BEC口语模拟题库
BEC口语模拟题库
1. What is important when monitoring the quality of service provided?
Feedback from customers
Checking sales figures
Is feedback from customers the most important thing to consider? (Why/Why not?) How important is it to check sales figures? (Why?)
How important is it to get feedback from staff? (Why/Why not?)
Is it important to consider competitors' services? (Why/Why not?)
2. What is important when planning a presentation?
?Finding out about the audience
?Researching the topic
Practice the presentation
Equipment such as slider projector
3. What is important when aiming to improve customer service?
?Staff Training
?Customer Satisfaction Surveys
Is staff training the most important thing to consider? (Why/Why not?)
Why is it essential to consider surveys of customer satisfaction?
How important is it to review prices and discounts? (Why/Why not?)
How important is it to consider rewards for customers? (Why/Why not?)
4. What is important when motivating staff?
?Financial benefits
?Career development Opportunities
How important are financial benefits for motivating staff? (Why/Why not?)
How important is it to offer opportunities for career development? (Why?)
Is it important to offer training opportunities? (Why/Why not?)
Why might social events be important for motivating staff?
5．What is important when dealing with competition?
?Pricing policies
?Advertising strategies
Why are pricing policies important to consider?
How important is it to consider advertising strategies? (Why?)
Why is monitoring customer service essential?
How important is it to develop a wider range of goods or services to offer to customer 6．What is important when planning health and safety training?
?Selecting topics
?Selecting staff to attend
Why is selecting the right topics important?
Why is it essential to select the right staff to attend the training course?
How important is the length of training? (Why?)
Is it important to offer re-training to staff? (Why? / Why not?)
7．What is important when choosing new office equipment?
?Prices and discounts
?Brand names
Are prices and discounts the most important things to consider? (Why/Why not?)
How important is the brand name? (Why/Why not?)
Why is it important to consider after-sales service?
It is important to consult staff before buying new equipment? (Why/Why not?)
8．What is important when entertaining foreign business clients?
?Venue for entertainment
?Cultural Differences
How important is the venue for the entertainment? (Why?)
Why is it important to consider cultural differences?
What kinds of information about the clients is it essential to have? (Why?)
How important is the cost of entertaining business clients? (Why/Why not?)
9．What is important when aiming to reach new markets?
?Market research
?Advertising
Why is it essential to carry out market research? How important is it to consider advertising? (Why?)
How important is it to consider the cost involved? (Why?)
Is it essential to consider competitors' products? (Why/Why not?)
10. What is important when choosing a management training course to attend?
?Programme Contents
?Length of course
Why is it important to consider the programme contents carefully?
How important is the length of the course? (Why/Why not?)
How important is the reputation of the course provider? (Why?)
Is it essential for the course to offer formal qualifications? (Why/Why not?)
11. What is important when relocating a business?
?Local workforce available
?Location of site
How important is it to consider the local workforce available? (Why?)
Why is it important to consider the location of the site?
Why is it important to consider the transport network? How important is it to consider the costs involved? (Why?)
12. What is important when advertising a new product?
?Target markets
?Choice of media
Why is it essential to consider the target markets?
How important is the choice of advertising media? (Why?)
Why is the timing of the advertising campaign important?
How important is the cost of advertising?
13. What is important when starting a new job?
?Knowledge of company procedures
?Help from company staff
It is essential to know about company procedures? (Why/Why not?)
How important is it to have help from existing staff? (Why?)
Are opportunities for training important? (Why/Why not?)
How important is it for people to know how to use company equipment when they start a new job? (Why/Why not?)
14. What is important when selecting staff for marketing trips abroad?
?Position in the company
?Previous experience of other countries
Is the position of members of staff the most important thing to consider? (Why/Why not?)
How important is it for staff to have previous experience of working in other countries? (Why/Why not?)
Are foreign language skills essential on trips abroad? (Why/Why not?)
How important are social activities during marketing trips abroad? (Why?)
15. What is important when aiming to reduce production costs?
üEfficiency of production line
üCost of raw materials
Is increasing the efficiency of the production line the most important thing to consider? (Why/Why not?)
How important is it to make savings on the cost of raw materials? (Why?)
Is it important to consider introducing shift work? (Why/Why not?)
How important is it to monitor overheads?
16. What is important when choosing people to work in teams?
?Variety of experience
?Personal qualities
Is variety of experience the most important thing to consider? (Why/Why not?)
Is it essential to consider personal qualities? (Why/Why not?)
How important is it to consider people's qualifications? (Why/Why not?)
