中国移动家庭有线宽带客户业务健康度评估体系(2015版)

服务质量业务质量

20.0050.0030.00100.00

19.6250.0030.0099.62

20.0050.0030.00100.00 20.0049.0829.5798.66 19.8949.8729.7199.47 19.5248.6730.0098.19 16.6344.3329.6390.60 20.0030.0021.6971.69 19.2043.0029.9992.19 15.4850.0030.0095.48 20.0050.0030.00100.00

19.8450.0030.0099.84

20.0050.0027.2297.22 19.8450.0030.0099.84 17.1945.0020.9283.11 4.0049.8519.1973.04 8.0041.0627.6776.73 12.0046.9224.7883.70 20.0050.0030.00100.00 19.8150.0025.1995.00 0.000.000.000.00

89.90