酒店情景英语对话结账
酒店情景英语对话：结账
1．I'd like to pay my bill now．
我想现在结账。
2．Your name and room number，please？
请问您的姓名和房间号码？
3．Have you used any hotel services this morning？
请问您今天早晨是否用过旅馆内的服务设施？
4．Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．
4个晚上，每晚90美元，加上膳食费，总共是660美元。
5．Can I pay by credit card？
我可以用信用卡支付吗？
6．Please sign your name here．
请您在这里签名。
7．Excuse me．We're leaving today．I'd like to pay our bills now．
劳驾。我们今天要离去了。我希望现在就把账结清。
8．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．
先生，顺便告诉您，结账后离开旅馆时间是12点。
9．How about the charge for the days you shared the room with your friend？
这几天您的朋友与您同住费用怎么办呢？
10．Please add to my account．
请记在我的账里。
11．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？
格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？
12．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．
是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
13．The total for the eight days is five hundred sixty yuan and eighty fen．
8天来总计是560元8角。
Dialogue A
A：Good morning，sir．Can I help you？
B：I'd like to pay my bill now．
A：Your name and room number，please？
B：George Wright，Room 706．
A：Yes，Mr．Wright．Have you used any hotel service this morning？
B：No，I haven't used any services．
A：Fine．This is your bill，Mr．Wright．Four nights at 90US dollars each，and here are the meals that you had atthe hotel．That makes a total of 665 US dollars．
B：Can I pay by credit card？
A：Certainly．May I have your card，please？
B：Here you are．
A：Please sign your name here．
B：Oh，yes．Is it possible to leave my luggage here until I'm ready to leave this afternoon？I'd like to say good-bye to some of my friends．
A：Yes，we'll keep it for you．How many pieces of your luggage？
B：Just three．I'll be back by 3∶00．
A：That's fine．Have a nice day．
B：Thank you．See you later．
Dialogue B
（A：Receptionist B：Guest）
B：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bank．
A：Up to the present，the total amount has been 880 yuan approximately．
B：Excuse me．We're leaving today．I'd like to pay our bill snow．
A：By the way，I'd like to tell you（that）the check-out times 12∶00 noon．May I know your name and room number，please？
B：My name is Henry Green．Room 1123．
A：Yes，Mr．Green．How about the charge for the days you shared the room with your friend？
B：Please add to my account．
A：Then we'll make out a bill for both of you．
B：OK．
A：Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？
B：Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．
A：Fine．I'll need to find out what the charge is on the breakfast．The total for the eight days is eight hundred sixty yuan and eighty fen．
B：Oh，I didn't change enough money just now．Can I pay in American dollars？
A：No，sir．You can pay in Foreign Exchange Certificate only．But you can get your money changed at the Foreign Exchange Counter of our hotel over there．
B：Thank you．…Here you are．
A：Thank you．Mr．Green．Here's your receipt．
酒店前厅服务英语口语情景对话
Dialogue A Individual clients check in(散客入住) G=客人R:=接待员 R：Good afternoon. Madam.Welcome to Grand Park Kunming .May I help you? 下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？ G：Yes, I’d like to check-in .please. 我要登记住宿。 R：Certainly, Madam. May I have you name, please? 好的，小姐。能告诉我您的姓名吗？ G：I’m Christine.Nolan 我叫克莉丝汀?诺兰 R：Do you have a reservation, Ms. Nolan? 诺兰小姐，请问您预定了房间吗？ G：Yes, form today. 是的，预定了。从今晚开始。 R：OK, Ms .Nolan, please show me your passport. 好的，诺兰小姐，麻烦您出示一下您的护照。 R：（双手接客人证件） R：（扫描客人证件后双手归还客人） R：Just a moment, please. I’ll check our reservation record. （After a while）Thank you for waiting. Ms. Nolan. Your reservation is for a business single room for one night, the room rate is ￥800 that including two breakfasts. Is that all right? 请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？ G：Yes. 是的 R：Print out the registration form? 打印住宿登记表。 （再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名） R：You stay here one day, the deposit is ￥1500,you want pay for credit card or cash? 您住一天，押金是￥1500，请问您是刷卡还是付现金呢？ G：By Credit Card. 刷卡。 R：OK, Ms. Nolan, please show me your credit card, I’ll brush ￥1500 of per-authorization（预授权）as your deposit. Do you have a password of your card? 好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名） G：Yes. 有密码 R：OK, please input the password. 好的，请您输一下密码。 R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：This is for you to brush a ￥1500 per-authorization, please sign in POS list to confirm.
