2019年商务英语考试BEC中级试题.doc

2019 年商务英语考试BEC 中级试题

单项选择题 1、根据下面资料，回答题Business Meetings It is important that ideas anD suggestions tableD at formal

meetings are voiceD at the (0)..D.. ．time ．This is achieveD

by keeping to the (19)..... ． shown on the agenda ．For example, there is no (20)..... ． in discussing ideas to do

with Item Six on the agendA ．when Item Two has not yet been

(21)..... ． Such deviations from the agendA ．may

(22)...... ． in confusion among the people at the meeting;

they may also (23)..... ． concentration if they see something

as irrelevant. To make certain that the meeting proceeds in

an orderly fashion, it is therefore useful to(24) ..... ．some grounD rules ．First, everyone will neeD to understanD that

they must(25) ..... ．their comments to the topiC ．under discussion ．The Chair can then encourage one person to speak

at A ．(26) ..... ．so that any ideas offereD can be discusseD

anD (27)Once that person has finished, someone else can put (28).... ． their ideas anD so on ．If this procedure is

adopted, the participants will be able to follow the various

issues in A ．consistent manner, which will help with the

decision-making (29).... ． later on ．It will also

(30).....that the quiet people at meetings get A ．chance to

(31).... ． their say, rather than just their more outspoken

colleagues ．In (32)..... ． it is often the quiet people at

meetings who generate the best ideas, because they are in the (33)..... ． of thinking before they speak. （19）应选A．structureB ．directionC ．orderD ．arrangemer 2 、根据下面资料，回答题 Buffet Zone Lucy Robertson starteD working at A ．take- away fooD business to supplement her income during her

student days at Edinburgh University．Several years later she haD bought the business anD now, 17 years on, she owns Grapevine Caterers, probably Scotland's leading independent caterers, with A ．turnover of almost ε6m. She haD never planneD to own A ．business, anD haD certainly never considereD A ．career in catering ．(0)...G However, her unplanneD career began in 1985, when she returneD to

Edinburgh anD discovereD that the takeaway she haD workeD in

was up for sale ．On impulse, she bought it, but admits that

at the time she knew nothing about catering ．(8).....It was A．difficult time, but essential in terms of gaining the

experience she needed ．The late 1980s boom was gooD for business, with large numbers of office workers wanting

takeaway fooD for their lunches ．(9).... ． "At one point there

were 26 fooD outlets within A ．5-kilometre radius,"

Robertson recalls, as the economy changeD anD the once packeD office blocks starteD to become vacant, it became clear that Robertson woulD neeD to diversify ．(10)......It changeD the direction of the company for good. As Robertson began to win catering contracts, she decideD that the company woulD have

to move to larger premises ．In 1994, the move was made when she bought another catering business that already haD

A．number of profitable contracts for boardroom

lunches.Meanwhile, Robertson's main competitor, the oldest catering company in Edinburgh, was causing her some

anxiety ．"Customer loyally is not to be underestimated," she warns．But Robertson is not someone who is easily put

off ．(11)..... ．Partly as A ．result of this, turnover doubled, anD having outgrown another site, Robertson bought A ．city- centre location for the group's headquarters. By now,

Grapevine's main competitor was A ．new catering company

calleD Towngates ．Although Robertson trieD to raise enough

money to buy Towngates, she diD not succeed．Then luck interveneD anD Towngates went bankrupt．(12)......Many accepteD anD the company's turnover went fromε700,000 to

ε1.5 million almost overnight. However, the company's growth

was not as smooth as it sounds in retrospect．Robertson admits, "We were close to the edge during the growth

period ．Like many under-capitalizeD companies trying to grow,

it might easily have collapsed." But that, she feels, is the

challenge of developing your own business. A．But there are plenty of similar contracts to be won in the east of ScotlanD

before Robertson turns her attention elsewhere. B．Her way rounD this particular problem was to recruit the catering

manager of the rival company. C．But this demanD was short- lived, anD before long, increasing competition made it harder

to make A ．profit. D "It was A．dramatiC．learning curve anD very small amounts of money were earneD at first," says

