酒店设施英文
酒店部门英语名称
1．Executive Officet行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部
5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部
8．Sales Dept.市场营销部
9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单
12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务
16．No-show订房不到
17．Message留言
18．Cancellation取消
19．Walk-in无预订散客
20．Morning call叫醒服务21．Complain投诉
22．Over booking超额预订
23．OOO=Out of Order维修房
24．Lost and found 失物招领
25．Room status 房间状态
26．Check in 登记入住
27．Check out 结帐离店28．Reservation预订
29．Reception接待
30．Operator总机话务员
31．Business centre商务中心
32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房
36．Standard room标准间
37．Double room大床间
38．Mini-bar小酒吧
39．Laundry service洗衣服务40．Room service送餐服务
41．Menu菜单
42．PA=Public Area公共区域
43．DJ=Disk Jockey音控员
44．Tips=To Insure Prompt Service小费
45．AM=Assistant Manager大堂副理
总经理general manager
外方总经理Expatriate General Manager
副总经理deputy general manager
财务总监Finance Controller
销售总监Director of Sales
市场总监Director of Marketing
客务总监Director of Rooms Divsion
行政总厨Executive Chef
部门经理department manager;division manager;section manager 经理助理assistant manager
主管supervisor
领班captain
酒店设备、用品
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall_plate 壁上挂盘
Chinese painting 国画elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting_room 起居室
voltage 电压floor 楼层，地板carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
■ 服务台常用词汇
management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check_out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格reservation 预订reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveller's cheque 旅行支票
pay (动)付款
fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱procedure 手续、程序information desk 问询处
luggage label 行李标签
overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■ 电讯服务
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线。
The line is busy(engaged) 占线。
send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。
express telegram 加快电报
special despatch 专电
registered fee 挂号邮资
postcard 明信
酒店日常英语口语
酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？ 15.Do you want to separate check? 你们是分开埋单吗？ 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运！ 25 Have a nice day！祝您一天愉快！ 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起，打扰一下。
酒店常用英文缩写
酒店常用英文缩写 酒店房态名词缩写： Vacant Clean 空的干净房/可卖房Vacant Dirty 空的脏房 Occupied Clean 住客干净房 Occupied Dirty 住客脏房 Please Make Up 即扫 Do Not Disturb 请勿打扰 Out Of Service 维修房（小） Out Of Order 维修房（大） Expectative Check Out 预退房 L Double lock 双锁房 O Sleep Out 外睡房 S Refuse Service 拒绝服务 Long Staying Guest 长住客 Very Important Person重要客人（贵宾）B No Baggage 无行李 B Light Baggage 少行李 O Check Out 离店结帐 I Check In 入住登记 U Day Use 小时房 U House Use 自用房 D Turn Down Service 夜床服务 G Repeated Guest 回头客 F Lost and Found 客人遗留物品Manager on Duty 值班经理 Standard King 标准单人间 Standard Twin 标准双人间 Deluxe Suite 豪华套房 Business Suite 商务套房 Connecting Room 公寓套房 Public Area 公共区域 Executive King 行政单人间 Executive Twin 行政双人间 Executive Suite 行政套房 部门DEPARTMENT DEPT 职位POSITION POS 行政办EXECUTIVE OFFICE EO 财务部FINANCE DEPARTMENT FIC 会计部ACCOUNTING ACCT
旅游酒店英语教案
《旅游英语》教案 一、课程性质、地位和任务 本科层次的学生在完成基础阶段的学习任务，达到四级或六级水平后，都必须修读专业英语，一方面为保证大学生英语学习不断线，另一方面也是使学生所掌握的英语知识能够转化成为专业技能。 旅游英语这门课属于专业选修课，是根据大学英语应用提高阶段在专业英语方面的要求而开展教学活动的，其目的是为了适应中国进一步扩大对外交流和发展出、入境旅游，培养更多的有扎实的英语专业知识又精通旅游理论的专业人才。 二、课程基本要求 通过对这门课程的学习，学生们可以拓展专业知识，掌握一定的专业英语词汇，熟悉旅游英语的常用表达方法，并进一步巩固英语语言基础，提高在专业领域内综合运用英语语言的能力。 本课程要求学生在学习过程中主要锻炼英语的听、说、读能力，在工作中能够顺畅的与服务对象展开交流；要求学生在一定程度上掌握写作和翻译能力，在实践中发挥专业人才的作用。 三、教案内容 Unit 1 Reservation 教学目的和要求：要求学生掌握在酒店服务中如何使用英语帮助客人进行预订。 教学基本内容： Ⅰ Listening Comprehension 听力对话 重点句型听力 Ⅱ Useful Expressions 酒店服务英语的总体原则 组织结构 预定的常见形式 预定的注意事项 ⅢSituational Dialogue : Alice Liu is a secretary in Tokyo. She calls Hilton Hotel in Tianjin to reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.