酒店英语情景对话精编版
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
一般酒店财务工作流程
一般酒店财务工作流程 高顿网校友情提示，最新湘西土家苗族自治州行业会计实务相关内容一般酒店财务工作流程总结如下： 一、厅面收银工作程序 餐厅收银工作是记录餐饮营业收入的第一步，也是财务管理的重要环节之一。它要求每一名收银员熟练地掌握自己的工作内容及工作程序，并运用于工作中，真正地起到监督、把关的职能作用，为下一步的财务核算奠定良好的基础。其工作内容主要包括： （一）班前准备工作 1、餐厅收银员依照排班表的班次于上岗前需签到，由餐厅收银领班监督执行，并编排报表。 2、收银员与领班或主管一起清点周转金，无误后在登记簿上签收，班次之间必须办理周转金交接手续，并在餐厅收银员周转金交接登记簿上签字. 3、领取该班次所需使用的账单及收据，检查账单及收据是否顺号，如有缺号、短联应立即退回，下班时将未使用的账单及收据办理退回手续，并在账单领用登记簿上签字，餐厅账单由主管管理，并由主管监督执行。 4、检查电脑系统的日期、时间是否正确，如有日期不对或时间不准时，应及时通知领班进行调整，并检查色带、纸带是否足够。 5、查阅餐厅收银员交接记事本，了解上班遗留问题，以便及时处理。 （二）正常操作工作程序 1、当服务员把点菜单交到收银台时，收银员应首先检查点菜单上人数、台号是否记录齐全，如记录不全则退回服务员。 2、当点菜单人数、台号记录齐全后，开始正式输入菜单，首先将客账单号码输入电脑内，收银机将自动编制该账单号，待客人结账时使用；然后将客人人数、台号以及客人所点的食品、饮料内容及数量依照电脑菜单键输入。输入完毕后即可等待客人结账。 （三）结账工作流程 1、餐厅结账单一式二联：第一联为财务联、第二联为客人联。 2、客人要求结账时，收银员根据厅面人员报结的台号打印出暂结单，厅面人员应先将账单核对后签上姓名，然后凭账单与客人结账。如果厅面人员没签名，收银员应提醒其签名。 3、客人结账现付的，厅面人员应将两联账单拿回交收银员总结后，将第二联结账单交回客人，第一联结账单则留存收银员。 4、客人结账是挂账的，则由厅面人员将客人挂账凭据交收银员办理挂账手续后，两联账单都交收银员处理。 5、结账时客人出示优惠卡（或者厅面管理人员给予客人打折）要求打折时，厅面人员应将优惠卡（或者管理人员签名）和两联账单交收银员按程序办理打折，如果厅面人员只将一联账单交收银员，收银员可以不给予办理。 6、作废或修改账单时应由相关人员说明作废或调整原因，并签上姓名，在由厅面管理人员证实后，将修改单和作废单（两联）交收银员送财务部审计审核。 7、由于种种原因，客人需要滞后结账的，须先请厅面管理人员认可担保，然后将其转入财务部应收账款。 8、宾馆总经理、副总经理招待客人或销售部人员，经领导批准招待客户时须使用内部账单，账单请领导签字后转入财务部审计审核。 9、收银员在本班次营业结束，后应做单班结账；在本日营业工作结束后，应做总班结账。仔细核对当日的用餐情况及收入情况，并填写“餐厅核对表”。 （四）单、总班结账 在每班结束后，要做单班总结；在当日业务结束后，要做总班结账。直接点击“单。总班结账”按钮，电
酒店英语情景对话
酒店英语情景对话;唤醒服务 句型： 1．I'm going to Tianjln early tomorrow morning． 我明天一大早要去天津。 2．So I would like to request an early morning call． 因此我想让你们明天早上叫醒我。 3．At what time would you like us to call you tomorrow morning？ 您想让我们明天早上什么时候叫醒您？ 4．But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock．但我是10点钟必须赶到天津花园宾馆会议室。 5．That means that I'll have to be on the road by 7 o'clock at the latest． 就是说我明天早晨最迟也要7点钟上路。 6．In that case，I would like you to call me at 5∶45？ 那样的话，你们明早5点45分叫醒我好吗？ 7．OK．So we will wake you up at 5∶45 tomorrow morning． 好，那么我们明早5点45分叫醒您。 8．Will you do me a favour，Miss？ 小姐，能帮个忙吗？ 9．I wonder if your hotel has the morning call service． 不知道你们饭店是否有叫早服务。 10．Would you like a morning call？ 您要叫醒服务吗？ 11．I want to go to the Bund to enjoy the morning scenery there． 我想到外滩去欣赏那儿的景色。