Is it essential to consider your own impression of people? (Why/Why not?)
17. What is important when dealing with a heavy workload?
?Time management
?Sharing tasks
Why are time management skills essential?
How important is it to share tasks with other staff? (Why/Why not?)
In what ways is technology important for saving time? (Why/Why not?)
Is it important to ask for assistance from colleagues? (Why/Why not?)
18. What is important when developing new products?
?Market research
?Pricing
Is it essential to carry out market research? (Why/Why not?)
How important is the pricing of a new product? (Why?)
What aspects of product testing might be important? (Why?)
How important is it to consider competition from other products? (Why/Why not?)
19. What is important when being interviewed for a job?
?Information about the company
?Personal appearance
How important is it to have information about the company? (Why/Why not?)
Is personal appearance important? (Why/Why not?)
Is self-confidence essential? (Why/Why not?)
Is it important for the candidate to ask questions at the interview? (Why/Why not?)
20. What is important when exhibiting at a trade fair?
?Quality of display
?Staff selected
How important is the quality of the company's display? (Why?)
Why is it essential to select appropriate staff for the exhibition stand?
How important is it to provide written information for visitors? (Why/Why not?)
Is it essential to get feedback from visitors? (Why?)
21. What is important when introducing a reward system for staff?
?Purpose of the reward system
?Types of reward offered
Why is it essential to consider the purpose of a reward system?
How important is it to consider the types of reward offered? (Why/Why not?)
How important is it to consider the kinds of achievement to reward? (Why/Why not?)
Why is it essential to ensure that the system is fair to all staff?
22. What is important when entertaining clients?
?Types of activities
?Cost
What types of activities are important to consider? (Why?)
Is it essential to consider cost? (Why/Why not?)
How important is the venue? (Why/Why not?)
Is it important which company personnel are involved in entertaining clients? (Why/Why not?)
23. What is important when choosing retail premises to rent?
?Location
?Length of contract
Is location the most important thing to consider? (Why/Why not?)
Why is the length of the contract important?
How important is cost? (Why/Why not?)
How important is it to consider the condition of the premises?(Why/Why not?)
24. What is important when deciding on packaging for products?
?Image
?Production process
Why is image important?
How important is it to consider the production process? (Why?)
How important is the cost of the packaging? (Why/Why not?)
Is it essential to carry out market research before deciding on the packaging? (Why/Why not?)
25.
What is important when selecting staff for promotion?
?Attitude to work
?Current performance
Is the employee's attitude to work the most important thing to consider? (Why/Why not?)
Is it essential to consider an employee's current performance? (Why/Why not?)
How important is it to consider the employee's ambition? (Why/Why not?)
How important is it for the candidate to have appropriate skills for the new post? (Why?)
26. What is important when considering a career change?
?Financial rewards
?Opportunities for future promotion
Is it important to consider opportunities for further promotion? (Why/Why not?)
Is it essential to consider financial rewards? (Why/Why not?)
How important are flexible working arrangements when considering a career change? (Why/Why not?)
27. What is important when planning an advertising campaign?
?Market research
?Selecting appropriate media
How important is it to carry out market research? (Why/Why not?)
Is selecting the appropriate media the most important thing? (Why/Why not?)
How important is it to budget effectively? (Why?)
Is it essential for the advertising campaign to support the image of the product? (Why/Why not?)
28. What is important when choosing transport for a business trip?
?Convenience
?Cost-effectiveness
How important is the convenience of the type of transport? (Why?)
Is cost effectiveness the most important consideration? (Why?/Why not?)
Is it important to have facilities for working? (Why/Why not?) Is comfort essential? (Why/Why not?)
29. What is important when aiming for promotion?
?Quality of performance
?Company loyalty
Is it essential for people to show a high level of performance in their present job? (Why/Why not?) How important is it to show loyalty to the company? (Why?)
Is it important to consider gaining extra qualifications? (Why/Why not?)
How important are skills and personal qualities? (Why?)
30. What is important when exporting goods or services for the first time?
?Personal Contacts
?Professional advice
How important are personal contacts? (Why/Why not?)
Is it essential to get advice from professionals? (Why/Why not?)
How important is it to know about the target country (Why?)
Is it essential to make a preliminary business trip to the target country? (Why/Why not?)
31. What is important when dealing with complaints from clients?
üOffering an apology
üSuggesting a solution to the problem
Is offering an apology the most important thing? (Why/Why not?)
Is it essential to suggest a solution to the problem? (Why/Why not?)
How important is it to offer compensation? (Why/Why not?)
