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银川海派英语【BEC听力】Customer Complaints
Customer Complaints
NB: This is not a word for word transcxxxxript
Feifei: Hello! I’m Feifei and this is 6 Minute English with me is Neil. How are you Neil?
Neil: Ah… I tell you what I’m going to write a very strong letter to the train company – it took 4 hours to get to work today.
Feifei: I know it took me ages yesterday as well.
Neil: Well it’s a good thing we’re looking at complaining in today’s programme! Whether you’re making a complaint or you’re dealing with an unhappy customer we’ll be looking at useful language and also some dos and don’ts but first I have a question for you Feifei.
Feifei: Go on then…
Neil: What do you think more people complain about? Is it transport or shopping?
Feifei: ba xxxxsed on what we’ve just talked about I’d go for transport.
Neil: Well according to the UK website https://www.360docs.net/doc/8616431218.html, almost 17% of customer complaints in the UK are about transport and travel compared with the shopping and retail sector which receives about 25% of complaints. So Feifei you were absolutely wrong about that one I’m afraid.
Feifei: That can’t be true!
Neil: Now if you want to complain about something in English it always helps to know the right thing to say. And if I’m not mistaken –
Neil/ FF: It’s Business Betty!
BB: Hello!
Feifei: Hello Business Betty can you give us some tips on complaining in English?
BB: Of course! Whether you’re complaining or dealing with a complaint it’s important to be polite calm and clear. Let’s look at the customer’s complaint first. Imagine you own a clothes shop and you’re unhappy about some T-shirts you’ve just bought. You’re talking to the supplier about it. First of all be clear that you have a complaint. Say “I’m afraid I’ve got a complaint.”
Feifei: I’m afraid I’ve got a complaint.
BB: Or you can say “Actually there’s a problem.”
Feifei: Actually there’s a problem.
BB: Well done Feifei. Next state exactly what the problem is. What’s the problem Feifei?
Feifei: I ordered 200 blue T-shirts but the ones you sent are black.
BB: Next say how you want the problem to be fixed.
Feifei: Can you get the right ones over to us by the end of the week?
BB: Good! Try saying that one another way:
Feifei: Look I really need the blue T-shirts as soon as possible.
BB: Well done Feifei. And remember to be polite!
Feifei: I will. Thanks for your help Betty.
BB: You’re welcome.
Feifei: Neil I feel a role-play coming on.
Neil: So do I. Of course today it’s my turn to be the boss.
Feifei: But I’m afraid there isn’t a boss in this role-play…
Neil: Awwwww….typical!
Feifei: But you can be the customer service representative if you like. I’m a client who isn’t happy with your company’s service and you have to deal with my complaint. Okay?
Neil: OK I think I’ll be good at that. Shall we start?
Feifei: Let’s go!
Role-play
Feifei: Ring ring ring ring…
Neil: Hello?
Feifei: Good morning my name is Feifei from Feifei’s Fashions and I’m afraid I’ve got a complaint. Neil: Oh yeah? You are not the only one.
Feifei: I ordered 200 blue T-shirts but the ones you sent are black.
Neil: Oh yeah? It happens all the time that’s life eh…
Feifei: Look I really need the blue T-shirts as soon as possible.
Neil: Hmm yeah OK I’ll tell someone alright? Bye!
Feifei: Err just a minute – Hello? Hello!
Neil: Ooh that was good. How was it for you?
Feifei: Hmmm… well I think we need to ask Business Betty for some feedback.
Neil: OK. – Business Betty how did we do??
BB: Well. Feifei – you were great and you did everything I told you. But Neil: we need to work on your customer service skills. When a customer has a complaint take it seriously! Find out what the problem is.
Neil: I see what exactly is the problem?
BB: And if there is a problem apologise.
Neil: I’m so sorry about that.
BB: Investigate the problem.
Neil: Let me check your order.
BB: And say what you’re doing to solve the problem.
Neil: I’ll get the correct order sent to you by the end of today.