酒店行业常用的各类指标英文
酒店行业常用的各类指标 1. ARI平均房价指数 Average Rate Index 是指房间平均房价在市场上所占比例。 计算公式为：酒店平均房价/ 市场平均房价 备注：市场平均房价=所有竞争酒店的房间收入总和 2. CTP营业利润贡献 Contribution to Trading Profit 计算公式为：IHG营业利润贡献=IHG管理费+IHG奖励管理费 IHG管理费=酒店总收入*合同约定的比率 IHG奖励管理费=酒店GOP*合同约定比率 3. GOP总经营利润 Gross Operating Profit 计算公式：酒店各生产营业部门营业毛利总和（包括Room,F&B and other)-非营业部门总费用（包括A&G,S&M,Engineering and Energy). 各生产营业部门营业毛利=收入-直接成本-营业费用。 4. RevPAR平均每间可卖房间的收入Revenue Per Available Room 公式为：RevPAR= Total Room Rev.房间总收入 Total Available Room可卖房总数
5. RGI收入产生指数Revenue Generation Index 公式为：RGI=酒店RevPAR（平均每间可卖房收入） 市场的RevPAR（市场每间可卖房收入） 市场RevPAR=所有酒店房间收入总和 所有酒店的可卖房总数 6. GSTS宾客意见调查系统 Guest Satisfaction Tracking System GSS= Guest Satisfaction Index. (A key measure within GSTS). A guest overall evaluation of the quality of service received during their stay. GSS宾客满意程度指数（衡量GSTS的一个重要指标）。是宾客对入 住期间所接受的服务的总体评价。 7. ESPS员工满意度调查Employee Satisfaction Pulse Survey ESS= Employee Satisfaction Index(员工满意指数)衡量员工对公司及岗位的整体满意程度。 Key Driver Report (关键项目报告)最影响ESS分值的五个问题。 8. TQM全面质量管理 Total Quality Management TQM is focusing on process improvement and innovations and the
酒店常用中英文缩写
酒店常用中英文缩写 部门department Dept 职位position Pos 行政办executive Office Eo 财务部finance Department Fic 会计部accounting Acct 采购部purchasing Department Pd 酒水仓beverage Store 食品仓food Store 日用品仓general Store 市场及销售部sales & Marketing Department S & M 前厅部front Office Department F.o (f/o) 管家部housekeeping Hskp 洗衣房laundry Room Lr 布草房linen Room 游泳池swimming Pool 餐饮部food & Beverage Department F & B 中餐厅chinese Restaurant Chn Rest 西餐厅west Restaurant West Rest 日本餐厅japanese Restaurant 大堂吧lobby Bar 送餐部room Service Rm Svc 宴会中心banquet Centre 会议厅conference Hall 管事部steward 娱乐部entertainment Department Ent 夜总会night Club 桑拿sauna 健身中心health Centre 美容美发中心beauty & Barber Centre 保龄球室bowling Ball 工程部engineering Department Eng 保安部security Department Sec 人力资源部human & Resources Department Hr 培训部training Department 员工饭堂staff Canteen 员工宿舍staff Dormitory 医务室clinic Room 图书馆library
酒店翻译常用英语
翻译对照词汇表 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位： Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房
酒店常用英语缩写
酒店常用英语缩写 酒店专业英文及缩写 ARI:平均房价指数Average Rate Index; CTP营业利润贡献:Contribution to Trading Profit; GOP总经营利润:Gross Operating Profit; RevPAR平均每间可卖房间的收入:Revenue Per Available Room ; RGI收入产生指数:Revenue Generation Index; GSTS宾客意见调查系统:Guest Satisfaction Tracking System; ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ; TQM全面质量管理:TQM= Total Quality Management ; QES质量评估系统:QES= Quality