Robertson ． E ．She decideD that the solution, since many companies requireD working lunches for meetings with

clients, was to prepare anD deliver meals to business

premises. F ．On hearing this, Robertson immediately contacteD

all of their clients anD offereD the services of Grapevine

Caterers. G ．Instead, she studieD accountancy after leaving university, anD A．steady if unspectacular professional path seemeD set.（8）应选3、根据下面资料，回答题 A Gianluca Tramcere, Silica Systems An outsourced IT service is never a

fully independent entity. It is tied to the home company's

previous and continuing systems of working. But despite the

added responsibility of managing new ways of working, many businesses ignore the integration process. They fail to

establish contracts that define the ways in which the two

companies will work alongside one another, and focus solely

on the technological aspects of service delivery. B Kevin Rayner, Domola Businesses need to build integration competency centers dedicated to managing the integration effort. It is critical to have an individual in charge to

check that the external and internal business operations work together. Although companies often think of outsourcing as a

way of getting rid of people and assets, they need to

remember that, at the same time, outsourcing involves gaining people. Because there is a new operation being carried out in

a different way outside of the home business, this creates a training element. C Clayton Locke, Digital Solutions Communication is the key to success, and outsourcing to other regions or countries can lead to a range of problems. For any such initiative, it is necessary to create a team where there

is good, open communication and a clear understanding of objectives and incentives. Bringing people to the home location from the outsourced centre is necessary, since it can aid understanding of the complexities of the existing system. To integrate efficiently, outsourcing personnel have to talk to the home company's executives and users to understand their experiences. D Kim Noon, J G Tech One way to avoid the difficulties of integration is to create a joint

venture company with the outsourcer. Thus, a company can swap its assets for a share of the profits. Yet joint ventures

bring potential troubles and companies should be careful not

to lose sight of the original rationale for outsourcing ： to gain cost efficiencies and quality of service in an area that

for some reason could not be carried out entirely in-house.

The complexities and costs of a joint venture initiative

should not be underestimated. the need to teach skills to

employees working on the outsourced process 4、根据下面资料，回答题 Who Benefits Most from Company Training? According to recent research, the better educated and the higher up the socioeconomic(0)...C...you are, the more likely you are to be

offered workplace training. And, incidentally, the more

likely you are to then turn (19)......the offer, pleading

family and personal commitments or (20)......of work. Less

qualified staff, on the other hand, are offered fewer

training opportunities, but are more eager to (21).....them

up. In fact, people with few or no educational qualifications

are three times more likely to accept training when it is

offered. In the majority of companies, more (22).....are

allocated to management training than to other areas.

Employers (23).....their better qualified staff as more

important to the business, so they pay them accordingly

and invest more in them in (24)......of training. This is (25).....by the fact that organizations are dependent on

properly (26).....managers making the right decisions. But

this (27).....may mean that companies are(28).....other parts

of the workforce down. The researchers found A．growing demand for training among the lower-skilled. Unfortunately

this demand is not being (29)....by employers, even though

there are strong indications that companies would benefit

from doing so. They also discovered that, despite the

substantial (30)....between the training provided for

managers and that offered to other staff, there was still

widespread endorsement of training. For the purposes of the research, training was defined as any (31)....of planned

instruction or tuition provided by an employer with the aim of

helping employees do their work better. It therefore included

A ．wide variety of approaches. on-the-jo

B ．and

classroom training (32).....to be used equally by employers.

