亚马逊英文客服回复
亚马逊英文客服回复 The document was finally revised on 2021
亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定
售前邮件注意事项：
1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据
店铺产品的信息回答。
For example,
Customer: I want to know size of the shoes and do you have any promotion activities for the shoes
Please reply to my email.
Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish.
Recently, we have promotion activities such as 5% discounts if you are the new customer.
Once you decide to buy it, please place the order. Thank you for your supporting.
2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的
大小的处理。
售中工作
首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需要下架，调整相应产品的价格。管理库存，处理关于投诉A-Z, 以及差评。
售后邮件回复
1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免
客户生气给我们投诉，变成A-Z, 以下是遇到各种情况的应对情况。
处理return request
客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客户把退货的快递单号给我们，等到产品退到仓库之后，我们可以根据客户的需要，给予他们退款或者重新发货。
具体模板如下：
让买家拍照片：
Dear customer,
I have received your email and you said the product has some problem. Sorry to hear about this thing. Could you please take the picture about it and we will contact our
warehouse employee about your situation, and then give you a feedback soon. Thank you for your cooperation.
由于产品的质量问题，给买家部门补偿
Dear customer,
I apologize for the quality problem of the product due to shipping carrier’s carefulness during the shipping process. We found it is not worthwhile to return the product for the problem does not the influence the usage of the chair. We will give you 5$ for the compensation and would you please keep the item
Thank you for your understanding.
买家拒绝赔偿，想要退货换货
Dear customer,
Sorry for this thing that brings you trouble. Since you want to get the replacement and we need you first the return the item to our warehouse. Please tell us the tracking number once you return it. And we will send you the new one after we receive the return product. Thank you for your cooperation.
买家想要退款
Dear customer,
I am sorry for the trouble that brings to you. I will help you. As for you want to get the refund, please return the item first and give us the tracking number and once we receive the item, we will refund you immediately. Thank you for your cooperation and patience.
买家已经下单，货已经发出去了，没有追踪号时，买家发邮件来查询这件货的情况，回复买家的邮件模板。
Dear customer,
Sorry for disturbing you, we have shipped out your item and the shipping information may not update so promptly. International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days
We will keep tracking for you, any news we will inform you as soon as possible. Your understanding will be highly appreciated.
买家没有收到货，告诉买家追踪号
Dear customer,
Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place (it is now reaching your local post office). The tracking number is xxxx
and you could track the package according to the number. Could you please keep your patience and wait for a few more days
We will keep tracking for you, any news we will inform you as soon as possible. Your understanding will be highly appreciated.
Best regards
尺码不合适，建议买家送给别人
Dear buyer，
Thank you so much for your great support on us. I am sorry for the inconvenience and that the swimming suit did not fit you. Will it be possible to give others as a gift
Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step.
I will wait for your reply
Best Regards
卖家发错地址
Dear buyer，
Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items
If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding.
Best Regards
卖家发货到达时间
Dear buyer，
Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest.
Best Regards
卖家发货后，要求客户写反馈
Dear buyer，
Thank you very much for your order!
We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.
Have a nice day!
Best Regards
Seller’s name
亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板
Dear cusomter,
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder would you still want the item, if yes, inform us the size and we will resend you as soon as possible, if not, we will make you the refund. I hope your kind understanding and Waiting for your reply.
Best regards
亚马逊的商品被跟卖，发警告信的邮件模板。
Hello,
We have noticed that you are not authorized to sell this card knife and you have listed this particular item (ASIN:B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment.
Please send the confirmation to us after you remove the product as issued from your listing.
If you do not comply with these demands, we will have no notice but to claim with seller performance department, which will seriously impact your Amazon selling privileges.
Please handle and reply us as soon as possible, otherwise we will complaints and amazon.
客户询问货物的tracking number或者有没有发货，给客户的回信邮件模板Dear Customer,
Thank you for contacting us regarding your inquiry.
Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded. Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.
Best regards
向买家索要五星好评
Dear customer,
We noticed your shipment recently arrived and we contact you in regards to the satisfaction level of the product you purchased from us. Please visit the feedback section of the product in question and give us a five-star comment. If you have any disputes, or just have a question, do not hesitate to contact us. Thank you for your cooperation.