BB: And be polite!
Neil: Thanks for calling.
BB: So Neil do you think that will help?
Neil: I think that should do nicely. Thanks Betty.
BB: You’re welcome. And if there’s nothing else I’ll be leaving now. Bye! Neil / FF: Bye!
Neil: Shall we have another go at the role-play?
Feifei: I think we or should I say you need to.
Role-play
Feifei: Ring ring ring ring…
Neil: Hello?
Feifei: Good morning I’m calling from Feifei’s Fashions and I’m afraid I’ve got a complaint.
Neil: I see what exactly is the problem?
Feifei: I ordered 200 blue T-shirts but the ones you sent are black.
Neil: I’m so sorry about that. Let me check your order.
Feifei: Look I need the blue T-shirts as soon as possible.
Neil: Yes of course I’ll get the correct order sent to you by the end of today.
Feifei: Thanks for your help.
Neil: Thank you for calling.
Neil: And that’s the end of today’s role-play!
Feifei: That was better: I think I even believe you might send me the right T-shirts this time.
Neil: Of course I will. Anyway it wasn’t my fault somebody else sent the wrong T-shirts I never ever get anything wrong you know that…
Feifei: That’s it for today Neil! But we’ll be back soon and we hope you don’t feel like complaining about that! Join us again for more 6 Minute English! Bye!
Neil: Stop your moaning. Bye!
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商务英语考试听力的常见短语汇总 BEC即剑桥商务英语证书考试，是剑桥大学考试委员会(UCLES)设立的。很多人误认为BEC考试针对是那些学与商务有关的专业人员的，其实不然。因为无论你学的专业是什么，都要在某个特定的商务环境中运用，BEC考查的正是这种普遍存在的商务环境中应具备的通识与能力。剑桥大学考试委员会设立BEC考试的目的是在全球范围内建立一个测试商界雇员英语水平的统一标准，使BEC证书被跨国公司和非英语国家的大公司用作商务英语测试标准，以评估在真实商务环境下雇员的英语水平，使人力资源部门能准确评估雇员商务英语的运用技能。 因此，与我国的四、六级考试相比较，BEC考试更侧重对英语实际运用能力的考查。换句话说，BEC中的考查内容都是可以马上拿到实际工作中去的，不会出现所谓高分低能现象。 1. fill a prescription 按处方抓药 Would you please fill this prescription for me? 2. fill in for 代替; 同义：fill one s place(position.shoes); take the place of; take over Dave. can you fill in for me tonight at therestaurant? I d like to go out of town. 3.food for thought 令人思考的东西;同义：thought-provoking There is a lot food for thought in what he had tosay. 4.for nothing 免费 To pay to see that movie would be foolish. when you can see it on TV for nothing. 5.from top to bottom 从上到下 A: Maybe you lost your wallet in this room.
剑桥商务英语(BEC)听力和口语之备考技巧
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银川海派英语【外贸英语】装运(2)
银川海派英语【外贸英语】装运(2) 扫描下方二维码关注海派国际英语官方微信公众账号，更多精彩内容不容错过！！ BEC商务英语的等级和其他考试之间并没有严格对等的换算，一般而言，在校大学生如果是报考BEC初级的话略显简单，在此我们建议大家选择BEC中、高级。大体上，如果通过了大学英语四级考试，而且取得了较高的分数，比如450分甚至是500分以上，是完全可以挑战BEC中级的;如果已经过了大学英语六级，而且考到了500分以上则完全可以挑战BEC 的高级。下面是一些关于BEC专业术语装运的句型和重点短语，让我们来看看吧! 第二部分 Can our order of 100 cars be shipped as soon as possible? 我们订的100辆小汽车能尽快装运吗? An early reply from you will help us to speed up shipment. 如果你们尽快答复，我们便可以加速装船。 The order No. 105 is so urgently required that we have to ask you to speed up shipment. 第105号订单所订货物我们要急用，请你们加快装船速度。 Could you manage to hasten the delivery? 你们能否加快装运? Could you possibly effect shipment more promptly? 你们能不能提前一点交货呢? A timely delivery means a lot to us. 及时交货对我们来说关系可大了。 I'm sorry to say that we can't advance the time of delivery. 非常抱歉我们不能把交货期提前。 There's still another possibility to ensure a prompt delivery of the goods. 还有另一种可能可以确保即期交货。 If shipment were effected from Hong Kong， we could receive the goods much earlier. 如果在香港交货，我们可以更早些收到货物。 Could you do something to advance your shipment?