Evaluation System ; PMS酒店经营管理系统: PMS= Property Management System ; SOP(标准经营程序): SOP= Standard Operating Procedures ; KNR重要公司协议价:KNR (Key Negotiated Rate); LNR"当地"公司协议价:LNR(Local Negotiated Rate); RFP合作协议申请:RFP= Request for Proposal ; FIT (散客):FIT=Fully Independent Traveler ; VIP (非常重要的人)：VIP= Very Important Person ; IBP(综合经营计划)：IBP= Integrated Business Plan； VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office Hotel Various departments 酒店各部门 总经理办公室:GM 人力资源部HR: Human Resource 康乐部:ENT 财务部A/C FIN.: Finance 前厅部F/O: Front Office 客房部HSKP: Housekeeping 工程部ENG.: Engineering 预订部RSVN: Reservaton 行李部（礼宾部）Con.: Concierge 销售部S&M DOS: Director of Sales 市场部DOM: Director of Marketing 餐饮部:F&B 中餐厅Chinese Restaurant 保安部:SEC 收货部Receiving Department
酒店的基本设施介绍
酒店的基本设施决定了一个酒店的接待能力和条件，酒店设施的标准和数量标准决定了酒店的档次。无论酒店的档次如何，其基本设施应具备以下几个方面： 1、前台接待设施 具有与酒店规模与标准相适应的前台接待条件。包括前台接待大厅、总服务台(含接待处、问询处、收银处)、商务中心、贵重物品寄存处、大堂副理接待处等。 2、客房接待设施 具有与本酒店规模及标准相适应的客房设施，包括：单人间、标准间、豪华套房、总统套房等。 客房内应配有与酒店星级标准相应的客用设施，如：梳妆台(或写字台)、衣柜、床(软床垫)、坐椅、沙发、床头控制柜等配套家具;每间客房设有单独卫生间，卫生间内一般配有坐式便器、梳洗台(装有洗面盆、梳妆镜)、冷热水设施(包括配有喷头的浴缸、浴帘);每间客房都具有能够保证或调节温度的分体空调或中央空调;每间房间都配有电话，可直拨或通过总机挂通国内或国际长途电话;每间客房都配有电视机和音响设备;每间客房内都配有一定数量的文化用品，如信纸、信封、明信片、城市地图、针线包、酒店指南;每间客房内还配有一定数量的卫生用品，如牙刷、牙膏、肥皂、洗发水、润发露或护发素、浴帽、擦鞋器(纸)等。 3、餐饮接待设施 具有与本酒店规模及标准相适应的中餐厅、西餐厅及所必需的饮食供应设施，包括餐具、炊具、家具、厨具以及各种饮食器皿等等。 4、娱乐服务设施
具有与酒店规模相适应的歌舞厅，以及所必须的各项设备设施，及其附设的酒吧服务设备和设施;保龄球场及设备和设施;桌球室及室内桌球设备和设施;电子游艺室及其各种电子游艺设备和设施;游泳池及各种附属和辅助设备设施;健身室及各种健身设备和器材;桑拿浴、按摩室及各种配套设施等等。 5、酒店经营保障设施 (1)工程保障设施：如变、配电设施，空调冷冻设施，备用发电设施，供、排水设施，热水供应设施，洗衣房及其所需的设备设施。 (2)安全保障设施：如对讲通讯设施、事故广播设施、消防指挥设施、消防监控设施、各种灭火器材等等。 (3)内部运行保障设施：如员工食堂、员工宿舍、员工俱乐部、员工更衣室、员工通道等。酒店使用的产品
酒店面试的英文自我介绍
酒店面试的英文自我介绍 i am . i was born in . i graduate from senior high school and major in english. i started learning english since i was 12 years old. my parents have a lot of american friends. that’s why i have no problem communicating with americans or others by speaking english. in my spare time, i like to do anything relating to english such as listening to english songs, watching english movies or tv programs, or even attending the activities held by some english clubs or institutes. i used to go abroad for a short- term english study. during that time, i learned a lot of daily life english and saw a lot of different things. i think language is very interesting. i could express one substance by using different sounds. so i wish i could study and read more english literatures and enlarge my knowledge.