(英语版)亚马逊售中售后邮件模板
英语版各类售后邮件模板 场景一、因节假日导致的物流延误，买家来信询问 Dear {$BuyerName}, Thank you for purchasing and prompt payment. However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days. Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services 场景二、因自然灾害导致的物流延误，买家来信询问 Dear {$BuyerName}, We’re sorry to inform of you that your item may be delayed for the {自然灾害}. Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed. Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services
亚马逊客服邮件模板
竭诚为您提供优质文档/双击可除亚马逊客服邮件模板 篇一：亚马逊回信邮件模板 亚马逊客户购买多种产品发邮件确认产品订单邮件模板dear---thankyousomuchforyourgreatsupportonus. wehavereceivedyourorderof"把订单复制进去 ".wewillworkonyourorderasap,wejustwanttoconfirmthea mountofthecompass,didyouorder10pcsifnothingiswrong, wewillshipthemasap. bestregards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 dear---thankyousomuchforyourgreatsupportonus.sosorr yfortheinconveniencethattheswimmingsuitdidnotfityou .willitbepossibletogiveothersasagiftorhowaboutwemak eyouapartialrefundasawaytomakeupforthisjustsuggesti on,ifyouinsistonreturningitback,wewillgotothefurthe rstep.waitingforyourreply. bestregards
亚马逊卖家发错地址邮件模板 dear---thankyousomuchforyourgreatsupportonus.whatab igmistakewemade!sorry,butwillyoustillwanttheitemsif yes,wewillresendyouimmediately,ifnot,wewillmakeyout hefullrefund.waitingforyourreplyandhopeyourkindunde rstanding. bestregards 亚马逊卖家发货到达时间邮件模板 https://www.360docs.net/doc/7b19325570.html,ual lyittakesabout7-12daysfortheitemtoreachyou.anyquest ion,feelfreetocontactusandwewillreachyouatthesoones t. bestregards 亚马逊卖家发货发货后要求买家写反馈的邮件模板dear----thankyouverymuchforyourorder!wehaveshippedt hegoodsanditwillarriveatyoursidesoon.hopeyoulikeit! andwearelookingforwardtoyourfeedback.haveaniceday! bestregards 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板 dear--thankyousomuchforyourgreatsupportandsorryfork eepingyouwaiting.wecheckedthetrackinginformationfou
亚马逊英文客服回复
亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定 售前邮件注意事项： 1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店铺产品 的信息回答。 Forexample, Customer:Iwanttoknowsizeoftheshoesanddoyouhaveanypromotionactivitiesfortheshoes?Pl 2. 理。 售中工作 调整1. 处理 那少， Dearcustomer, Ihavereceivedyouremailandyousaidtheproducthassomeproblem.Sorrytohearaboutthisthing.Co uldyoupleasetakethepictureaboutitandwewillcontactourwarehouseemployeeaboutyoursituati on,andthengiveyouafeedbacksoon.Thankyouforyourcooperation. 由于产品的质量问题，给买家部门补偿 Dearcustomer, Iapologizeforthequalityproblemoftheproductduetoshippingcarrier’scarefulnessduringthe shippingprocess.Wefounditisnotworthwhiletoreturntheproductfortheproblemdoesnottheinfl uencetheusageofthechair.Wewillgiveyou5$forthecompensationandwouldyoupleasekeeptheitem ?Thankyouforyourunderstanding. 买家拒绝赔偿，想要退货换货 Dearcustomer,
亚马逊客服(邮件)英文模板及术语--私人总结
客户联系我们时： 注意点： 1. 感谢客户先联系我们（因为有些客户没沟通过就直接留差评；能联系我们的客户，先礼貌感谢）； 如： Hi Erick， Thanks for contacting. Thanks for reaching out. 2. 首先必须要确认好订单信息；因为有些客户联系错了，根本不是从我们店铺购买的，拿到订单号，你才知道：1）是不是我们的订单，2）是不是曾经有退款，3）是不是有补发过了； Could you pls provide your amazon order number？ 3.如果客户没有讲清楚具体什么问题，则需要问客户一些问题，让客户提供一些证据以此做进一步判断； Could you please share more details about the issue? Could you please provide photos of the defective product? 4.客户如果描述清楚问题，确实是质量问题，则提供补发，让客户提供地址，一般是不需要客户退货的。（我们另外补发可以降低客户直接找亚马逊的导致较高的退货退款率）；
