投诉信写作学案

Book 7 Unit 3 Writing

How to write a letter of complaint 学案设计

一、请把投诉信常用的下列词汇和短语翻译成英语：

抱怨、投诉(n.) ___________；(v.) __________ 感激(vt.) _______________________

service _______________________

令某人吃惊的是___________________

拒绝某人的请求_______________________ 解决这个问题____________________

此外，另外__________________________ complain against sb. about sth. ______________

二、请把下列句子翻译成汉语：

1.I’m writing to bring your attention to the problems I have met. (06年天津卷)

2. I do hope that you will pay attention to these problems. (06年天津卷)

3. I am writing to you for the mobile phone I bought on 20th Apr. (2008年湖北卷)

一、佳作欣赏(Enjoy an Example writing)

【题目要求】

(06年天津卷)

假设你是李华，在出国交流学习期间，到当地一家电影院看了一场精彩的电影，但在观影过程中发现了一些问题。请你根据下列提示用英语给影院经理写一封信。

1．因广告过多，影片放映晚点；2．影片播放音量过大；

3．安全出口标识不明，存在安全隐患；4．适当结尾。

注意：

1．词数：80—120；

2．可适当加入细节，以使行文连贯；

3．信的开头已为你写好（不计入词数）。

参考词汇：安全出口—exit; 安全隐患—potential safety hazard

Dear Manager,

I’m an exchange student from China. Yesterday, I went to your cinema to see a film. The film was very good, but__________________________________________________________________________ ____________________________________________________________________

范文：

Dear Manager,

I’m Li Hua, an exchange student from China. Yesterday, I went to your cinema to see a film. The film was very good, but I found some problems during the film. So I’m writing to bring your attention to the problems I have met.

First of all, when we were waiting for the film, there were so many ads that the film was late. Second, the sound of the film was too loud, which I think will be harmful to the people’s ears. In additio n, the security exit signs were not clear enough, so there was some potential safety hazard.

I do hope that you will pay more attention to these problems. If you make more efforts, we will be more convenient, and your film will be more perfect. Thank you for your consideration!

Yours faithfully,

Li Hua

(一) 范文分析

1. 以上是一篇_____________. 投诉信(letters of complaint)是写给厂家、商店(或其上级主管部门)、报社、消费者协会，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决和维权的信件。

2．投诉信写作导航：

1) 写投诉信该注意的几点：

①写投诉信时要很客气，但语气要坚定；②要证明责任确实在商家；③要明确问题出在哪儿及你的具体要求；④还可加上由此而给你来的不便或伤害，以加强投诉信的分量。

2）投诉信的结构：一般分为_________部分。

①开头：自我介绍，开门见山地提出写信的＿＿＿＿＿＿＿＿＿和投诉的内容。

②正文：说明情况原委，表达自己的______________。

③结尾：表达期待解决问题的_____________，希望尽快得到______________。

3)人称：以______________为主。4）时态：以________________为主。

(二)观察领悟(pair work搭档合作探究)

1. 请从上面的范文中找出下列句子：

1). 我写信来是为了引起你对我所遇到的这些问题的关注。

_____________________________________________________________________________

2). 此外，安全出口标识不明，因此存在安全隐患。

_____________________________________________________________________________

3). 我真的希望您多加关注这些问题。

_______________________________________________________________________________

4). 谢谢您的考虑！______________________________________________________________

2. 作文中用了哪些好的过渡词、固定短语和固定句型？请把它们找出来。

1)高级词汇和固定短语：do(真的、的确)，bring one’s attention to(引起某人的注意), ____________, _______________，__________________，_______________, make efforts(作出努力)等；

2) 好的过渡词：__________________, second, __________________。

3) 高级句型：

①结果状语从句________________________________________________________________

②定语从句____________________________________________________________________

③条件状语从句_________________________________________________________________

(三) 投诉信常用语(group work小组合作探究)

开头常用语：

1) I am writing to you to ____________ about ...

2) I am writing to you to make a ___________ about….

3) I would like to draw your attention to the problem/fault of….

4) I am writing to express my dissatisfaction with...

表达投诉或抱怨原因的常用连接词和过渡语：

___________, …. Second,…. _____________, ….

First, …. Second,…. Besides, ….; What’s more,….

表达期待的解决方案常用语：

1) I would like to get this matter __________ by the end of ….

2) I would ______________ it if you could ….

3) It would be highly ______________ if you could….

4) I do ________/ suggest that you…

5) I trust you will _____________ my suggestion.

结束常用语：

1) I’m looking forward to ________from you soon.

2) I’m looking forward to your ___________ soon.

3) Thank you for your __________________!

【题目要求】

设想你是李华，你在一家书店买了一本英词典，发现有这样那样的质量问题，书店的态度又不好，因此用给英语报社编辑写一封信，反映这一问题。信中必须包括以下内容：

1. 存在的问题；

2.与书店交涉的经过；

3. 呼吁服务行业(service industry) 必须提高服务质量。注意：

1．词数120左右：

2 可适当增加情节，以使行文连贯；

3．信的开头和结尾已经为你写好，不计入单词总数。

Dear Editor,

I am writing to_________________________________________________________________

_____________________________________________________________________________________

Yours sincerely,

Li Hua

Dear Editor,

________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________

________________________________________________________________________________________ ______________________________________________________________________________________

_______________________________________________________________________________________ _______________________________________________________________________________________

Homework

(1) 请和你的同桌交换互改互评作文，并且认真抄写到作业本上，然后上交。

(2) 背诵介绍桂林的导游词.

【参考范文】

Dear Editor,

I am writing to make a complaint about an English-English dictionary I bought in a bookstore near my school last weekend.

The reasons for my dissatisfaction(不满) are as follows.First of all, I found that a few pages of it had been damaged. Second, two pages have been cracked. In addition, there were lots of misprints(印刷错误). So I returned to the bookstore to ask for a change. But to my great surprise, the assistant of the bookstore were rude to me and refused my request.

It goes without saying that (不用说；不言而喻) today’s market economy calls for much higher standard for service industry. So I do hop e your newspaper call on the service industry to attach more importance

to the service improvement. Thank you for your consideration!

Yours sincerely,

Li Hua