剑桥商务英语测试BEC听力备考
剑桥商务英语测试BEC听力备考 BEC的听力，是很多考生头痛的考项，在ESOL中心每年的统计报告中，中国考区的听力部分得分最低，究其原因，大致可分为以下几种： 1. BEC的听力以英音居多，占了整个音频的70%，这对当今美剧流行的校园学生族和学习BEC的白领们，是一个听觉冲击； 2. 听力的第二部分和第三部分，虽然给考生朗读两遍，但是由于涉及了明显的工作场景和商务管理技能，给同学在理解方面造成巨大障碍； 3. 听力中的同义解释很多，但是大部分都是同学们没有接触过的，解释的方式本身，就很商务，绕圈子，需要很强的理解能力和瞬间分析能力。 我们就同学觉得比较难的中级听力第二部分，给同学一些备考建议。真题选自人民邮电出版社 BEC真题第三辑Test One Listening Part II 首先，这道题目考生是可以有20秒钟以上的时间读题的，音频里本身给15秒，再加上朗读steps 的时间，超过20秒钟，考生要变被动为主动，快速跳读右边方框里的
选项，划出核心名词和动词。 然后在听原文的时候，适时地抓住听力原文中的目标词汇，这段听力原文如下： No matter what kind of business situation I’m in, it’s always important to know exactly who the individual is I’m communicating with. The worst mistake you can make is to fail to find out what drives them -- money, status or whatever. Once you’ve worked that out, you’ll be able to ensure you communicate what’s in it for them personally. This should essentially govern the way you respond to people, enabling you to stay in control of the situation and achieve the desired outcome. 能够对答案产生影响的结构：it is always important to......这样的结构后面一定跟随积极的信息，对后面信息的跟踪理解：什么很重要，确切了解与我沟通的每一个人，很重要；worst mistake表面看来是个负面信息，但是后面又跟了fail to ....what drives them, fail to 我们知道这是个暗含否定意义的动词，与前面的worst 结合在一起，产生肯定概念，可见这个管理者认为了解人的需求，发现员工工作的驱动力，在管理中是很重要的。因为这样可以使你掌控全局，实现既定目标。
银川海派外贸英语
外贸英语：对外贸易与外贸关系(3) 第三部分 We want to develop direct contact with Continental buyers for ourselves. 我们想为自己的公司同欧洲大陆的买主建立起直接的联系。 We see that your firm specializes in Light Industrial Goods，and we are willing to establish business relationship with you. 得知贵公司专门经营轻工业品，我们愿意与贵公司建立业务关系。 We are one of the largest importers of Electric Goods in this city，and we wish to establish business relationship with you. 我们是此地最大的电器进口商之一，愿意与你们建立业务关系。 We are willing to enter into business relationship with your company on the basis of equality and mutual benefit. 我们愿在平等互利的基础上与贵公司建立业务关系。 Our two countries have had trade relations for ten years. 我们两国之间已经有了10年的贸易关系。 We've never had any difficulties with our Chinese partners，and we'd like to make as many new contacts as we can. 和中国同行共事从来没有什么困难，希望今后我们之间尽可能多地建立新的关系。
2019年剑桥商务英语BEC初级听力考试预测试题
2019年剑桥商务英语BEC初级听力考试预测试题 Questions 1- 8 For Questions 1-8 you will hear eight short recordings. For each question, mark one letter ( A, B or C) for the correct answer. Example：Who is Emily going to write to? A the staff B the supplier C the clients The answer is A. After you have listened once, replay each recording. 1 What does Alison order? A Fish B Steak C Chicken 2 How will Oliver dispatch the order? 3 What is the message for Mr Carter? 4 What is Peter's job title? A Sales Executive B Marketing Manager C Managing Director 5 Where are they going to take the visitors? 6 What will be ordered? 7 Which electronic game do most people like? 8 What does the man think should be sold for developing new markets? PART TWO Questions 9-15 · Look a t the notes below. ·Some information is missing. You will hear an interview between Anna Marsh, who works for a business magazine, and Jim Davenport, who works in the publicity department of a company, Gold Express. For each question (9-15), fill.in the missing information in the numbered space using a word, numbers, or letters. After you have listened once, replay the recording. Look at the table below. Some information is missing. You will hear a telephone conversation. For each question (16-22), fill in the missing information in the numbered space using one or two words. After you have listened once, replay the recording.