如： Could you provide your Amazon order ID # and physical address? We will ship a replacement to you for free, no need to return the original xxx back to us. 5. 补发后，FBA的话，亚马逊对自动发送补发运单号给客户，如果是自发货，最好也告知下客户。 如： I have shipped the replacement to your provided address. A tracking Id will be provided once available. No return required for the defective ones. 6. 要做得更细致的话，可以给客户再次补充一些使用tips： 如：Below are some tips for xx xx，please follow them after you receive the replacement. Hope it works. 7. 最后再告诉客户，有什么疑问还是可以联系我们处理的。（避免有些还出了问题，脾气又不好的又跑去留差评，伤不起…，先打个预防针） Any issue, pls feel free to contact us again. We’re always here to help. Warmest Regards Xxx ‘
亚马逊帐号受限制后联系亚马逊客服经理范文
Dear Amazon Support. Good day, Thanks for your understood and support. We have carefully check the performance of my Amazon account, we found the performance of A-to-Z Guarantee Claims, there are several issues of the auction and quality negative feedbacks from buyers are undershoot its target. We will treat it serious and take actions to avoid this kind of problem happen again. 1. We will delete some problem products and add some Hot sell stable products. A,The products already got negative feedback of A-to-Z Guarantee Claims, such as Car DVR and HID kits. B,The products never have sold record C,We have many years eBay seller experience,We will choose some hot sell stable products from our eBay store.We have many mature products on eBay store.Like Wig,Small Appliances.This products will attract many honest buyer. 2. At the same time,we realize we have take wrong actions as only representing to amazon when we got the negative feedback on A-to-Z Guarantee Claims, We already have been communicating with any buyer with any problem to us ASAP till closing by this buyer. Now it is like doing our best to reduce the rate of A-to-Z Guarantee Claims and negative feedback. 3.we make sure replying any email from buyer in 24hrs, we will spend more time help they solve the questions and let them have a good buyer experience. 4.we will consider to use FBA,The FBA is most effective help the new seller growth and gain wider experience.The FBA service will help us improve the shipping time and Inventory Management. If there is anything we can improve the account performance, please let us know. Thank you.
亚马逊售后处理常用邮件模板
亚马逊售后处理模板 注：可以根据不同的订单情况作出调整，其他国家用英文翻译 1.货物正在提取，就剩几天交付了，但是客户执意发起退货申请，怎么样让顾客相信咱们， 不会发起索赔。 示例回答: Dear 客户姓名 Thank you for your waiting. The parcel will be delivered in 5（大概交付时间） days. The tracking number is: 123456789 It is DHL( 当地配送商) carrier. Because of the Coronavirus, all the shipping are slow. We are also in hurry, but it is an international shipping, it is out of our control. We hope you can understand. As compensation, we will give you a refund of 10 euros, could you please keep your patience and keep waiting for a few days? Your active support will be greatly appreciated.. Many thanks Kind regards( MFG 德国的结束词） 2.客户一直询问物流信息，可是查询物流显示还在国内，要怎么回复。 示例回答: Dear 客户姓名 Thank you for your email. The package has just been sent out and is waiting for the customs clearance.The tracking number is: 123456789 (如果没有就不用写).
