供应商品质管理标准中英文

SUPPLIER QUALITY MANAGEMENT STANDARD

供货商质量管理标准

A SUPPLIER QUALITY MANAGEMENT TOOL FROM

SUPPLIER QUALITY ENGINEERING

MiTAC Computer (ShunDe) LTD.

2007

TABLE OF CONTENTS目录1.0 QUALITY SYSTEM REQUIREMENTS

质量系统要求

1.1 Quality Program

质量计划

1.2 Management Responsibility

管理职责

1.3 Organization

品管组织架构

1.4 Quality Policies, Procedures, and Work Instructions

质量方针,流程及作业指导书

1.5 Quality Management Plan

质量管理计划

1.6 Internal Audit Program

内部审核程序

1.7 MiTAC Audits

MiTAC稽核

1.8 Training

品质培训

2.0 CONTRACT REVIEW

合同评审

3.0 DOCUMENT CONTROL

文件管控

4.0 SUPPLIER QUALITY CONTROL

供货商品质管控

4.1 Defined Quality and Technical Requirements

质量和技术要求的定义

4.2 Sub-tier Supplier Approvals

二阶供货商承认

4.3 Sub-tier Supplier Audits

二阶供货商稽核

4.4 First Article Inspections

首件检查

4.5 Records

记录

5.0 PRODUCT IDENTIFICATION AND LOT TRACEABILITY

产品识别和追踪

6.0 PROCESS CONTROL

制程管控

6.1 Process Qualification

制程承认

6.2 Quality Metrics

质量标准

6.3 Continuous Improvement Program

持续改善计划

7.0 Inspection and Testing

检验和测试

7.1 Source/Incoming Inspection and Tests

原材料检验和测试

7.2 In-Process Inspection and Testing

制程(半成品)检验和测试

7.3 Final Inspection and Testing

最终(成品)检验和测试

7.4 Shipping Inspection (OBA Testing/Inspection)

出货检验和测试

7.5 Reliability Testing

可靠性测试

7.6 Inspection and Testing Records

检验和测试记录

8.0 CALIBRATION

校验

8.1 Calibration Procedures

校验流程

8.2 Recall List

校验提醒机制

8.3 Calibration Records

校验记录

8.4 Out of Tolerance (Calibration) Notices

校验结果超出规格通知

9.0 INSPECTION AND TEST STATUS

检验和测试状况

10.0 CONTROL OF NONCONFORMING PRODUCT

不合格品控制

10.1 Review and Disposition of Nonconforming Products

不合格品处理

10.2 Corrective Action Process

改善流程

11.0 HANDLING, STORAGE, PACKAGING, AND DELIVERY

搬运, 储存, 包装和交货

11.1 Handling

搬运流程

11.2 Storage

储存条件

11.3 Packaging

包装要求

11.4 Delivery

交货

12.0 QUALITY RECORDS

质量记录

13.0 DELIVERABLES

可交付性

13.1 Product-Specific Quality Plan

特殊产品质量计划

13.2 Sub-tier Supplier Management Plans

二阶供货商管理计划

13.3 Internal Audit Program Plan

内部稽核计划

14.0 DEFINITIONS

名词定义

SUPPLIER QUALITY MANAGEMENT STANDARD

供货商质量管理标准

MiTAC Suppliers shall comply with the quality program requirements set forth in this document. In the event

of conflict between the requirements contained herein and the SQA SOP/Contract, the SQA SOP/Contract

shall take precedent. Any exceptions to these requirements must be approved by MiTAC Supplier Quality

Engineering (SQE).

MiTAC所有供货商都将遵守此文件中定义的质量计划要求. 当以下要求与 SQA SOP/合约相冲突时, 应该遵守

SQA SOP/合约的规定.对以下要求有异议都必须经过MiTAC SQE的核准.

1.0 QUALITY SYSTEM REQUIREMENTS

质量系统要求

1.1 QUALITY PROGRAM

质量计划

The Supplier is required to implement and maintain a quality program that shall assure design and

manufacture of products is consistent with the requirements of ISO 9001. The Supplier shall assure

that ISO 9001 requirements are implemented during the design phase and that ISO 9001

requirements are implemented for the manufacturing of product. The Supplier shall notify MiTAC

RD/CE of any changes in its quality program prior to implementation.

供货商必须导入并保持质量计划以保证产品的设计和制造与ISO9001的要求相一致. 供货商须保证设计

阶段和产品的制造执行ISO9001的要求. 质量计划的变更须在执行之前通知MiTAC RD/CE.

1.2 MANAGEMENT RESPONSIBILITY

管理职责

The Supplier’s executive management will develop a company-wide quality policy. This policy will be

deployed and understood by all employees. A management review system will be implemented. The

Quality policy and system will be reviewed at prescribed intervals to assess the continuing suitability

and effectiveness of the quality system. This review will include the quality policy, internal audit results,

product complaints/returns, process/product quality reports, and others as they apply. Executive

management will appoint a management representative with the responsibility/authority to monitor

compliance to the system, and to ensure corrective/preventive measures are implemented.

供货商高阶主管须制定一适用于全公司的质量政策.该质量政策需全面展开并被公司所有员工理解.导入

管理评审系统.定期评审该质量政策和系统以评估质量系统的适用性和有效性.评审内容包括质量政策, 内

部稽核结果, 产品抱怨/退货, 制程/产品质量报告和其它.高阶主管需指派一管理者代表, 并赋予其监控质

量系统的适用性, 保证改善/预防措施执行的职责.

1.3 ORGANIZATION

组织

The Supplier will have an organization that supports, implements and maintains the quality system at

all levels.