But learning on the job, which involved observing A

．certain procedure and then practising it, was easily the most popular

method for all categories of employees. While many felt that

learning from colleagues was best, very few(33).....the

internet as an effective way to train.（19）应选A．backB．overC．downD．off 填空题5、

1. Problems at Southford Plant

Dear MR Ballard, You asked for a brief report concerning the

recent events at the Southford Plant. We have

consulted the files and spoken to relevant members of the higher management and thus are able to provide an explanation for the breakdown reported in the press on 17 May of this

year.____1____ The handling equipment used to deliver the components to the assembly line has been known to be in need

of an overhaul for the past six months. The plant has been

working to full capacity to finish the American orders

according to schedule.As you know, we had commissioned a study by Industrial Research Consultants. ____2____ In it

they warned that there was not enough space available to

store sufficient components ____3____We had decided to install fully automated robot system. However, at the same

time it was clear to our production director that given the

present maintenance staff, we would not have sufficient staff

available if big problems were to arise____4____But we were

still only working a two-shift system so the machines were

not getting the necessary cover.We all agree that the breakdown was extremely unfortunate and yet we must admit

that, under the circumstance, it was not entirely unexpected.

We now believe that we have managed to sort out the major

problems which we had been having with the conveyor equipment ____5____ Added to this is the fact that personnel department has been successful in recruiting some highly qualified maintenance staff who makes us confident that a repetition of

the 16 May now seems entirely unlikely.A. They also recommended expanding the present two-shift system to a

three-shift one.B. And also when the new robots are installed

in September, we feel certain that such problems will become

a thing of the past.C. Unfortunately, as you know, there has

been a major problem with recognizing the maintenance schedule.D. The wide range of machine we operate is not fully supervised at all times.E. The cause of the breakdown was

very simple.F. They submitted their report on April 5.G.

There have been a number of delays and breakdowns in production recently which have been reported in the press.H.

The firm has been advertising for maintenance engineers for

some weeks.I. All the facilities in the plant will be coordinated

to enable the workers to step up production of

the new range of machines.6 、Questions 8 - 12·Read this advertisement about business book reviews. ·Choose the best sentence from the opposite page to fill each of the

gaps. ·For each gap 8 - 12, mark one letter A - I on your

Answer Sheet. ·Do not mark any letter twice.A) These introductory texts are the most important books and using them can pay big dividends.B) Discover practical tips and techniques you can apply without delay.C) In order to avoid this problem,

we select for you only the truly worthwhile titles and reject the rest.D) According to studies published in psychology journals,

you retain the content of a summary better than a book.E) He

or she would take the most important ideas from each one, and compile them into a neat executive

summary.F) With the breadth and depth of knowledge gained from books, it is less likely that you'll be caught off guard.G)

Each contains all the key points in the original book, but

instead of 200 to 500 pages there are only eight pages.H)

There's a sample of the superb business titles that we summarise for you.I) With all the reading you have to do in

the normal course of your work, you find it impossible to

keep up with all the new business books.7、

PART THREE

Questions 13-20

Read the article below about stress management, and answer questions 13-20 on the opposite page.

A Lesson In Stress Management

Demands placed on us at work can often lead to

considerable worry and discomfort. There are, however, ways

of protecting ourselves from the stress we face at work. We interviewed Jane Collard, a consultant in stress management.

1.In Jane Collard's opinion, stress is becoming an

increasingly common feature of the workplace. Stress is a

highly individual reaction, which varies considerably from

person to person, and it is difficult for some employees to

avoid it. Indeed, stress is regarded by many as part of the organizational culture of our institutions ： it comes with the job. Recent figures indicate that time taken off work because of stress has increased by 500 per cent since the 1950s. Undoubtedly, changes in working conditions have led to greater pressure at work at all levels. With reductions in staffing, workloads for individual employees have increased.

In addition, many employees are left worrying about the security of their jobs.

2.On the stress management courses that she runs, Jane Collard tries to make the trainees realise that stress in

itself is not harmful. Everyone needs a certain level of stress to enable them to feel motivated and to perform effectively. A complete absence of stress can be as damaging as overstress, since it can make people lose interest in

their work, and even lead to depression. The difficulties occur when the amount of stress rises above a level which is healthy for a particular individual. If this happens, the effects are very obvious and the trainees are taught to recognize the signs. Stress may be expressed physically, for example through headaches and tiredness, or through emotional problems such as depression. A person suffering from stress may also start to behave differently, and can be difficult to

deal with.

3.While it may not always be possible to prevent stress,

there are a number of ways in which it can be controlled.