亚马逊金牌客服回复技巧 提高亚马逊成交几率的话术
亚马逊金牌客服回复技巧提高亚马逊成 交几率的话术 引言 作为亚马逊金牌客服，我们的目标是提供高质量的客户服务，并帮助提高亚马逊的成交几率。在本文档中，我们将分享一些有效的回复技巧和话术，以帮助团队成员更好地与顾客沟通，增加亚马逊的销售额和客户满意度。 1. 专业且友好的问候 一个专业且友好的问候是与客户建立良好关系的重要第一步。在回复客户的消息时，可以使用以下话术： - 欢迎光临亚马逊！ - 您好，很高兴为您提供服务！ - 亲爱的客户，您好！ 2. 听取客户问题并理解 在回复客户的问题之前，我们应该先仔细阅读和理解客户的问题。确保对问题进行准确的把握，并给予客户足够的重视。以下是一些启发式的问题理解话术：
- 您是否尝试过我们提供的解决方案？ - 可否提供更多详细信息以便我们更好地帮助您？ - 非常抱歉给您带来的不便，请告诉我您遇到的具体问题。 3. 给予清晰和具体的解决方案 客户向我们寻求帮助的主要原因是希望获得解决方案。我们应该给予清晰和具体的解决方案，以满足客户的需求。以下是一些常用的话术： - 您可以尝试重新启动设备，这通常可以解决问题。 - 我会为您重新发起订单并尽快安排发货。 - 为了解决您的问题，我会联系相关部门，并在24小时内给您答复。 4. 提供额外的帮助和建议 除了解决客户的问题外，我们还可以主动提供额外的帮助和建议，以增强客户的满意度和购买决策。以下是一些常用的话术：- 如果您有任何其他问题，请随时联系我们。我们随时准备为您提供帮助。 - 您可能对以下优惠活动感兴趣，这些是我们为您精选的最热门产品。
- 如果您对我们的产品有任何反馈或建议，请告诉我们。我们 非常重视您的意见。 5. 结语 通过运用以上回复技巧和话术，我们可以提高亚马逊的成交几率，增加客户的满意度，并建立良好的客户关系。作为亚马逊金牌 客服，我们应该始终专注于提供高质量的客户服务，成为顾客信赖 的首选。 希望以上内容能够帮助您提高亚马逊成交的几率和客户满意度。
2017年亚马逊卖家订单追踪回复英文模板简述
2017年亚马逊卖家订单追踪回复英文模板简述 1. 还未付款订单如何催款? Dear xxx We have got your order of XXXXXX。But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks! 2. 买家付款后，给其发邮件告知大概的发货时间 Hi, xxx, Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help. 3. 告知买家当前订单状况 Hello, xxx, We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive. If you have any questions or problems, contact us directly for help. 4. 物流信息超过期限未更新 Dear xxx, As we all know, it’s the busiest part of the shopping season and the logisticscompanies are running at maximum capacity. Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available. Thank you for your patience! 5. 换物流重发，如何委婉告知买家 Hello, xxx, Due to the overwhelming demand for logistics this shopping season, the originaldispatch has failed. Don’t worry! We have already dispatched your orderwith a different logistics company. We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help. 6. 还在途中，如何减少买家担忧? Hello, xxx, If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way! Don’t worry about your money or your purchase either –if you do not receive your
亚马逊英文客服回复
1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店 铺产品的信息回答。 For example, Customer: I want to know size of the shoes and do you have any promotion activities for the shoes Please reply to my email. Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish. Recently, we have promotion activities such as 5% discounts if you are the new customer. Once you decide to buy it, please place the order. Thank you for your supporting. 2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的 大小的处理。 售中工作 首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需要下架，调整相应产品的价格。管理库存，处理关于投诉A-Z, 以及差评。 售后邮件回复 1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免 客户生气给我们投诉，变成A-Z, 以下是遇到各种情况的应对情况。 处理return request 客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客
最新14种亚马逊英文邮件回信
14种亚马逊英文邮件 回信
1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 2、亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 3、亚马逊卖家发错地址邮件模板 Dear ---
亚马逊英文客服话术
亚马逊英文客服话术 亚马逊英文客服话术可以包括以下内容： 1. 欢迎及自我介绍： Hello, thank you for calling Amazon customer service. My name is [Your Name]. How may I assist you today? 2. 识别客户问题： Could you please provide me with more information about the issue you are experiencing? 3. 确认身份： May I please have your account details, such as your name and email address, to ensure I am addressing the correct customer? 4. 解答常见问题： a) 如何下订单：To place an order, you can visit our website and select the items you wish to purchase. Then, proceed to the checkout page and enter your shipping and payment details. b) 退换货政策：Our return and exchange policy allows customers to return or exchange items within a certain timeframe. Could you please provide me with your order number so that I can assist you further? c) 追踪包裹：To track your package, you can log into your Amazon account and go to the "Orders" section. From there, you can find the tracking information for your order. d) 付款问题：If you are experiencing issues with payment, I recommend contacting your bank or credit card issuer to ensure there are no restrictions on your account. You can also try using a different payment method. 5. 提供解决方案： a) 针对订单问题：I apologize for the inconvenience. Let me check the status of your order and provide you with an update. b) 针对退换货问题：Based on the information you have provided, it seems that your request falls within our return and exchange guidelines. I will initiate the return process for you. c) 针对付款问题：If you are still having trouble with payment, I suggest trying a different payment method or contacting our billing department for further assistance. 6. 结束对话： Is there anything else I can assist you with today? If you have any other questions, feel free to reach out to us again. Thank you for contacting Amazon customer service. Have a great day!