酒店英语情景对话经典
A: What can I do for you, sir? 先生,您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么? A: Fruit juice, cakes and refreshments, and everything. 水果汁,糕点,各种茶点等等,应有尽有. B: I'd like to have a glass of tomato juice, please. 请给我来一杯西红柿汁. A: Any cereal, sir? 要来点谷类食品吗,先生? B: Yes, a dish of cream of wheat. 好的,来一份麦片粥. A: And eggs? 还要来点鸡蛋什么的吗? B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要,再来一份熏猪肉和鸡蛋,我喜欢熏猪肉松脆一点. A: How do you want your eggs? 您喜欢鸡蛋怎么做? B: Fried, please. 煎的. A: Anything more, sir? 还要什么别的东西吗,先生? B: No, that's enough. Thank you. 不要了,足够了.谢谢. Dialogue 2 (A couple waiting to be seated in a crowded restaurant) (一对夫妇在拥挤的餐厅外等待就座) A: Do you have a reservation, sir? 请问您订位了吗?先生,太太? B: No, I am afraid we don't. 没有. A: I'm sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉,餐厅已经满座了.约要等30分钟才会有空桌.你们介意在休息室喝点东西直至有空桌吗? B: No,thanks. We'll come back later. May I reserve a table for two? 不用了,谢谢.我们等一会儿再来.请替我们预定一张二人桌,可以吗? A: Yes, of course. May I have your name, sir? 当然可以.请问先生贵姓? B: Bruce. By the way. Can we have a table by the window? 布鲁斯.顺便,我们可以要一张靠近窗口的桌子吗? A: We'll try to arrange it but I can't guarantee, sir. 我们会尽量安排,但不能保证,先生. B: That's fine. 我们明白了. (Half an hour later, the couple comes back.) 半小时后,布鲁斯夫妇回来了. A: Your table is ready, sir. Please step this way. 你们的桌子已经准备好了,先生,太太.请往这边走. Dialogue 3 A: Waiter, a table for two, please. 服务生,请给我一张两人的桌子. B: Yes, this way please. 好的,请跟我来. A: Can we see the menu, please? 能让我们看一看菜单吗? B: Here you are. 给您. A: What's good today? 今天有什么好吃的? B: I recommand crispy and fried duck. 我推荐香酥鸭. A: We don't want that. Well, perhaps we'll begin with mushroom soup, and follow by some seafood and chips. 我们不想吃香酥鸭.或许我们可以先吃蘑菇汤,然后再要点海鲜和土豆片. B: Do you want any dessert? 要甜品吗? C: No dessert, thanks. Just coffee. 不,谢谢. 咖啡就行了. (After a few minutes.) 过了一会儿.