酒店常用英语
附件 酒店常用英语词汇、语句介绍 一、酒店服务、时尚英语 Reserving a Room预订酒店房间(电话) (H=Hotel, G=Guest) H: George's Hotel. 这儿是乔治酒店。 G: I'd like to reserve a room. 我想预订一间房间。 H: When for Sir? 先生，什么时候要用? G: This weekend. 这周末。 H: Thank you. Just a moment, please. 谢谢。请等一会儿。 H: Front desk, sir. (总台接待员)先生，这儿是总台。 G: I want a single room with bath next Saturday. 我下星期六要一间有浴室的单人房。 H: Hold on, please. 请等一下。 (A few seconds later) (几秒钟以后) H: We'll have it ready for you, sir. 先生，我们会为您准备好房间。 G: Fine. 好! H: May I have your name and phone number, sir? 先生，请问贵姓和电话号码? G: Yes, my name is XinHua Zhou, and the number is 116079.
我名叫周新华，电话号码是116079。 Inquiring about the Hotel Charges 询问酒店费用(电话) H: (Operator) George's Hotel. Can be of any assistance? (接线生)乔治酒店。请问有什么贵干? G: Yes, I'd like to find out about the room charges. 我想了解住房费用。 H: Just a moment, sir. I'll put you onto reservations. 先生，请等一会儿。我替您接订房部。 H: (Reservation Clerk) Reservations. Can I help you? (订房部员工)订房部。请问有什么事可以效劳? G: Yes, could you tell me the rates for your rooms? 您可以告诉我，你们房间的收费率吗? H: Yes. It's 350 to 550 dollars for a single, 550 to 750 for a dou-ble for a twin. 可以。单人房收费350～550元，双人房收费550～750元。 G: I see. I am visiting your city in April. How soon should I make a reservation. 我明白了。我打算在4月份往贵市。我应提早多少时候订房呢? H: Well, the sooner, the better. If you've made your schedule, why don't you book the room now? 那么，越早越好。如果您已拟定您的旅游计划，您何不现在订房? Making a Hotel Reservation订房(电话) G: Hello. 喂! H: (Operator) Green's Hotel. Can I help you, sir? (接线生)费尔蒙酒店。先生，请问有何贵干? G: Yes, I'd like to make a reservation. 我想订房。 H: Thank you, I'll connect you with our reservation clerk. 谢谢。我替您接我们订房部职员。 G: Thank you. 谢谢您。 H：(Reservation Clerk) Hello, reservation office. Can I help you? (订房部员工)订房部，请问有什么可以效劳? G: Yes, I'd like to reserve a double room with bath for November twenty-first and twenty-sixth.