亚马逊电商英语客服回复模板-取消订单
亚马逊等电商英语客服模板 1常规取消订单 Dear客户名字,, Thank you for shopping with us. We have canceled your order as your request. We are look forward to serving you again soon. If you have any further questions or concerns, please feel free to contact us. We will be at your service all the time. Sincerely, Customer Care 2已经确认订单后取消订单模板 Dear客户名字, Thank you for shopping with us. We have canceled your order as your request and have issued a total refund. It typically takes 3 to 5 business days for the credit to appear on your credit card statement, depending on how long it takes your bank to process the transaction. For more details, please kindly see About Refunds in buyer's Help pages. We are look forward to serving you again soon. If you have any further questions or concerns, please feel free to contact us. We will be at your service all the time. Sincerely, Customer Care
英语客服差评应对策略
英语客服差评应对策略 1.如何在 QA 问（有 vip 或者没有 vip 都可以尝试，比如买家问这个产品有没有某个功能的。） Dear Amazon This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair for we seller Please investigate it, and help us to remove it. Thank you 2.很满意，但是给了差评（如果买家留 1 星 2 星，都可以去掉，但是 3 星很难去掉） Dear amazon This is review, we though that the buyer left with wrong star ""Qualità prezzo ok Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app Buon prodotto. Consegna perfetta""
The content of this review,all aspects are positive,but he left us with only 3 star, Maybe the buyer is too excited to click with the wrong star by accidentally. Please investigate it and help us to remove it. Thank you 3.收到产品包装是损坏的（亚马逊配送，你可以适当在邮件说产品，包装坏得很严重，是亚马逊的责任） Dear amazon This is review,the buyer said that she received the Scratches one,and the package was broken,so we though the package was damaged when amazon ship it. Cause the package was shipped by amazon,so amazon will be responsible for it. We checked all of our products very carefully before shipping to amazon warehouse,so the product is good when we shipped it. Please investigate it and help us to remove it. Thank you 4.二手货的Dear amazon
亚马逊利用客服删除差评模板
客服回复主题 1.应该在 QA 问（有 vp 或者没有 vp 都可以尝试，比如买家问这个产品有没有某个功能的。 Dear Amazon This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very unfair for we seller. Please investigate it, and help us to remove it. Thank you 2.很满意，但是给差评（如果买家留 1 星 2 星，可以去掉，但是 3 星很难去掉） Dear amazon This is review, we though that the buyer left with wrong star ""Qualità prezzo ok Carino. Il tuch é buono e la sincronizzazione di rubrica messaggi e notifiche é veloce, una volta che si è scaricata l app Buon prodotto. Consegna perfetta"" The content of this review,all aspects are positive,but he left us with only 3 star, Maybe the buyer is too excited to click with the wrong star by accidentally. Please investigate it and help us to remove it. Thank you 3.收到产品是裂的（亚马逊配送，你可以适当在邮件说产品，包装坏得很严重，是亚马逊的责任） Dear amazon This is review,the buyer said that she received the Scratches one,and the package was broken,so we though the package was damaged when amazon ship it. Cause the package was shipped by amazon,so amazon will be responsible for it. We checked all of our products very carefully before shipping to amazon warehouse,so the product is good when we shipped it. Please investigate it and help us to remove it. Thank you
亚马逊客服去差评模板
亚马逊客服去差评模板 客服回复主题 Il tuo quesito ad Amazon.it Community ********************** 1.应该在QA 问（有vp 或者没有vp 都可以尝试，比如买家问这个产品有没有某个功能的。） Dear Amazon, This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it, He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair for we seller. Please investigate it, and help us to remove it. Thank you 2.很满意，但是给差评（如果买家留1 星2 星，可以去掉，但是3 星很难去掉） Dear amazon, This is review, we though that the buyer left with wrong star. ""Qualitàprezzo ok. Carino. Il tuch ébuono e la sincronizzazione di rubrica messaggi e notifiche éveloce, una volta che si èscaricata l app . Buon prodotto. Consegna perfetta"" The content of this review,all aspects are positive,but he left us with only 3 star, Maybe the buyer is too excited to click with the wrong star by accidentally. Please investigate it and help us to remove it.