酒店情景英语对话LIST
Remark n.陈述、言语Nerve n.神经 Realization n.实现Operation n.经营 Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发 Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币efficiency n.效率personality n.个性 smart α.活泼的、精明的appearance n.外表 good manners 彬彬有礼adaptability n.适应性figure n.数字 settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚 financial α.财政的、财经的satisfaction n.满意
Reservation n.保留、预定 Suite n.套房 Roman α.罗马的 Presidential α.总统的 Confirm υ.进一步确定、证实Discount n.折扣 Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用charge υ.收费 reservationist n.预订处值班员deluxe n.豪华 list n.表、目录、名单 rate n.价格等级 flight n.飞行、航班conference n.会议 guarantee υ.保证 check n.支票 Doorman. 门卫人员 Tag n.标签 registration n.登记、注册receptionist n.接待员 bellman n.应接员 prefer v.喜欢 recommend v.推荐、介绍、建议tiring a.使疲劳的
酒店情景对话(英语·前台·入住)
English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter （A：Receptionist/the waitress B：Guest） A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room？ A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？ A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。 A：wait a moment ，please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A：you’re welcome。Good luck。
酒店明细结账单
济南泉庭酒店结账单 房号：8602 姓名：王涛程飞账号：3405000211102503到店时间：2015.08.13 离店时间：2015.08.25 操作员：18 打印时间：2015.08.25 记账项目记账日期消费金额结算金额备注信息房费2015.08.14 425.00 房号8602 房费2015.08.15425.00房号8602房费2015.08.16425.00房号8602房费2015.08.17425.00房号8602房费2015.08.18425.00房号8602房费2015.08.19425.00房号8602房费2015.08.20425.00房号8602房费2015.08.21425.00房号8602房费2015.08.22425.00房号8602房费2015.08.23425.00房号8602房费2015.08.24425.00房号8602房费2015.08.25425.00房号8602合计5100.00 银联卡：客户签字： 济南泉庭酒店结账单 房号：8604 姓名：陈权李帅账号：3405000211102504到店时间：2015.08.18 离店时间：2015.09.02 操作员：18 打印时间：2015.09.02 记账项目记账日期消费金额结算金额备注信息房费2015.08.14 425.00房号8604房费2015.08.15425.00房号8604房费2015.08.16425.00房号8604房费2015.08.17425.00房号8604房费2015.08.18425.00房号8604房费2015.08.19425.00房号8602房费2015.08.20425.00房号8604房费2015.08.21425.00房号8604房费2015.08.22425.00房号8604房费2015.08.23425.00房号8604房费2015.08.24425.00房号8604房费2015.08.25425.00房号8604合计5100.00房号8604银联卡：客户签字：
酒店电话订房英语对话
酒店电话订房英语对话 如何用英语打电话订房情景对话篇一 C：Good morning, this is the Front Desk.May i help you,sir?早上好，这是前台。需要我帮忙吗,先生? G：yes,i'dlike to reserve a room. 是的，我想要订个房间 C：Thank you,Sir.For which date? 谢谢，先生。订哪一点的? G：From November 9th 11月9日起 C：For how many nights? 住几晚? G：For two nights. 两晚 C：How many guests will there be in your party? 有多少人和你一起? G：Just my wife and i 仅仅和我的妻子 C：Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的? G：A twin，please 两张单人的吧 C：Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer? 能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种? G：We'll take the one at RMB15OO Yuan. 我们要1500的那间吧 C：Certainly,sir.Could you give me your name,please? 好的，先生，请你告诉我你们的姓名吗? G： Yes,it's John Davis,D-a-v-i-s. 是的，约翰戴维斯，D-a-v-i-s. C：Mr.Davis.May I have your phone number,please? 戴维斯先生，你能告诉我你的电话号码吗? G：Yes,the number is 01-5639-1875. 电话是01-5639-1875 C：What time do you expect to arrive,sir? 什么时候到呢，先生?