酒店中常用的英文缩写
酒店中常用的英文缩写 部门DEPARTMENT 简称：DEPT 职位POSITION 简称：POS 行政办EXECUTIVE 简称：OFFICE EO 财务部FINANCE DEPARTMENT 简称：FIC 会计部ACCOUNTING 简称：ACCT 采购部PURCHASING DEPARTMENT 简称：PD 酒水仓BEVERAGE STORE 食品仓FOOD STORE 日用品仓GENERAL STORE 市场及销售部SALES & MARKETING DEPARTMENT 简称：S & M 前厅部FRONT OFFICE DEPARTMENT 简称：F.O (F/O) 管家部HOUSEKEEPING 简称：HSKP 洗衣房LAUNDRY ROOM 简称：LR 布草房LINEN ROOM 游泳池SWIMMING POOL 餐饮部FOOD & BEVERAGE DEPARTMENT 简称： F & B 中餐厅CHINESE RESTAURANT 简称：CHN REST 西餐厅WEST RESTAURANT 简称：WEST REST 日本餐厅JAPANESE RESTAURANT 大堂吧LOBBY BAR 送餐部ROOM SERVICE 简称：RM SVC 宴会中心BANQUET CENTRE 会议厅CONFERENCE HALL 管事部STEWARD 娱乐部ENTERTAINMENT DEPARTMENT 简称：ENT 夜总会NIGHT CLUB
桑拿SAUNA 健身中心HEALTH CENTRE 美容美发中心BEAUTY & BARBER CENTRE 保龄球室BOWLING BALL 工程部ENGINEERING DEPARTMENT ENG 保安部SECURITY DEPARTMENT SEC 人力资源部HUMAN & RESOURCES DEPARTMENT 简称：HR 培训部TRAINING DEPARTMENT 员工饭堂STAFF CANTEEN 员工宿舍STAFF DORMITORY 医务室CLINIC ROOM 图书馆LIBRARY 前厅各分部： 接待处RECEPTION 简称：RECP 行政楼层EXECUTIVE FLOOR 简称：E/F 询问处INFORMATION 简称：INFM 订房部RESERVATION 简称：RESV 总机房OPERATOR / TELEPHONE ROOM 简称：OPT 礼宾部CONCIERGE 简称：CON 商务中心BUSINESS CENTRE 简称：BC 大堂副理ASSISTANT MANAGER 简称：AM 车队TRANSPORTATION 简称：TRA 账务处CASHIER 、ACCOUNTING 简称：DESK 大堂LOBBY 楼层FLOOR / F 后勤办公室BACK OFFICE 员工通道STAFF ENTRANCE 职位：
酒店设施英文
酒店部门英语名称 1．Executive Officet行政办公室2．Human Resources Dept.人力资源部3．Front Office前厅部4．Housekeeping Dept.管家部 5．Food & Beverage Dept.餐饮部6．Recreational Dept.康乐部7．Financial Dept.财务部 8．Sales Dept.市场营销部 9．Security Dept.保安部10．Engineering Dept.工程部11．Waiting list等候名单 12．Average room rate平均房价13．DND=Do Not Disturb请勿打扰14．VIP=Very Important Person贵宾15．Package包价服务 16．No-show订房不到 17．Message留言 18．Cancellation取消 19．Walk-in无预订散客 20．Morning call叫醒服务21．Complain投诉 22．Over booking超额预订 23．OOO=Out of Order维修房 24．Lost and found 失物招领 25．Room status 房间状态 26．Check in 登记入住 27．Check out 结帐离店28．Reservation预订 29．Reception接待 30．Operator总机话务员 31．Business centre商务中心 32．DDD=Domestic Direct Dial国内直拨33．IDD=International Direct Dial国际直拨34．LDD=Local Direct Dial市话35．Suite套房 36．Standard room标准间 37．Double room大床间 38．Mini-bar小酒吧 39．Laundry service洗衣服务40．Room service送餐服务 41．Menu菜单 42．PA=Public Area公共区域 43．DJ=Disk Jockey音控员
酒店公司简介(中英文)
四川·宜宾竹海世外桃源度假酒店 Eden Resort Hotel Yibin，Sichuan 品质鉴赏： Taste appreciation: 五星级旅游饭店 Five-star tourism hotel 金叶级绿色旅游饭店 Golden leaf green hotel 全国旅游系统先进集体 The national tourism system advanced collectives 中国旅游饭店业最高奖“中国饭店金星奖” The highest award" award in China Turist Hotel" 中国最佳生态园林度假酒店 China’s Best Ecological Landscape Resort Hotel 中国十佳旅游度假酒店 China’s Top 10 Resort Hotel 中国十佳温泉度假酒店 China’s Top 10 Spa Hotel 中国十大创新会议酒店 China’s Top 10 Creative Conference Hotel 世界金钥匙酒店联盟成员酒店 The world key members of the hotel 2010APEC（亚太经合组织）中小企业峰会会址 The 2010APEC SME summit meeting 走进蜀南竹海，发现世外桃源 Discover the Eden Resort and enjoy the southern sichuan bamboo sea 竹海世外桃源度假酒店占地300亩，外延竹海景色连绵数十公里。地处四川南部宜宾境内，有五粮液的醇香，有长江头的惠泽，有蜀南竹海、兴文石海两大国家级景区呼应。酒店功能应有尽有，休闲设施各具特色，有占地5000平米的神汤温泉水疗康体中心，有30万平米湖面的水上游艇俱乐部和川南首家水上高尔夫练习场，有环山环湖生态田园徒步观光圈。客房、别墅、总统套房、中西餐饮、国际会议中心，是各类高端会议首选的会议会展场所。