剑桥商务英语高级(BEC3)听力试题(2)
剑桥商务英语高级(BEC3)听力试题(2) PART TWO Questions 13-22 ·You will hear five different people talking about a special training programme for their company. ·For each extract there are two tasks. For Task One, choose the person who is speaking from the list A-H. For ask Two, choose the opinion that each person expresses from the list A-H. · You will hear the recording twice. TASK ONE - PERSON ·For questions 13 - 17, match the extracts with the people, listed A - H. · For each extract, choose the person who is speaking. · Write one letter A - H next to the number of the extract. A the sales director B the managing director C a secretary D a new junior manager E the advertising manager F the finance director G the catering manager H the information technology manager 13______ 14______.. 15______.. 16______. 17______.. TWO - OPINION · For questions 18 - 22, match the extracts with what the people say, listed A - H.
银川海派英语【BEC写作】商务英语新闻翻译示范4
银川海派英语【BEC写作】商务英语新闻翻 译示范4 英国服务业增长缓解经济衰退担忧促英镑汇率反弹 Source: Daily Telegraph（英国《每日电讯报》） The pound rose for the first time in more than a week after better than expected （好于预期的）data from Britain’s dominant（最重要的，主流的，处于市场领导地位的） services sector （服 务行业，sector常在股票中作“。。。板块”解）eased fears that the economy may slip back into recession （再次进入经济衰退）this quarter. 英镑汇率一周多以来首次上升，这是因为在英国（经济）占据重要地位的服务业有高于预期的（增长）数据，从而缓解了这一季度中有关经 济再次进入衰退期的担忧。 Sterling（即英镑，英国货币的别称） which had been hammered over （hammer的原意是指 铁锤，用作不及物动词产生词组hammer over sth，原指用力捶打、打击某事物，此处指英镑 汇率遭受重创）recent days by political uncertainty（政局不稳） rose back up above the psychologically （心理上）important $1.50 mark（重要标志，财经数据的“大关”） after closing at （于。。。价格收盘/报收）$1.4927 in the previous session（较早前）. 近期，英镑汇率由于 政局不稳而遭受重创，其对美元的汇率较早前曾以1英镑兑1.4927美元报收，现已回升到1：1.50的重要支撑位之上。 翻译讲解： 1．本句翻译难度较高。同学们首先要知道，在翻译一种货币的汇率价格时，一定要表达 清楚“针对何种货币的汇率”，这一点学习者容易出现错误。比如本句中，由于出现了“$”符号，可见是在讲英镑兑美元的汇率。一般分析英镑汇率时，经常涉及的是兑美元或兑欧元的汇率。 2. 本句中还有一处值得注意。就是psychologically mark.这一部分，要理解其语言传递出的 意思并不是很难，就是指“具有重要心理影响力的基准水平”。不过，如果译文这样进行机械 化的文字对应式翻译，显得生硬、繁琐。其实在外汇领域，这个概念有个习惯性的说法，称 之为“支撑位”。