空乘常用英语

1、would you like to read these news papers or magazines? 您想看这些报纸或杂志吗?

2、would you like anything to drink first?

您想先喝点什么?

3、here is today''s menu．what would you like to have?

这是今天的菜单，你想吃些什么?

4、thank you for waiting sir．here you are．anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么?

5、how about the sweet?

甜食要不要?

6、may i clear up your table now?

现在可以收拾您的桌子吗?

7、are you going to study there or just for sight seeing?

你是去学习还是只去旅游?

8、the flight has been delayed because of bad weather．

由于天气恶劣，航班已经延误。

9、we can''t take off because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。

10、our plane is bumping hard．please keep your seat belt fastened。我们的飞机颠簸得厉害，请系好安全带。

before take-off

起飞前

1. morning, madam（sir）. welcome board!

早上好，女士（先生）。欢迎登机！

2. may i introduce myself, i''m ___, the chief purser of

this flight.

请允许自我介绍。我叫___，本次航班的乘主任务长。

3. morning, sir. welcome aboard. business class or economy?

早上好，先生。欢迎登机。坐公务还是经济舱？

4. follow me, please. your seat is in the middle of the cabin.

请跟我来，您的座位在客舱中部。

5. an aisle seat on the left side ------ here you are, sir.

是左边靠走廊座位------这是您的座位。

6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.

恐怕您坐错位子了，20c正好在那边走廊的后二排。

7. excuse me for a second, i’ll check.

请稍等一下，我查查看。

8. the plane is about to take off. please don''t walk about in the cabin.

飞机马上要起飞了，请不要在客舱内走动。

9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。

10. air china flight ca937 leaves at 0730 in the morning.

中国国际航空公司ca937航班，上午7：30起飞。

11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.

ca926航班17：40离开东京直飞回北京。

12. you’re flying economy class. is that right?

您是坐经济舱，对吗？

emergency situation

紧急情况

1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden

breakdown of an engine.

马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。

2. don''t panic!

不要惊慌。

3. our captain has confidence to land safely. all the crew members of this flight are well

trained for this kind of situation. so please obey instructions from us.

我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。

4. take out the life vest under your seat and put it on!

从座椅下拿出救生衣，穿上它！

5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by

pulling down the red tab.

请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。

6. put the mask over your face!

戴上氧气面罩！

7. bend your head between your knees!

把你的头弯下来放在两膝之间！

8. bend down and grab your ankles.

弯下身来，抓住脚踝。

9. get the extinguisher.

拿灭火器来！

10. open seat belts. leave everything behind and come this way!

解开安全带，别拿行李，朝这边走！

11. this plane has eight emergency exits. please locate the exit nearest to you.

本架飞机有八个安全门，请找到离你最近的那个门。

12. jump and slide down!

跳滑下来！

1. morning, madam（sir）. welcome board!

早上好，女士（先生）。欢迎登机！

2. may i introduce myself, i''m ___, the chief purser of

this flight.

请允许自我介绍。我叫___，本次航班的乘主任务长。

3. morning, sir. welcome aboard. business class or economy?

早上好，先生。欢迎登机。坐公务还是经济舱？

4. follow me, please. your seat is in the middle of the cabin.

请跟我来，您的座位在客舱中部。

5. an aisle seat on the left side ------ here you are, sir.

是左边靠走廊座位------这是您的座位。

6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.

恐怕您坐错位子了，20c正好在那边走廊的后二排。

7. excuse me for a second, i’ll check.

请稍等一下，我查查看。

8. the plane is about to take off. please don''t walk about in the cabin.

飞机马上要起飞了，请不要在客舱内走动。

9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。

10. air china flight ca937 leaves at 0730 in the morning.

中国国际航空公司ca937航班，上午7：30起飞。

11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.

ca926航班17：40离开东京直飞回北京。

12. you’re flying economy class. is that right?

您是坐经济舱，对吗？

（１）您好，欢迎。Good morning (afternoon,evening) sir,welcome aboard.

（２）是，对。Yes, I see.

（３）请。Please.

（４）是，马上就去。Yes,I’m going away right now.

（５）很报歉（对不起）。I’m sorry.

（６）让你久等了。Thank you for waiting (sir)。

（７）是，马上给您拿来。I’ll get one for you in just a moment.

（８）打扰了（过意不去）。Excuse me.

（９）知道了（不知道）。Yes, I know (No, I don’t know).