酒店住宿清单模板共5份不同的模板
柏林宾馆客人账单 地址：交通路50号与温泉路交汇处 姓名(NAME) 来期(ARRIVAL) 2018-07-2 房号(ROOM) 5 离期(DEPARTURE) 2018-07-3 付款方式（Payment method ） 现金 账号(ACCOUNT NO.) S20180728038 人数(GST. NUMS. ) 1 日期 说明 房号 单据号 消费金额（元） DATE Description Room No. Reference No. Amount 2018-07-28 房费(room rate) 507 0 220.00 2018-07-29 房费(room rate) 507 0 220.00 2018-07-30 房费(room rate) 507 0 220.00 无论在任何情况下，本人同意负责支付以上的账目。 操作员(Clerk)：李艳 时间（Time ）：2018.07. 11：22 ****宾馆 时间 2018-4-26 11:23 操作员 季鹏鹏 Time Current user 账单/BILLING 客人姓名 Gueat Name 庞飞 入住日期 Arrival Date 2018.07. 房号 Room No. 离店日期 Departure Date 天数 5 晚 金额 Amount 日期 消费项目 数量 付款 2017-4-5 房费 1 198.00 2017-4-6 房费 1 198.00 2017-4-7 房费 1 198.00 2017-4-8 房费 1 198.00 2017-4-9 房费 1 198.00 总计 990.00 请您仔细核对金额，确认无误后签名 确认，谢谢！欢迎您再次光临！ Please carefully check the amount,after confirmation unmistakable sign,thank you! Welcome again! 宾客签名 Signature 客人账单 XXX 酒店 公司/会员： 打印次数：1 客人姓名： 李四 抵店日期： 2013-6-17 18:40:10 消费总计(Total)： 660.00元 签名(Signature)：
有关交通的英语口语情景对话
有关交通的英语口语情景对话 Part One: Expressions 1.Can't you see there's a line?你没有看到有一条线吗? 2. You haven't taken the bus before?你以前没有坐过公车? 3. Besides, you should let old people on first.除此之外，你该让老人先上(车)。 4. Excuse me, how do I get to Wall Street?打扰一下，去华尔街怎么走? 5. You should be able to find it from there.在那儿你就可以找到了。 6. Let the people off the train before you get on.乘坐火车先下后上。 7. It's faster than taking the bus or the subway.这比坐公车或搭地铁快。 8. Can I help you?有什么可以效劳吗? 9. Would you like a window or an aisle seat?你要靠窗的还是靠过道的座位? 10. I want an aisle seat.我要一个靠过道的座位。 Part Two Dialogues 1. Buses 坐公车 A: Hey, buddy, can't you see there's a line?B: Oh, sorry. I didn't know. A: What? You haven't taken the bus before?B: No, I'm afraid not. A: Well, you have to wait in line like everyone else. Besides, you should let old people on first.B: Sorry. A: It's all right. Where are you going?B: I wanted to see the White House. A: Oh, well you don't want this bus, anyway. It goes to Georgetown.B: Oh, no. A: It's all right, though. Just get off at the next stop and catch the 79A.B: Oh, well thank you very much. A: You're welcome. A: 嘿，朋友，你没看到有一条线吗?B: 哦，对不起。我不知道。 A: 什么?你以前没有坐过公车吗? B: 没有，恐怕我真没有。 A: 那么，你必须和其他人一样排队等候。而且，你应该让老人先上(车)。B: 很抱歉。 A: 没什么了。你去哪里? B: 我想去瞧瞧白宫。 A: 哦，可是，你不用坐这趟公车的。这车是开往乔治敦的。B: 噢，糟糕。 A: 不过也没关系。可以在下一站下车改坐79A.B: 噢，好的，很感谢你。 A: 不客气。 2. Subways & Urban Railways地铁和市区铁路 A: Excuse me, how do I get to Wall Street? B: Take the A train south to the Liberty Ave. stop. You should be able to find it from there. A: I'm sorry, but how do I know the subway train is going south? B: The southbound A trains say Brooklyn. A: O.K., so it's this one? B: Yeah. Hey? What are you doing? Let the people off the train before you get on. A: Oh, sorry. B: Jeez. Tourists. A: 打扰一下，请问去华尔街怎么走? B: 坐往南开的A 列车到自由大街站。在那儿你就可以找到了。 A: 抱歉。我如何知道地铁是往南开的呢?B: 往南开的A列地铁上写着“布鲁克林”。 A: 噢，所以就是这列了。B: 对了。嘿，你在干什么?坐车先下后上。 A: 噢，抱歉。B: 天哪，这些游客。 3. Taxicabs 出租车 A: Oh, no. We're going to be late for the meeting.
酒店前台接待情景对话
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a w hile I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you ri ght away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？
酒店情景对话(双语版)
第一组酒店情景对话 A Hello,this is wanjiali hotel,is there anything I can help you,madam? 你好，这里是万家丽国际大酒店，请问您需要什么服务 B Yes, I'd like to book a room. 我需要预订一间房 A Sure,we have different type of rooms,which would you like to choose? 我们酒店有不同类型的房间，您需要哪种房间呢？ B I'm not very certain,could you give me a brief introduction,please? 我不是很确定，你能不能给我做一下简单的介绍？ A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP. 好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房 B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnal in your hotel to open the window and clean the room before I arrive there.Is that ok? 谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗？ A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else? 好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6楼的603房间，需要打扫并打开窗户，还有什么要求吗？ B Thanks,how much does it cost? 谢谢，房间费用是多少钱 A That is 580 RMB 房费是580元 B Don't your hotel have discount? 你们没有折扣吗？ A I'm terribly sorry,sir.If you need a discount,you should be our VIP and stay here for at least 3 days. 非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天 B OK,that's alright!
