酒店情境英语习题集

《酒店情境英语》习题集

项目一

用已经学过的相关句型完成以下对话。

Exercise 1

Staff: Good afternoon. Reservations____________________________. Guest: Good afternoon. I’d like to book a room.

Staff: What kind of room _____________________________________. Guest: A deluxe twin, please.

Exercise 2

Staff: Good morning. Reservations. Laura

speaking.__________________________.

Guest: Good morning. I’d like to reserve a room for next Monday. Staff: Yes, how many nights will you ___________________________ ? Guest: Three nights, please.

Exercise 3

Staff: May I have your______________________, please?

Guest: Yes, my name is Mrs. D. Truman.

Staff: ____________________the surname, please.

Guest: Yes, it’s for Tom, R for Ronald, U for Uganda, M for Mike, A for Alpha, N for Nancy and the initial is D for David.

Exercise 4

Staff: Do you have the guest’s______________________?

Guest: Yes, they are arriving by air on flight AY 336, arriving at 11:01 a.m.

Staff: AY 336, 11:01 a.m. thank you. Will the

company______________________?

Guest: Yes. Please send the bill for all the expenses to this company.

项目二

将以下对话补充完整

Exercise 1

Reservationist (R): Good morning, Reservations

Bellman (B): Good afternoon, sir! Welcome to Shijiazhuang Hotel

Guest (G): Thank you.

B: _____________________________

G: Just two pieces.

B：Two suitcases. _________________

G：Yes. That’s all.

B：_____________________________. This way, please. I will put your suitcases by the Information Desk over there.

G: Thanks.

B: ______________________________.

G: Fine.

B: ___

Exercise 2

Staff:______________________

(晚上好.女士们、先生们，欢迎来到我们酒店)

Guest: Thanks．Good evening．

Staff: （Opening the trunk， taking out the baggage and looking at the name on the baggage tags）______________________.

(我是门童，先生。您一共有四件行李吧？)

Guest: You're right．Four pieces．

Staff:______________________

(前台就在前面，您先请。)

Guest: Yes, thank you.

项目三

将以下对话补充完整

Exercise 1

Reservationist (R): Good morning, Reservations

A: Good evening. __________________________?

B: Yes, please. I’d like a room for the night.

A: __________________________?

B: A single room, please. How much is the room?

A: It’s $55 per night.

B: Can I pay by credit card?

A: Certainly. __________________________?

B: Do you need my passport number?

A: No, __________________________?

B: (Fills out the form) Here you are.

A: Here is your key. Your room number is 212.

B: Thank you.

A: Thank you. __________________________? Have a good stay!

Exercise 2

A=local guide B=Tour leader C=Receptionist

C: Good evening! Welcome to our hotel.

A: ______(晚上好! 我需要一个套房，八个单人间和三个双人间。)

C: Have you made a reservation?

A: Yes. ______(我们是为一个美国团队预订的。我来自春天旅行社，该团共有16个游客，团号为A605.)

C: I’m sorry, but I don’t see your reservation here.

A: ______(我们肯定办过预订，因为我三天前还确认过。你可以再查一下吗？或者联系销售部？)

C: All right. Let me check again. Ah, yes, here it is. We have one suite, eight singles, and three twins for CITS.

B: ______ (有什么问题吗？)

A: No, everything is all right.

B: ______(客房都准备好了吗？)

C: Yes, they are. May I have your passports, please?

B: Sure. Here you are.

C: Thank you. Would you please fill in these registration forms?

B: ______(登记表填好了。我们可以拿钥匙吗？)

C: Here are the keys. Have a pleasant stay in our hotel.

B: Thank you very much.

项目四

将以下对话补充完整

Exercise 1

R: Good morning, madam and sir. ___________________（请问需要帮忙吗？）

G: Well, I wonder if you could _____________________________ （推荐一个好吃的当地餐馆）to us. My wife and I prefer to taste

Chinese dishes.

R: Certainly, sir. As far as I know, the Red Mansion Kitchen serves very good local dishes, or you may try our Chinese restaurant, and it serves local dishes as well.

G: How far is the Red Mansion Kitchen from here?

R: It is _______________（位于）the Zhongshan Road. It ’s a little far from here, I would suggest you take a taxi.

G: _________________________（要多少钱？）

R: It ’s 2 yuan for every kilometer. It’s about 20 yuan to get to the restaurant.

G: All right, we will try the Red Mansion Kitchen by taxi.