（１０）是您叫我吗？Did you call me?

（１１）不清楚，马上查询。I’m not sure, I’ll check it.

（１２）不客气。It’s my pleasure.

（１３）谢谢。Thank you very much.

（１４）托您的福。Thanks to you.

（１５）祝您旅途愉快。I hope enjoy your flight

1.请做一下自我介绍

2.你为什么想当一名乘务员？

3.你父母对你当乘务员怎么看？

4.你从何时起想成为一名空中乘务员的？

5.你想拿多少月薪？

6.如果你被录用，你会与我们共事多久？

7.如果乘客提议结伴旅行，你会怎么做？

8.请你说一说学分达到平均分以上的原因？

9.你以前做过兼职吗？

10.你在学校生活期间的特殊活动是什么？

11.学校生活给你印像最深的是什么？

12.在上大学前你做什么？

13.你打算在此工作多久？

14.你对工作时间以外的超时工作怎么看？

15.请说一说本人的职业观？

16.你决意离职的动机是什么？

17.你向其它公司申请了吗？

18.你认为自己的英语实力如何？

19.你有资格证和特殊技能吗？

20.你认为自己的性格如何？

21你的优点和缺点是什么？

22.学生时代印象最深的是什么事？

23.你喜欢什么俱乐部活动？

24.你有学位吗？

25.你的大学成绩如何？

26.你最喜欢哪一课？

27.你在大学的专业是什么？

28.你毕业于哪一所高中（大学）？

29.你理想中的女性形象应该如何？

30.你认为自己的能力中具有竞争力的是什么？

31.你最近关心什么？

32.大学时做过什么活动？

33.请说一说你所知道的鸡尾酒的种类

34.你的英语水平如何？

35.你在休息日做什么？

36.做为社会的一员，你的梦想是什么？

37.请谈一谈你对恋爱结婚和通过媒人介绍结婚的看法

38今天心情如何？

39.你的兴趣是什么？

40.如果乘客晕机你该如何处理？

41.你如何保持健康？

42.放弃别的航空公司而要和我们一起工作的理由是什么？

43.你是属于保守型的，还是属于自由奔放型的？

44.迄今为止，什么事情给你留下了最深刻的印象？

45.你做过兼职吗？

46.如果孩子打扰乘客，你该如何去做？

47.你对女性吸烟问题如何看？

48.你有座右铭吗？

49.你擅长社交吗？

international passenger 国际旅客

domestic passenger 国内旅客

connecting passenger 转机旅客

transit passenger 过境旅客

stand-by 候补旅客

no-show 误机者

unaccompanied passenger 无人陪伴儿童handicapped passenger 残疾旅客

departing passenger 出港旅客

arriving passenger 进港旅客

flight crew 机组人员

captain 机长

pilot 飞行员

copilot 副驾驶员

flight engineer 飞行机械师

stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward 男乘务员

purser/chief attendant 乘务长

chief purser 主任乘务长

air crew 空勤人员

ground crew 地勤人员

ground service staff 地面服务人员

navigtor 领航员

Main Facilities in the Airport

机场主要设备

aerodrome/airport 飞机场

alternate airfield 备用机场

control tower 管制塔台

hangar 机库

fuel farm 油库

emergency service 急救站

localizer 航向信标台/定位信标

weather office 气象站

runway 跑道

taxiway 滑行道

parking bay 停车位置

maintenance area 维修区

terminal departure building 机场大厦/候机楼international departure building 国际航班出港大厦seeing-off deck 送客台