酒店常用英语术语
酒店英语缩略术语 General 一般 GM General Manager总经理 DGM Deputy General Manager副总经理 DO Director of Operations 营运总监（相当于住店经理） RM Resident Manager驻店经理 DBD Director of Business Department 发展总监（相当于销售总监） FC Finance Controller财务总监 DHR Director of Human Resource人力资源总监 HOD Manager of Department部门经理 MOD Manager on Duty值班经理 FOM Front Office Manager前厅部经理 AFOM Acting Front Office Manager前厅部副经理 GSC Guest Service Center (Manager) 大堂副理（希尔顿）（一般：Assistant Manager,Duty Manager） GSM Guest Service Manager客服经理 GST Guest 客人 RDM Rooms Division Manager客房经理 DOR Director of Rooms 房务总监 SALT Satisfactory And Loyalty Tracking 满意度和忠诚度调查（HILTON） GSTS Guest Satisfaction Tracking System 宾客意见调查系统（IHG） ESPS Employee Satisfaction Pulse Survey 员工满意度调查 TQM Total Quality Management 全面质量管理 SOP Standard Operating Procedures 标准经营程序 QES Quality Evaluation System 质量评估系统 Finance 财务 POM* Propriety of Maintenance IBFC*Income Before Fixed Cost，固定费用前收益，相当于以前的GOP EBITDA*希尔顿税前利润。1.earings before interest, tax, depreciation and amortization 付息，纳税，贬值及折旧前收益 2. earnings before interest, taxes, depreciation and amortization 未计股息，税款，折旧和债务前的利润，税前利润，毛收益(额) （息税折旧摊销前利润）
酒店常用英文缩写教程文件
酒店常用英文缩写
酒店常用英文缩写 酒店房态名词缩写： 01.VC Vacant Clean 空的干净房/可卖房 02.VD Vacant Dirty 空的脏房 03.OC Occupied Clean 住客干净房 04.OD Occupied Dirty 住客脏房 05.PMU Please Make Up 即扫 06.DND Do Not Disturb 请勿打扰 07.OS Out Of Service 维修房（小） 08.OOO Out Of Order 维修房（大） 09.ECO Expectative Check Out 预退房 10.D/L Double lock 双锁房 11.S/O Sleep Out 外睡房 12.R/S Refuse Service 拒绝服务 13.LSG Long Staying Guest 长住客 14.VIP Very Important Person重要客人（贵宾） 15.N/B No Baggage 无行李 16.L/B Light Baggage 少行李 17.C/O Check Out 离店结帐 18.C/I Check In 入住登记
19.D/U Day Use 小时房 20.H/U House Use 自用房 21.T/D Turn Down Service 夜床服务 22.R/G Repeated Guest 回头客 23.L/F Lost and Found 客人遗留物品 24.MOD Manager on Duty 值班经理 25.SK Standard King 标准单人间 26.ST Standard Twin 标准双人间 27.DS Deluxe Suite 豪华套房 28.BS Business Suite 商务套房 29.CR Connecting Room 公寓套房 30.PA Public Area 公共区域 31.EK Executive King 行政单人间 32.ET Executive Twin 行政双人间 33.ES Executive Suite 行政套房 部门 DEPARTMENT DEPT 职位 POSITION POS 行政办 EXECUTIVE OFFICE EO 财务部 FINANCE DEPARTMENT FIC 会计部 ACCOUNTING ACCT 采购部 PURCHASING DEPARTMENT PD 酒水仓 BEVERAGE STORE
酒店英语自我介绍范文