____________________（你介意）writing down the name of the

restaurant on this piece of paper so that I can show it to the taxi

driver.

R: No, not at all. Here you are.

G: Thanks a lot. One last thing, could you order a taxi for us?

R: It ’s my pleasure. Have a good time!

Exercise 2

R: Good morning. Can I help you?

B: Yes, please. Will you please tell me ______________to Zhongshan

Park?

R: Sure. The simplest way is by taxi. There is__________at the entrance. If you can ’t find a taxi there, you can always hail one on the street. Shall I get one for you?

B: ________________, please?

R: It’s 2.40 yuan for every kilometer. It ’s about 50 yuan to Zhongshan Park.

B: Oh, I see. Would you please ________________________________?

R: Yes. You can take bus No.1, but I’m afraid the bus will be _________ at this time of day.

B: Well, in that case, I think I’ll take a taxi.

R: All right. I’ll write the address down, so you can show it to the taxi driver.

项目五

将以下对话补充完整

Exercise 1

Receptionist: Good morning. May I help you?

Guest: Yes, I’d like to check out now. My name ’s Adam Lant, room 312._____________.

Receptionist: One moment, please, sir. ...

_________________________________.

Guest: What’s the 17 yuan for?

Receptionist: That ’s for the ________________________________.

Guest : Oh, I see. Can I pay with _______________?

Receptionist: Certainly. May I have your __________, please?

Guest : Here you are.

Receptionist: Could you sign each cheque here for me?

Guest : Sure.

Receptionist: Here are your receipt and your change, sir. Wish you a pleasant journey.

Exercise 2

Staff: Good morning. __________________?

Guest: I’ ll leave this afternoon. Shall I check out now or later? Staff: As you like. If you would like to _______________, I’ll get your bill ready now. You may

also come before you leave.

Guest: All right, I want to check out now.

Exercise 3

Staff: There are more people here today waiting to check out, you have to _________________.

Guest: Half an hour? I can’t wait for such a long time.

Staff: You’d better ______________________.

Guest: OK, I’ll be back in the afternoon.

Staff: I will _________________.

Guest: Thanks a lot, bye.

项目六

将以下对话补充完整

Exercise 1

C: Good morning. Business Center.______________ ?

B: Good morning. This is Henry Bush calling from Room__________________ . ____________________Would you mind giving me some information on your

services?

C: Certainly not, Mr. Bush. We have and secretarial

assistance catering to the needs of all our business guests.

B: I have some documents ______________at the moment and I hope they will be

ready before 3:00 p.m. today.

C: ____________pages are they in all?

B: It will be about ____________.

C: Well, it ’s rather a tough job, but we ’ll try our best, Mr. Bush. B: Good. I’d really appreciate it if it could be arranged.

Exercise 2

Staff: Good morning, Sir. What ____________________________?

Guest: I’d like to book two air-tickets to Washington.

S: For______________ do you want your tickets?

G: We are leaving for Washington the day after tomorrow.

Exercise 3

Guest: Good afternoon. Could you __________a fax for me?

Clerk: Sure, sir. Where is it__________?

G: It’s to New York.

C: May I have the______________, please?

G: Certainly. It’s 2123---89034

项目七

将以下对话补充完整

Exercise 1

Operator (O): Good morning. Operator.

Guest (G): I’d like to make an ___________________.

O: Which country?

G: England.

O: May I know your _________________?

G: It’s 57847398.

Exercise 2

Operator (O)：Good afternoon, operator.

Guest (G): May I speak to Mr. Jonson? Peter Jonson?

O: Do you know his ______________, sir?

G: Sorry, he didn’t tell me his room number. Can you __________ it for me?

O: Certainly, sir. May I have his full name?

G: P-E-T-E-R, J-O-N-S-O-N.

Exercise 3

Guest (G): May I speak to the guest in Room 2109?

Operator (O): Sure, madam. May I know your ____________, please?

G: My name is Summer Li.

O: Thank you, Miss Li. I’ll ___________ your call immediately.

Exercise 4

Guest (G): Hello, may I speak to Mrs. Colly in Room 214?

Operator (O): Certainly, madam. Please wait _______________.

(After a few seconds)

O: I am _________, madam. She is not in her room right now. Can I ______ a

_____________ for you?

G: It’s very kind of you. Ask her to call me back when she is back. O: My I know you ___________ and___________?

G: Betta Colly, B-E-T-T-A. My phone number is 22346541.

O: Mrs. Colly. I will ______her as_________as she is back.