供货商建立一组织, 以使所有阶层的成员都支持,执行和维护质量系统.

1.4 QUALITY POLICIES, PROCEDURES, AND WORK INSTRUCTIONS

质量政策,程序和作业指导书

The Supplier shall establish and maintain a documented quality program as a means of ensuring that product and/or services comply with the requirements set forth in this standard. All work affecting the quality of products and/or services shall be documented in clear and concise policies, procedures, and work instructions. The Supplier shall ensure that these documents are deployed, effectively

implemented and understood within the company.

供货商需建立和保持文文件化的质量程序, 以保证产品和服务满足此标准的要求.所有会影响到产品的质量和服务的作业都需清晰简洁的文件化定义.供货商须保证此档的展开,有效执行并被公司全体理解.

1.5 QUALITY PLAN

质量计划

The Supplier shall define a Quality Plan with the SQE yearly that describes the overall quality program used for the manufacture, test, and inspection of product delivered to MiTAC. The Plan shall, at a

minimum, describe the following:

供货商须与SQE年度地制定一质量计划, 该计划包括全面质量程序, 用于供应给MiTAC的产品的制造, 测试和检验.该计划最少应包括以下内容：

?Identification of support team for MiTAC

?支持MiTAC的团队成员

?Quality performance goals

?质量目标

?Manufacturing processes

?制造流程

?Inspection/test strategies and processes

?检验/测试的计划和流程

?Process control techniques

?制程管控方法

?First article requirements

?首件要求

?Internal change control procedures

?内部变更的管控流程

?Procedures for handling discrepant material (identification, containment, root cause, corrective action)

?异常材料的处理流程(鉴别, 围堵措施, 根本原因, 改善措施)

?Failure analysis support for MiTAC’s line and MiTAC’s customer rejects (VLRR)

?MiTAC产线和客户不良材料的失效分析

?Engineering change requirements

?工程变更要求

?Continuous Improvement Program (CIP)

?持续改善计划

1.6 INTERNAL AUDIT PROGRAM

内部稽核程序

The Supplier shall implement an effective internal audit program that provides for the following:

供货商须执行有效的内部稽核计划并包括以下：

?Gap Analysis (Audit)

?稽核缺失分析

?System Audits

?系统稽核

?Process/Product Audits

制程/产品稽核

Only qualified auditors (trained) will conduct audits and will be independent from the area being

audited. The audit program shall be provided to MiTAC SQE for review. All audit results shall be

maintained and made available to MiTAC SQE upon request.

仅有资格的稽核者(被培训)可主导稽核, 且不能参加本部门/区域的稽核. 稽核程序可提供给MiTAC SQE 审核. 所有稽核结果应该保持, 在MiTAC SQE提出要求时可得到此稽核记录.

1.7 MITAC AUDITS

MiTAC 稽核

On a periodic basis, MITAC may conduct audits/visits at the Supplier’s manufacturing locations (local/ domestic). The Supplier shall, at MiTAC’s request, permit access to manu facturing operations

involved in the production and/or inspection of MiTAC’s products, including access to sub-contractor facilities. Periodic audits will include quality inspection data and other data related to the product being produced, or process audits to verify compliance to the contractual requirements. Supplier permit

access to MiTAC’s customer upon request (with advance notice) to the Supplier’s manufacturing

operations involved in the production and/or inspection of customer’s products.This acces s may be for purposes of a visit and/or audit. Under normal circumstances, the Supplier shall be given advance notice of MiTAC’s visits.

MiTAC会定期地在供货商的制造工厂进行稽核或拜访 (只针对国内供货商).当MiTAC提出要求时,供货商应该允许MiTAC进入制造现场, 包括MiTAC产品的生产和检验,并允许进入外包商工厂.定期稽核包括质量检验数据和其它正在生产的相关产品的数据的稽核,或验证合约要求的一致性的制程稽核.供货商允许MiTAC的客户(客户要求并提前通知)进入制造现场,包括客户产品的生产和检验,目的为拜访或者是稽核.正常情况下,MiTAC会在拜访前提前通知供货商.

1.8 TRAINING

培训

The Supplier shall establish and maintain a program for the identification of training requirements for all personnel that affect the quality of a product during production and installation. Qualification to

perform assigned tasks shall be based on individual education, training and/or experience as required.

The Supplier shall also assure that a system exists for the qualification, re-qualification, and

disqualification of personnel. As a minimum, training for applicable personnel shall consist of quality system training, auditing techniques, Supplier Quality Engineering processes, assembly techniques, workmanship standards, and inspection requirements. Supervisors in the production area shall also have a working knowledge of quality systems and statistics. Records of all training shall be maintained and made available for MiTAC SQE to review upon request.

供货商须建立并维护员工培训计划,培训对象为对产品在生产和安装的质量会造成影响的员工.须根据个人的教育背景, 培训或者以要求的经验进行资格承认以完成分配的任务.供货商应保证有员工认证, 再认证和取消员工资格的系统,员工认证的培训至少由质量系统培训,稽核技巧,供货商工艺流程,封装技术, 作业规范和检验要求组成.生产线的主管也应该具备质量系统和统计学的知识.所有培训记录应保持并利于MiTAC SQE审核.

2.0 CONTRACT REVIEW

合同评审

The Supplier shall assure that an element of the quality program provides for the effective and timely review of MiTAC mandated or implied requirements. The Supplier shall review each contract to

ensure that:

供货商应该保证质量计划的有效性并定期给MiTAC审核.供货商应评审每个合同以保证：