您的预订已经确定了，我们期待为您服务，谢谢！ 9.Do you have a reservation? 请问您有预订吗？ 10.Please wait some minutes, Let me find your details from the computer. 请您稍等，我在电脑上查询下您的详细资料。 11.Yes, sir. I found your reservation. A deluxe room for one night as RMB x/per night. 是的，先生，您预订的是豪华房住一晚，房价是ＸＸＲＭＢ。 12.Would you prefer smoking or non-smoking room? 请问您需要吸烟楼层还是无烟层呢？ 13.Please fill in the registration form and sign your signature. 请在表格上填写您的资料并签名。 14.Would you like to pay by credit card or cash for the deposit? / How would you like
实战酒店前台英语 收银常用英语
酒店前台&收银常用英语前台reception或者front desk收银casher 大厅lobby机场airport 餐厅restaurant房务部housekeeping 超市supermarket工程部engineer department、 无线网络wifi密码password 收据receipt押金deposit xxtowel刮胡刀shaver 烟灰缸ashtray伞umbrella 快递express南航购票点southern China office 火车站trainstation地铁metro station 入住时： 1、先生/小姐，您好，请问有什么可以帮到您? hello，sir，may I help you？ 房价是多少 What is the room rate？ 现在的房价是300元每晚 Is 300 RMB per night 2、请问您有预定么？ Do you have a reservation？ 3、您需要单人房还是双人房？
Asingle room or double room？ 您的退房时间是？ when is your check out time 4、我能看一下您的护照么？ may I have your passport please 5、请签一下您的名字 Please sign your name here。 6、您的房卡 this is your room card 我们的早餐时间是七点半到九点半 our breakfast time is during seven thirty to nine thirty 7、您的房号是….. Your room number is…. 8、您需要提前预付300元人民币的押金 You should pay for a deposit of 300 RMB 9、押金我们会在您退房的时候退还给您 The deposit we will return to you when you check out 退房时： 1、可以把您的房卡给我们吗 May I have your room card please。 2、这是您的账单
酒店宾馆前台接待常用英语
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
酒店前台英语口语30句
前台英语口语30句 Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快How was your stay in our hotel? 请问在我们酒店住的好吗？ Is there anything I can do for you ? 有什么我能为您效劳的？ How would you like to settle your account? 请问您用什么方式结帐？ Would you mind give me your business card? 请问能给我一张您的名片吗？ The room service is 24 hours in our hotel. 客房送餐服务是24小时的Would you like to leave a message? 您要留口信吗？ It’s on the second(third) floor.在二(三) 楼 Congratulations! 祝贺您！ Thank you for staying in our hotel. 感谢您在我们饭店下榻 I’m sorry . It’s my fault .对不起，那是我的过错 Excuse me. Where is the washroom（restroom, elevator）对不起，请问盥洗室(电梯) 在哪儿？ It’s in the lobby near the main entrance. 在大堂靠近门口的地方 Please don’t leave anything behind.请别遗忘您的东西Wish you a pleasant journey! Good luck! 祝您旅途愉快！ I’m afraid our hotel is fully booked on that date.对不起，我们饭店那一天的客房全部订满了 May I reconfirm your departure date? 我可以再次确认您的离店日期吗？ I’m sorry, madam. We don’t have any vacancy at the moment.对不起，小姐，我们现在没有空房间 Just a moment, please, sir. I’ll put you through.请稍等一下，先生。我马上为您接通 Sorry , I’ve dialed the wrong number.对不起，我拨错号了 Sorry. He is not in at the moment . 对不起，他现在不在 How was your stay in our hotel? 请问在我们酒店住的好吗？ For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外线请先按9，听到声响后再按您所要的号码 The rate of your room will be paid by your company while the others should be at your expense..
酒店前台接待常用英语
基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ? 4.Shall I ?？ 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1. 自己要做什么事时，就使用May I? May I have your n ame, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your n ati on ality, please? 请问您的国籍是什么？ 2. 麻烦客人时，可使用Could you?
Could you fill out the form, please?
请您填写这张表格好吗？ Could you write that dow n, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3. 询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitt ing here? 请问您介意坐在这里吗？ **只要在疑问词后加“Would you?”，就可以提岀大部分的询问 Whe n would you like to visit Fosha n? 请问您想要何时参观佛山？ Whe n would you like to have lun ch?
常用酒店英语词汇大全如下
常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
前台常用英语100句
酒店总机常用英语及技巧 一、接听外线电话： 2)电话铃响三声接起，中英文清晰报出酒店名称： 早上好，龙轩大酒店。请问有什么可以帮到您！ Good morning, LonSun hotel. How may I assist you ! 2) 转接时，对来电方： 请稍等！Hold on, please ! 3) 电话占线时： 对不起，电话占线，请您稍后再拨。 Sorry, the line is busy , please call back later ! 4) 转入电话无人接时： 电话没人接，您是否需要留宿？ There’s no answer. Would you like to leave a message ? 5) 转入客房电话： A 请问您找哪位？Who would you like to speak to ? B 对不起，没有这个姓名的客人。 Sorry, there’s no guest with that name. C 您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a botel guest? 6) 内容没听清或不确定时： A 请您再说一遍好吗? Would you like to repeat the number ? B 请您大声一点好吗? Could you speak a little louder , please ?