Why is it important to investigate the cause of the problem?
32. What is important when setting prices for new products?
?Production costs
?Competitors’ prices
Are production costs the most important thing to consider? (Why/Why not?)
Why is it essential to consider competitors' prices?
How important is it to consider average spending levels of the target markets? (Why?) Why is it important to consider product image?
33. What is important when aiming to reduce staff turnover?
?Financial incentives
?Career structure
Are financial incentives the most important thing to consider? (Why/Why not?)
How important is it to have a career structure for employees? (Why?)
How important is organising social events for staff? (Why/Why not?)
Is it important to involve staff in decision making in the company? (Why/Why not?)
34. What is important when planning the layout of a new store?
üAttractiveness
üSecurity of goods
Is attractiveness the most important thing? (Why /Why not?)
Why is it essential to consider the security of the goods?
How important is the number of staff? (Why/Why not?))
Why is it important to consider the safety of staff and customers?
35. What is important when choosing a new sales agent?
?Experience of agent
?Number of contacts
Is the agent's experience the most important thing? (Why/Why not?)
Is it important how many contacts the agent has? (Why/Why not?)
How important is it to consider the agent's reputation? (Why?)
Is it important to consider the agent's charges? (Why/Why not?)
36. What is important when arranging a conference
ülocation
ühotel facilities
37. What is important when looking for a new supplier
üDelivery times
üDiscounts
38. Your company is going to launch a new food product.
üHow you can encourage people to try your product
üIf you want to use a celebrity to promote the product
讨论部分
1. Programme for New Staff
The manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme.
Discuss the situation together, and decide:
?what should be covered by the training programme
?how else new staff can be helped to settle into their jobs as quickly as possible
What was your first day at work/college like?
What advice would you give to a new colleague joining your company or college? (Why?) Should all staff continue to receive training after they join a company? (Why/Why not?)
Is there any training that you would like to receive? (Why/Why not?)
Why is it important for staff to receive feedback on their performance at work?
How should a company deal with a member of staff whose performance is poor? (Why?)
2 Company Dress Code
Your Managing Director is unhappy with the general standard of dress among staff.
You have been asked to make recommendations about introducing a dress code or company uniform.
Discuss the situation together, and decide:
?what the advantages and disadvantages of having a company uniform would be
?what kind of dress code would be appropriate for staff in different types of jobs
What do you think about people wearing uniforms at work? (Why?)
Do you think it is important what people wear to work? (Why/Why not?)
Do you think business dress is becoming less formal nowadays? (Why/Why not?)
What other kinds of rules for staff should companies have? (Why?)
Is there any rule you would like to introduce or change at your place of work or study? (Why/Why not?)
Do you think relationships between employers and staff will change in the future? (Why/Why not?)
3 Staff Training
Your company has decided to use an outside agency for training sales staff.
You have been asked to have preliminary discussions with the agency to organise this.
Discuss the situation together, and decide:
?what information you will need to provide for the agency
?what kinds of questions you will need to ask the agency
What other arrangements would have to be made for the training programme? (Why?)
If you were offered training by your company, would you accept? (Why/ Why not?)
What are the advantages of using an external agency to train staff? (Why?)
Are there any disadvantages in using an external agency to train staff? (Why/Why not?)
How would you decide which training agency to use? (Why?)
What kinds of benefits, apart from training, are appropriate for companies to offer staff? (Why?) 4. Company Video
The manufacturing company you work for is planning to make a video to show to potential customers and investors. You have been asked to help with planning the video.
?Discuss the situation together, and decide:
?which departments and activities in the company should be included in the video
?which company personnel should appear in the video
If you were asked to appear in a company video, would you be happy to do so?
(Why/Why not?)
Why do you think a company video might be a good idea?
Are there any disadvantages in investing in a company video? (Why?)
In what other ways can companies promote themselves to potential customers? (Why?)
What other methods can companies use to attract potential investors? (Why?)
Why is image important to companies?
5. Business Magazine Article
An international business magazine is sending a journalist to write about your region, and wants to include an article about the retail company you work for.
You have been asked by your company to help the journalist plan the article.
Discuss the situation together, and decide:
?what kinds of information should be included in the article
?how this article could benefit your company
Which people in the company should the journalist meet? (Why?)
Are there any possible disadvantages in allowing journalists inside a company? (Why/Why not?) What kinds of business articles do you find m_st useful? (Why?)
How can companies ensure they maintain good relationships with the press?
What other effective ways are there for companies to publicise what they do?
Do you think international business magazines will continue to be important in the future? (Why/Why not?)