The first thing that the trainees learn is how to manage their time effectively. This involves, first of all, setting

realistic goals for both the short and long term. Once this framework has been established, tasks are then prioritised on a daily basis. The trainees are also reminded that when they are under pressure the less important items should be left, and they should never hesitate to delegate. Everyone is encouraged to look at ways of reducing 'wasted time ', for example by grouping similar tasks together or dealing with items immedkiately.

4.Jane feels that one of the most useful features of the course is that it enables trainees to deal with those demands or deadlines that they regard as unreasonable. They are encouraged to avoid being defensive, but at the same time they are advised not to be afraid of saying 'no'. They are asked to give reasons only if necessary. The training helps them to foresee difficult situations or unwanted demands, and they learn how to prepare themselves mentally. Everyone is encouraged not to get stuck in negative thought patterns, where stress can feed a circular sense of helplessness. One solution they discuss is to think of a more encouraging alternative for each negative message. They learn, for example, to remind themselves that nothing terrible happens when a demand is refused or a deadline missed. Life goes on.

Questions 13-16

For questions 13-16, choose the best title for each numbered paragraph from the list below.

For each numbered paragraph 1-4, mark one letter (A-G)

on your Answer Sheet.

Do not use any letter more than once.

13 Paragraph 1 ______ 14 Paragraph 2 ______

15 Paragraph 3 ______ 16 Paragraph 4 ______

A Higher stress levels among top managers

B Coping with stress through a positive attitude

C Time lost at work through sickness

D Causes of increased stress in the work environment

E Explanations for missed deadlines

F stress reduction through better organisation

G Typical problems associated with stress

8、PART ONEQuestions 1-7

Look at the sentences below and the job advertisements on the opposite page.

Which job does each sentence 1-7 refer to?

For each sentence, mark one letter (A, B, C or D) on

your Answer Sheet.

You will need to use some of these letters more than once. Example：0 This post involves some secretarial duties.

0 A B C D

1 You will be responsible for the operation of a

computer system.

2 You must be able to forecast what people will want to wear.

3 You will be able to work with people from many different countries and backgrounds.

4 You will have a qualification which covers two subject areas.

5 It is necessary to have worked in this sector before.

6 You will need to keep in contact with the headquarters

of the organization.

7 The advertisement emphasises the need to have a

suitable approach to important people.

BUSINESS MANAGERYou will be responsible for our global

business within specific countries and will have a good

understanding of international distribution, possibly based on

previous experience, plus the ability to work in markets that

are highly varied in their culture. You will be fluent

in a second language, be willing to travel extensively, and

preferably have a degree.

DEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. You

will need to predict fashion trends and build a strong

relationship with our Italian office. You will have gained

your buying experience in women's fashion and will hold a

degree in design with a business studies component.

LEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing

reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to

keep ahead of a varied workload. You will be dealing with

senior executives and government officials, so a mature

and efficient manner is essential.

REGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing

and effective administration. You will communicate frequently

with our main office using the latest technology. Your

experience could be from any business sector but you should

enjoy outdoor life and will ideally possess an estate

management qualification.

简答题

9、Part One

You are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May. Write a short memo to your office administrator：Saying who is starting work and when;

Telling him what Mark McCabe’s job will be;

Suggesting where Mark McCabe ’s desk should be put;

Write 30-40 words on your answer sheet.

Part Two

You were sent on a residential training course for five days. Unfortunately the course was very badly run and there were

a lot of problems with it. The advert below shows the details

of the course, together with your comments.

Write a report for your manager on the course (100-120 words). Describe the problems with the course and suggest what your company should do.

Write on your answer sheet.

10、 Read the article below about the winner of a business award .

In most of the lines 34-45 there is one extra word . It

is either grammatically incorrect or

doesn’t fit in the meaning of the text . Some lines, however, are correct .

If a line is correct , write CORRECT on your Answer Sheet . If there is a extra word in the line , write the extra

word in CAPITAL LETTER on your Answer Sheet.

The exercises begins with two examples , (0) and (00) . Examples