C 请说慢一点！Could you speak slowly , please ? 7) 对方拨错号码： 恐怕您拨错了号码，这里是龙轩酒店总机 I’m afraid you dial the wrong number, here is LonSun hotel operator. 8) 外线来电详细问询时； 我将帮您把电话转到问询处； I’ll put you through to the information desk. 9) 来电方需要留言； A 请告诉我您的留言内容； Could you please give me the message , sir /madam? B 请放心，我一定将您的意思转达给X先生/小姐。 谢谢您的来电，再见！ Thank you for calling , I’ll relay the message to X Mr.Mrs, 二、酒店住客的叫醒受理； 10）能告诉我您的姓名和房号吗？ May I have your name and your room number ,please ? 11) 您需要什么时间的叫醒？ Could you tell me what time would you like to get up ? 12) 我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time , sir/madam？ 13）早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！
酒店情景对话(英语·前台·入住)
English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter （A：Receptionist/the waitress B：Guest） A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room？ A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？ A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。 A：wait a moment ，please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A：you’re welcome。Good luck。
酒店前台常用英语
酒店前台常用英语 一、酒店前台常用英语---信用卡相关 酒店前台常用英语（一） 1．您的信用卡是被ATM机吞了吗？ Is your credit card swallowed by ATM? 2．如果30秒之内不将卡取走，您的卡将会被ATM机收回。 Your credit card will be swallowed by ATM if you don’t retrieve it in 30 seconds. 3．请您不要着急，出现这种情况我们可以帮助您联系ATM机的所属银行。 Don’t worry, we could contact the bank of the ATM for you. 4．取卡需要您本人带着护照去银行办理。 To get you card back, you have to go to the bank with you passport. 酒店前台常用英语（二） 5．您可以联系信用卡的发卡银行询问情况。 You could contact the issuing bank for information. 6．每天下午银行都会来人对ATM机进行维护，并补充现金。 The ATM is maintained by the staff of the bank every afternoon, and they will put money in it. 7．您从ATM机中取出的本地货币是按当日汇率兑现的。 The local currency you withdraw from ATM is cashed in at the exchange rate of the day you withdraw it. 8．我们将从您的信用卡中要出2000元的授权作为押金。 Please give us the authorization of 2000 Yuan from your credit card as the deposit. 9．请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。 Please believe in the good reputation of our hotel. We will return the authorization to you later. 酒店前台常用英语（三） 10．实在是对不起，我们为您办理退款手续，退款将会回到您的信用卡帐户中。
2 酒店前厅部常用英语80句
PARTTWO第二部分 FORFRONTOFFICE DEPARTMENT 前厅部用语 TakingReservations接受预定 1.Goodmorning.CrownePlazaSuzhouReservation.MayIhelpyou? 早上好。苏州中茵皇冠假日酒店预定处。请问有什么可帮您的吗？ 2. 3. 4. 5. 6. 7. 8.I’ 了。 9. 10.G 11. 对不起，这里不是预定部，我帮您把电话转过去，请稍等。 12.Justaminute,please.I’llputyouthroughtohisroom.请稍等，我帮您把电话转到他的房间。 13.Holdtheline,please.I’l lconnectyoutohisroom.请别挂电话，我帮您把电话转到他的房间。 14.Sorry,thelinetohisroomisbusy.对不起，他房间的电话占线。 15.Thereisnoanswer.没有人接电话。 16.I’lltrytoswitchyoutoanotherroom.我帮您把电话转到别的房间。 17.I’msorry,butIcan’ttransferyoucall.Wouldyouminddialingagain,sir?
对不起，我没法转您的电话，您可以再拨一次吗？ 18.Sir,you’rethrou ghnow.Goahead,please.先生，您的电话已经接通了。请讲话。 19.Couldyouspeakalittleslower(louder),sir?您可以讲慢（大声）一点吗？ 20.I’msorry.You’vegotthewrongnumber.对不起，您打错电话了。 21.Pleasewaitamoment,I’llcheck..请稍等，我查一下。 22.Thankyouforcalling.感谢您打电话过来。 23.Pleasedial9firstforoutsidecalls.打外线电话请先拨9。 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39.HereisthekeycardtoRoom818.Pleasekeepit.这是818房间的钥匙卡。请您保管好。 40.Couldyoukeepyourroomkeyuntilyoucheckout?在退房之前，请您保存好房间钥匙，好吗？ 41.Couldyoumakesurethatyourbagsarepackedbeforeyouleave?请您在退房前整理好您的行李，好吗？ 42.Thebellmanwillhelpyouwithyourbaggageandshowyouup.行李员会为您搬运行李并带您上去。 43.I’msorry，butthehotelisfullnow.Wouldyouwaittill6：30thisafternoon? 对不起，饭店现在客满。请您等到今天下午6点半可以吗? BellService行李服务