6. Opening a Branch Abroad
The retail company you work for has decided to open a branch abroad for the first time.
You have been asked to help with the planning of the new branch.
Discuss the situation together, and decide:
?what staffing arrangements might be necessary for the new branch
?which information about premises in that country it would be useful to find out about What other preparations might be necessary before opening a branch abroad? (Why?)
What are the advantages to a company of employing local staff?
What advantages could there be for a company in transferring staff between branches in different countries?
If you were offered ajob in a new branch abroad, would you be happy to accept it? (Why/Why not?)
How can good communication links be maintained between a new branch and the head office? How can companies help staff to settle into a new country?
7. Entertaining Foreign Clients
Your company is entertaining a group of foreign clients for three days, including one non-working day.
You have been asked to plan a programme for the visit.
Discuss the situation together, and decide:
?what kinds of activities would be suitable for the visit
?what information it would be useful to know about the clients before finalising the programme
What kinds of arrangements need to be made before foreign visitors arrive? (Why?)
Are there any disadvantages for a company in having a visit from foreign clients? (Why/Why not?)
Where would you take foreign visitors in your home town? (Why?)
Would you enjoy looking after business visitors for a few days? (Why/Why not?)
What problems might there be when socialising with foreign business people? (Why?) What are the long-term benefits of establishing personal contacts with foreign clients?
8. Work Experience Programme
The manufacturing company you work for has decided to offer a twoweek work experience programme for a small group of students from a local business college.
You have been asked to help with the preparations for this programme.
Discuss the situation together, and decide:
?what kinds of work experience the company might offer
?how the participants should be selected
What other preparations would the company need to make before receiving work experience students? (Why?)
What are the advantages to a company of offering a work experience programme to business students?
What do you think is the most useful kind of work experience for business students? (Why?) What help would you give a student on their first day of work experience? (Why?)
Which areas of business would you like to have more experience of? (Why?)
In what ways can businesses develop close links with the community?
9. English Language Training
Your company is planning to offer 30 hours of English language training to employees.
You have been asked to help with the planning and organisation of the training.
Discuss the situation together, and decide:
?how to encourage employees to take part in the training
?what kind of schedule would be suitable for the training
What practical preparations would be necessary before running a foreign language course for employees? (Why?)
What are the advantages of learning a foreign language with work colleagues?
Are there any other foreign languages you would like to learn? (Why/Why not?)
What ways of learning English are most helpful for people working in business? (Why?)
What kind of help with language would you give to a foreign colleague who has just arrived to start a job in your company?
Do you think foreign language skills will continue to be useful for business in the future? (WhylWhy not?)
10. Teamwork
Your company is sending a small group of employees away together for three days to encourage them to work as a team.
You have been asked to help plan the programme.
Discuss the situation together, and decide:
?what practical arrangements the company needs to make before the trip
?what work and leisure activities would be suitable for the group
What preparations might the participants need to make before going away? (Why?) .
What might be the disadvantages of working as part of a team?
Would you like to take part in a programme for developing teamwork? (Why/Why not?)
What other kinds of activities would you like to participate in with colleagues outside work? (Why?)
How might a company measure the success of a training programme?
Do you think staff training is always of benefit to a company? (Why/Why not?)
11. Your company is looking for a new salesperson.
üWhat qualities you are looking for in the candidates
üWhether you would like to employ a man or a woman
12.
Your company is sending three representatives to a Trade Fair, a manager and two assistants.
üWhat is more important, distance from the Trade Fair or cost
üIf they should all have the same standard of room
PART I
1. How long have you studied English?
2. How did you learn your English?
3. When did you start learning English?
4. How did you come here today?
5. What will be the most popular mode of transportation in the future?
6. Why do you take part in BEC test?
7. How can BEC help your career development?
8. Do you work or study?
9. What do you do in your spare time?
10. What kind of sports are you interested in?
11. How do you usually spend your holidays?
12. How important is English for you work?
13. Do you like traveling?
14. Do you have any hobbies?
15. Do you plan to have further study abroad?
16. Do you like your study (or work)?
17. Do you want to run a company yourself?
18. Where are you from?
19. Do you have a large family or a small one?
PART II
Task Sheet 1
A: WHAT IS IMPORTANT WHEN…?
aiming to improve customer relationship
l Quality goods and after-sales services
l Incentives
l
l
B: WHAT IS IMPORTANT WHEN…?