酒店财务工作流程
酒店财务工作流程
一、前厅收银工作程序 前厅收银服务工作，直接体现饭店服务水平，因此，要求每一名收银员熟练地掌握自己的工作内容及工作程序，作到结账工作忙而不乱，资金收回准确无误，及时与营业部门沟通，掌握第一手资料，其主要的工作内容包括: （一）班前准备工作 1、前厅收银员准时到岗签到，由前厅收银员领班监督执行，并编报考勤表；收银员上班必须提前15分钟到岗，检查工衣是否整洁，着装是否规范，工作环境是否清洁；如有不整洁、不清洁、不规范的，应及时进行整洁和规范； 2、清点上一班转来的周转金，各种资料齐全后，在登记簿上签字办理转交手续。 3、阅读交接记事本，注意主管提出的问题，在该班工作中加以纠正。 （二）原始单据的使用： 1、预收房费收据：此单据连号三联。当客人入住付费后，开出此单据，第一联留存；第二联交给客人；第三联同原始订房单一起，放在客人账单里，结账时交予财务审核。 2、杂项收费单：此单据共两联，用于客人在宾馆内无原始单据的消费凭证，如迷你吧消费等。开出此单据时，需要注明收费名称及收取日期，并请客人签字。第一联留存；第二联放在客人的账单里。（注：此单据必须有客人签字）
3、发票：当客人结清有关费用时，按照实际消费开具发票，不得多开虚开发票； 4、备用金：每个班次交接班时进行备用金的交接与清点，收银员要对自己所保管的备用金负责，确保备用金额度固定不变，交接后填写交班记录并签字确认。备用金将进行不定期盘点，发现长短款则追究相关责任人，同时，备用金不得挪为它用，如有违反者，则按照相关规章制度惩罚； 5、结账单： （1）客人结账时，打印出"汇总账单"，请客人签字后与客人账单放在一起保存。 （2）当班次结束时，由各收银员打印出"收银员账目明细表"与本人本班次结清客人账单归放一起，单独放置在相应的账单夹里，以供当日夜审审核。 6、信用卡、支票的传递：由接班的收银员核查（金额、号码、有效期）后负责签收，同时传递人和接收人共同签名后认可。要特别注意支票和信用卡的有效期（对于预收长包房客人的信用卡必须一月一结账，不得出现信用卡过期；支票如有签发日期则签发日起10天内有效）。 7、电脑班次更换：本班次结束前，打印出"今日收银员账目明细表"、"单班账目明细表"和"单班结账单"，及时退出个人操作号。 (三)、配合计算机操作时的规定
口语情景对话
订机票英语口语情景对话 A:Good morning . The United Airlines . what can I do for you. B:Yes, I'd like to make a reservation to Boston next week. A:When do you want to fly? B:Monday ,september 12. A:We have Fliight 802 on monday .just a moment please.Let me check whether there're seats available.I'm sorry we are all booked up for Flight 802 on that day. B:Then ,any alternatives? A:The next available flight leaves at 9:30 Tuesday morning september 13.shall I book you a seat? B:er... it is a direct flight, isn't it? A:Yes it is . You want to go first class or coach? B:I prefer first class, what the fare? A:One way is $176. B:Ok i will take the 9:30 flight on Tuesday. A:A seat on Flight 807 to Boston 9:30 Tuesday morning. is it all right.sir? B:Right .can you also put me on the waiting list for the 12th? A:Certainly.may I have your name & telephone number? B:My name is Lorus Anderson.you can reach me at 52378651. A:I will notify you if there is cancellation. B: Thank you very much. A:My pleasure. Key Sentences 1. Leisure Travel Agency. May I help you？ 2. I'd like to make a plane reservation to Shanghai，China. 3. Let me see what's a vailable…yes，Air China has a flight on March 28th at 7∶30 in the evening. 4. I'll need an economy ticket.