domestic departure lobby 国内线出港候机厅coffee shop 咖啡室

special waiting room 特别休息室

quarantine 检疫

Customs 海关

emigration control 出境检查

snack bar 快餐部

automatic door 自动出入门

arrival lounge 到达大厅

departure lounge 离港大厅

transit lounge 过站大厅

telephone/telegram/fax room 电话/电报/传真间stand-by ticket counter 补票处

flight inＦＯＲＭation board 航班显示板

check-in counter 办理登机手续柜台

transfer correspondence 中转柜台

carousel 旋转行李传送带

public address 广播室

dispatch office 签派室

police office 机场公安局（警察局）

boby temperature scanner 体温检测仪

medical centre 医疗中心

escalator 自动扶梯

elevator （升降式）电梯

moving/automatic walkway 自动步道

air bridge 登机廊桥

airport fire service 机场消防队

catering department 配餐供应部门

duty-free shop 免税商店

airtel/airport hotel 机场宾馆

VIP room 贵宾室

main lobby 主厅

freight building/cargo centre 货运大厦/货运中心security centre 保安中心

imports shop 进口商品店

entrance 入口

passenger route 旅客通道

boarding gate No.18 第18号登机桥

bosrding gate besides No.16 第16号以外登机桥

inＦＯＲＭation counter/office 问询处

lavatory 卫生间

international arrival building 国际航班到达大厦taxi stand 出租汽车站

demestic connection counter 国内线联运柜台

exit 出口

hotel and limousine service 旅馆及机场交通服务处limousine stand 机场交通车站

waiting room 休息室

exchange and tax payment 兑换及付税

Customs personnel 海关人员

Customs inspection counter 海关检查柜台baggage claim area 行李认领区

immigration control 入境检查

plant quarantine 植物检疫

animal quarantine 动物检疫

connection counter 联运柜台

arrival lobby 入境旅客休息室

security counter 安检柜台

security check station 安全检查站

S:Excuse me，sir.May I see your boarding pass?

P1:According to my seat number.I think maybe I ought to be seated in the middle of the cabin.But since I got up this morning，I“ve got a slight headache，and my stomach feels a little upset.So I want to take a seat near the lavatory.Would it be possible for me to sit here?

S:I appreciate your problem.But you should be seated in the assigned seat，in order to ensure proper weight and balance for the aircraft when it takes off.Would you please go back to your assigned seat for the time being?After it takes off，you may return to this seat.

p1:OK，I see.

...

p2:Excuse me，Miss.Do you mind if I ask you a question?

S:Go ahead.

P2:The man over there is a friend of mine.I wonder if I could sit next to him.

S:Well.Let me try to talk with the girl beside him to change the seat with you.Follow me ，please.

May I trouble you，Miss?The man over there woule like to sit together with the passenger here.Would you be kind enough to chenge to another seat?

P3:OK，no problem.

S:Thank you，Miss.

p2:Thanks a lot.

S:You“re welcome.

一个乘客没有按指定座位入座。)

乘务员：对不起，先生。我能看一下您的登机牌吗？

乘客1：按我的座位号，我应该坐在中舱。但我今天早上起来后，头有点痛，肚子不舒服，所以我想坐靠近卫生间的座位。我能坐在这吗？

乘务员：我理解您。但为了确保飞机起飞时的配载平衡您应坐在指定的位置上。请您暂时回到指定的位置上好吗？等起飞后您可以回到这个座位上。

乘客1：好，我明白了。

...

乘客2：对不起，小姐。我问个问题行吗？

乘务员：问吧。

乘客2：那边的那位先生是我的一个朋友。我想知道我能不能坐在他边上。

乘务员：恩，让我去同坐在他边上的女士商量一下，和您换个座位。

请随我来。

小姐，麻烦您一下好吗？那位男士想和这位乘客坐在一块。请您给换个座位好吗？

乘客3：行，没问题。

乘务员：谢谢您，小姐。

乘客2：多谢您了。

乘务员：不用客气。

S:Whose bag is it?

P1:It“s mine.I don“t know where to put it.The overhead compartment is full and I“ve tried to put it under the seat，but it doesn“t fit.Can you help me?

S:You know，nobody is allowed to leave baggage here as the aisle mustn

“t be blocked.But don“t worry.Please carry the bag and follow me.Maybe there will be some rooms in the front cabin.

(They come to the front cabin.The stewardess opens one of the overhead compartment and she finds a handcart in it.)

S:Whose handcart is this，please?

p2:Why?It“s mine.What“s up?

Slease don“t put your handcart in the overhead compartment ，In case of turbulance，it might fall down and hurt somebody.Could you place it under your seat?

p2:Sure.

S:Thank you very much.

Now your problem has solved.

p1:Oh，my God!

S:What“s happened!

P1:Where“s my leather briefcase?

S:Where did you put it?Is it in the overhead compartment or somewhere else?

P1:I did put it beside me on my seat.It must have dropped on the cabin floor when I got up from my seat，I“ll go and look for it.

S:No hurr y.I“m sure you coule find it.

S:Have you found it?

p1:Yes.

S:Where did you find it?

P1:Just under the seat.That had me worried for a while.Thank you for your help.

S:Not at all.