酒店英语自我介绍范文 酒店英语自我介绍(一) Good Morning, my Name Is Jack, it Is Really A Great Honor To Have This Opportunity For A Interview, I Would Like To Answer Whatever You May Raise, and I Hope I Can Make A Good Performance Today, eventually Enroll In This Prestigious University In September. Now I Will Introduce Myself Briefly, I Am 21 Years Old, born In Heilongjiang Province, northeast Of China, and I Am Curruently A Senior Student At Beijing XX Uni.my Major Is Packaging Engineering.and I Will Receive My Bachelor Degree After My Graduation In June.in The Past 4 Years, I Spend Most Of My Time On Study, I Have Passed CET4/6 With A Ease. And I Have Acquired Basic Knowledge Of Packaging And Publishing Both In Theory And In Practice. Besides, I Have Attend Several Packaging Exhibition Hold In Beijing, this Is Our Advantage Study Here, I Have Taken A Tour To Some Big Factory And Company. Through These I Have A Deeply Understanding Of Domestic Packaging Industry. Compared To Developed Countries Such As Us, unfortunately, although We Have Made Extraordinary Progress Since 1978, our Packaging Industry Are Still Underdeveloped, mess, unstable, the Situation Of Employees In This Field Are Awkard. But I Have Full Confidence In A Bright Future If Only Our Economy Can Keep The Growth Pace Still Guess You Maybe Interested In The Reason Itch To Law, and What Is My Plan During Graduate Study Life, I Would Like To Tell You That Pursue Law Is One Of My Lifelong Goal, I Like My Major Packaging And I Wont Give Up, if I Can Pursue My Master Degree Here I Will Combine Law With My Former Education. I Will Work Hard In Thesefields, patent, trademark, copyright, on The
酒店常用英语对话及词汇
酒店常用英文对话 一、酒店服务、时尚英语 Reserving a Room 预订酒店房间(电话) (H=Hotel, G=Guest) H: George’s Hotel. 这儿是乔治酒店。 G: I’d like to reserve a room. 我想预订一间房间。 H: When for Sir? 先生，什么时候要用? G: This weekend. 这周末。 H: Thank you. Just a moment, please. 谢谢。请等一会儿。 H: Front desk, sir. (总台接待员)先生，这儿是总台。 G: I want a single room with bath next Saturday. 我下星期六要一间有浴室的单人房。 H: Hold on, please. 请等一下。 (A few seconds later) (几秒钟以后) H: We’ll have it ready for you, sir. 先生，我们会为您准备好房间。 G: Fine. 好! H: May I have your name and phone number, sir? 先生，请问贵姓和电话号码? G: Yes, my name is XinHua Zhou, and the number is 116079. 我名叫周新华，电话号码是116079。 Inquiring about the Hotel Charges 询问酒店费用(电话) H: (Operator) George’s Hotel. Can be of any assistance? (接线生)乔治酒店。请问有什么贵干? G: Yes, I’d like to find out about the room charges. 我想了解住房费用。 H: Just a moment, sir. I’ll put you onto reservations. 先生，请等一会儿。我替您接订房部。 H: (Reservation Clerk) Reservations. Can I help you? (订房部员工)订房部。请问有什么事可以效劳? G: Yes, could you tell me the rates for your rooms? 您可以告诉我，你们房间的收费率吗? H: Yes. It’s 350 to 550 dollars for a single, 550 to 750 for a dou- ble for a twin. 可以。单人房收费350～550元，双人房收费550～750元。 G: I see. I am visiting your city in April. How soon should I make