deciding whether to attend a conference l venue
l speakers
l
l
C: WHAT IS IMPORTANT WHEN...? aiming to make staff satisfied
l incentives
l promotion
l
l
Task Sheet 2
A: WHAT IS IMPORTANT WHEN...? making a career plan
l personal interest
l career development opportunities l
l
B: WHAT IS IMPORTANT WHEN...? developing products
l high quality
l diversification
l
l
C: WHAT IS IMPORTANT WHEN...? applying a new technology on a company l staff training
l effective supervision
l
l
Task Sheet 1
A: WHAT IS IMPORTANT WHEN...? running a meeting
l schedule of the meeting
l facilities
l
l
B: WHAT IS IMPORTANT WHEN...? making a business plan
l business history
l involving staff
l
C: WHAT IS IMPORTANT WHEN...?
drafting internal staff training schemes
l budget
l involving staff
l
l
Task Sheet 2
A: WHAT IS IMPORTANT WHEN...?
measuring the operation of a company
l management
l production
l
l
B: WHAT IS IMPORTANT WHEN...?
purchasing raw materials
l price and delivery time
l stock control
l
l
C: WHAT IS IMPORTANT WHEN...?
aiming to provide effective support for new members of staff
l orientation
l adequate support from other employees
l
l
Task Sheet 1
A: WHAT IS IMPORTANT WHEN...?
ensuring appropriate levels of confidentiality over the long-term plans of the company l increase staff awareness
l heavy fines for violations
l
l
B: What do you think makes a successful manager?
l Management skills
l Human relations
l
l
C: WHAT IS IMPORTANT WHEN...?
maintaining staff morale
l working environment
l competitive salary
l
Task Sheet 2
A: WHAT IS IMPORTANT WHEN...? aiming to improve production management l quality control
l speed of production
l
l
B: WHAT IS IMPORTANT WHEN...? aiming to improve relationship with suppliers l secure orders
l on time payment
l
l
C: WHAT IS IMPORTANT WHEN...? improving company efficiency
l restructuring an organization
l improving managerial styles
l
l
Task Sheet 1
A: WHAT IS IMPORTANT WHEN...? selecting a job to apply for
l type of company
l salary
l
l
B: WHAT IS IMPORTANT WHEN...? selecting a company to join
l personal opportunities
l company prospect
l
l
C: WHAT IS IMPORTANT WHEN...? coping with stress in a job
l time management
l leisure activities
l
l
Task Sheet 2
A: WHAT IS IMPORTANT WHEN...?
organizing recruitment
l accurate job description
l recruitment metood
l
l
B: WHAT IS IMPORTANT WHEN…?
offering incentives to staff
l current performance
l length of employment
l
l
C: WHAT IS IMPORTANT WHEN...?
designing an advertisement
l visual impact
l choice of media
l
其他：
WHAT IS IMPORTANT WHEN …Managing a project
? Encouraging teamwork
? Keeping to schedule
PART III
Product Presentation
You are working for a manufacturing company. You will go abroad with your partner for a new product presentation.
Discuss with your partner and decide:
l What preparations are necessary?
l What kind of information should you provide in the presentation?
Questions:
1. Will you give free samples to the potential customers?
2. Traveling abroad is very expensive, so what will you do to reduce the costs?
Time Management
Your company has found that ineffective time management is one of the major problem areas throughout the workforce. You have been asked to put forward some suggestions for improving the situation.
Discuss, and decide together:
why poor time management can become a major problem in companies
what procedures could be adopted to ensure that time is managed effectively.
Sharing an Office
You are temporarily sharing an office with your partner. You have many problems. Discuss with
your partner and decide:
l What are the problems you have found when sharing an office?
l How do you suggest can the problems be solved?
Question:
1. Do you find it comfortable to share an office/ or a room with others?
2. What may be the advantages of sharing an office?
Product presentation
Your company is about to hold a new product presentation. Some potential clients for this new product will be invited. Discuss and decide together:
l What kind of information the potential clients need to know?
l What is the most effective way of informing them about the product during their visits? Question:
1. How will you get the feedback from potential customers?
2. How do you guarantee that each customer feels valued?
Newspaper Article
You are working for a food company. A local newspaper is sending a journalist to write an article about your company.
Discuss the situation together, and decide:
l Which people should the journalist meet?
l What kinds of information should be included in this article.
Question:
1. How can your company benefit from this article?
2. Do you find working with media very important?
Product Presentation
Your company is having a large production presentation meeting. You have been asked to help with the preparation for the presentation.
Discuss the situation together, and decide:
l What facilities you will need
l What kinds of information you will provide for the potential customers
Question:
1. How do you encourage the customers to make orders?